Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,478 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a hob from curries and it will be the last time I buy anything from them .the item arrived and the packaging was dirty and wet I opened it and the hob was damaged. The driver refused to take it back and told me to ring customer service which I did. I was on the phone for nearly 2 hours vin total but got nowhere. To cut a long sorry story short I eventually negotiated a 50 pounds refund that was on the 24th ok November which to date I am still waiting for! It is now the 10th December. This is only part of the sorry story steer clear of this shambollic company.”

Helpful Report

Posted 5 years ago

“Disgraceful way to treat a pensioner. My Mother paid cover on her TV for 8 year and when it broke down they took it away for a week and then sent a replacement which was also faulty, she had to wait 1 month for the faulty replacement to be repaired, sat in all day on the saturday as they said it was going to be delivered but it did not show up. They eventually delivered it today without the stand, remote control or power socket, after several calls and about 1 hour we got through to someone who said she would now have to wait for the remote and power socket to be posted and they would have to book someone in to deliver the stand. She is 78 and I went round to find her in tears and her blood pressure is raised now. Absolute disgrace and terrible service trying to speak to the correct department is a trial and when you eventually get through to someone they pass you on to another department.”

Helpful Report

Posted 5 years ago

“What price promise?? Can’t even match their own price. Customer services had to be chased. Denying phone calls which were admitted in previous conversations. Waited until black Friday and cyber Monday offers had finished and then responded with generic e-mail. Complete mess from start to finish. Decided to cancel order as it was too stressful to get an answer from them. Would never buy anything from them again and have advised family and friends to stay away as well.”

Helpful Report

Posted 5 years ago

“Refused to match their own price a day after purchase.”

Helpful Report

Posted 5 years ago

“Absolutely dreadful. Ordered a HP laptop which overheated in a matter of 5 minutes whilst setting up the internet. When I returned it the man at the counter treated me like some sort of histerical idiot until he nearly burned his hand on the fan. Second computer I got had a broken pixel. Same big headed arrogant idiot changed it and this one has a faulty key. I'm keeping this one cause I can't bear to go back there.”

Helpful Report

Posted 5 years ago

“Avoid at all costs - appalling experience. Will never shop with Currys again. Rude and aggressive driver, damaged the product in two places when delivering, as well as the floor and some furniture. Customer services unhelpful and rude. Wasted most of the day trying to sort this out and in the end decided to start again and reorder with a different company. Not worth the hassle.”

Helpful Report

Posted 5 years ago

“terribly disappointed with curry's. I bought a tv from them 15 months ago and it has just turnt itself off. I called them for help and was basically told there's very little we can do as its out of warrentee- i have to pay for them to look at it and will be without a tv for around 2 weeks. For such a huge company i expected allot more. This would not happen with someone like johnlewis- never again will i shop with currys id would rather pay more than deal with them and their staff ever again.”

Helpful Report

Posted 5 years ago

“Purchased Samsung Smart tv August 2019, faulty remote and sound issues. Problem intermittent so Currys refused refund or replacement, hopeless service went to AO.com who know how to treat customers.”

Helpful Report

Posted 5 years ago

“Currys a real mess to deal with Buy your items anywhere else but from this badly run company and whatever you do do not use there rip off financing. A return policy that states must be in original packaging..rip off...how if you open and find it faulty? Furthermore if year in,year out you buy items using MYPLAN and never pay interest because u pay off the item..they reduce the credit limit . There are better deals and better finance deals out there.Time for Currys to go the way of the dinosaur”

Helpful Report

Posted 5 years ago

“Ordered a tv waited 10 days for promised delivery. On delivery day waited until 18 30 for them to ring and cancel driver had apparently been given too much work. This is the second time they have failed to deliver on the day they quote. Will use a different company in future. This lot are a joke!!!”

