Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Noel

Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item for repair was back at store, it was not Phone number on Knowhow receipt goes through to an accident claims company. Customer Service unable to find out where item is from store as no one answers phone and they suggested I go in.”

Helpful Report

Posted 8 years ago

“Purchased new Fridge Freezer 26th February - stopped working 3rd August. Reported 4th August. Technician visited to inspect 8th August confirmed failure and issued report through Curry's convoluted repairs company structure at 11:00hrs. Heard nothing and spent 2 hours on the telephone waiting and getting nowhere with incompetent staff. Try finding a number for their head office - they want to hide I think. Never again”

Helpful Report

Posted 8 years ago

“ALL LIARS AND CHEATS AT CURRYS PC WORLD!! If I could give zero I would as this cheating lying bunch of scum aren't even worth 1 star. I had to come onto Trustpilot to share the worst deceitful retail experience I have ever witnessed. Currys pc world electrical stores online. I placed a phone order with them 1 day ago for an ipad pro which was listed on their website at quite a discounted price. When I spoke to the sales girl on the phone I asked if the price was an error and was the ipad in stock as the site suggested. She came back to me with a definite YES it is in stock and no it's the correct price and you can have this any day you wish. I arranged a delivery for Thursday. I received an email saying goods in stock and order being processed, money had already been taken from my credit card. And now the start of lies lies lies. All of a sudden I get an email to say my ipad was not in stock and after several calls to their sales line I kept being told different things and eventually told ipad not in stock and may never be stocked again!! When I demanded to speak to a manager to see what else could be done I was told I couldn't and managers have better things to do with their time!!! It is quite clear to me they slipped up with the price on the internet realised they had offered it to low in price and were not man enough to honour their mistake or even admit to it and maybe offer a voucher as a goodwill gesture but oh no far better to opt for lies! So they tell me it's never in stock and won't be ever again just so they don't have to honour that price I have heard many instances where Currys have behaved in a similar fashion Just google them and you will see. I decided to cancel the order which must have pleased Currys no end was then told you won't get your money back for 5 days That's the surest comment I have heard from them...pitty they couldn't be so sure with their customers orders. I will never deal with this shower of garbage again they are a bunch of liars and cheats. I have recorded all their calls and have contacted the trading standards to discuss this with them. I also contacted currys complaints email which is the address they put on trustpilot when they say how truly sorry they are as a reply to negative reviews and what a waste of time the idiots don't reply In the end I went to AO.com....wow what a difference perfect honest people. So if you read this Mr Currys pc world idiot be prepared for lots more reviews like this in the next few days”

Helpful Report

Posted 8 years ago

“useless store no staff and after 45 mins still couldn't tell me if they had what i wanted”

Helpful Report

Posted 8 years ago

“Our spare TV repeatedly lost channel signal after very little use. Just out of warranty so we had to pay £90 before they would look at it. Day for pickup they came in and literary dumped the TV on our new settee to remove stand they left withou any answers to our questions. Fortunately it was a factory fault but the return morning delivery were 3 hours later than the 4 hour time slot. Left for us to get TV working properly because they were running late. My advise check your appliance/TV or IT atCurrys and buy elsewhere.”

Helpful Report

Posted 8 years ago

“We entered into a Contract with Curry's, Curry's broke the contract: Bought and paid for a washing machine, installation and collection of our old machine. They arrived on time BUT they couldn't install because they are not installers? I asked when they could install, they called the office and said, sorry we don't know - unbelievable! I told them to take the machine away, that I had taken a day out of work .... I called " customer services " - are they sure? Explained the situation and asked for a call back - guess what, yes they couldn't be bothered. I emailed 2 or 3 times, eventually they did email, were they offering a resolution, nope... The delivery drivers told me that they had just had the same problem with a dish washer. In short they sell you a service which they cant supply, then do rock all to resolve the issue, they broke their own contract. Will I ever shop with them again? Never- AVOID!”

Helpful Report

Posted 8 years ago

“Had my money for over 3 weeks and failed to deliver by time stated. When I rang to chase they said it was out of stock. Offered to send same model in different colour which I agreed. Only when I checked the email and checked the product code they were sending me a completely different model. Makes no sense when the model they claimed they were sending is available. Clearly fobbing me off with a model they wanted to get rid of. They say to avoid unknown companies for fear of being scammed but I think we're more at risk from the bigger ones these days. I believe their intention is to fob customers off on the assumption they are in no position to hold out. They also sit on your money for weeks, that's got to be dodgy.”

