Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pissed off with the service, I bought a Samsung 60’ Inch TV from Curry’s, there was an accidental damage to the TV and I sent it for the repair and they lost my TV I contacted them 9 times on different occasion just to get an update on my TV and after 14 days they told me your TV is lost and will send you the voucher, it took me 5 – 6 days just to get that voucher. I bought my TV for 1000 euro on Stephen’s Day sale. Now when I walked into the store with my voucher they don’t do any Samsung 60’ TV anymore. Now they are trying to get me to settle on cheaper brand like LG or go down to 55’. I am really frustrated about this as it is not my fault you guys lost the TV not me and I would expect to get next best option out of it which would be Samsung 65’ but for that they are asking me to pay 500 euro extra. But I am not trying to update my TV or anything I just want my TV back but it’s been 20 days without TV and no update where is my case. I have numerous things from Curry’s PC world with cover plan and they are expensive I paid 200 euro extra on that just for safety of my TV. It’s like tomorrow if something goes wrong with my Apple IMac and I send it to them for repair and they lose it and apple have stopped making that spec model there is bit higher spec available but currys pc world will want me to go buy windows because it’s cheaper option for them. I AM JUST SO FRUSTED WITH THEIR SERVICE I WOULD LITERALLY STOP PUCHASING ANYTHING FROM CURRYS THE WAY ARE DEALING WITH MY CASE.”

Helpful Report

Posted 7 years ago

“Text saying delivery between 1430 and 1830. Telephoned them at 1845 to see where it was. Took till 1905 to get to speak to someone. Told one of the delivery men had injured themselves ealier so they are 2 hours behind. Asked if would definitely be delivered tonight. Now 2130. Was promised delivery driver would call with ETA. Still waiting. To cap it all they new about delay at 1400. Said to man on phone. Would of been nice if someone had informed me of delay. Know how.... know idea.... how are they still in business....”

Helpful Report

Posted 7 years ago

“Ordered 4 white goods, promised 2-4 weeks delivery, only ever got 2 out of four items. Spent at least 5 hours on the phone, rubbish service, false promises (lies).......totally depressed”

Helpful Report

Posted 7 years ago

“My husband and I went to Currys for a dryer and was looking for one without a sensor. The gentleman at the install branch told us they didn't sell such a thing, only dryers with sensors. So we left thinking we would not be able to have a dryer for our garage. My husband went back a few weeks later with a problem with him mum's washer (which still has not been sorted and this was delivered 3 weeks ago)and while he was there was told that they did in fact sell dryers without sensors. We ordered and was given a Sunday delivery and a time slot. The delivery never showed up, there was no phone call or email to inform us of this. We had waited in all afternoon and through till half past eight. I definitely would not recommend Currys. Totally rubbish.”

Helpful Report

Posted 7 years ago

“Given recent experiences of Currys customer services, this is probably yet another waste of time and energy, but here goes :- Ordered integrated dishwasher beginning of October and given delivery date of Thursday 26th of that month. The evening of 25th October given delivery time of between 7.00am and 11.00am next morning. At 7.10 am received phone call from delivery crew to say they would be with us in 10 minutes, which was true to their word. When they arrived they were very polite and professional and introduced themselves (with handshakes) as Kyle and Neil. After Kyle had disconnected old dishwasher and removed it from our kitchen, Neil brought the new appliance out from the van when he discovered it was NOT an integrated appliance, and that the depot in England had sent the wrong machine. On hearing this, Kyle was very apologetic and contacted his base with the bad news. He was told that the proper appliance would be re-delivered and installed on Saturday 28th October, and we again agreed that an early time of between 7.00am and 11.00am would suit us. All in all not TOO bad so far - such mistakes can easily be made. On the morning of 28th October I arose (as usual) at 6.30am to feed our 3 cats and let them out in the garden before having my own breakfast. At 7.30 am I heard my wife answering her phone upstairs in the bedroom. I assumed this was again the delivery crew so went to the side window I our hallway where I could see down to the end of our street. Almost immediately, an unmarked white back-loader van reversed into the street, stopped very briefly about 50 yards from our driveway and drove off. As the vehicle did not have any of the Currys' logos or markings on it (unlike the first delivery truck on the Thursday), I thought it was not our delivery. However, when my wife came downstairs a few minutes later, she said the phone call she received was from Currys' depot saying that the delivery crew had attended our address and had not received an answer when they knocked on our door. When I told my wife about the white van she was totally dumbstruck and very very angry [ indeed, looking back on it now, it appears the call to my wife had actually come BEFORE the van had even entered the street]. My wife tried to call the depot back, but received an automated reply which, when she entered the delivery code, said the delivery had not been made. Totally unbelievable and unacceptable rubbish ! At 8.00am I personally called customer services and an apologetic Currys staff member looked into the situation and eventually told me that he had sorted things out and that our dishwasher would be definitely delivered and installed at 3.00pm that same day. At 3.15pm, when we had heard nothing more about our delivery, my wife spent 15 minutes getting through to customer services and, after another lengthy call, was assured the crew of the van would phone us just before they arrived. When nothing happened by 5.00pm my wife again tried to call customer services, but was then again met with an automated service which again told her that the 2nd delivery had also failed. Again totally unbelievable and unacceptable as both of us had been at home all afternoon awaiting a phone call or the arrival of a van in our street. This Sunday, 29th Inst., my wife again contacted Currys customer services and was very angry to be told that the second (failed) delivery had been made at 3.45pm on the 28th and again no one was at home. It is beginning to appear that someone along the lines of communication is not being entirely honest, and that perhaps Currys are using the services of sub-contractors who probably still get paid if a delivery/installation is unsuccessful. We have now been informed that our appliance has been sent back to the depot in England and that it will not now be with us until Friday 3rd November. This has now become totally intolerable and if Currys do not come up with a satisfactory resolution to the problem then we will be looking into where we stand legally given the unacceptable circumstances surrounding our purchase from your organisation. As I said at the outset I am probably wasting my time filling in this complaint, so I am not expecting a reasonable outcome, given recent communications with your staff. However, I have awarded you 1 star for the services provided to us by Neil and Kyle. Pity all of your staff are not so respectful and professional.”

