Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a £3000 Sony oled online everything went smooth delivery was within 48 hours ordered sat evening it was delivered mon am Had emails and text confirming time Brilliant great currys well done Then two lads turned up in jeans and t shirts no uniform van was a hire van they fetched my new tv in and it was allready opened and attempted to be taped back up the polystyrene packaging was all split I questioned this and was told they open everything before it's loaded on the van , Not happy , for all I know this could be grade b or another customers return I refused it and refused to sign I complained and was told this should have been unopened , then was transferred to Someone else who put me on hold then said it's the curriers whom open them , I got a refund Wow curries must loose loads of customers by this attitude”

Helpful Report

Posted 7 years ago

“READ THIS BEFORE YOU EVEN THINK ABOUT BUYING AND INSURING YOUR SHINY NEW APPLIANCE OR EQUIPMENT FROM CURRYS/PC WORLD. Insurance through KnowHow which supposedly gives peace of mind should reassure you that it is fully covered for failure. But what about damage to your property caused by the technician who comes to repair it? On 6th July 17, a technician came to my home to repair our dishwasher which was covered by a policy provided through KnowHow. In pulling the dishwasher out, he ripped the edge off our kitchen worktop, which although about 10years old was in pristine condition as we take pride in our kitchen. Naturally I had some concern about lodging a claim through our own building policy as this was bound to lead to a higher premium at renewal. However, KnowHow said that they could make good the damage. They asked us to get some quotes which we duly did. They then disregarded the quotes and informed us that they believed that the Surface of the worktop could be repaired and they provided a limited list of such companies who could treat the Surface. The first one we approached wouldn’t even contemplate a repair. The repairer who did attend has had 2 attempts to produce a repair but the repair was still visible and the damage on the underside of the worktop wasn’t even addressed. Since our worktop suffered this damage we have had frequent email exchanges with KnowHow who have indicated vague promises and indemnities none of which look likely to be honoured. Today we have found that the heat from the dishwasher has caused the area around the the repair to bubble so the dishwasher door now catches and the edge of the worktop is breaking away. Probably not too surprising has it has taken weeks to bring about the repair and the damage surface was open to damp. We have now had 3 months of stress caused by KnowHows negligence and there is still no sign of it ending. We have had no formal apology for the damage except from the technician. THINK TWICE BEFORE TAKING OUT COVER WITH KNOWHOW AND IF YOU HAVE IT, SUPERVISE ANY REPAIR CAREFULLY AS YOU MAY NOT BE PROPERLY COMPENSATED FOR ANY DAMAGE KNOWHOW DO TO YOU HOME. Nigel Wilcox”

Helpful Report

Posted 7 years ago

“We had ordered a new fridge freezer as our current one had broken down. Two delivery men came today to take our old fridge and give us the new one. They said the old fridge cannot come out unless you take out the doors because the handles were blocking it from going through the door and that we should have taken the doors out before they came even though I remember when we had this fridge delivered to us we didn’t need to unscrew any doors. One of the delivery drivers was extremely horrible and shouting and screaming at my mum that you only have 20 mins otherwise we are not taking this fridge and that it was our responsibly to have unscrewed the doors so they could take it and that he wants to go home as it’s a Sunday- surely he was getting paid to complete his job!! I thought it was there duty to take the fridge out and put the new fridge in the kitchen Luckily my husband was home so he unscrewed the doors quickly and just seconds before they were about to leave we were able to get them to take the old fridge Imagine if they were delivering to someone who was by themselves and didn’t have the physical ability to climb up the kitchen counters to reach the door screws and take apart their fridge, would they just leave the fridge there?? So now we have our new fridge in the corridor and not in the kitchen!!! Ridiculous Will need to call my uncles over to help us out in moving this fridge to the kitchen as my husband can’t carry it by himself Was absolutely appalled at the service we got and how dare he scream at my Mum. Don’t know his name but he was delivering for Gloucester curry’s.”

