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Currys Reviews

2.0 Rating 3,512 Reviews
24 %
of reviewers recommend Currys
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2.0
Based on 3,512 reviews
Shipping & Delivery
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Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“I called the helpline to ask if the Lowestoft store had a HTC VIVE in store that I could see demonstrated for me. I was told no and that the nearest one I could see working was Colchester some 75 miles away. That store has 3 in stock and will have one set up in store for customers to see it working I was told I asked her to confirm this as it was a long way to drive if they couldn't meet my needs. She called the store then called me back. She told me she couldn't get the store but would guarantee that my needs would be met. I drove to Colchester went in the store and was told that never had a demonstration model set up and never have had. I was angry to say the least. They then asked what my PC system that I was going to use it with was. I had very recently bought a new Laptop from Curry's PC World that cost me around a £1000, I showed to the sales person. I was informed that the graphic card was not good enough to support the gaming system above so I actually feel not only did I waste a £1000 on a laptop that wasn't what I needed but I also wasted today 1/2 a day of my time on a 150 mile round trip and the wasted fuel around 22 litres costing me around £28. I am not happy. The TV campaign they are currently running is laughable”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“First delivery time paid for turned on 50mins later than the latest time given, the second delivery a week later didn't turn up,”
Helpful Report
Posted 8 years ago
Iraj
Unverified Reviewer
“Hi. I do alot of shopping online but for a new washing machine I decided to go in-store at Currys. I saw a nice display Samsung that was on offer. Paid for it and saw it bubble wrapped in front of me. All set for delivery on Monday. BUT come Monday had a call from transport to say go back in-store as the item wasn't in stock to pick up...? Drove all the way back to Currys who said the item has been collected by Transport on Saturday i.e. 2 days before delivery. Now the item is 'lost', my money has been taken, and I am without a washing machine with 6 kids in the household! Not one person has bothered to call me to give an update/replacement/apologise even! Basically if you want hassle free shopping don't use Currys. Just a month ago I purchased an oven from ao.com for the first time and it was as easy as 1-2-3 from the click to buy to delivery. Currys obviously don't care about the customers as the arrogance they have shown and negligence is shocking.”
Helpful Report
Posted 8 years ago
Amreen Akhtar
Unverified Reviewer
“Purchased a cooker from currys. After using the cooker for a few days the bars and cooker began to lose its colour. Contacted customer service on numerous occasions. Staff were all giving mixed messages. After several attempts of contacting customer service, was told replacement bars would be sent to replace the faulty bars and a representative would be sent to view the cooker. The representative arrived in a very abrupt manner, I came down to find him shouting at my mother. I asked him to lower his voice and explained he was being rude by raising his voice. He then went on to say the bars are not loosing the colour and that 'aluminium is coming of our saucepans and a cleaning material will make the aluminium will come off. He then bought a cleaning material and began scrubbing the cooker. I explained to the representative that the cleaning material was not working so the cooker and bars are clearly loosing their colour. He continued to shout and say its aluminium coming off your saucepans. I then asked for his name and said I would be making a complaint about him as he came across very rude and aggressive. He then picked up his clipboatd, continued shouting and left. Contacted customer service again and was told a representative would be sent out again but we would have to pay the call out charge. Explained that according to the guarantee the bars should be replaced as they are faulty. Customer service hung up the phone. The most terrible customer service I have ever come across, staff member are vile and damn right rude! Absolutely disgusted by your service. Will never purchase from you again and will definitely not reccomend you to family and friends. Bottom line: would not reccomend!”
Helpful Report
Posted 8 years ago
Crocks1950
Unverified Reviewer
“Dreadful experience. We ordered a new TV on Sunday and they promised todeliver on Monday. We were told that some-one would phone in the morning with an expected delivery time. This did not happen. I had to check the time by phoning and was told that it would be roughly late afternoon after 15.30. By 18.00 the delivery had not appeared and soon after we received a phone call to say the delivery lorry had broken down and the delivery was cancelled until the following morning. I phoned Currys and they promised delivery in the morning. This duly took place but upon opening the box we discovered that the screws to connect the TV to the stand were missing. Yet another call to Currys who suggested I package up the TV and return it to the shop...what a joke, I'm a senior citizen!! The second suggestion was that I go to Currys and try and get the missing screws from an unopened box, another joke, a 10 mile drive with no guarantee that they would comply. The last suggestion was that I phone Sony to get the missing screws. This I did. Fortunately they were quite obliging and sorted it but we have had no TV for 3 days as a result. Currys...waste of time. We'll go somewhere else next time.”