Helpful Report

Posted 5 years ago

“They don’t deserve even a one star very very poor service and very unprofessional. I bought a laptop on Black Friday online and the laptop did not use it or anything was a gift for my sister and I wanted to return to buy a different one but according to them you can not return anything that you have opened, when the receipt says that you can in 14 days if you have not used the product, in my case do not use the product only open to see, according to them from the store can not help me because I buy the product online and when I contact them they say I have to take them to a store that can verify that I do not use the product or download anything and those in the store tell me that they can not do that, I was a whole week wasting time calling them waiting for more than an hour every day waiting for nothing very bad experience and I don't buy again there are thieves and scammers”

Helpful Report

Posted 5 years ago

“Awful customer service Purchased fridge freezer online, paid also for installation and removal of old appliance Text said delivery nov 30th - no delivery! Rang Sunday 1 st no explanation but said delivery would be Friday 6th with collection of old appliance sat 7 th Texts confirmed dates and times No delivery today ( now 21.12 ) Rang customer services at 18.50 spent 42 mins queuing Could not tell me what was happening as gps in delivery van turned off! Shocking service”

Helpful Report

Posted 5 years ago

“Everything went wrong with this company delivery was scheduled for the 3/12 nothing arrived. The management don't have a clue about anything. Avoid this company at all costs.”

Helpful Report

Posted 5 years ago

“Shocking customer service. They never answer the phone.”

Helpful Report

Posted 5 years ago

“Appalling customer service. I have spent in excess of 2 hours on hold and spoken to nobody yet if I press the options to purchase an item I get through wothin 3 minutes, sales however don't deal with returns and when they transfer me, I grow tired before I get an answer. I am still to speak to a person regarding my return that I cannot resolve in store as I paid via PayPa. Avoid curry's like the plague.”

Helpful Report

Posted 5 years ago

“I am sitting outside Curry's PC world Winchester shaking with anger after the way I have been treated by the store manager. Clearly advertised in store is a Galaxy tab bundle at £149, when I asked to purchase it I was told the offer was no longer available. I explained that you can not advertise an offer that has finished, he replied we can, if you don't like it get a solicitor. Clearly customer deception tactics. Do Curry's PC world always treat their customers like this......Shame on you.”

Helpful Report

Posted 5 years ago

“Couldn’t contact customer service when my pre paid order didn’t arrive . Store not able to help ? Ridiculous very poor service last time I shop on there website or store . Not interested in customer service at all”

Helpful Report

Posted 5 years ago

“I wish I had researched this popular retailer before committing to buy an e-voucher. I tried to buy three Echo dots via the web, and my order cancelled. There are limited options for e vouchers, so I tried again to have the items delivered to a store. After accepting the order..it was cancelled again. So I went in store and sought help from their staff. So they put the order in from their computer for a store delivery.... guess what, the order was cancelled yet again. When I asked why, they stated 'fraud'.? So not even their own staff can order anything with an e voucher. Been on hold for over 20 mins and counting, and I see no end to this. The items are now out of stock and no doubt will go back to normal retail price. so I spoke to customer services who put me through voucher team, which doesn't exist, so I was put back to customer services. so there is no answer as to why I cannot use an e voucher and now trying to get my money back. My advice, use a different retailer. And avoid vouchers or gift cards at all costs!!”

Helpful Report

Posted 5 years ago

“Bridgend Currys - Avoid using this Currys store. I can only describe the store staff as totally incompetent. Recently made two separate purchases and on both occasions had to return to the store. The first purchase was sold incorrectly and I returned for a refund and the second purchase was a click and collect which was the wrong product when I called the store I was told I was speaking to the customer services manager who actually turned out to be a member of staff from the sales floor. The general attitude and ability of the staff was poor and their actions can only be described as incompetent. I would question the store managers ability to be able to operate his store to provide basic customer service”

Helpful Report

Posted 5 years ago

“On the 9th November I was looking at you website (Currys) and decided to make an online order for my Brothers birthday. I ordered a JVC TH-D227B Soundbar based on the reviews on your website. The item was in stock at your Wrexham branch so I asked for it to be held there. I then popped down to the branch to see if the Soundbar was on show so I could at least see or test the item, however it wasn't available. I decided to go ahead with the purchase and gave the Soundbar to Brother about 10 days later. He's now opened box and connected the Soundbar to his TV. Unfortunately the Soundbar isn't quite loud enough for what he is after and he said it also sounds very tinny. So I was wanting to take it back and purchase him another one, which was louder and better quality. So I popped into the same store to return the Soundbar but was told that the item couldn't be returned as it had been opened and used. How is anyone meant to make a purchase when the item can't be tested for quality? I then thought I'd take the matter further and speak to the Knowhow team, to see if they felt this was fair and to see if anything could be done. It took them nearly a week to reply and all they said was "Please see following email on our returns policy". I'm leaving this review to warn others and to just let them know I'll never purchase another item from Currys again.”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,478 reviews