Helpful Report

Posted 7 years ago

“There should be an option for zero rating. Being on the phone for 55 minutes and spoken to three people. Guess what I needed to do - simply book a repair ! No one seem to have a clue. Call cut off after 55 minutes, I'm back on the phone still no clue , laid back customer service guys - selling me a product to clean my washing machine with even before taking my policy number - in the end he can't find me on the system, then asking who the other person on my cooker policy is !!!! When I'm actually calling about WM - I was compelled to give my personal detail which is of no use to him , then passed back to Curry's who 'doesn't know who I am !!!! I opened my back account - I paid £5.50 few days ago with ref number CURRYS********* !!! I'm back on the phone anyway ...... it's been 77 minutes already , it Saturday morning, I have got three little kids needing my attention... I'm pulling my hair out .....😢 Wish me luck.”

Helpful Report

Posted 7 years ago

“Fridge delivered on time, but needed the door rehanging - which service we had paid for. Guy delivering it fiddled around for a bit then declared that he didn't have the rights tools for the job, so he would call it in to be dealt with on the following day. Service desk then phoned to say they couldn't do the job until Monday. Stayed in on Monday, got a call from the service engineer at 6.30 pm to say he would exceed his allotted hours if he came to us so we would have to phone to rearrange the visit for he following day. Rang to get appointment (40 minute wait time) to be told that 2 days time was the earliest they could attend. Appalling service so far, will not use them again even if they turn up tomorrow and carry out the job.”

Helpful Report

Posted 7 years ago

“I had such a bad experience with Bedford Currys with customer service that I shall never go to the store or any other outlet again after purchasing a HP computer. I will in future deal with a local outlet or John Lewis, this is the best advice I can give to anybody thinking of purchasing any product that they stock.”

Helpful Report

Posted 7 years ago

“Brought a computer”

Helpful Report

Posted 7 years ago

“had real big problems with this company and would avoid like the plague. Purchased a fridge that was near on £1000 and they; 1. Lied about what was included and tried charging me over £100 for a wine rack and drinks holder that was meant to be included. The supplier said they would send it free of charge. 2. Charged me for recycling my old fridge but left part of it behind sat in the front garden. 3. Refused to deliver the item through my door and stated it wouldn't fit - I had to carry the fridge myself through the very same door less than 5 minutes later. 4. Told me the price of the fridge wouldn't change before ordererinf only to go in store to be told if had gone up by several hundred. Only after speaking to a manager did they return the item to the promised price. 5. General bad customer service and waiting around the store to be served. 6. They were late even after specifying a delivery time. 7. Offered a ridiculous amount of £35 compensation and basically told that or nothing. You hear about the bad reviews and think it won't happen to you...then it does. Please avoid them. There are several other companies that I'm sure can do a much better job without even trying.”

Helpful Report

Posted 7 years ago

“Happy to take our money but do not want to admit responsibility when mess up. Made a mistake on paperwork putting wrong name on insurance details but will not reimburse anything of the nearly four years of insurance paid although not able to claim because of their mistake.”

Helpful Report

Posted 7 years ago

“Spent £2800 in Currys Store on Oled Tv and Bose Speaker talked into installation . TV arrived no remote control or instructions the know how team did not know where they were but continued to fit my TV which was on Store mode The refused to fit my sound bar which they delivered the same time drilled my wall left hell of a mess and marks on my wall. tv left not unusable or working and on constant store demo for 4 days 2 weeks later my tv is working but still waiting for installation of sound bar and proper wall installation of tv which i was sold I have had 4 know how teams out in just under 2 weeks who clearly didn't know how to tune a tv in dont have installation your better off finding someone else or doing it yourself customer service is non exsistant and a joke. I have emailed head office and chief executive he needs to know how bad his company are performing and letting down its customers”

Helpful Report

Posted 7 years ago

“Asked before ordering if they could deliver to second floor flat, told them clearly it was stairs only. Was told should be ok, but ring up once order placed to let delivery crew know before they set out. This I proceeded to do after paying £45 for installation and removal of old appliance. Delivery crew turn up, complain about there being a removal - refuse to do it. And refuse to deliver the new appliance up to the flat. The crew that delivered my old appliance (the appliance these guys were supposed to remove) had no problem with the stairs. This crew this team just really came over as couldn't be **sed, moaning they'd already done 2 flat delivers earlier in the day - really, so it isn't that you can't do them, it's just that you can't be bothered to do them when it's later in the day.”