Helpful Report

Posted 7 years ago

“We ordered a fridge freezer & also paid for collection & disposal of our old one. They gave us a delivery date & time. So waited in all day, emptied our fridge freezer the evening before delivery & got it all ready for collection & moved into the garage. Delivery time came & went no fridge freezer or telephone call about the delay. On checking the delivery tracker out of curiosity, there's a message please contact us there's a query about your order. So I ring them at a charge of 5p a minute, 8 minutes later someone answers. This person checks my delivery ref, no query on there so I'm now on hold again whilst he rings the depot. Turns out they've damaged the fridge freezer at the depot, so there'll not be a delivery as the have to order another one. Which can't be delivered for another week because we only deliver in your area on certain days. So I'm now without a fridge freezer for a week, loads of food now having to be wasted. I've got to take a day off work for the next delivery & they couldn't even be bothered to ring & let us know what had happened even though they had been given two telephone numbers. I'll never be buying from Currys again & I'll be informing friends & family to avoid them. Bunch of cowboys, disgraceful customer service.”

Helpful Report

Posted 7 years ago

“Pants, bought a washing machine that didn't work and now waiting for a new one that has had 3 different delivery dates in less than 24 hours. When problem resolved there will be no more bought from currys. I suggest nobody else does. Know nothing team more like.”

Helpful Report

Posted 7 years ago

“Wouldn’t know where to begin it has been a nightmare”

Helpful Report

Posted 7 years ago

“Took a day off work to have a fridge delivered and fitted and surprise surprise after 4 phone calls and none the wiser no idea where it is ! Will never use this company again !!!!”

Helpful Report

Posted 7 years ago

“Ordered two items on the 11th October, paid for a Sunday delivery which was the first available date. I got a phone call on the delivery date at 07.15 to advise that they couldn't deliver until Tuesday 17th. I then got an e.mail to advise that delivery would be made today between 07.00 and 11.00. I have just called once again and advised that it doesn't look as though it will be here today. They have had payment for 14 days now and still no goods. Certainly wouldn't touch with a barge poll in future.”

Helpful Report

Posted 7 years ago

“Staff can't be bothered more interested in talking to one another , these large superstores don't work ,had a couple hundred pound to spend on a tablet ,straight to Argos”

Helpful Report

Posted 7 years ago

“Spent over £300 in Curry's they then ask for £20 to click and collect in store. This is to ensure that the goods are not delivered before the store opens and then returned to the warehouse. No it's not Curry's it's just a ploy to screw your customers for an extra £20. If every other store can do free click and collect for a £300 order then so can you.”

Helpful Report

Posted 7 years ago

“Again made an order with currys to be sent email order recieved to then receive another to say order being processed, to now today to be told its cancelled, this is not the first time currys have done this with an item i have buy will not be using them again”

Helpful Report

Posted 7 years ago

“Appalling customer services. Waiting on my third washing machine to be delivered because the other 2 haven't worked on arrival. Told my third washer would be delivered today. Waited in and it hasn't arrived apparently they haven't put the deliver through so won't be receiving a washer today either. I haven't ever dealt with such an incompetent company and won't shop with this company ever again. I will be telling all my friends and family about the appalling customer services”

Helpful Report

Posted 7 years ago

“I bought a smart TV and took out the extended guarentee. Having had my smart TV go in for the same repair three times without the problem being resolved I was told on phoning Knowhow that as it was 14 days since the last instance of it being taken in and not resolved I could request a replacement. I took the TV into store and waited for them to contact me about my replacement. Three times now I have had to phone and once I got the store to phone about progress on the repair/replacement and each time I was fobbed off with it being looked at, being on the bench etc. Now under the agreement I have not had a working set for twenty one days and it shows at this present time every indication that it will be another twenty one days. This is without taking into consideration that the set has been faulty with the intermittent wifi dongle removed now for months.I posted this story on Trust Pilot and had a response that they would look into it, but clearly they are not doing so. I do believe that this is the worst service I have ever had from a company, but it seems that there is little I can do about it. Avoid them if you have any alternative and don't believe a word they tell you”

Helpful Report

Posted 7 years ago

“Staff member had no knowledge, gave false info, not interested On a product brought in currys lest then a year ago ended up getting it mended at a different company at my cost”

Helpful Report

Posted 7 years ago

“Unhappy , terrible organisation and customer service, will not use again.”

Helpful Report

Posted 7 years ago

“Unhappy , terrible organisation and customer service, will not use again.”

Helpful Report

Posted 7 years ago

“The staff are in the main clueless and to be avoided at all costs. When you choose an item the chances are it’s not in stock”

Helpful Report

Posted 7 years ago

“Personally would give it no stars!! • 1st delivery arrived on schedule but damaged • re-arraged a delivery for a new washing machine which failed to turn up and having the delivery driver put the phone down on me!! •phoned up complained and was promised it would be delivered two days later! .. no show again, completely lied said they had the postcode down wrong- but was delivered ok the first time round! • have everything crossed it turns up tomorrow- not holding out much hope! The service I have experienced is shocking!!! Will never buy from currys again.. would rather spend double the amount else where!”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,479 reviews