Helpful Report
Posted 8 years ago
D Dowd
Unverified Reviewer
“I am saying a HUGE 0 star to Currys. I am so! So angry as we paid for a TV and old that it would arrive today. Tracking text this morning, delivery would be between 1.20 and 5.20. Yes you guessed.......... No delivery. Got on the delivery cuctomer service line 26 mins, 18 mins and 10 mins. No one answered and spoke to nobody. Currys customer service is dreadful. I am so angry as at half past 7 this evening the tracking web page had changed to delivery in 2 days . No phone call, no e mail from Currys and no Text. I will now tell family, friends and anyone I come across not to buy anything from Currys. They have a dreadful customer service.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“3 damaged ovens, bad customers service”
Helpful Report
Posted 8 years ago
Katie Brown
Unverified Reviewer
“I am so cross about the day I have had and what should have been a nice straightforward experience of getting a new washing machine delivered and installed after the other needed replacing. Got a slot of 10-2 but still no sign by 2 nor a phonemail/any communication regarding what was happening. Rang up rather cheesed off to be told there had been an incident and they were running half an hour behind. I was very lucky to have a husband working at home which meant I could go out and leave it with him as fed up of staying in to wait. Then by text from husband learned they had finally arrived at 3pm - thought "great, finally.." then another text that it wouldn't be installed as not the right connection - how could this be when we had already had another washing machine installed?? I was incensed! husband told me to find a flagstaff which was not on our connection and without this, the "expert" was not allowed to install incase of any water leaks. Husband told him that should be ok if he just turns water off at stopcock and not to worry about any bit of water coming out. But no, and neither could he disconnect the old machine due to the same problem - so what was the point of coming at all?!! I would have told him to take the machine and himself back to where they had come from!! the incident was also apparently that the driver had run out of driving time so this was a different guy who had needed to go and pick the machine up etc etc but no explanation of why this was not communicated to customer. So Currys are happy to take your money off you but couldn't give a monkeys whether you get the service you're expecting, nor indeed the appliance you were so stupid to buy from them, whether it actually works as you expected, totally cheesed and will recommend to anyone thinking of doing the same to GO LOCAL!!!! they are experts, not these delivery drivers who have been shown to do the basics, so so so MAD!!!!!!!!!! on top of that, rang to get if off my chest - the music is awful, then get put through to someone else after waiting a good 6 minutes to have to have another 6 minutes worth and just lost the will..”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Still no Birthday present 13 days after an in-store purchase of an Asus chrome flipbook Beware ! before you order in the Dundee store. Finally received the Chromebook on the 23rd August after purchasing on the 9th. The final straw was the Chromebook stopped working on Friday the 3rd November less than three months after receiving the item. I returned to Currys to have them take my Chromebook away to try and find out the problem which can take up to 28 days. So my birthday present is spending more time at Currys than with me. I am hoping this will have a happy ending with Currys showing me they can deserve a good review.”
Helpful Report
Posted 8 years ago
Susan Clarke
Unverified Reviewer
“Delivery from currys due Friday tracked online and it showed it would be in the afternoon. It did not arrive tracked again then it showed delivery on Monday. There was no communication from anyone so sat in all day for nothing. Then from Friday evening l tried to get through to the delivery number, eventually got through on Sunday morning. Explained what happened and that l wanted the item cancelled. At the very least l would have thought that l would have been offered something so that l kept the order but no the order just was cancelled. I had another item being delivered from AO.com and what an excellent service, phone call to give estimate delivery time and then 10 minutes before l got a phone call to say they where near by. I think you could learn a lot from them.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Good Morning My washing machine first went wrong on the 23rd October 2017. The engineer attended the 26th October to fit a part didn’t fix the problem ordered another part. Rebooked for 31st October I took another day off work only for the visit to be cancelled on the morning of the call to say the parts had not arrived. You would of known this the day before therefore could of let me know instead of wasting my time and a days annual leave. Appointment then rebooked for Saturday 4th November part fitted only to be told more parts are required. Including one of the parts that was replaced on the first visit? This is now the second week with no washing machine I now have to spend another Saturday at the launderette paying £7 per load which when you do four loads equals £28 a time which means I spent £56 getting my washing done and spent two Saturdays sat in a launderette , wasted two days annual and now have take another day off work. Your quite happy to take the cover agreement payment every month but the service you provide is below standard. Not only am I paying for cover I’m now paying to use a laundrette and using the last days annual leave I have left this year. Why are not all the parts brought on a repair visit it seems to be a bit of a guessing game just keep fitting parts until the machine is fixed? How many more visits will be required until you have rebuilt the machine?”
