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Currys Reviews

2.0 Rating 3,512 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,512 reviews
Shipping & Delivery
Delivery Methods
Courier
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Lynn
Unverified Reviewer
“Waiting for currys to pick up my computor gave me a slot i waited still no courier came phoned them 3 times phoned again the following day pick up was cancelled as they was running late but can pick it up in 2 days i dont think so there was no phone call text or email which is terriable i would never use them again”
Helpful Report
Posted 8 years ago
Su
Unverified Reviewer
“I ordered a fire stick in selly oak store three days ago. Today the store called me to pick it up. When I get there in the evening, the customer service refused to give me the goods that I have paid. I showed them my ID, my previous emails but they wanted me to go back home to get the paper receipt. In the digital era, I keep all receipts in my mobile phone. This is happening in a store selling digital goods! Perhaps they should close down the store and pass the savings to the customers in future.”
Helpful Report
Posted 8 years ago
Catherine
Unverified Reviewer
“Review area doesn't always work properly - ask to go to next page and it doesn't Item I ordered out of stock - took them 6 days to tell me!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Ordered a fridge freezer from Currys - price competitive and offered recycle service. Had to plan a whole day off for free delivery though. New fridge freezer turns up and installed, though delivery people then said they had no room on the van (even though they had just dropped one off). Promised to come back next day to collect, didn't turn up. Days later FINALLY got through to a rude, unhelpful, unsympathetic customer services agent. Eventually got a response on the phone that they had no schedule to pickup item I'd paid £20 for to collect and recycle. NOR could they rearrange a collection - so basically had been lied to, cheated on my decision to purchase with them, and rude, impersonal conversation for 40 minutes to get absolutely nowhere. I don't write reviews - this is an urgent message out to other people from someone really concerned about this company.”
Helpful Report
Posted 8 years ago
Carole
Unverified Reviewer
“Paid extra for timed delivery of am when we went on to tracking our slot had been changed to when we couldn't be in. Tried to telephone 50 mins. wait on phone so went to store long queue someone said they had been two hours! Will never buy from curry again all though sales staff were very good let down by delivery and installation team.”
Helpful Report
Posted 8 years ago
Pierre P.
Unverified Reviewer
“Probably the worst costumer service across the UK. Unacceptable experience considering the brand. The costumer service did not deliver what Curry's promised. My wife ans I are still waiting for them to call us back as they promised. We are also waiting for a refund. I tried calling them but every time I call them they make me wait an unreasonable amount of time - minimum 30 minutes- and they never have answer for us. Their behaviour is rude as it feels like they do not care. I am considering never buying from them again and advise others to do the same.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Bought a fridge freezer, it was never delivered. 2 hours after my slot (9pm on a sunday night) got a phone call to say they couldn't deliver and they booked me for a redelivery. That also never turned up, so we rang them. After 20 minutes on hold it transpires they lied and never actually booked us in. Needless to say we cancelled the order on the spot”
Helpful Report
Posted 8 years ago
Lauren Grant
Unverified Reviewer
“Item not arrived four cancellations - ombudsman next”
Helpful Report
Posted 8 years ago
Lauren Grant
Unverified Reviewer
“Absolutely rechid company my washing machine was due a week ago, I keep having to take days off work to wait in and at the last minute there is a cancellation this has happened four times in seven days, they will not give a refund so i cannot buy another one - they are totally disgusting ombudsman is next step”
Helpful Report
Posted 8 years ago
Angry Overpaining Customer
Unverified Reviewer
“I have bought product twice, because of curry's website freeze when it was changing to security mode. Customer service assured me about, that I can collect one pack and after two weeks money for second one will be send back to my account. Two months passed off and I did not hear even sorry from currys. Be careful with them, mess in their data causes a lot of problems,their own staff does not know what happens with parcels. Using DPD couriers propably makes it even worse.”
