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Currys Reviews

2.0 Rating 3,512 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,512 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Iain
Unverified Reviewer
“Terrible experience. Placed an order to be delivered. Order did not turn up with no explanation or update as to when I could expect it. I have repeatedly tried to email and call yet received no response and not been able to get through to anyone (2 weeks and counting). Money has been taken out of my account and option for a refund has not bene given”
Helpful Report
Posted 8 years ago
Brian Adams
Unverified Reviewer
“Ordered TV. Arrived two days after advised delivery date. TV worked for ten days then failed. Waited further ten days to speak to advisor. Kept on phone for over one hour. Two weeks later no acknowledgement of e mails and the contractual refund has not been confirmed. Will not use Currys again.”
Helpful Report
Posted 8 years ago
KJ
Unverified Reviewer
“Ordered a product online but the product delivered was different from what was ordered. I e-mailed customer services and got the standard auto response - "someone will contact you asap". 4 days and 5 phone calls (from me to them) later and nothing. They won't answer the phone and don't respond on Facebook. Clearly a business that doesn't value repeat purchases and as such I shan't ever shop there again.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I wouldnt even give it 1 star if i could black friday a load of rubbish paid for product took the money customer service rubbish an telling me my item not here till 18th so basically it seems they took everyones money first to buy the products. Shouldnt sell things online as a deal if you cant forfill it i should of just went to tesco or argos a real company that dont mess you about like this no wonder all reviews are poor If my item does not arrive on 18th i will personally go and help myself to a few i phones off your display and maybe break a few expensive items thankyou x”
Helpful Report
Posted 8 years ago
Doug
Unverified Reviewer
“My delivery never turned up and I can’t get any response from team knowhow at all...”
Helpful Report
Posted 8 years ago
Tatiana
Unverified Reviewer
“I went to buy a TV 2 years ago. I had a budget of £900.My husband saw a curved TV at £1,499. We asked for 5 times payments but we were denied. They proposed us to do a deposit. And pay the rest for 2 years £69 a month. After 2 years I decided to stop the direct debits.I received a letter charging me £15 because of I did not pay the direct debit (I cancelled it ). I called to pay and found out that the TV did not belong to me as I was given a hiring contract.Therefore,besides the £1600 ish that I paid for my TV need to add £350 to keep my TV. WHO HIRE a TV?”
Helpful Report
Posted 8 years ago
Penelope Lowe
Unverified Reviewer
“Order arrived, but not on lorry. Delivery people could offer no explanation or any clue as to what to do next. Was left on hold for over 90 minutes after this - to be told I would be rung back. Nobody rang back - awaited a return call the next day. No return call. Rang again to be told the delivery would have to be re-arranged. Could not be done at a convenient time - having taking time off to await first no show. Cancelled order - had to wait 120 mins to do so. Was told the money would appear in my account by Weds 12pm. Still no show. Need to order a purchase a washing machine, but cannot until I receive money. Still on hold of 30 minutes trying to talk to somebody about where the refund is. Used to be impressed by Curry's - this has been the worst shopping experience I have ever had.”
Helpful Report
Posted 8 years ago
Billy
Unverified Reviewer
“Was tempted by the low price on black friday only to be left with an order that is undelivered, paid for, no status, no reply from emails, tweets, facebook messages and numerous 15min plus calls to their non-existent customer service telephone line. I want to be given the chance to cancel and looks elsewhere but cannot, don't have that the option. My order has no information against it except "Item tracking not available". Before I placed my order I ordered click and collect only to told when I arrived that they are out of stock (then why allow me to reserve my item for collections?), so after that I was encouraged to order online because they have the item I want in stock ... what a bad mistake ... so much I need to share my experience so others can beware.”
Helpful Report
Posted 8 years ago
Darren Buxton
Unverified Reviewer
“Told me my dishwasher was not in warranty when it clearly was. Never rang back when they said they would. Sometimes hung up on when the call centre staff couldn't be bothered to talk to me. And very nearly had to take them to court to get my money back after 7 weeks of not being able to use my dishwasher. I will never shop with them again!”
Helpful Report
Posted 8 years ago
Bridget
Unverified Reviewer
“I bought a fridge freezer to be delivered. My flat is on the third floor and the two delivery men were unpleasant towards me about that, huffing and puffing and giving me attitude about carrying it up the stairs. I waited for them while they phoned their office and refused to deliver it. I bought a second hand one the next day and carried it up with my boyfriend.”
