Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Fujifilm camera on Friday 13th Oct pm at the Arnold branch, when i got home I checked the item and found that the item was (I assume) a returned camera, as it was in a torn plastic bag, there were scratches to the front lens,the back screen (No protective cover attached) and the front body, the battery was also inserted into the Camera, which it should not have been. I returned the camera the next morning as soon as they opened, although the assistant changed the camera i was made to feel as if it was my fault the camera was not new, very abrupt, rude and not a single apology or thank you for your custom and to top this another customer came in next to me with another item, and when a second customer service agent ask the problem, the customer said he would like a new item that he had paid for, not a second hand returns item, not a very good advert. The customer service staff are certainly in need of additional training, i will not be using Currys again, i will choose to spend my money elsewhere, if i could have given them a quarter star i would have. Steve Nottingham”

Helpful Report

Posted 7 years ago

“If I could leave no stars I would. I'd like to make a complaint about the drivers who delivered my washing machine on Friday 13th 2017. We had the washing machine put in a shed in our back garden. My mother directed them to the shed. There is a pathway in our garden we were assuming the drivers would use, the grass had dog dirt on it and unfortunately the drivers stood on this, and the men were upset about this, which is fair enough. The issue is the comments the men made to my mother, one said to the other "This must be our tip". Their attitude was really unacceptable and extremely rude, and has left my mother visibly upset, and it was totally uncalled for and unnecessary. We have a step in our shed where we have the washer and dryer, we asked the lady at the curry store if we could have the delivery men put the machine on this step as my mother and myself could not do this. The men refused to do this because they were not installing the machine, they were more interested in making rude comments. I paid a lot of money for this machine and I don't appreciate having my mother treated like dog dirt. This was completely unacceptable. I called the call centre and spoke to a representative about this, they said they would raise it with the depot, but they really sounded uninterested and I received no apology, although I know it was not the representative that was rude to my mother. I'm honestly not one to make complaints but we've been treated so badly, I highly doubt I will ever buy from currys again. Pamela Bt34 3EE”

Helpful Report

Posted 7 years ago

“We waited until the right washing machine could be delivered. It turned out that it was broken on delivery and the guys refused to take away the packaging, which was promised when we placed the order. It took days and days and endless phone calls to finally get the machine collected and then even longer to get a refund and some compensation to pay for launderette fees. Shocking service... We went to AO instead. Got next day delivery and never looked back...”

Helpful Report

Posted 7 years ago

“Rubbish company, pathetic customer service. Hi Guys I just thought i would update you on the latest from my ongoing running nightmare with Currys. After posting this as you can see someone from Knowhow contacted me to say that they would help resolve my issue. THEY ACTUALLY TAKE POSTS ON HERE SERIOUSLY ENOUGH TO RESPOND. That's because this is a public forum. Forget trying to deal with Curry's internally you will get nowhere. After hours on the phone and days off work trying to resolve this issue i finally got 'you can have your money back or a replacement'. Great i thought at least i can get what i paid for originally which was brand new TV one that i have been after and researched for ages. The guy on the phone from Currys then informed me that they don't offer that model anymore. Ok i said well i will have the direct replacement that LG have brought out since discontinuing my set. Oh no no no no. It doesn't work like that its same value or money back. I explained that I cannot get a TV of the same standard as the one i purchased and this isn't really compensating me for the loss at all. No compensation for the hours on the phone or the days off to send and receive it. This was just a go run and jump kinda deal. It would be like VW after they where found out in the emissions row saying to their customers we know that we screwed you on the Golf but here is a polo to make up for it. I have tried my best to give Curry's every opportunity to resolve this issue in a reasonable way but as usually if its going cost them 50p or more then forget it. Its the very last thing i will ever buy from this disgrace of a company and i would suggest that anyone reading this and thinking of making a purchase should really think again. I have also had an issue with a fridge i bought form AO and the customer service from them was really refreshing compared to the utter disdain that you receive form Curry's. You live and you learn. I hope that this post really does encourage some people to change their decision to purchase from Curry's it would be good Karma.”