Helpful Report
Posted 8 years ago
Diane
Unverified Reviewer
“I ordered a dishwasher to be delivered on Sunday. Had to telephone Currys to find out if my order had been accepted as the email did not clarify this. Received an email on Sunday 7.09 to say it would be arriving between 8.45 and 12.45. Even though I had been led to believe that orders were sent out from 7.00am on Sunday. Delivery arrived and we spent 2 hours installing dishwasher to find there was a leak on the machine. Teleponed Currys and waited 30 mins for an operator. Was told that I would have to wait until the next day as the driver had not arrived back at the depot and that someone would phone me in the afternoon of the next day. By 4.00pm I had still not received a call. I telephoned and waited for 40 mins before my call was answered. The operator said I had to telephone Kenwood for a number I refused and told him that he would have to do it so he put me on hold and cut me off. I telephoned back and this time had to wait another 30 mins for the call to be anwered. This time I got someone more helpful however when I asked him if I could speak to a Senior member of staff I was told that he would not speak to me. Then their computer system crashed and my order was apparently the cause of it so they could not give me a new date. The operator did phone me back 1 hour later to tell me he could do nothing but would chase up the order the next day and get a quick delivery date. The next day I received a text telling me that my order would be delivered Friday 1 December. Some time later the second operator phoned me to confirm this but could not give me a time only that it would be between 9 and 11. I paid for this dishwasher on 14 November so Currys have had my money in their bank and I had no customer service from them whatsover.”
Helpful Report
Posted 8 years ago
James
Unverified Reviewer
“DO CUSTOMER SERVICE EXIST”
Helpful Report
Posted 8 years ago
Mike Jillians
Unverified Reviewer
“My delivery arrangement was confirmed on the trac-it site which told me that the fridge freezer was on its way. It did not arrive. There was no phone call from a driver/ delivery person to tell me about a problem, apologise or tell me that I would receive delivery tomorrow or even later tonight. The track-it telephone number is not helpful. It stops working at eight in the evening and a call before then leaves the caller with the endlessly repeated message that an agent would answer shortly. I have no idea what to do or what currys want me to do.This is the opposite of good business practice in every respect I can think of.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“2 phone calls to currys customer services..each nearly 20 mins long! plus sent an email, (no reply!) I ordered on-line and never got a conformation email! yet payment taken quickly. Not happy at all, awful C/S!! cost a fortune calling from a mobile.”
Helpful Report
Posted 8 years ago
Louise Wakeman
Unverified Reviewer
“I paid £9.95 for a 3-5pm delivery slot on a Sunday. I had an email confirming my order and was looking forward to getting my purchase in a couple of hours time. My delivery slot came and went and I tried to contact Currys to find out what my order was but all customer services lines were now closed. I went on line and found that I could track my order online all I had to Do was click the link in my confirmation email for the courier company and I could see where it was. There is no link on the email at all so I'm left very annoyed and let down. I will now have to wait till the morning to talk to someone about it. I will not be using Currys again and will be advising all my family and friends to avoid them as well.”
Helpful Report
Posted 8 years ago
Emma
Unverified Reviewer
“After nine attempts to deliver and install a range oven I now have an oven that is slow, noisy and only heats from the back element. Not only was Currys service and advice appalling but they wasted a monumental amount of my time. Nine attempts to deliver an oven... if you want to waste nine days just waiting for an oven not to mention the time going into store to try and sort it out... go to Currys!”
