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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“Ordered a Samsung TV for my parents from Curry’s, Meadowhall Sheffield and paid the £50 to have it installed as I dumbly thought this would be the most hassle-free way. They said they’d install it between 1 and 6pm…never showed up, no email, nothing. Customer phone service useless. Drove over to the store, told to wait for a phone call next day, guess what? No phone call. Drove back and got the £50 refunded. Now I’m away for work and will have to install it myself probably Xmas day. USELESS company. AVOID.”
Helpful Report
Posted 4 years ago
Ashley
Unverified Reviewer
“How does such a large organisation manage to get something as simple as stock control so wrong? Placed an order for an item that was in stock, and waitied patiently and expectantly for a week, only to receive an email out of the blue saying that the order was to be cancelled due to supplier issues. Very poor to accept an order for something that was not in stock and then wait for a week before cencelling it. I had this issue several years ago with Currys, but assumed that it mnay have been a "one off". I will not be trusting this company again.”
Helpful Report
Posted 4 years ago
Steph
Unverified Reviewer
“I paid £20 to have my washing machine delivered yesterday with an extra £25 for the installation service as we desperately needed clean clothes for the next day. The technician told me that he wouldn't be able to disconnect the old washing machine as the isolation tap/valve was broken and to contact a plumber to get it fixed first. About 1 minute after the technicians left I noticed 1 adjustable foot was missing for the new machine and thought maybe it could be in the van where they had unboxed it, so I rang the technician multiple times to no avail as he kept hanging up. Afterwards, I went to get a drink of water and as soon as I switched the tap on there was water everywhere as he didn't put the U bend back on underneath the sink (it didn't need to be fully taken off in the first place). We found that the isolation tap was not broken and that the transit bolts that the tech had removed were nowhere to be seen. We ended up fitting the washing machine ourselves which turned out to be a nightmare and the washer was then stuck in test mode for more than 3 hours. I rang Currys and asked if they would be able to send out an adjustable foot and their reply was that I would have to have the whole washing machine exchanged and I would be looking at Wednesday/Thursday the earliest which is no good as I work 7 days a week and already had to have the day off for the delivery of this one and so I've had to purchase an adjustable foot myself.”
Currys 1 star review on 6th December 2021
Helpful Report
Posted 4 years ago
Krystal
Unverified Reviewer
“I didn’t want to put any starts as curry’s is awful…. Don’t EVER buy from them go to John Lewis they are normally cheaper any way and if not they will price match, their customers service is outstanding if you have any issues they will sort right away. I have nothing good to say about curry’s it’s nothing but trouble. curry’s gave me false information to make me purchase a product on the price promise and then said they will give me the price match money back after…… NOT TRUE you don’t have to buy the product at full price and then claim the money back they can price match then and there. And then when they do give you the money back it’s on a curry’s gift card….. again they do not tell you this I do not want for anything else in curry’s it’s a con. Custer service are no help either they either hang up, tell you they will ring you back and don’t, tell you to sort out with the store or there is nothing they can do….. basically anything but actually sort the issue not help what’s so ever so who do you get help from???absolutely shocking, worse service all round, misleading and false information given to make you part with your money DISCUSSING!!!! My issue is still not sorted 7 days on SAVE YOURSELF THE TROUBLE SHOP ELSEWHERE”
Helpful Report
Posted 4 years ago
Katherine Nelson
Unverified Reviewer
“I had several collection accounts that went to debt collectors and were very old. My problem was that they had been resold and been put back on my profile as a new debt. It was really hurting my credit score and I needed someone to help me stop it and then raise my scores to a high 700 across all credit bureaus so I can be qualified for a home. I searched for credit repair help on trustpilot and C Y B E R D O N at T E C H I E dot C O M came highly recommended. He was able to stop and rectify the problem, raising my scores high enough to get me and my family a new home. glad i followed my instincts in letting him help us.”
Helpful Report
Posted 4 years ago
Michael Nicholson
Unverified Reviewer
“Price Match Promise. Completely Worthless. I raised one, they took a week going back and forth, then asked for a screen shot from a week earlier (which surprisingly I didn't have - though I sent them the link on the day I matched it). By the time this transpired the item had sold out (at the other shop) and so they felt that was a reason not to price match. Dishonest and misleading”
Helpful Report
Posted 4 years ago
Jennifer Evans
Unverified Reviewer
“I paid for my old fridge freezer to be picked up and taken away the same time my new one one being delivered and unpacked and the packaging taken away, the driver said he had no room on the van and didn't have time to unpack my new one he said he had arranged for someone last Saturday to pick it all up but nobody came I feel like we are just being messed around I PAID FOR THIS SERVICE. I have sent emails that they just ignore and can't get through on the phone so tomorrow I shall be in pc world also making a complaint and then trading standards. I have just come out of hospital and don't need the stress”
Helpful Report
Posted 4 years ago
Lewis Thomas
Unverified Reviewer
“RECOVER COIN  @  RESCUE TEAM . COM services are one of a kind. I came across their contact in my search for help recovering my stolen coin, and it was helpful. I invested $70,000 worth of coins with Coin-Flip 3 months ago but they ripped me off the return of investment and the investment capital as well. Thanks to rescue team for recovering my money back. You can use their help should you find yourself in a similar situation.”
