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Currys Reviews

2.0 Rating 3,512 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,512 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Maureen
Unverified Reviewer
“Happy to take our money but do not want to admit responsibility when mess up. Made a mistake on paperwork putting wrong name on insurance details but will not reimburse anything of the nearly four years of insurance paid although not able to claim because of their mistake.”
Helpful Report
Posted 8 years ago
Nicola
Unverified Reviewer
“Spent £2800 in Currys Store on Oled Tv and Bose Speaker talked into installation . TV arrived no remote control or instructions the know how team did not know where they were but continued to fit my TV which was on Store mode The refused to fit my sound bar which they delivered the same time drilled my wall left hell of a mess and marks on my wall. tv left not unusable or working and on constant store demo for 4 days 2 weeks later my tv is working but still waiting for installation of sound bar and proper wall installation of tv which i was sold I have had 4 know how teams out in just under 2 weeks who clearly didn't know how to tune a tv in dont have installation your better off finding someone else or doing it yourself customer service is non exsistant and a joke. I have emailed head office and chief executive he needs to know how bad his company are performing and letting down its customers”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Asked before ordering if they could deliver to second floor flat, told them clearly it was stairs only. Was told should be ok, but ring up once order placed to let delivery crew know before they set out. This I proceeded to do after paying £45 for installation and removal of old appliance. Delivery crew turn up, complain about there being a removal - refuse to do it. And refuse to deliver the new appliance up to the flat. The crew that delivered my old appliance (the appliance these guys were supposed to remove) had no problem with the stairs. This crew this team just really came over as couldn't be **sed, moaning they'd already done 2 flat delivers earlier in the day - really, so it isn't that you can't do them, it's just that you can't be bothered to do them when it's later in the day.”
Helpful Report
Posted 8 years ago
Moira
Unverified Reviewer
“I tried to buy a 49 inch TV from them I put all my details in and they said they weren't delivering to my area the TV was a 49 inch smart TV and the price was just £208.96p I rang them up and got cut off and spoke to Emma one of their chat on Currys site and she told me they out of stock how come you are still advertising such a good offer when you haven't got any in stock is it so we will go on to your site and be presured into buying a more expensive one I think it would be a decent thing for you to take the advert down as I can not afford the prices you are charging”
Helpful Report
Posted 8 years ago
Roy Kevin Holloway
Unverified Reviewer
“Ordered a oven and hob that cost over a thousand on the 14th August 2017 was told delivery date would be within about three weeks over five weeks later still not received either rang customer service today 18th September 2017 only to be informed there are none in stock and would be the end of September at the earliest but cannot be promised this terrified rotten service to be misinformed by sales person in the meantime having to have takeaways and microwave ready meals will never ever shop there again if no satisfaction by the end of this month I will be contacting trading standards to find out my legal rights about this issue”
Helpful Report
Posted 8 years ago
Christine Coward
Unverified Reviewer
“Service terrible repair on a tablet was promised 7 working days been on the phone twice cannot trace the repair customer service was a joke this is an item that is in 12 months warranty should be replaced not waiting 3 weeks up until now they asked if I had the original box would I look at the numbers I am fortunate that I have the box but these things should be explained when buying you cannot complete with Amazon .....”
Helpful Report
Posted 8 years ago
Paula Phillips
Unverified Reviewer
“I was due to have a hob delevered today and had a text to say it would arrive between 7 am - 11 am. Waited until nearly 5 and rang TeamKnowHow to find out what was happening as the plumber had romoved the oven and disconnected and removed the hob and was waiting to fit the new hob. The lady I spoke to said she would ring the delivery men as I hadn't a card to say I missed them. She came back to me to say they had tried to deliver but there was no one in and they dont always have cards in the van. They went on to say that they had spoken to me and arranged to deliver to a neighbour but they'd run out of time?? I had never spoken to them. The teamknowhow lady said she would ring them back and get back to me. She did ring back to say they would deliver this evening and would call when they were half an hour away and i should expect delivery by approx 7pm. I have not had a phone call and no delivery at nearly 8 pm. Just checked online tracking and it says my order is in progress and should be delivered tomorrow. I have had to pay extra to the plumber who now has to come out again. Appalling service, will never buy anything else from here again.”