Helpful Report
Posted 8 years ago
Wayne Smith
Unverified Reviewer
“Went into store on Wednesday and spent £769 on an iPad Pro. None in store so arranged for delivery to store the following day. I wasn't contacted in any way and so phoned the store at 5:30pm to ask what was going on. I was told that it was not there but had been dispatched. The member of staff could offer no explanation as to why this was the case, but said that I would receive a phone call today, once it arrived. Needless to say, I received no phone call, so attended the store at 2:30pm. I was told that it was not there but the courier had not collected it. I enquired when it would be delivered and was told that they did not know. Was then told that any refund would take 3-5 working days, despite me being able to give them the money within seconds! I did point out that if I had taken an iPad on Wednesday, they would not have been quite as willing to wait until a vague date in the future as to when I was going to pay for it! I was then told that they only had an email address for the courier and could not phone. When I said that I was going to wait in store until the email was responded to, they miraculously found a phone number! At the time of leaving, I still do not know whether the iPad will arrive tomorrow or Monday. I shall not hold my breath. This is the third time I have dealt with Currys in recent months and the third time I have experienced similar problems and lack of service. If it were not for a discount scheme offered by my employer, I would not go near the place. I naively thought that previous experience was unfortunate, but unfortunately seems to be the norm. A lack of viable competition in the High Street seems to mean that they do not have to care about customer service at all.”
Helpful Report
Posted 8 years ago
Gaurav
Unverified Reviewer
“Really pissed off with the service, I bought a Samsung 60’ Inch TV from Curry’s, there was an accidental damage to the TV and I sent it for the repair and they lost my TV I contacted them 9 times on different occasion just to get an update on my TV and after 14 days they told me your TV is lost and will send you the voucher, it took me 5 – 6 days just to get that voucher. I bought my TV for 1000 euro on Stephen’s Day sale. Now when I walked into the store with my voucher they don’t do any Samsung 60’ TV anymore. Now they are trying to get me to settle on cheaper brand like LG or go down to 55’. I am really frustrated about this as it is not my fault you guys lost the TV not me and I would expect to get next best option out of it which would be Samsung 65’ but for that they are asking me to pay 500 euro extra. But I am not trying to update my TV or anything I just want my TV back but it’s been 20 days without TV and no update where is my case. I have numerous things from Curry’s PC world with cover plan and they are expensive I paid 200 euro extra on that just for safety of my TV. It’s like tomorrow if something goes wrong with my Apple IMac and I send it to them for repair and they lose it and apple have stopped making that spec model there is bit higher spec available but currys pc world will want me to go buy windows because it’s cheaper option for them. I AM JUST SO FRUSTED WITH THEIR SERVICE I WOULD LITERALLY STOP PUCHASING ANYTHING FROM CURRYS THE WAY ARE DEALING WITH MY CASE.”
Helpful Report
Posted 8 years ago
Mr Garrett-.Harvey Ste
Unverified Reviewer
“Text saying delivery between 1430 and 1830. Telephoned them at 1845 to see where it was. Took till 1905 to get to speak to someone. Told one of the delivery men had injured themselves ealier so they are 2 hours behind. Asked if would definitely be delivered tonight. Now 2130. Was promised delivery driver would call with ETA. Still waiting. To cap it all they new about delay at 1400. Said to man on phone. Would of been nice if someone had informed me of delay. Know how.... know idea.... how are they still in business....”
Helpful Report
Posted 8 years ago
DEREK HUGHES
Unverified Reviewer
“Ordered 4 white goods, promised 2-4 weeks delivery, only ever got 2 out of four items. Spent at least 5 hours on the phone, rubbish service, false promises (lies).......totally depressed”
Helpful Report
Posted 8 years ago
Mrs Kerfoot
Unverified Reviewer
“My husband and I went to Currys for a dryer and was looking for one without a sensor. The gentleman at the install branch told us they didn't sell such a thing, only dryers with sensors. So we left thinking we would not be able to have a dryer for our garage. My husband went back a few weeks later with a problem with him mum's washer (which still has not been sorted and this was delivered 3 weeks ago)and while he was there was told that they did in fact sell dryers without sensors. We ordered and was given a Sunday delivery and a time slot. The delivery never showed up, there was no phone call or email to inform us of this. We had waited in all afternoon and through till half past eight. I definitely would not recommend Currys. Totally rubbish.”