Helpful Report
Posted 4 years ago
Antony Lux
Unverified Reviewer
“I lost 7200€ bitcoin when I lost my phone earlier November but took the risk of contacting R E C O V E R C O I N at R E S C U E T E A M dot C O M. and behold I got back my wallet with the lost bitcoin. Great experience”
Helpful Report
Posted 4 years ago
Anon
Unverified Reviewer
“LIARS and THIEVES. When I went to Currys to buy a washing machine, I asked the salesperson whether they would arrange additional deliveries in case I need to move. I made it very clear that it is extremely important to me for additional delivery due to complexity of setup and installation of a washing machine cannot be managed by a simple mover. The salesperson assured me YES they do - all I had to do was to call the customer service with the new address, etc. etc. So I went ahead, as well as purchasing the extension care protection as well... one year later I decided it's not worth it so cancelled the care protection, which took 7 phone calls and 3 months AND cancelling my direct debit in order to confirm the cancellation (they kept taking money out of my account despite the online associate confirming it's cancelled). I had to make sure it is confirmed on Currys side so not to incur potential credit report issues. 1.5 yr later, I had to move apartments. So I called customer service. Guess what? They DON'T do any additional deliveries. I was extremely annoyed. The online associate assured me they will get the store to call me that very same day. Of course - I never heard from them again. So now I'm stuck with an extra problem of managing a heavy washing machine. Thanks alot, Currys. You teach your salespeople to lie at whatever means to get a sale? Bad Currys. Will never work with them again.”
Helpful Report
Posted 4 years ago
JJ
Unverified Reviewer
“I would give zero stars if I could. Missold the product from the start following multiple requests to confirm if the TV was fit for my purposes (online, in-store customer services and tech advisors). TV arrived and it couldn't do what I wished it to. SEVEN customer services calls/online chats/emails were completely ignored. No response, no call backs, no advice, kicked out of online chat with the 'internet disconnected' logo. I will never buy from them again.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Excuse my French, but what a bunch of f**king morons. Error after error after error. S**t products S**t telephone service S**t delivery service Avoid.”
Helpful Report
Posted 4 years ago
Nicola Wells
Unverified Reviewer
“I had great customer service from thimurmenan he helped pick the correct items I needed helped me through the you plan process with ease I purchased a cooker and hob then a fridge and freezer all delivered in days”
Helpful Report
Posted 4 years ago
Sofia
Unverified Reviewer
“I have ordered 3 appliances from currys on line, washing machine, dishwasher, tumble dryer. The washing machine came broken, the drum was moving. Currys says is their policy to remove the screws that keep it in place while in the lorry, so this shows that they broke it while they moved it from the lorry to the house. Their customer service was so bad, and if you go to the store they are even worse. I was for hours on the phone to persuade them that I want to cancel all the order and I am using my rights by the law to return everything in 14days, because I am very dissatisfied. Finally they booked me a collection day for the 2 appliances (washing machine and dish washer because the 3rd was not delivered yet). The drivers came in and picked up only one and they left the other because it was not in their system, they called their manager and the manager said only one is on the system. So, they did not accept to pick up the other. They say we'll come tomorrow for the other. I ask why, you are here collect both of them, they said no. I call customer services again and the lady on the phone was chewing and I could not understand her. Finally we understood each other and she said it looks all cancelled, I asked what this means, she says all cancelled madam, and I say yes, all cancelled but what? the order, the collection, what is cancelled. And she hung up. I call again the customer services and after a while he finds the order, and he said yes only one collection was on the system (while I have a confirmation email for both to be collected). I ask to come and collect today the other one as well, he tried but said no I can arrange it for today, only for tomorrow. I ask who is going to compensate me for being another day off work because I have to wait you tomorrow as well. He says I am sorry, I say I do not accept the sorry I want to know who is going to compensate me for another day off work and the line drops. This is currys customer services. I DO NOT recommend you currys at all, choose anyone else, but not them, if you face a problem they will make you so upset as you cannot imagine, apart that they bring the appliances broken.