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Currys Reviews

2.0 Rating 3,512 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,512 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Margaret Dixon
Unverified Reviewer
“Attempted to buy Lenovo Tablet at Cribbs Causeway Branch. 1st assistant excellent and informative, having made decision to buy returned to section, where original assistant was serving another customer. Asked if help required to be told would be added to queue. Will use different branch in future”
Helpful Report
Posted 8 years ago
Lisa Turnbull
Unverified Reviewer
“Know how collected my tv as it kept turning off and wouldn't connect to my internet. 5 days later they return a lg tv and stand thats not mine!!!! Send it back 10 days i get told were write off your tv and send you a voucher for a new one. Another 4 days without a tv they turn around and say we fixed your tv in the 5 day period were now sending your tv back to you at the end of the week!!!! No manger can be contacted or a phone call back!!! My family "3 kids" have not had a tv for 2 weeks for you to tell me your sending it back!!!!!! Never ever use know how!!!!!!!!!!!”
Helpful Report
Posted 8 years ago
Craig
Unverified Reviewer
“We brought a tv 2 years ago and paid extra for the extended warrenty, the other week the tv kept turning off and on continually so we rang Currys up.team knowhow collected the tv and fixed the fault and sent the tv back when it arrived the delivery men opened it and it was completely smashed it had been done in the warehouse! it's been a nightmare getting any information we've even been in to the store twice. a couple of days ago we had a email to say the tv had been fixed and a date it would be back. it's so far been 17 days without a tv and then we be left with a tv that I can only describe has reconditioned, if we wanted a reconditioned tv we could have brought one second hand for less than half the price! also customer service is shocking!”
Helpful Report
Posted 8 years ago
Angie Cavallari
Unverified Reviewer
“I ordered a Washing Machine on 6/11, put up with 3 failed deliveries, average 40 minutes wait for each call to @Teamknowhow & they don’t call you back even when they assure you that they will. In frustration I visited the stores on 2/12, cancelled my order and was promised compensation, none recd. Another customer was there too with a similar complaint to mine. No compensation received yet. I lost 3 half days of my annual leave and was without a washing machine during Xmas. I will never use Currys again. In contrast my experience with OA was exemplary. It's the first time I have used them and it won't be the last. They delivered and installed my washing machine exactly as per order and sent me accurate and regular notification texts. Great service.”
Helpful Report
Posted 8 years ago
Harry
Unverified Reviewer
“I ordered an oven from Currys on 29/12/2017. The money went off my credit card the same day. I received a text on 16/01/2018 to say the oven would be delivered within the next three days. When the oven didn't arrive I tried to track it but it seemed my customer reference number didn't have the required number of numbers. I called the customer helpline (which also didn't recognise my reference number). When I finally managed to get passed the automated reply, it rang for so long, I gave up. I emailed customer service and got a reply five days later to say the oven was out of stock and they didn't have an availability date. I have asked for a full refund. To add insult to injury I received an email the following day asking me to rate the product!!”
Helpful Report
Posted 8 years ago
Dan
Unverified Reviewer
“Do not buy from currys.. they delivered a fridge.. smashed my stairs, walls, banisters,window sil, wripped wallpaper, damaged threshold, and damages the fridge,, Since then 4 crews have refused to remove the fridge from my house.. customer service advisors are rude/defensive and give false promises that never come true.. there is simply no help or suport Ive been a month so far, without a usable fridge, they have my money, im constatly chasing them with no resolve.. And they regused me speaking to a manager and refused me access to the claim team..”
