Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.97

“Customer service is a joke bought a dishwasher with a design flaw took 5 months for them to collect it had to go to the Co to make this happen absolutely no accountability taken and they suggested they were doing me a favour by collectedi going it. Avoid”

Helpful Report

Posted 8 years ago

“ordered freezer online -no problem. Organised delivery -again no problem. Was contacted by delivery team - brilliant. Trouble was that when I unwrapped it what I found was a fridge. Contacted helpline -no possibility of rectifying issue that day. Exchange/collection organised for next day -got confirmation email. Was contacted to tell me that the driver was arriving shortly to collect fridge BUT no freezer to deliver. Helpline contacted who apologised for their mistake but would have to be another day. The helpline staff were as helpful that the system would allow but were powerless to act other than follow protocols. This meant yet another day lost. Decided to cut our losses and cancelled the order. Having to explain to 3 different people the same thing was both tedious and time consuming. Was promised a phone call to confirm collection and email to confirm refund - as yet nothing. Had to call again to explain and get collection organised. Operator couldn't access notes of previous conversations so frustrated again. Seemed to have lost 2 days of my life!”

Helpful Report

Posted 8 years ago

“Are Currys holding on to and delaying customer refunds. In my case they seam to me to be doing just this. I bought an item online and Currys agreed to collect it as it wasnt as described and didnt fit my needs. It to 8 days to get the collection and I was told that I would get a refund within 3-5 days. Unfortunately that didnt happen so, I tried to complain: - I tried to raise a PayPal claim but the email supplied to contact Currys on the PayPal site doesnt exist so email returned. - so I phoned Currys to complain, as soon as the customer services person takes my order number she tells me I have an immediate email agreeing to make a refund, but this is over 20 days since I purchased, and 11 days after Currys picked up the item. - So dont delay in making that complaint because Currys may not do anything about your refund until you complain like me. Personally I think this is - at the least just bad customer service - at worst maybe Currys are trying to increase their cash flow by holding on to customers money. poor show Currys”

Helpful Report

Posted 8 years ago

“Disgusted with Curry's and once they have delivered a working washer/dryer (don't even get me started!) I will never use this company again. They do not do what they say they will do and don't bother to answer emails to the "Customer Care" Team or return promised calls. Delivery men are just that. Don't even bother paying the £25 to have it connected. Waste of money. Having to wait in on a weekday for a 3rd time now. Three wasted days :( SO stressed!!”

Helpful Report

Posted 8 years ago

“Booked and paid for sat delivery had email confirmation for sat delivery and was told to contact them with time slot. Called them after waiting in for the morning myself and my partner took the day off work! Ordered a dishwasher and cooker. Only to be told that delivery was for Monday! I paid the extra for the sat as I had no cooker! They couldn't do anything for me except refund the delivery charge! Whoopy do! They never contacted me about delivery change, guy on the phone said it was because the had overbooked themselves! Well guess what that's not my problem! Delivery paid for sat I should receive on the sat! I've now got to go all weekend with no cooker so that's going to be very bleeping helpfull!!!! Would never vmever recommend this company, all the reviews are bad I should have just listened and gone elsewhere! Do not use them! When I requested to speak to a manager on both phone calls they told me that the manager was looking after all the staff and couldn't get to the phone to help me! Seriously!”

Helpful Report

Posted 8 years ago

“Item arrived broken , delivery/collection company twice failed to collect (item still here). Customer services not interested”

Helpful Report

Posted 8 years ago

“Don't even want to give 1 star shocking service took order knowing they had no stock but didn't tell us. Took my children's money and 8 days cannot give a definite date for delivery. Customer services do not log your calls or complaints so when you call again they say no record of complaint”

Helpful Report

Posted 8 years ago

“I ordered a dishwasher from Curry's and was expecting delivery today as was stated on the order! Disapointed to find that it isn't even in stock but they were quick enough to take my money! A courteous phone call or email to let me know would't have been much to ask for!”

Helpful Report

Posted 8 years ago

“worst customer service. I am pregnant and ordered A washing machine for next day delivery. I received confirmation on the day that my washing machine will arrive from 7:45-8:45 so I work up extra early to make sure I did not miss the delivery. Then at 9 am have I received a call that the washing machine was SOLD OUT and they did not know when it will arrive. I was in complete shock!! and said to the worker on the phone why was I not informed of this right away? his reply was I did not know, NO apology nothing. I Would NEVER order from Currys again. The worst customer service for such a big company.”