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“The deliverers/installers communications prior to the visit were poor - they attempted to call me twice on 2 consecutive minutes whilst I was otherwise engaged and then just turned up. Then, once they had brought the new washer into the house, they announced that they could not install it as the old machine was wired into a junction box and not plugged into a socket. I told them that I could get a socket put on within half an hour, and asked if they could return later in the day to complete the install, but they said I would have to call the Curry's customer service number to arrange this. I had the socket installed only 30 minutes after the deliverers left my home and they never came back, despite my calling Cust Svces several times throughout the morning and early afternoon. They said they could not contact the drivers or tell where they were. Eventually I called mid afternoon and was advised that they had now left my area - which contradicted the advice given previously - and I therefore had to start over again and arrange a new visit for 3 days later which, considering my wife was imminently going into hospital, was highly inconvenient. To add insult to injury, when the second visit occurred which, thankfully, went ahead without any issues, one of the installers informed me that there was no reason why the washer could not have been installed during the first visit, as they would have been happy to carry out the wiring themselves. All in all - a very unsatisfactory experience of poor communications, inconsistent advice and very unhelpful attitudes from all Currys personnel involved; all of which will disincline me ever to buy anything from Currys in the future, to advise family, friends and colleagues to do the same and to disseminate this review wherever I am able.”
Helpful Report
Posted 4 years ago
Sharon Benstead
Unverified Reviewer
“The issue that I have experienced was: My washing machine has started Knocking on the spin cycle, which stops the spin making a whining noise and moving out of the space it is in. I have contacted Currys on 3 different telephone numbers today - in total 7 calls - when they are unable to assist me they simply switch the call to customer survey and then the call ends. I was instructed to contact Samsung for an uplift number as they cannot collect the appliance till they have this - on contacting Samsung I was informed that since I have had the appliance less than 28 days I do NOT in fact need an Uplift number and that I need to contact Currys so they can arrange collection for refund/exchange. It would appear that having purchased the appliance in store there is not a contact telephone number or email that one can use to contact Currys but one has to physically go into the store to deal with any issues. I am disabled and may not be able to get to the store in the immediate future so I requested that the fault be logged so that I am still within the time frame for a replacement/refund - this is not possible with Currys. Having spent 4 1/2 hours trying to resolve this issue I have finally given up. I requested the contact number and/or email for their head office but apparently the staff are not allowed to give this to members of the public. How in this day and age is there no way to contact a company apart from physically attending the premises - how is this disability friendly???”
Currys 1 star review on 27th November 2021
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Do not buy from currys I had a washing machine delivered and while I was in the kitchen with one of the delivery men the other one stole my fathers watch and a large amount of money from my front room I notified the police and emailed the ceo which obviously didn’t get to him but someone else who was very unhelpful and wasn’t interested, obviously the drivers denied this but I know it was definitely them”
Helpful Report
Posted 4 years ago
Aditya Tirunagari
Unverified Reviewer
“Pathetic online & also phone service...!!! I have recently placed an order of 65 inch TV which got cancelled automatically within one day and no one knows the reason for cancellation including curry's . I haven't received my refund yet, its been 5 working days already..!.”
Helpful Report
Posted 4 years ago
Matt
Unverified Reviewer
“Item was stolen in transit and I instead received a bag of what I believe was gravel. Currys refused to accept any responsibility or refund me, saying the item had been packed and dispatched without issue and DPD had reported no issue with the parcel. They told me I should have refused delivery if I suspected something was wrong and had nothing to say when I asked how I was meant to know the item was missing from inside of a shipping bag before opening it. Payed via paypal and was able to open a claim where Currys after 4 weeks of arguing with them offered to refund me if I "returned the item" at my cost. It's bad enough I was asked to do this at my cost given the situation but when I queried their support about what they meant by returning the item and if they just wanted me to send back the box and bag of Gravel I was met with confusion saying that no refund had been authorised on the purchase. At this point I guess I'll just do what i was told and just send them back what I received so I fulfil my obligations to PayPal and once they refund me they can take it up with each other if there's been some kind of confusion or misunderstanding about my refund. Currys is one of the worst companies I have ever dealt with and I'd recommend anyone who's thinking about buying anything from them to go look up other reviews on the company and see just how bad they actually are if you ever a problem. I wish I had.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Cannot find telephone contact number on line after Black Friday last year. Emailed and bounced back”
Helpful Report
Posted 4 years ago
Currys is rated 2.0 based on 3,509 reviews
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