Helpful Report

Posted 7 years ago

“I tried to buy a 49 inch TV from them I put all my details in and they said they weren't delivering to my area the TV was a 49 inch smart TV and the price was just £208.96p I rang them up and got cut off and spoke to Emma one of their chat on Currys site and she told me they out of stock how come you are still advertising such a good offer when you haven't got any in stock is it so we will go on to your site and be presured into buying a more expensive one I think it would be a decent thing for you to take the advert down as I can not afford the prices you are charging”

Helpful Report

Posted 7 years ago

“Ordered a oven and hob that cost over a thousand on the 14th August 2017 was told delivery date would be within about three weeks over five weeks later still not received either rang customer service today 18th September 2017 only to be informed there are none in stock and would be the end of September at the earliest but cannot be promised this terrified rotten service to be misinformed by sales person in the meantime having to have takeaways and microwave ready meals will never ever shop there again if no satisfaction by the end of this month I will be contacting trading standards to find out my legal rights about this issue”

Helpful Report

Posted 7 years ago

“Service terrible repair on a tablet was promised 7 working days been on the phone twice cannot trace the repair customer service was a joke this is an item that is in 12 months warranty should be replaced not waiting 3 weeks up until now they asked if I had the original box would I look at the numbers I am fortunate that I have the box but these things should be explained when buying you cannot complete with Amazon .....”

Helpful Report

Posted 7 years ago

“I was due to have a hob delevered today and had a text to say it would arrive between 7 am - 11 am. Waited until nearly 5 and rang TeamKnowHow to find out what was happening as the plumber had romoved the oven and disconnected and removed the hob and was waiting to fit the new hob. The lady I spoke to said she would ring the delivery men as I hadn't a card to say I missed them. She came back to me to say they had tried to deliver but there was no one in and they dont always have cards in the van. They went on to say that they had spoken to me and arranged to deliver to a neighbour but they'd run out of time?? I had never spoken to them. The teamknowhow lady said she would ring them back and get back to me. She did ring back to say they would deliver this evening and would call when they were half an hour away and i should expect delivery by approx 7pm. I have not had a phone call and no delivery at nearly 8 pm. Just checked online tracking and it says my order is in progress and should be delivered tomorrow. I have had to pay extra to the plumber who now has to come out again. Appalling service, will never buy anything else from here again.”

Helpful Report

Posted 7 years ago

“Bought a new laptop for over £800 with currys Bedford in September 2016 it's now September 2017 so far it's has only worked for about 2 months after purchase an has been back in for repairs four times each time we take it back in they refuse to replace send it off and we get it back still not working properly complete waste of money and time. customer service is absolutely ridiculous and we have spent a whole year without the use of a laptop will not be shopping there for any devices or electronics again”

Helpful Report

Posted 7 years ago

“Staff never approach you when needing help on a product. I had to find a manager to get a staff member to help As being an ex store manager for high street pharmacy. I would ask Currys to look at how they train their staff”

Helpful Report

Posted 7 years ago

“Attitude of crew delivering item was not good. Maybe they were having a bad day (who knows). Don't show up and say 'where' then put put the tumble dryer in the kitchen and say 'sign here', then stomp off. There was no hello or good bye. Wish I could have given a zero rating to the company but since I can't, I will NOT shop there again.”

Helpful Report

Posted 7 years ago

“"Currys do not give a years warrenty. A dishonest trader who ignores its customers and consumer law. Our Dishwasher leaked after 6 months. Engineers came 4 times but could not fix it. Repair call line said it needed to be replaced so rrpeatedly transfered us to replacement call line who repeatedly said it must be repaired. After 3 weeks and of hours on the phone being we gave up and purchased a new one from some one else. Please do not buy from Curry's.”

Helpful Report

Posted 7 years ago

“Don't use them. Disgraceful customer service. Ordered washing machine in store. They put in details of wrong model (different colour) so wrong machine delivered. Delivery guy didn't install but left the washer and put on his section of invoice that wrong colour delivered. I had paid for installation. I waited. I waited....No customer services clearly too busy to contact me so I picked up the phone. I was fobbed off with two blatant lies: (1) We don't deliver that colour.... Doh! (2) It will cost you an extra £50 for that colour! Three phone calls later and they eventually admitted human error. "You will have to go back to the store you ordered it from." "But that is 200 miles away." "Sorry. Computer says Noooo."”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,479 reviews