Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like so many others on this review site, I went for Currys as they had a competitive price and they were a big name. A mistake I will never make again. They provide a truly awful service. Booked my delivery day almost two weeks in advance. Was given slot of 0815-1215 on 02/12/17. At 1230 when they hadn't arrived or bothered to call I called customer service where I was on hold for almost forty minutes. The customer service person phoned the delivery/installation team for an update to be told they had been delayed due to a gas leak... No explanation as to why they didn't phone me to let me know. The engineer then phoned about fifteen minutes later to say they were on the way. No apologies, no explanation. He then appeared miffed that I asked him what time he would be due. When he arrived he huffed and puffed because he had to work in a small space. He had asked me to make the meter free and for that I have to move my washing machine. He made a big deal of having to move the washing machine back in order to install the new cooker. Finally the new cooker was installed and I was glad when the engineer left. Though later discovered that he hadn’t switched the boiler back on. Unless you have plenty of time to spare and are the very definition of patience I would advise you to avoid Currys . Although I’m not an impatient person, nor do I have plenty of spare time so for me never again, thanks.”

Helpful Report

Posted 7 years ago

“Absolutely appalling delivery and customers' service. Will never again but form this company.”

Helpful Report

Posted 7 years ago

“We ordered a washing machine from Currys. They text us a delivery date which was a day we would both be at work, so we tried to call the "helpline" to change the delivery day. Two days and an hour and a half later we had finally managed to change it, fast forward to delivery day we got the text to say they would be here between 9am and 1pm , surprise surprise 1pm came and went no delivery. I called the "helpline" again and after being on hold for 40 minutes finally spoke to someone who was very unhelpful and told me that delivery can be anytime between 7am and 7pm when I tried to tell her that we had been given a time slot she said that's just an estimate! I asked to speak to a manager only for the girl to try every which way to prevent this from happening, after being on hold for a further 20 minutes I finally spoke to a manager only to be told there wasn't anything they could do as they couldn't speak to anyone in the depot. I hung up and called the store where we bought the washing machine only to be told that there was sickness in the delivery department so the delivery could be anytime up until 7pm. After waiting in all morning for the delivery I was furious to be told that I would now have to wait until possibly 7pm, I have things to do apart from waiting for a delivery that should of been here over an hour ago. I will never again buy from Currys and would deter anyone from buying from there. They don't know what customer service is. I'm so angry right now that I'm half tempted to go to Currys now and demand my money back.”

Helpful Report

Posted 7 years ago

“Its generally a smooth experience when you order small items which can easily be handled, but when it gets a little difficult for their delivery service to drop of a fridge who needs to work an exta 2 mins to get the fridge in they will not bother and leave you out to dry. As a side order you will get no sympathy, a slice or arrogance and some possible some abuse from the delivery team whi will ask for more money to do the job. Support your local trade and teach these companies a lesson. Your local shop will provide 100x better service and will be greatful for your business. Lesson learnt never shop at currys or pcworld again.”

Helpful Report

Posted 7 years ago

“I purchased a intergrated dishwasher, the first fitter, left the machine on and then put my plinth back on, when l tried to open the door the front of the door flew off. After hours on the phone know how promising to call back and not doing so, eventually a week later another fitter arrived who was less competent than the first, l asked him to just leave it. I had to go back to the store 3 times to arrange for the dishwasher to be collected, another 6 calls to know how and several sets of fitters who arrived and left because a specialist team have to remove unwanted goods. Another visit to store and a wasted morning to be told they had no proof of collection so could not refund me. The only shining light in this sorry case was Poppy a weekend worker at the Harlow store, l learnt if you wanted anything done speak to her. I am still waiting for a voucher that was promised 3 weeks ago but l doubt will ever appear. Avoid anything that needs fitting by Currys, be warned inferior fitters”

Helpful Report

Posted 7 years ago

“Awful never use them again, staff lie, delivered a damaged cooker and would not refund until picked up, spent over three hours on phone to try and sort out, two trips to store and no joy waiting to see if promised delivery of replacement item is delivered tomorrow and they pick up badly dented cooker which they delivered. Avoid like the plague, pay a bit more upfront and get decent service. Note 5p a minute on landline, takeaways and costs add up, not a bargain just hassle and sheer torture.”

Helpful Report

Posted 7 years ago

“I will never buy from Currys again and I will be telling others to stay away! After ordering a new oven which was in stock on a Wednesday and paying £29.99 for express next day delivery the oven didn't turn up. I rang them which took 1 hour to get through at 5p a minute to find they where going to deliver it Sunday between 7.00 and 11.00am. Sunday at 9.00am I received a phone call saying they didnt have this oven in stock at Manchester and would need to bring one from another warehouse and i wouldn't get it until the Wednesday. Wednesday I received another phone call saying I wouldn't get it now until Thursday. I received it Thursday, a week after I was meant to get it, what a good express delivery service Currys, ao.com next time I think!!!”

Helpful Report

Posted 7 years ago

“Bad service in Cwmbran store. Not very helpful. Bought an item they said they ring me when it comes in and only after 2 weeks of not hearing anything at all. I've called in to be told they haven't even got the item to deliver at any time.. but quick enough taking the money.”

