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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“One of them killer clowns from install4all attacked my house and did £900 of damage putting the video on Facebook soon”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Weston-super-Mare store. Always a warm welcome. Friendly helpful staff and if you need advice they always have someone who’s an expert in that field. Recently purchased a double oven, dishwasher and had a demonstration with a Cake factory machine, very tasty indeed, plus happy with the service.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Before purchasing a fridge freezer we specified we needed a small delivery van as we have a narrow access, after defrosting our old fridge freezer a few hours before delivery our driver called to say he was in a 750 ton truck! Not ideal 😭”
Helpful Report
Posted 6 years ago
Omc
Unverified Reviewer
“It took five weeks to get the item back from repairs. We had to visit the store every week to check ot it has been returned to the store as this information was unobtainable over the phone. After 5 weeks some physical repairs made, but the main fault, i.e.power fault not addressed at all. No quality control, no responsibility, useless customer service.”
Helpful Report
Posted 6 years ago
Andrew Finlay
Verified Reviewer
“1* is pushing it! Disaster from start to finish. Never delivered on anything they said, never price matched as they said. Cancelled order and they still delivered. Total bunch of balloons. Don’t bother dealing with these people. It will be a nightmare.”
Helpful Report
Posted 6 years ago
Mr S
Unverified Reviewer
“DONT USE THEM !!!! Curry's completley messed the order up from start to finish. Firstly changing the delivery day without notification. Then no phone call before arrival as promised just turned up. Then was told a free un packing and free removal of packaging to be told no we don't do that. When I complained they change the story of how the service is delivered. So please avoid them if you can!”
Helpful Report
Posted 6 years ago
Paul Wynne
Unverified Reviewer
“Eliot hogson install4all nicking money”
Helpful Report
Posted 6 years ago
Edwina Buczynski
Unverified Reviewer
“AVOID AVOID AVOID !!!!!Got to be the worst customer care services known. Just come off the phone, after being put on hold for 17 minutes, and after the 4th attempt at getting through, to confirm the cancellation of a mandate for a repair and service I took out on a recently purchased computer from them. After repeating my postcode 3 times,along with my name etc I was told nothing was showing up and was promptly passed over to yet another automated response.Not impressed.As I have been in lengthy e mail correspondence with them since purchasing plus the fact Ive already informed them via e mail of my decision I fail to understand why its neccessary to confirm verbally also ?????Left hand not knowing what the right is doing springs to mind.Another e mail blasted off but not holding much hope that a simple request is actioned so further time and expense to be wasted ?They need to get their act together.”
Helpful Report
Posted 6 years ago
Unhappy
Unverified Reviewer
“Will never buy from Currys again! I bought a Hotpoint fridge from Currys and took out a support agreement with them. I have paid this for almost 12 years now. The fridge door will no longer shut unless you lift the door to do so. (How many children will do this?) The engineer came and said it cannot be repaired as the plastic hinge is part of the main body of the fridge. So much for repair or replace! Have now been told, by Currys, it will not be replaced as the fridge still works, even though we have trouble shutting the door. The cause of this, apparently, is because we keep things like milk and jars in the fridge door!!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Extremely bad service with delivery. It was next day delivery and still after 5 days I’m waiting. They keep saying tmrw and they don’t turn up. They don’t deserve even one star. Absolutely rubbish”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Avoid! Bought a TV that didn't last 7 months. The hassle with getting them to honour the repair insurance plan was horrendous. Then, after an agonising 2 weeks of waiting, it came back 'fixed'. After another 2 months, it went wrong again. TV was taken away for 'repair' and what followed was 3 weeks of agonising phone calls, never able to get through, calls never returned and the TV was deemed 'lost'. Utter chaos with people who constantly lied to us! Emails never returned. Complaints ignored. Live chat doesn't work! Finally had to buy a new TV with a £399 contribution from Currys and no apology!”