Helpful Report

Posted 8 years ago

“Thought they were being really helpful when they asked me if the laptop I was buying was for business use. I said, probably yes, in the future. Saw on Rogue Traders it's actually because as a business customer you get less rights! Absolutely disgusted! Typical of big companies and their targets and KPIs! Will not shop there again!”

Helpful Report

Posted 8 years ago

“Bought a fridge freezer (Kenwood-kfc60ss15),which ended up not to be made by Kenwood but by currys. It broke within 6 months wasting all my food, 6 weeks later after engineers came 3 times it was written off and I was sent a replacement. That took another 4 weeks and now after 6 months it's broken again. I have now been told it's up to me to get it looked by a currys approved company to see if it's a design fault and they will replace if it's their fault or if not I lose more money.”

Helpful Report

Posted 8 years ago

“Product not in store and done a small bargaining deal then drove 70 miles to another store where I was charged more, asked for manager and told take it or leave it. This was a birthday present and could have been bought it elsewhere and wish I had. Never ever shall I buy another item in your store and advised my friends to do so also. I hate currys for this as I was a loyal customer.”

Helpful Report

Posted 8 years ago

“Over charged never buy in your store again”

Helpful Report

Posted 8 years ago

“We ordered a new fridge said next day delivery, paid for it now two weeks later I had to ring and ask when it was being delivered to be told between 4.20pm&8.20pm, no call from courier nothing worst service I purchased a new condenser tumble dryer from AOL ,I will be purchasing all my electrical goods from them.”

Helpful Report

Posted 8 years ago

“The freezer is smaller than in the online description, on delivery they refused to take it away, customer service didn't want to know, will be a week before it's collected, driver lied saying we could use it but the returns policy says if you do it's not new so refund is affected. Will take another week to process the refund. They said they would compensate for the loss frozen food, but that has to be done after the refund, so more delay, the drivers refused to return, so they have kept my old freezer so now we have nothing to use. No-one cares, tottaly chaotic company, don't believe anything they say.”

Helpful Report

Posted 8 years ago

“Customer service doesn't seem to exist. Bought a £400 4k player online, player stopped working after half hour. I have tried phoning but just get stuck in a queue, have sent 2 emails and only received automated reply. Now looking like I will have to open a Paypal case to get a response and my money back.”

Helpful Report

Posted 8 years ago

“Pontypridd manager Kath needs to go on a customer care course. As a manager she was not helpful ,instead I had ignorance did not want to know issues that we had. Kath the manager was informing customers on phone she can't speak as the store was very busy, much too my amusement there was only myself and husband. What has happened to customer care at currys ????”

Helpful Report

Posted 8 years ago

“Still waiting on laptop repair they don't want to repair because the said due to negligence we can't repair what nonsense I'm without a laptop”

Helpful Report

Posted 8 years ago

“Overpriced customer service useless”

Helpful Report

Posted 8 years ago

“I bought a washing machine from Currys and for convenience booked and paid-for their installation and recycling option for a further £40. From the moment the team of 2 turned up it was wholly apparent they had no intention of fitting the machine. They made up a ridiculous excuse about the whole at the back of the cabinet not being big enough to feed the tubes through and left (myself and a neighbour managed to feed it through the next day without issue and within seconds!). Why do Currys offer this service if their delivery people clearly have no intention of providing the service??”

Helpful Report

Posted 8 years ago

“Keighley depot.wanted advice on cooker.nobody wanted to know.staff just stand about playing with phones and talking to each other .customer service is abysmal.want paying for doing nothing.will never shop at currys again”

Helpful Report

Posted 8 years ago

“Bosch Dishwasher arrived dented beyond use. Tried ringing the knowhow number who quite clear do not "know how" to fix the issue. The number takes you straight through to Bosch. Nothing Bosch can do obviously so god knows why it goes through direct to them. Rang the same number but this time said nothing or pressed any keys eventually I got through. I was then told they need to book it with Bosch so they can agree the exchange. It begs the question who are you buying the product from? It appears currys/know how have got rid of all responsibilities for product support. I will be loading this product onto my truck and dropping outside there door (ironically that I still have to wait to do as the store is closed due to flooding) I would strongly advise do not use this company.”

Helpful Report

Posted 8 years ago

Currys is rated 2.0 based on 3,479 reviews