Helpful Report

Posted 7 years ago

“Terrible experience. Placed an order to be delivered. Order did not turn up with no explanation or update as to when I could expect it. I have repeatedly tried to email and call yet received no response and not been able to get through to anyone (2 weeks and counting). Money has been taken out of my account and option for a refund has not bene given”

Helpful Report

Posted 7 years ago

“Ordered TV. Arrived two days after advised delivery date. TV worked for ten days then failed. Waited further ten days to speak to advisor. Kept on phone for over one hour. Two weeks later no acknowledgement of e mails and the contractual refund has not been confirmed. Will not use Currys again.”

Helpful Report

Posted 7 years ago

“Ordered a product online but the product delivered was different from what was ordered. I e-mailed customer services and got the standard auto response - "someone will contact you asap". 4 days and 5 phone calls (from me to them) later and nothing. They won't answer the phone and don't respond on Facebook. Clearly a business that doesn't value repeat purchases and as such I shan't ever shop there again.”

Helpful Report

Posted 7 years ago

“I wouldnt even give it 1 star if i could black friday a load of rubbish paid for product took the money customer service rubbish an telling me my item not here till 18th so basically it seems they took everyones money first to buy the products. Shouldnt sell things online as a deal if you cant forfill it i should of just went to tesco or argos a real company that dont mess you about like this no wonder all reviews are poor If my item does not arrive on 18th i will personally go and help myself to a few i phones off your display and maybe break a few expensive items thankyou x”

Helpful Report

Posted 7 years ago

“My delivery never turned up and I can’t get any response from team knowhow at all...”

Helpful Report

Posted 7 years ago

“I went to buy a TV 2 years ago. I had a budget of £900.My husband saw a curved TV at £1,499. We asked for 5 times payments but we were denied. They proposed us to do a deposit. And pay the rest for 2 years £69 a month. After 2 years I decided to stop the direct debits.I received a letter charging me £15 because of I did not pay the direct debit (I cancelled it ). I called to pay and found out that the TV did not belong to me as I was given a hiring contract.Therefore,besides the £1600 ish that I paid for my TV need to add £350 to keep my TV. WHO HIRE a TV?”

Helpful Report

Posted 7 years ago

“Order arrived, but not on lorry. Delivery people could offer no explanation or any clue as to what to do next. Was left on hold for over 90 minutes after this - to be told I would be rung back. Nobody rang back - awaited a return call the next day. No return call. Rang again to be told the delivery would have to be re-arranged. Could not be done at a convenient time - having taking time off to await first no show. Cancelled order - had to wait 120 mins to do so. Was told the money would appear in my account by Weds 12pm. Still no show. Need to order a purchase a washing machine, but cannot until I receive money. Still on hold of 30 minutes trying to talk to somebody about where the refund is. Used to be impressed by Curry's - this has been the worst shopping experience I have ever had.”

Helpful Report

Posted 7 years ago

“Was tempted by the low price on black friday only to be left with an order that is undelivered, paid for, no status, no reply from emails, tweets, facebook messages and numerous 15min plus calls to their non-existent customer service telephone line. I want to be given the chance to cancel and looks elsewhere but cannot, don't have that the option. My order has no information against it except "Item tracking not available". Before I placed my order I ordered click and collect only to told when I arrived that they are out of stock (then why allow me to reserve my item for collections?), so after that I was encouraged to order online because they have the item I want in stock ... what a bad mistake ... so much I need to share my experience so others can beware.”

Helpful Report

Posted 7 years ago

“Told me my dishwasher was not in warranty when it clearly was. Never rang back when they said they would. Sometimes hung up on when the call centre staff couldn't be bothered to talk to me. And very nearly had to take them to court to get my money back after 7 weeks of not being able to use my dishwasher. I will never shop with them again!”

Helpful Report

Posted 7 years ago

“I bought a fridge freezer to be delivered. My flat is on the third floor and the two delivery men were unpleasant towards me about that, huffing and puffing and giving me attitude about carrying it up the stairs. I waited for them while they phoned their office and refused to deliver it. I bought a second hand one the next day and carried it up with my boyfriend.”

Helpful Report

Posted 7 years ago

“I ordered 8 products online and had several issues, first of all I received duplicate items which I had to accept one and refuse the other then some parts were missing from my item which I had to chase up Curry's which they kept referring me back and fourth to the delivery service company to which I was charged 20 pounds on my latest phone bill, so finally we arranged a collection and it was sent back. I issued a refund and a exchange for 2 products and those 2 issues took ages to resolve. I had an issue with the customer service line where I was treated unfairly by one of the workers called James spoke to me like a child instead of a customer, he was stubborn, wouldn't let me finish of my sentences, kept repeating no over and over whilst I tried to explain my concerns, would not pay attention which further let to misunderstanding between us, I spoke to the manager after who comforted me but I still have not received my refund, exchange and compensation. I called them up after a few days and was told that they have made another mistake from their side which was my exchanged items were delivered to the wrong warehouse which meant that I'll have to wait until it is delivered to the right one, scanned in their warehouse and approved in order to send out my exchanged parcels.”

Helpful Report

Posted 7 years ago

“every thing”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,479 reviews