Helpful Report
Posted 6 years ago
John Davis
Unverified Reviewer
“I bought a t v off curry’s in October 2019 it developed a fault remote locking up also switching it self off after a few hours on the phone e mails etc the tv was changed same model sharp 55inch low and behold same fault back to the grind no joyous won’t go into too much details but it supposed to be delivered including today 11 February 2020 the text they sent me was a person in Hampshire I live in Birmingham curry’s are ok if you donthave anything go wrong if you do your blood pressure will definitely go up”
Helpful Report
Posted 6 years ago
Disgruntled
Unverified Reviewer
“My story is so similar to most on here - wish I'd seen this site before I bought Cooker from them. Paid 26 November but delivery 8th December. Installed but bottom oven kept blowing fuses in house. Electrician advised I get new machine as he could not take apart due to warranty etc. Catalogue of 20+ minute calls on hold or getting automated voice asking questions only to be then told "offices were closed"!! Fruitless trips to stores, endless emails which were all greeted with either automated response that they would respond in "x" days but "my custom was valued"!! Never got to speak to a real person until mid December (called from work) but he could not help as I did not have the PCN number (it is on oven) so back to end of queue!!. When I did get email responses the information was inaccurate either saying they "were glad matter was resolved" or confirming "your order was delivered on xxxx" so again clearly not looking at history or reading how frustrated I was as approaching Xmas and I had no oven!! Eventually contacted Zanussi (makers) direct and they managed to get someone out on Xmas Eve who fixed it but said he was surprised I had not simply been given a replacement as it was brand new and faulty - he thought he had been sent for a warranty repair. Biggest irony was when I bought cooker it was £20 more expensive than it was by the time I got a working oven but, as other people have stated. Currys do not care about that, they have the sale and that's all that matters. Had 2 other issues with "faulty" products from other suppliers (a tool and a shed part) from different companies but both dealt with the issue promptly and seemed to genuinely care about my customer experience - needless to say I will use those suppliers in the future but not Currys. Mistakes happen but we pay a premium to use a reputable supplier rather than a "cowboy" so that when this happens we get good after sales service. Currys and TeamKnowHow clearly did not get the training on this!!”
Helpful Report
Posted 6 years ago
Peter
Unverified Reviewer
“Hopeless. Store is packed with everything but staff very few and far between. When I eventually managed to contact a member of staff, they hadn’t a clue about what they were selling and generally clueless. Won’t be going back!”
Helpful Report
Posted 6 years ago
Danny
Unverified Reviewer
“After spending almost 5k in store i realised the tv we bought was £100 plus delivery cheaper online at a number of stores so i checked the price match guarantee and it said it would still price match upto 7 seven days after purchase. I went back to store to get my £150 or so refunded but found out that currys have a different colour stand on my tv ( which is going on the wall anyway) and wouldnt honour the pricematch because of this !!!! Still have lots to spend on electrical goods as ive just bought a new house ( more tvs washer dryer etc ) but will not be using currys again !! Just a con having a different colour stand so they can get away without pricematching ( the salesman even told me so !!!) Shop about and beware of model numbers with insignificant differences !!!”
Helpful Report
Posted 6 years ago
Lee
Unverified Reviewer
“I bought a toaster online from Curry's in Nov 2019 and it developed a fault in Jan 2020 which tripped all the house fuses. Emailed Curry's with the original order last week and 5 days later I receive an email asking for information which I have already supplied (by the way for GDPR purposes!) I respond and receive another case number. Groan! Try to ring but they are always fabulously busy.”
Helpful Report
Posted 6 years ago
John Leonard
Unverified Reviewer
“very bad after service”
Helpful Report
Posted 6 years ago
Rebecca
Unverified Reviewer
“In the store closest to me there never seems enough staff so had to wait around 40 mins just for them to tell me that the product wasn’t in stock at the store but I could get it delivered. I think there needs to be a system whereby the customer can check In store to see if it’s there.”
Helpful Report
Posted 6 years ago
Ian
Unverified Reviewer
“bought 3 items all roughly same size online including a kettle (which has to come from the manufacurer) first two items arrived but still waiting for the 3rd item (a kettle) it has taken well over a week and a half to be delivered and im still waiting ...if i can order items from china and they can arrive on time in that time space then why cant currys do it!? there customer service was beyond usless saying that because its coming from the manufacturer they have no idea when its going to turn up...( well thanks thats helpfull) for so much f......g about i thought id be doing my self a favour buying these online when i would have saved time going directly to another shop and buying straight away ....if this is there work ethic its definatly the last time i buy anything from here thats for sure”
Helpful Report
Posted 6 years ago
Sally Rolls
Unverified Reviewer
“Words fail me with the customer service I have received! I reported a fault with my eight month old dishwasher in mid-November. I have had four engineer visits so far, the first three were spent mis-diagnosing the fault...and today’s visit was an engineer turning up with the wrong part! As I have been given an 8am until 6pm appointment (which is their norm) I have had to take countless hours off of work.... and still my dishwasher hasn’t been fixed! I have also lost count of the hours I have spent on the phone, my calls to the service centre calls that haven’t been returned and two complaint emails that haven’t been acknowledged! So, be warned! This is the worse customer service I have ever received. I would like to make a formal complaint for compensation for my wasted time and money, but I doubt anyone would answer the phone to listen to me anyway!”
Helpful Report
Posted 6 years ago
Currys is rated 2.0 based on 3,509 reviews
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