Helpful Report

Posted 7 years ago

“Ordered a gas cooker a month ago and still no delivery. The customer services lied to me 4 times on the phone, giving me hope that it would arrive next week, next week and I'm still waiting.”

Helpful Report

Posted 7 years ago

“DO NOT BUY FROM CURRYS!!! WORSE COMPANY EVER !!!! I ordered an American Fridge Freezer. Selected next day delivery in which would have been Tuesday 10th 7am/7pm. Took the day unpaid from work. The item did not arrive. Spent over 40 minutes on hold with customer service to be cut off!. Received an email on the Wednesday morning informing me that the item would be delivered Wednesday between 15:30/19:30. The driver called me at 19:15pm informing me they had run out of time and would not be delivering the item!! again 35 minutes on hold to customer service , who definitely need customer service training, to be told it will be delivered Friday between 11am/3pm. Just received a call to be told the item is now out of stock! and cannot deliver until Monday!! What is going on with this company!! terrible customer service!! i have never received such bad service. I will definitely never!! buy from them again or recommend them to any family/friends. But i will let people know about the bad experience i have received. Requested a refund, offered £20 compensation in which is an insult!! to say the least!! STAY WELL CLEAR!!”

Helpful Report

Posted 7 years ago

“CUR1746196645/ we ardered a dryer online on 02/10, received confirmation email then received an other email that delivery will be on 12/10 then this morning at 7 am received a text message that delivery will be between 7.15 to 11.15 then received a phone call from currys that item is out of stock, why you are telling me after 10 days my phone call them they refuse to componsate and cancel our order we will never buy anything from them again”

Helpful Report

Posted 7 years ago

“Very bad rude customer service in romford store”

Helpful Report

Posted 7 years ago

“Customer service is a joke bought a dishwasher with a design flaw took 5 months for them to collect it had to go to the Co to make this happen absolutely no accountability taken and they suggested they were doing me a favour by collectedi going it. Avoid”

Helpful Report

Posted 7 years ago

“ordered freezer online -no problem. Organised delivery -again no problem. Was contacted by delivery team - brilliant. Trouble was that when I unwrapped it what I found was a fridge. Contacted helpline -no possibility of rectifying issue that day. Exchange/collection organised for next day -got confirmation email. Was contacted to tell me that the driver was arriving shortly to collect fridge BUT no freezer to deliver. Helpline contacted who apologised for their mistake but would have to be another day. The helpline staff were as helpful that the system would allow but were powerless to act other than follow protocols. This meant yet another day lost. Decided to cut our losses and cancelled the order. Having to explain to 3 different people the same thing was both tedious and time consuming. Was promised a phone call to confirm collection and email to confirm refund - as yet nothing. Had to call again to explain and get collection organised. Operator couldn't access notes of previous conversations so frustrated again. Seemed to have lost 2 days of my life!”

Helpful Report

Posted 7 years ago

“Are Currys holding on to and delaying customer refunds. In my case they seam to me to be doing just this. I bought an item online and Currys agreed to collect it as it wasnt as described and didnt fit my needs. It to 8 days to get the collection and I was told that I would get a refund within 3-5 days. Unfortunately that didnt happen so, I tried to complain: - I tried to raise a PayPal claim but the email supplied to contact Currys on the PayPal site doesnt exist so email returned. - so I phoned Currys to complain, as soon as the customer services person takes my order number she tells me I have an immediate email agreeing to make a refund, but this is over 20 days since I purchased, and 11 days after Currys picked up the item. - So dont delay in making that complaint because Currys may not do anything about your refund until you complain like me. Personally I think this is - at the least just bad customer service - at worst maybe Currys are trying to increase their cash flow by holding on to customers money. poor show Currys”

Helpful Report

Posted 7 years ago

“Disgusted with Curry's and once they have delivered a working washer/dryer (don't even get me started!) I will never use this company again. They do not do what they say they will do and don't bother to answer emails to the "Customer Care" Team or return promised calls. Delivery men are just that. Don't even bother paying the £25 to have it connected. Waste of money. Having to wait in on a weekday for a 3rd time now. Three wasted days :( SO stressed!!”