Helpful Report
Posted 8 years ago
Raymond Crannage
Unverified Reviewer
“Returned Hoover 27/12/17 still no refund”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“ordered a mini laptop at start of November which was paid even though they were out of stock, they then delivered 2 of 6 weeks later even though they were aware that the ordered had been duplicated....never again”
Helpful Report
Posted 8 years ago
Daniela Balint
Unverified Reviewer
“Dear Sirs On 08 Nov 2014, I purchased a Candy Washing Machine/Dryer from Currys/PC World, Mahon Point, Cork. The cost of the machine was €449.99. Currys/PC World offered Product Support Insurance called Knowhow Coverplan offering “Protection against mechanical breakdown”, “We will fix it or replace it” and a “14 day repair promise” after which “you may request a replacement product”. The cost of this insurance was €89.00 for a 5 year guarantee. Being a working mother with 3 children, I purchased the insurance in good faith and believing that I would be guaranteed an operating machine for at least 5 years, with a 14 day repair promise. My machine broke down last October and the case was first logged on 29th Oct 2017, reference 17756. To date, I still have not had the machine repaired or replaced. During this time, I have had to do all my washing and drying in public machines and wait in cold car parks for the machines to finish. And I have a lot of washing with 3 children and very little time as I work full time. This is also an expensive way to do laundry. It is now nearing 3 MONTHS since my machine broke down and I have exhausted every effort in contacting you and your service company to try to have my machine repaired or replaced. Your guarantee states that the machine will be replaced if you cannot repair it within your 14 day specified period. Yet I still have no repair and no replacement. I wish to formally request that you replace this machine immediately. I request that you have this installed with 10 days of this letter or I will be forced to take a case against you in civil court. I have all the necessary paperwork to lodge with my solicitor and he will be seeking additional damages for the breach in contract, the loss of use, the financial costs, the additional time wasted and special damages for the distress that this has caused me. I am also considering complaining to the FSPO, the Consumers Association and “Which?” magazine regarding the dreadful treatment I have received. Relevant details pertaining to this case are on the next page. Yours sincerely Daniela Balint Brief Diary of Events: My machine broke down last October and the case was first logged on 29th Oct 2017, reference 17756. To date, I still have not had the machine repaired or replaced. 29/10/2017 - Breakdown logged. Currys issued the case reference: 17756 14/11/2017 – First visit from repair engineer (Maurice – 087 910 1735); he said that he needed to change the heating element (or at least he was 95% sure that this was the problem) but he needed to order a new heating element. 27/11/2017 – Repair engineer changed the heating element, and stated that washing machine is working. 29/11/2017 – On first use after repair, while the machine was in the spinning cycle, the machine made terrible noise and just stopped without draining the water. 30/11/2017 – called the engineer he promised he would come the next day 1st of December 01/12/2017 – engineer never came, called him in the afternoon he said he forgot 04/12/2017 – engineer came; checked the machine; said that he needs to change the pump also, he said that the flashing lights show that the heater is faulty, and said that his company is specialised in Samsung and Bosch and he doesn’t have experience on Candy machines. He told me they will order the parts and he will call when the parts arrive. 11/12/17 – called the repair service company (021 4273796), they said that Sean ? is still checking with UK… they sent Candy a technical query email and Candy haven’t come up with solution (txt message saved) 13/12/2017 – I went to Currys PC World in Mahon Point, where I bought the machine, in the hope that maybe somebody can help. Tracy at their KnowHow customer service said she would have to reopen a case. After asking the manager to help me he was dismissive and said that there was nothing he could do. Tracey told she can’t get KnowHow on the phone. I was waiting for more than half an hour. I left. After 20 min she called me that finally she contact KnowHow and she gave me a new reference number (18317 , service nr C4250908)), and told me if no one calls me after 3 days to go back to her. 18/12/2017 – nobody contacted me so I went to Curry PC again. I was told they don’t have an update and lines are busy at the moment, but they will call me. 21/12/2017 – nobody contacted me again, so I called Knowhow Customer service 1800303100. I was told that the replacement request had been rejected because nobody reported that the washing machine is still not working. So they opened a new case (same ref. nr. 18317), and because of Christmas period there was nothing they could do until 5th of January. 04/01/2018 – went again to Currys PC World. They promised to call as soon as they got an update, I got a call later from David who told me that the engineer will call next day 5th of January 05/01/2018 – nobody came 09/01/2018 – called Knowhow on 01 8781640, they put me on hold while they contacted the service dept. They told me that the reason why the engineer hadn’t come was because they still hadn’t received the parts. So maybe next week………………”
Helpful Report
Posted 8 years ago
Carol
Unverified Reviewer
“Bought Double Cavity Cooker from Currys/PC World in store in Crayford and the door came off literally in my hands 3 months after buying it in store. Called BEKO as on the receipt after one month I have to call them for a repair. After waiting 25 minutes to speak to BEKO who ordered the spare part and took 3 days! only to find they had only sent the door no hinges/pins just a door!!!! so nothing could be done when the engineer came to fix the new door and opened up the package . Will have to wait yet another 3 days for the spare part to arrive from Beko and sent to the engineers department. I am not able to cook as don't have an oven! This is disgraceful. I have called Beko who have apologised and said the person I spoke to at Beko should have ordered the door with hinges/pins. Have gone to Currys in Crayford tonight as want a refund now, as this is disgusting. They have said they will speak to Beko on Monday. Sales of Goods Act is that I bought the item from Currys so they should issue me with a refund!! Will take this up again on Monday”
Helpful Report
Posted 8 years ago
Mate
Unverified Reviewer
“Team dontknowhow are completely useless. Idiot installer tripped by electrics by yanking the washing machine away from the wall. He started blaming my electrics. Stupid idiot didn't unplug the machine. He then broke the plastic lever on the valve claiming corrision. Came in through the front door and wouldn't use the side door as requested. Tossers left dirt all through the house. Didn't bother to use a bucket to catch the residual water, but let it pis all over the floor. Didn't bother to level the machine either. Dont let these people into your house they will trash it.”