Helpful Report
Posted 8 years ago
Joe
Unverified Reviewer
“I ordered a product online and was given the above delivery reference number with the delivery date of 23 November 2017. Initially the delivery window was all day (from 7am to 7pm) but on Tuesday 21 November I was given a delivery slot of between 13:55 and 17:55. Despite being in all day, the delivery did not arrive and there was no phone call. When it became apparent that the delivery was not forthcoming, I contacted the following number on 23rd November at 19:30 to see where my order was. It was 20:01 before someone was able to take my call. When I asked where my order was (for delivery reference 7447300058) I was again put on hold whilst the administrator tried to find out the status of my order. 20 mins later after no reply from the administrator, I terminated the call. About 15mins after call termination, I was called and the person apologised stating that the workmen had run out of time. I asked why I was not informed that they could not deliver on 23 November, despite the wide delivery time window, and was told that this would be dealt with internally. I am still waiting for my order and have lost complete confidence in Curry's as a company. On all accounts the service has been dire and has been the worst I have ever experienced. It is shocking and well below the service levels that customers expect. I have still no clue why the delivery was not delivered on the scheduled day and why in the event of a no-show, I was not contacted! At the time of writing this review, I do not know when my delivery will be scheduled”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Hasn't arrived, poor contact, more promises , any trust completely lost, wasted so much time”
Helpful Report
Posted 8 years ago
Neil Gillies
Unverified Reviewer
“WHAT WENT RIGHT !! Bought a LG 55 inch tv paid along with a fridge freezer . Told I was to have the items delivered on Monday the 20th of November (they forgot to say which year ) waited on Sunday for a phone call for delivery slot as promised ! That phone call never came ?? 23 . Contacted them myself to be told the tv was out of stock despite countless ones stacked at three of their stores within my area , eventually had to go back again to the store and managed to retrieve a tv . Order was never prossesed despite being paid (total incompetence ) . Then was told my fridge freezer was not going to be delivered until January . It beggars belief the way staff at that store treat customers and the attitude is (you have spent money so therefore you can jog on and wait for your goods not to mention commission ??? Basic ABC procedures that primary class 1 would demonstrate better !! The after sales attitude along with buckets of cheek was a disgrace ,WHY ? Surely someone at senior level can deal with customer care appropriately and effeciantly ? 6 days later I have had no refund and no one in that store can help so where is my money ? Certainly not in my bank . Countless phone calls and no nearer a solution ! Disgraceful way to treat your customers curry’s ? Who at what level can put it right ?”
Helpful Report
Posted 8 years ago
Stacey Abrahams
Unverified Reviewer
“I made a purchase from instore on Friday spending a significant £2500.00 and an EXTRA £20 for delivery! My delivery was supposed to be here yesterday (Sunday) between 11.30am and 3.30pm however, it never arrived despite me paying for this delivery day. We waited in all day which was an inconvenience after 3.30pm as we missed a very important prior engagement. I contacted the knowhow team at approx 4.40pm and after being on hold for over half an hour I finally got through to a team member who assured me my delivery was on its way, she also informed me that the local depot manager (Phil) would contact me shortly by phone to explain why my delivery was delayed. However, that phone call, much like our delivery, never came! I contacted the knowhow team once again this morning (Monday) and, again, after being on hold for over 40mins, they were unable to offer me any explanation whatsoever and simply said the best they could do was book a ‘re-delivery’ for Tuesday, no time slot given, just any time on Tuesday. This means my paid for ‘EXPRESS’ delivery will be 2 days late and I will have to take time off from work to accommodate this! I will also have to rearrange for the installation to be done by the third party and pay him AGAIN! In the meantime, we have no tv to watch as I had our old tv removed from the wall and all wires disconnected in preparation for our new arrival and as I am 5 months pregnant with existing complications already, (thanks curry’s for the added stress by the way) I am unable to lift the tv to reconnect it all. The customer service was absolutely appalling, not even a courtesy call to let me know my delivery would not be arriving let alone delayed! I wouldn’t mind but I was happy to collect from the store initially but they insisted I have delivery and then charged me for it, only for it to never arrive! I will not be using curry’s ever again and would advise others to stay well clear! I will be cancelling my order now and buying elsewhere as there are plenty of other retailers with the same products and the same prices who don’t treat their customers disgracefully. AO.com are particularity good for anyone looking for an alternative.”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,512 reviews
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