Helpful Report

Posted 8 years ago

“Exceptionally frustrating experience. Ordered bluetooth speaker online on the Sunday. Received confirmation of order. Even received email saying preparing for dispatch on Monday. Only to get email 2 days later saying no stock and the stock would not be replenished. Apparently there is some clause in their terms and conditions saying this is okay though. Refund processed 8 days later. When I looked online it showed stock in store up north. I asked if they would transfer the stock to my local store and I would collect. Nope can't do that. Phoned to explain what i thought was reasonable request only to get the terms and conditions thrown back at me several times. Well thanks Lance @currys but customer services usually means listening. Not giving same response. If you want to buy from currys use the stores as the website is untrust worthy. Thanks for reading hope it helps.”

Helpful Report

Posted 8 years ago

“Do not buy from Currys!. When my TV broke they took it away to repair as I had taken out the extended warranty. I got told it would be back on a certain day, had the time off work waiting and it did not turn up!. I rang them to see where my tv was and they don't know what they are doing 1 person tells you your TV is still being repaired the other says your getting a new 1 then you ring customer service no help whatsoever then they tell you it's a exchange tv not new!. The Knowhow insurance you buy is bullsh**will not buy anything again off these! Still without my TV 7 days later!!!!!”

Helpful Report

Posted 8 years ago

“Bought a £3000 Sony oled online everything went smooth delivery was within 48 hours ordered sat evening it was delivered mon am Had emails and text confirming time Brilliant great currys well done Then two lads turned up in jeans and t shirts no uniform van was a hire van they fetched my new tv in and it was allready opened and attempted to be taped back up the polystyrene packaging was all split I questioned this and was told they open everything before it's loaded on the van , Not happy , for all I know this could be grade b or another customers return I refused it and refused to sign I complained and was told this should have been unopened , then was transferred to Someone else who put me on hold then said it's the curriers whom open them , I got a refund Wow curries must loose loads of customers by this attitude”

Helpful Report

Posted 8 years ago

“Bought a £3000 Sony oled online everything went smooth delivery was within 48 hours ordered sat evening it was delivered mon am Had emails and text confirming time Brilliant great currys well done Then two lads turned up in jeans and t shirts no uniform van was a hire van they fetched my new tv in and it was allready opened and attempted to be taped back up the polystyrene packaging was all split I questioned this and was told they open everything before it's loaded on the van , Not happy , for all I know this could be grade b or another customers return I refused it and refused to sign I complained and was told this should have been unopened , then was transferred to Someone else who put me on hold then said it's the curriers whom open them , I got a refund Wow curries must loose loads of customers by this attitude”

Helpful Report

Posted 8 years ago

“READ THIS BEFORE YOU EVEN THINK ABOUT BUYING AND INSURING YOUR SHINY NEW APPLIANCE OR EQUIPMENT FROM CURRYS/PC WORLD. Insurance through KnowHow which supposedly gives peace of mind should reassure you that it is fully covered for failure. But what about damage to your property caused by the technician who comes to repair it? On 6th July 17, a technician came to my home to repair our dishwasher which was covered by a policy provided through KnowHow. In pulling the dishwasher out, he ripped the edge off our kitchen worktop, which although about 10years old was in pristine condition as we take pride in our kitchen. Naturally I had some concern about lodging a claim through our own building policy as this was bound to lead to a higher premium at renewal. However, KnowHow said that they could make good the damage. They asked us to get some quotes which we duly did. They then disregarded the quotes and informed us that they believed that the Surface of the worktop could be repaired and they provided a limited list of such companies who could treat the Surface. The first one we approached wouldn’t even contemplate a repair. The repairer who did attend has had 2 attempts to produce a repair but the repair was still visible and the damage on the underside of the worktop wasn’t even addressed. Since our worktop suffered this damage we have had frequent email exchanges with KnowHow who have indicated vague promises and indemnities none of which look likely to be honoured. Today we have found that the heat from the dishwasher has caused the area around the the repair to bubble so the dishwasher door now catches and the edge of the worktop is breaking away. Probably not too surprising has it has taken weeks to bring about the repair and the damage surface was open to damp. We have now had 3 months of stress caused by KnowHows negligence and there is still no sign of it ending. We have had no formal apology for the damage except from the technician. THINK TWICE BEFORE TAKING OUT COVER WITH KNOWHOW AND IF YOU HAVE IT, SUPERVISE ANY REPAIR CAREFULLY AS YOU MAY NOT BE PROPERLY COMPENSATED FOR ANY DAMAGE KNOWHOW DO TO YOU HOME. Nigel Wilcox”