Helpful Report
Posted 8 years ago
Richard Kosowicz
Unverified Reviewer
“Currys ebay posted me an unseal xboxs”
Helpful Report
Posted 8 years ago
Mark
Unverified Reviewer
“Disgraceful compony, order never arrived, tried phoning them twice, was on hold on their premium number for 20 minutes both times, no one available. Now been informed by text that my delivery has been rescheduled for 4 weeks time. Only way to cancel order it to phone their premium rate number! Avoid Avoid Avoid.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“2Months delays I bought a TV at Currys & PC world on 24-NOV-2017 I haven’t received yet !!!!!! Order number:21190901 I reported to head office also I have all the case ID Case Ref: Case Ref: (1) CSUP4157060CR (2) CSUP4124182CR (3) CSUP4124248CR (4) CSUP4170938CR (5) CSUP4173029CR (6) CUR21430 (7) CSUP4150474CR (8) CC3581217 (9) CSUP4150366CR (10) DIX4228718CR (11) DIX4163390CR (13) DIX4228713CR (14) DIX4173047CR (15) DIX4169751CR (16) KNH17737 (17) PCW4147136CR (18) PCW4147047CR (19) PCW17374 I expect arrive on 3-dec-2017- not arrive Then extended for 15-dec-2017 not arrive Then extended again for 29-dec-2017 not arrive Then extended for 5-JAN-2018 not arrive All the Promise not true Store manager said we don’t have it (( out of stock )) they only offer me Display TV 8Months used 7days a week ,12hours a day with out any discount I bought a tv promotion Black Friday I paid £1500, They advise me take your refund £1500 from curry go to Argos Buy it £2000, only you will pay from your packet £500, extra REALLY CRAZY STORE MANAGER Note: I don’t need open any new Case ID I have enough I NEED MY (( TV )) Regards Alan”
Helpful Report
Posted 8 years ago
Alaski Mohican
Unverified Reviewer
“I paid for 5 years product support when I got my Kenwood dishwasher in 2016 and now I am struggling to even get an appointment with them. - You wait in line forever to get an attendant. - They log your case and give an order number saying that you will get a call back in 48hrs to be informed of your appointment. - One week has passed and nothing. - The “knowhow Technician” which is a subcontractor calls you, in the middle of the day, a week later asking if you are home because he is around. - Of course, you will probably not be at home because, I like to think, that the majority of adults are working to pay their bills and buy pointless products support. - The “knowhow Technician” tell you that since you are not at home, the office will call you sometime next week and that he has no authority to give me an appointment. - You call the knowhow helpline back and forward and they keep saying that you need to wait for the call back, and I was also informed that the Technician said that I was not available for the appointment that never existed in the first place. - Now you know the level of the Company that you will be dealing with. The Team knowhow knows only how to take your money. I am writing so other consumers will be aware of the great pain in the neck this Company is. I will make sure to post this review in every corner of the internet, so other people don’t fall for the promises that Curry’s made me while trying to sell their Product Support. Since we have no one to defend our Consumer rights we need to stick together and avoid that others fall into the same trap.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“paid for washer to come and a certain time and waited in and washer didn't turn up. Spent 25 mins trying to get hold of someone and they told me my house didn't exist / driver could not find it so they didn't bother delivering it ???? didn't even let me know so sat around for nothing. will never use again”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“paid for old tumble dryer to be took away . when new one came , delivery man was rude and said no its not on the sheet . phoned next day to be told there come get the old one next day . no one turned up !! still trying to get what we paid for .”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Absolutely disgusted at receiving a non- apologetic text from Currys PC world saying they can not complete my order....... and to visit instore for other options!! After taking over £1000 of my very money they can't complete my order!! And to make it worse they are still advertising the item!!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“their service online is just as bad as in store. pathetic excuse for a retailer both physically and online”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I ordered a Yamaha soundbar for collection on January 5th then on Saturday morning (January 6th) I went to pick up my product and they said that even though I reserved the product, I can't pick it up because they've already sold it to someone else and that I would need to order it online. This annoyed me greatly as I believe that if I reserve something online i should be able to pick it up without fear of it being sold to someone else. However, I moved on and decided to order it online. I then ordered this soundbar online at 12 o'clock on Saturday afternoon and received an email telling me that the soundbar isn't available online for delivery either 4 hours later and has been cancelled. Learning of this was very disappointing due to what I went through in the morning and the fact that, much like the reservation, if I order something and it says that it's gone through, I expect to receive my order and not to receive an email telling me that it's cancelled. I then called the customer service number given to me in the email to ask what's happening and his exact words were "you'll have to click and collect because it's only available in store" I then went on to tell him what I've gone through and he just said "well, I can't help with that" I'm completely appalled by the service I've received and if it were to for me having a Currys voucher that I got over Christmas, would not give this company my business. I then tried to purchase the product one more time and it's saying that my gift card is empty so I called customer service again and they said it'll take 24 to 48 hours for the money to go back on and it's now Thursday so I've waited 5 days and still haven't gotten my money back or received a replacement gift card, my gift card was worth £100 so I'm extremely upset and disgusted by the service I've received. They haven't even bothered to respond to an email that I sent to their customer service.”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,512 reviews
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