Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything. Just avoid this company if you value your time and sanity.”

Helpful Report

Posted 7 years ago

“We purchased a range-master cooker on the 8th August. With a delivery and installation date of 22nd. Unfortunately the appliance was damaged on arrival and had to be sent back. The delivery team spoke direct with currys and range-master to organise a replacement. After two days when we had no communication from Currys we chased it up and we were told they had had no communication from the delivery team so they did not know there was a problem, which was not correct as we were with them when they made the call. We were told they would contact us within 48 hours for a replacement, again we had no call from currys so we contacted currys again only to be told that we would have to wait a month for a repacement which means we would be without the ability to cook for 5 weeks !!!!! Customer services are not efficient enough and I would not recommend Currys as they do not hold stock and rely completely on manufacturers for replacements. I.e. No ownership of customer or customers problems.”

Helpful Report

Posted 7 years ago

“Delivery damaged then cancelled”

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Posted 7 years ago

“Ordered a tv online with delivery the next day and confirmed . E-mail then received with a delivery date OF 3 DAYS AND NOT NEXT DAY AS PROMISED. A JOKE OF A COMPANY SO TAKE YOUR BUSINESS ELSEWHERE. Customer service not interested!”

Helpful Report

Posted 7 years ago

“Rubbish . Ordered a washer, requested next day delivery, website said Bosch washer was in stock. Paid via credit card. Received email 3 hrs later stating that washer would be delivered 3 days later NOT next day. No explanation why so we rang them up and they admitted they didn't have requested washer in stock and tried to flog us another one. We stuck to our guns told them we wanted a refund which they gave us. So we went to AO much better service and we are even getting the washer we wanted. Currys you had better up your game you have competion out there and they are more competent than YOU.”

Helpful Report

Posted 7 years ago

“Well went in to look at under counter fridge and freezer.what can I say the Display of The scratch marked I Just Turned Around And walked out . Always usually brought from currys but Not Today”

Helpful Report

Posted 7 years ago

“Absolute crap. Never RETURNING Way to go CURRYS”

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Posted 7 years ago

“Never Again!!”

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Posted 7 years ago

“Problems with Samsung 50inch TV 5weeks old reported to Currys after hours on phone have got nowhere a waste of time”

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Posted 7 years ago

“My daughter paid to have her mobile phone screen repaired at the PC world/Ciurry/Car phone warehouse at Birstall in Leeds. 10 days later the screen cracked in what was obviously a tension crack. Upon returning it to them they refused to fix it under the 90 days guarantee as they claimed the phone had been dropped which it had not been and effectively accused my daughter of lying. After asking to complain I was told to phone customer service and after 45 minutes in the phone to 8 different people I was told the engineers decision at the shop was final and there was nothing more which could be done. Why would the engineer who carried out the repair say they had made a mistake? Exactly!”

Helpful Report

Posted 7 years ago

“everything,,,,, wrong delivery dates , poor product knowledge, careless sales staff,, impossible to to sort problems n refunds ,no contact point , still got new oven sitting on floor uninstalled 3 days after delivery !! need i go on !!!”

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Posted 7 years ago

“Dreadful. After 3 weeks I'm still waiting for documents that were posted "business class". Online experience 0, in store 10”

Helpful Report

Posted 7 years ago

“Next day delivery is a selection option. Once paid you get confirmation that delivery is next day. However the email sent out later has delivery 2 days later. What a joke!”

Helpful Report

Posted 7 years ago

“I bought a camera online 6 days ago and received the usual confirmations by email promising delivery tomorrow. ... except this afternoon Curry's email to tell me they made a mistake and would it be ok if I wait another 3 weeks! I called and was answered by a young man who had obviously slept through his last customer services training course. He told me it was perfectly acceptable for Curry's to take payment for stock they didn't actually have. He told me they did amazingly have it in stock now (30 mins after emailing me to say it wouldn't be till next month) but no, they couldn't get it to me any quicker than another 3-5 days. Curry's have a £9 next day delivery option but it seems they weren't prepared to offer me this because .. well they had my money didn't they? When I asked for his supervisor he informed me that they "won't bother coming to the phone to repeat themselves". I cancelled the order and, although I have spent a lot of money with them in the past this experience will be my last. It should be a worry to you, if no surprise to me, Curry's, that so many customers here seem to rate you so poorly.”

Helpful Report

Posted 7 years ago

“Went to curry's in Christchurch Dorset to urgently get a integrated washing machine only to be told they had non in the shop and we would have to look on line and pick up from Poole. Already unhappy I sat in the car park only to find that I could order and pick up IN THE CHRISTCHURCH STORE. To say I was unhappy is an understatement.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Customer care NOT helpful AT All! Spent over an hour being put from one place to another. In the end Tracy kept me hanging on several times while she went to speak to "her manager". No one knew anything about how things worked and were not willing to find out...so no help at all! I bought a food processor from currys after looking on their site. The item in question showed a beautiful video of the food processor. This had all the bits I wanted and needed at a very good price. I put it in my basket but as i was waiting to hear if a friend was coming to bring it to me or not, I went back to the item a few hours later and the price had gone up by £25! Then when my friend brought it over, there was a citrus press missing....this was clearly advertised in the beautiful video under the bold writing of the model number in question.. .as far as I am concerned this was false advertising. I was told the specification list further down the page did not mention or include the press.not impressed as it is not easy for me to return this item AND currys get a big fat 0 in customer care and helpfulness. They suck you in with good prices (changed when I showed an interest on line and price not honoured even though it was the same day...and underhand advertising of a Mercedes when they are really selling you a cheaper model (in less obvious place)”

Helpful Report

Posted 8 years ago

“So called "Expert Fitters" from Currys were about as in-expert as they get. They failed to disconnect my integrated dishwasher. Ended up having to hire a proper kitchen fitter to do it at considerable time and expense. Knowhow team unhelpful and difficult to contact - I will NEVER use them again.”

Helpful Report

Posted 8 years ago

“Payed for instillation and delivery, the employee forget to remove transit bolts, currys refuse to replac the machine. WTF Currys??”

Helpful Report

Posted 8 years ago

Currys is rated 2.0 based on 3,479 reviews