Helpful Report
Posted 8 years ago
David And Sheila Killen
Unverified Reviewer
“Given recent experiences of Currys customer services, this is probably yet another waste of time and energy, but here goes :- Ordered integrated dishwasher beginning of October and given delivery date of Thursday 26th of that month. The evening of 25th October given delivery time of between 7.00am and 11.00am next morning. At 7.10 am received phone call from delivery crew to say they would be with us in 10 minutes, which was true to their word. When they arrived they were very polite and professional and introduced themselves (with handshakes) as Kyle and Neil. After Kyle had disconnected old dishwasher and removed it from our kitchen, Neil brought the new appliance out from the van when he discovered it was NOT an integrated appliance, and that the depot in England had sent the wrong machine. On hearing this, Kyle was very apologetic and contacted his base with the bad news. He was told that the proper appliance would be re-delivered and installed on Saturday 28th October, and we again agreed that an early time of between 7.00am and 11.00am would suit us. All in all not TOO bad so far - such mistakes can easily be made. On the morning of 28th October I arose (as usual) at 6.30am to feed our 3 cats and let them out in the garden before having my own breakfast. At 7.30 am I heard my wife answering her phone upstairs in the bedroom. I assumed this was again the delivery crew so went to the side window I our hallway where I could see down to the end of our street. Almost immediately, an unmarked white back-loader van reversed into the street, stopped very briefly about 50 yards from our driveway and drove off. As the vehicle did not have any of the Currys' logos or markings on it (unlike the first delivery truck on the Thursday), I thought it was not our delivery. However, when my wife came downstairs a few minutes later, she said the phone call she received was from Currys' depot saying that the delivery crew had attended our address and had not received an answer when they knocked on our door. When I told my wife about the white van she was totally dumbstruck and very very angry [ indeed, looking back on it now, it appears the call to my wife had actually come BEFORE the van had even entered the street]. My wife tried to call the depot back, but received an automated reply which, when she entered the delivery code, said the delivery had not been made. Totally unbelievable and unacceptable rubbish ! At 8.00am I personally called customer services and an apologetic Currys staff member looked into the situation and eventually told me that he had sorted things out and that our dishwasher would be definitely delivered and installed at 3.00pm that same day. At 3.15pm, when we had heard nothing more about our delivery, my wife spent 15 minutes getting through to customer services and, after another lengthy call, was assured the crew of the van would phone us just before they arrived. When nothing happened by 5.00pm my wife again tried to call customer services, but was then again met with an automated service which again told her that the 2nd delivery had also failed. Again totally unbelievable and unacceptable as both of us had been at home all afternoon awaiting a phone call or the arrival of a van in our street. This Sunday, 29th Inst., my wife again contacted Currys customer services and was very angry to be told that the second (failed) delivery had been made at 3.45pm on the 28th and again no one was at home. It is beginning to appear that someone along the lines of communication is not being entirely honest, and that perhaps Currys are using the services of sub-contractors who probably still get paid if a delivery/installation is unsuccessful. We have now been informed that our appliance has been sent back to the depot in England and that it will not now be with us until Friday 3rd November. This has now become totally intolerable and if Currys do not come up with a satisfactory resolution to the problem then we will be looking into where we stand legally given the unacceptable circumstances surrounding our purchase from your organisation. As I said at the outset I am probably wasting my time filling in this complaint, so I am not expecting a reasonable outcome, given recent communications with your staff. However, I have awarded you 1 star for the services provided to us by Neil and Kyle. Pity all of your staff are not so respectful and professional.”
Helpful Report
Posted 8 years ago
Susan Hodgett
Unverified Reviewer
“We ordered a fridge freezer & also paid for collection & disposal of our old one. They gave us a delivery date & time. So waited in all day, emptied our fridge freezer the evening before delivery & got it all ready for collection & moved into the garage. Delivery time came & went no fridge freezer or telephone call about the delay. On checking the delivery tracker out of curiosity, there's a message please contact us there's a query about your order. So I ring them at a charge of 5p a minute, 8 minutes later someone answers. This person checks my delivery ref, no query on there so I'm now on hold again whilst he rings the depot. Turns out they've damaged the fridge freezer at the depot, so there'll not be a delivery as the have to order another one. Which can't be delivered for another week because we only deliver in your area on certain days. So I'm now without a fridge freezer for a week, loads of food now having to be wasted. I've got to take a day off work for the next delivery & they couldn't even be bothered to ring & let us know what had happened even though they had been given two telephone numbers. I'll never be buying from Currys again & I'll be informing friends & family to avoid them. Bunch of cowboys, disgraceful customer service.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Pants, bought a washing machine that didn't work and now waiting for a new one that has had 3 different delivery dates in less than 24 hours. When problem resolved there will be no more bought from currys. I suggest nobody else does. Know nothing team more like.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Wouldn’t know where to begin it has been a nightmare”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,512 reviews
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