Helpful Report

Posted 7 years ago

“Booked and paid for sat delivery had email confirmation for sat delivery and was told to contact them with time slot. Called them after waiting in for the morning myself and my partner took the day off work! Ordered a dishwasher and cooker. Only to be told that delivery was for Monday! I paid the extra for the sat as I had no cooker! They couldn't do anything for me except refund the delivery charge! Whoopy do! They never contacted me about delivery change, guy on the phone said it was because the had overbooked themselves! Well guess what that's not my problem! Delivery paid for sat I should receive on the sat! I've now got to go all weekend with no cooker so that's going to be very bleeping helpfull!!!! Would never vmever recommend this company, all the reviews are bad I should have just listened and gone elsewhere! Do not use them! When I requested to speak to a manager on both phone calls they told me that the manager was looking after all the staff and couldn't get to the phone to help me! Seriously!”

Helpful Report

Posted 7 years ago

“Item arrived broken , delivery/collection company twice failed to collect (item still here). Customer services not interested”

Helpful Report

Posted 7 years ago

“Don't even want to give 1 star shocking service took order knowing they had no stock but didn't tell us. Took my children's money and 8 days cannot give a definite date for delivery. Customer services do not log your calls or complaints so when you call again they say no record of complaint”

Helpful Report

Posted 7 years ago

“I ordered a dishwasher from Curry's and was expecting delivery today as was stated on the order! Disapointed to find that it isn't even in stock but they were quick enough to take my money! A courteous phone call or email to let me know would't have been much to ask for!”

Helpful Report

Posted 7 years ago

“worst customer service. I am pregnant and ordered A washing machine for next day delivery. I received confirmation on the day that my washing machine will arrive from 7:45-8:45 so I work up extra early to make sure I did not miss the delivery. Then at 9 am have I received a call that the washing machine was SOLD OUT and they did not know when it will arrive. I was in complete shock!! and said to the worker on the phone why was I not informed of this right away? his reply was I did not know, NO apology nothing. I Would NEVER order from Currys again. The worst customer service for such a big company.”

Helpful Report

Posted 7 years ago

“Exceptionally frustrating experience. Ordered bluetooth speaker online on the Sunday. Received confirmation of order. Even received email saying preparing for dispatch on Monday. Only to get email 2 days later saying no stock and the stock would not be replenished. Apparently there is some clause in their terms and conditions saying this is okay though. Refund processed 8 days later. When I looked online it showed stock in store up north. I asked if they would transfer the stock to my local store and I would collect. Nope can't do that. Phoned to explain what i thought was reasonable request only to get the terms and conditions thrown back at me several times. Well thanks Lance @currys but customer services usually means listening. Not giving same response. If you want to buy from currys use the stores as the website is untrust worthy. Thanks for reading hope it helps.”

Helpful Report

Posted 7 years ago

“Do not buy from Currys!. When my TV broke they took it away to repair as I had taken out the extended warranty. I got told it would be back on a certain day, had the time off work waiting and it did not turn up!. I rang them to see where my tv was and they don't know what they are doing 1 person tells you your TV is still being repaired the other says your getting a new 1 then you ring customer service no help whatsoever then they tell you it's a exchange tv not new!. The Knowhow insurance you buy is bullsh**will not buy anything again off these! Still without my TV 7 days later!!!!!”

Helpful Report

Posted 7 years ago

“Bought a £3000 Sony oled online everything went smooth delivery was within 48 hours ordered sat evening it was delivered mon am Had emails and text confirming time Brilliant great currys well done Then two lads turned up in jeans and t shirts no uniform van was a hire van they fetched my new tv in and it was allready opened and attempted to be taped back up the polystyrene packaging was all split I questioned this and was told they open everything before it's loaded on the van , Not happy , for all I know this could be grade b or another customers return I refused it and refused to sign I complained and was told this should have been unopened , then was transferred to Someone else who put me on hold then said it's the curriers whom open them , I got a refund Wow curries must loose loads of customers by this attitude”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,479 reviews