Helpful Report
Posted 8 years ago
Harris Latif
Unverified Reviewer
“I ordered 8 products online and had several issues, first of all I received duplicate items which I had to accept one and refuse the other then some parts were missing from my item which I had to chase up Curry's which they kept referring me back and fourth to the delivery service company to which I was charged 20 pounds on my latest phone bill, so finally we arranged a collection and it was sent back. I issued a refund and a exchange for 2 products and those 2 issues took ages to resolve. I had an issue with the customer service line where I was treated unfairly by one of the workers called James spoke to me like a child instead of a customer, he was stubborn, wouldn't let me finish of my sentences, kept repeating no over and over whilst I tried to explain my concerns, would not pay attention which further let to misunderstanding between us, I spoke to the manager after who comforted me but I still have not received my refund, exchange and compensation. I called them up after a few days and was told that they have made another mistake from their side which was my exchanged items were delivered to the wrong warehouse which meant that I'll have to wait until it is delivered to the right one, scanned in their warehouse and approved in order to send out my exchanged parcels.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“every thing”
Helpful Report
Posted 8 years ago
MRS MICHELE SEWELL
Unverified Reviewer
“We were browsing shops recently looking for a new 2 in 1 laptop for our daughter, and decided to take a trip over to CURRYS PC WORLD in Canterbury. My advice - DO NOT SHOP HERE ! We were happily trying to look at the products on display, particularly one laptop that we were considering purchasing, when one of the staff came over with another customer, and started moving the laptop we were looking at and clearly trying out, and closed the lid so that the other customer could look at it. I could not believe the rudeness of the member of staff. He finally apologised to us, and placed it back down so we could continue looking at it, but during the entire 30 minutes we were browsing the laptops, not one member of staff came over to see if we required any assistance! I WAS DISGUSTED considering there were plenty of free members of staff doing nothing! I have myself worked in Customer Service for some number of years, and I have never seen such a lack of disinterest in my entire career. Their loss - we had the money to spend that day and went elsewhere. I just wonder how many other customers have done the same thing though.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I needed to contact customer services and spent 3 days waiting for up to half an hour on the phone each time and still nobody answered . This has got to be the worst EVER after sales and has certainly made me vow that no matter how good a deal there may be i will NEVER BUY FROM Curry's again . Buyer beware !!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Indesit tumble dryer My daughter has recently moved out from home and one of the main appliances she wanted was a tumble dryer. So with a £200. Budget. While my daughter was at work my wife and myself went instead being customers of curry's at ashford for many years we thought would try the folkstone branch as it would be closer to take the tumble dryer back to hythe were she now lives. So we go into currys folkstone for which there was a young girl colleague in training she was very Good and very helpful but we did have some things she couldn't help with my wife had Got a voucher code of daily mail online. The Young girls supervisor I guess came over. She came over being very patronising and rude she told us this was for big kitchen appliances only. (Tumble dryer aren't big then) But then she said look DARLING it's only £199 you won't get it any cheaper.  So people if you find voucher codes on discount sites be prepared to be made to look and feel small. I recommend a customer service course is needed for some of the staff”
Helpful Report
Posted 8 years ago
Owain Smith
Unverified Reviewer
“I bought a white TV a JVC 32inch from the Wrexham store about 15 months ago. TV has had very little use and all of a sudden has stopped working. Asked in the store if they would help and the store person said that it was over 12 months old so no warranty. Took it to 2 independent TV repair specialists and they said that it was un-repairable. They also said that the TV was a cheep TV that was made in Turkey and that it was badged under the JVC label.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Went in to purchase a new tv, Fareham (Segensworth) Firstly no staff came to help , had to go and find someone. Asked questions to compare a couple of products, settled one to purchase. Asked if he could throw in a wall bracket, apparently could if we took extended warranty. After questions about this we decided not to take it, to be met with huffing and tutting from member of staff and were told he took it personally. Did say that we would go elsewhere and maybe he should reign in his huffing as it was really bad customer service. Upon leaving we approached a store manager to explain we weren't happy with the service. He apologised and told us he would chat to the lad and let him know it wasn't acceptable. He processed our tv purchase. Overall we came away with our purchase, but the experience wasn't a great one......”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Worst customer service I have ever known. 40 minutes waiting on the phone and still waiting. Trying to re arrange delivery after they wanted to deliver at 9.30pm”
Helpful Report
Posted 8 years ago
Jason
Unverified Reviewer
“Ordered a product paid same day delivery never turned up rang t find out where my order was told it not coming refunded delivery price week later still no product rang again after hour on hold on phone told order had been cancelled but forgot to inform me about it and refund my full money back. Great service I'd say”
Helpful Report
Posted 8 years ago
Richard
Unverified Reviewer
“Have a KNOWHOW warranty with Currys for my tumble dryer called them out to notify of the problem on Monday had an engineer come out today on Friday. Engineer has disconnected the tumble dryer because the mains lead filter has burnt out and the part is now not available until next Wednesday. So I am now without a tumble dryer for well over a week and in this weather with a family I rely on this tumble dryer to get my clothes dry. Phones Currys and asked if there's anything they could do like lonely a tumble dryer or any compensation for me Hunter take time out of work today and again on Wednesday and they just weren't interested. You pay for a warranty to get things fixed when things can't be fixed on a timely manner then they just don't want to know. No Goodwill offered not a very friendly customer service experience, thank goodness I haven't got my boiler warranty with them otherwise they would leave us in a cold house for well over a week.”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,512 reviews
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