Helpful Report
Posted 8 years ago
Kelly
Unverified Reviewer
“Bought a new laptop for over £800 with currys Bedford in September 2016 it's now September 2017 so far it's has only worked for about 2 months after purchase an has been back in for repairs four times each time we take it back in they refuse to replace send it off and we get it back still not working properly complete waste of money and time. customer service is absolutely ridiculous and we have spent a whole year without the use of a laptop will not be shopping there for any devices or electronics again”
Helpful Report
Posted 8 years ago
Mrs Brenda Harrington
Unverified Reviewer
“Staff never approach you when needing help on a product. I had to find a manager to get a staff member to help As being an ex store manager for high street pharmacy. I would ask Currys to look at how they train their staff”
Helpful Report
Posted 8 years ago
What'sthepoint.
Unverified Reviewer
“Attitude of crew delivering item was not good. Maybe they were having a bad day (who knows). Don't show up and say 'where' then put put the tumble dryer in the kitchen and say 'sign here', then stomp off. There was no hello or good bye. Wish I could have given a zero rating to the company but since I can't, I will NOT shop there again.”
Helpful Report
Posted 8 years ago
J Banham
Unverified Reviewer
“"Currys do not give a years warrenty. A dishonest trader who ignores its customers and consumer law. Our Dishwasher leaked after 6 months. Engineers came 4 times but could not fix it. Repair call line said it needed to be replaced so rrpeatedly transfered us to replacement call line who repeatedly said it must be repaired. After 3 weeks and of hours on the phone being we gave up and purchased a new one from some one else. Please do not buy from Curry's.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Don't use them. Disgraceful customer service. Ordered washing machine in store. They put in details of wrong model (different colour) so wrong machine delivered. Delivery guy didn't install but left the washer and put on his section of invoice that wrong colour delivered. I had paid for installation. I waited. I waited....No customer services clearly too busy to contact me so I picked up the phone. I was fobbed off with two blatant lies: (1) We don't deliver that colour.... Doh! (2) It will cost you an extra £50 for that colour! Three phone calls later and they eventually admitted human error. "You will have to go back to the store you ordered it from." "But that is 200 miles away." "Sorry. Computer says Noooo."”
Helpful Report
Posted 8 years ago
AM
Unverified Reviewer
“Everything. Just avoid this company if you value your time and sanity.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“We purchased a range-master cooker on the 8th August. With a delivery and installation date of 22nd. Unfortunately the appliance was damaged on arrival and had to be sent back. The delivery team spoke direct with currys and range-master to organise a replacement. After two days when we had no communication from Currys we chased it up and we were told they had had no communication from the delivery team so they did not know there was a problem, which was not correct as we were with them when they made the call. We were told they would contact us within 48 hours for a replacement, again we had no call from currys so we contacted currys again only to be told that we would have to wait a month for a repacement which means we would be without the ability to cook for 5 weeks !!!!! Customer services are not efficient enough and I would not recommend Currys as they do not hold stock and rely completely on manufacturers for replacements. I.e. No ownership of customer or customers problems.”
Helpful Report
Posted 8 years ago
Margaret Brown
Unverified Reviewer
“Delivery damaged then cancelled”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Ordered a tv online with delivery the next day and confirmed . E-mail then received with a delivery date OF 3 DAYS AND NOT NEXT DAY AS PROMISED. A JOKE OF A COMPANY SO TAKE YOUR BUSINESS ELSEWHERE. Customer service not interested!”
Helpful Report
Posted 8 years ago
Janine
Unverified Reviewer
“Rubbish . Ordered a washer, requested next day delivery, website said Bosch washer was in stock. Paid via credit card. Received email 3 hrs later stating that washer would be delivered 3 days later NOT next day. No explanation why so we rang them up and they admitted they didn't have requested washer in stock and tried to flog us another one. We stuck to our guns told them we wanted a refund which they gave us. So we went to AO much better service and we are even getting the washer we wanted. Currys you had better up your game you have competion out there and they are more competent than YOU.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Well went in to look at under counter fridge and freezer.what can I say the Display of The scratch marked I Just Turned Around And walked out . Always usually brought from currys but Not Today”
Helpful Report
Posted 8 years ago
Emma
Unverified Reviewer
“Absolute crap. Never RETURNING Way to go CURRYS”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Never Again!!”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,512 reviews
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