Helpful Report

Posted 8 years ago

“We had ordered a new fridge freezer as our current one had broken down. Two delivery men came today to take our old fridge and give us the new one. They said the old fridge cannot come out unless you take out the doors because the handles were blocking it from going through the door and that we should have taken the doors out before they came even though I remember when we had this fridge delivered to us we didn’t need to unscrew any doors. One of the delivery drivers was extremely horrible and shouting and screaming at my mum that you only have 20 mins otherwise we are not taking this fridge and that it was our responsibly to have unscrewed the doors so they could take it and that he wants to go home as it’s a Sunday- surely he was getting paid to complete his job!! I thought it was there duty to take the fridge out and put the new fridge in the kitchen Luckily my husband was home so he unscrewed the doors quickly and just seconds before they were about to leave we were able to get them to take the old fridge Imagine if they were delivering to someone who was by themselves and didn’t have the physical ability to climb up the kitchen counters to reach the door screws and take apart their fridge, would they just leave the fridge there?? So now we have our new fridge in the corridor and not in the kitchen!!! Ridiculous Will need to call my uncles over to help us out in moving this fridge to the kitchen as my husband can’t carry it by himself Was absolutely appalled at the service we got and how dare he scream at my Mum. Don’t know his name but he was delivering for Gloucester curry’s.”

Helpful Report

Posted 8 years ago

“There should be an option for zero rating. Being on the phone for 55 minutes and spoken to three people. Guess what I needed to do - simply book a repair ! No one seem to have a clue. Call cut off after 55 minutes, I'm back on the phone still no clue , laid back customer service guys - selling me a product to clean my washing machine with even before taking my policy number - in the end he can't find me on the system, then asking who the other person on my cooker policy is !!!! When I'm actually calling about WM - I was compelled to give my personal detail which is of no use to him , then passed back to Curry's who 'doesn't know who I am !!!! I opened my back account - I paid £5.50 few days ago with ref number CURRYS********* !!! I'm back on the phone anyway ...... it's been 77 minutes already , it Saturday morning, I have got three little kids needing my attention... I'm pulling my hair out .....😢 Wish me luck.”

Helpful Report

Posted 8 years ago

“Fridge delivered on time, but needed the door rehanging - which service we had paid for. Guy delivering it fiddled around for a bit then declared that he didn't have the rights tools for the job, so he would call it in to be dealt with on the following day. Service desk then phoned to say they couldn't do the job until Monday. Stayed in on Monday, got a call from the service engineer at 6.30 pm to say he would exceed his allotted hours if he came to us so we would have to phone to rearrange the visit for he following day. Rang to get appointment (40 minute wait time) to be told that 2 days time was the earliest they could attend. Appalling service so far, will not use them again even if they turn up tomorrow and carry out the job.”

Helpful Report

Posted 8 years ago

“I had such a bad experience with Bedford Currys with customer service that I shall never go to the store or any other outlet again after purchasing a HP computer. I will in future deal with a local outlet or John Lewis, this is the best advice I can give to anybody thinking of purchasing any product that they stock.”

Helpful Report

Posted 8 years ago

“Brought a computer”

Helpful Report

Posted 8 years ago

“had real big problems with this company and would avoid like the plague. Purchased a fridge that was near on £1000 and they; 1. Lied about what was included and tried charging me over £100 for a wine rack and drinks holder that was meant to be included. The supplier said they would send it free of charge. 2. Charged me for recycling my old fridge but left part of it behind sat in the front garden. 3. Refused to deliver the item through my door and stated it wouldn't fit - I had to carry the fridge myself through the very same door less than 5 minutes later. 4. Told me the price of the fridge wouldn't change before ordererinf only to go in store to be told if had gone up by several hundred. Only after speaking to a manager did they return the item to the promised price. 5. General bad customer service and waiting around the store to be served. 6. They were late even after specifying a delivery time. 7. Offered a ridiculous amount of £35 compensation and basically told that or nothing. You hear about the bad reviews and think it won't happen to you...then it does. Please avoid them. There are several other companies that I'm sure can do a much better job without even trying.”

Helpful Report

Posted 8 years ago

Currys Reviews

About Currys:

Phone:

Email:

Location: