Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zanussi Tumble Dryer went wrong on 22nd may came and repaired belt, it never worked properly after that, hot in the middle of clothes and not drying the outer then whistling then noise then not spinning, came out again and I was told the wrong belt had been fitted, so reordered a correct belt came today and sent the same size so engineer proceeded to fit a jockey wheel for an hour and then reordered the correct one, when I phoned and reminded them I have a policy that replaces if it is not fixed in 2 weeks I was told that went from today, a total swizz always buy from domestic and general aftercare they send the proper manufacturer, I would never buy an aftercare from knowhow again, the engineers are at the point of between could not care less and rudeness, avoid these people and aftercare sales it is a complete scam.”

Helpful Report

Posted 8 years ago

“Ordered a graphite grey washing machine and the KNOW HOW TEAM TURNED UP with a white one. No apologies or goodwill gesture offered. Too bad we filmed them bringing the wrong machine so will make all other customers aware of this. Currys Pcworld should be ashamed to treat customers like this. Dated 20th June 2017”

Helpful Report

Posted 8 years ago

“Very slow website Reserve something which is not available in 3 closest stores 7 mile away item was in stock Reserved there took 45 minutes to drive there but no item was in stock Very rude staff not willing to listen keep insisting that they are right and customer made a mistake First experience is gone wrong”

Helpful Report

Posted 8 years ago

“complete fraudsters months on and we are still paying interest for an item we returned went into store to collect a new laptop and was charged 45 pound for a used one which they claimed was pre set up with new apps and cool stuff, i returned it once i opened it and realized the mouse didnt work well and got stuck, it has been reunred to store 8 weeks ago, i have been sent into store twice to refund the money to my creation account yet store tell us otherwise every time we go in there, complete fraudsters”

Helpful Report

Posted 8 years ago

“The van has broken down apparently,it also broke down the last time you were supposed to deliver a different appliance last time,this a clearly a call centre excuse which will be used for a number of other reasons I'm guessing other excuses may have also been told is that the delivery crew have been involved in an RTA or the driver has been taken ill and had to return home etc etc,sound familiar???”

Helpful Report

Posted 8 years ago

“Sold my tv even though I had it reserved as click and collect. They even then tried to charge me a delivery fee. Rubbish customer service. Initially they told me that they didn't answer complaints and the compensation they offered me didn't even cover the parking and all the phone calls I had made chasing them up.”

Helpful Report

Posted 8 years ago

“Trred to organise a repair for fridge freezer asked me the problem i said its not working their response sounds to technical for us and didnt want to know THEY ARE A JOKE KEEP WELL CLEAR”

Helpful Report

Posted 8 years ago

“Delivered fridge freezer. Damaged kitchen lino. I tried to complain to head office only to be told that they claimed floor was already damaged before they brought it in”

Helpful Report

Posted 8 years ago

“Purchased a fridge freezer and it is defective. They work with KnowHow, a horrible company, who hung up on us and wouldn't discuss the matter. Their engineer came out and tried to say it was fine to have a fridge's temperature go above 5 Celsius, even though their own website (and Curry's) clearly states the temp should be below 5 Celsius. This engineer said it's fine up to 8 Celsius and refused to list our appliance as having a problem. Meanwhile, we've had to toss out half of our food, due to possibility of bacteria growth! We are within our rights of a 30 day refund but are getting nowhere. Will take legal action.”

Helpful Report

Posted 8 years ago

“Spoke to a Curry's representative on Friday afternoon to obtain the 'price match' that they boast about on their web site for a Bosch microwave that I wished to purchase. He said a member of their sales team would 'phone me soon to trigger this and take my order. A full 24 hours later I've still not heard from anybody and have just ordered from another company. A very, very poor show from Curry's and I'll never use them again.”

Helpful Report

Posted 8 years ago

“Ordered click and collect and they sold the item before I arrived, clearly someone wanted their sales bonus. But was that all. No, firstly they took my money and then told me they didn't have it. 45 mins later they arranged a delivery and then had the audacity to charge me the delivery fee. They failed on at least five occasions and customer service number is useless. They just pass you around.”

Helpful Report

Posted 8 years ago

“I visited the Solihull branch on 20/5 and the staff member I saw was unhelpful, lacking in knowledge about the product (American Fridge Freezer) and was actually rather rude asking me if I worked on a farm because I was wearing wellies?!?!?”

Helpful Report

Posted 8 years ago

“Three weeks after buying a kenwood fridge freezer i am still chasing missing parts i have been asked to order parts and its been a nightmare 9 phone calls 4 store visits and a day off work waiting for an engineer with more missing parts nobody at Know How owns the problem they just dont care when they have your cash .”

Helpful Report

Posted 8 years ago

“We went into the store to buy a built in oven. They forgot to give us a receipt, therefore, we had to go back in store to collect it. Once collected, we scheduled the oven delivery and installation date. On the day, they came to install it, but had NO OVEN DELIVERED!!! The installation guys told us that the store somehow had managed to cancel the order and forgot to re-log it! What a mess! We have never experienced such a bag service and co-ordination.”

Helpful Report

Posted 8 years ago

“Didn't realise cooker we bought had to be hardwired, so booked installation with yourselves. Turned up & said they couldn't do it as wrong socket. If you offer installation, you should honour it, will never use again or recommend.”

Helpful Report

Posted 8 years ago

“Beyond useless in relation to online order of dishwasher. Delivery booked for 7-11 am with £29.99 surcharge for the privilege. As my wife had to be left the house at 11:30 am I called the customer service number at 10:30 am to alert them to this fact. I was assured that the driver would be there by 11:10 am. Surprise surprise no sign by 11:40 am (actual time my wife had to leave to catch a train). Assured could deliver between 5:00 and 6:15 pm so I left work early to be there. 6:30 pm came and no sign so called then and again at 7:30pm. Ultimately told that would be two days later for delivery although they would refund the delivery cost. I asked them to put a note in their system to call me back to ensure delivery was in fact effected and that I was a satisfied customer but they refused. Will not use again - muppets.”

Helpful Report

Posted 8 years ago

“Went to curry cambridge to order a specific bosch dishwasher with freecdelivery and installationwas soon told it was all an all day wait for delivery but this was no good as I had to be out by 3pm it could be done if I paid £39.99. The female really didn't want to know , never asked if another day would do which it defiantly would have been. Not the first time I have found their staff useless. Now going to try AO AND APPLIANCE WAREHOUSE”

Helpful Report

Posted 8 years ago

“Cowboy outfit, with a Cowboy attitude. Tears of frustration turned to tears of laughter, so far I've had a fridge freezer and a washing machine delivered, both turned away as wrong. I am waiting for a dishwasher (replacement) all delivered to my old address as because of data protection they are unable to deliver to my new address. Good job I am friends with the new people I will never again deal with this shambolic company.”

Helpful Report

Posted 8 years ago

“I had a phone call from Knowhow to tell me my gas cooker and fridge freezer was in the van just as they were about to arrive at my house, but they could not connect the the gas cooker because they were not fitters? I had paid £85.00 for this service to be done. I had already had all the old cooker and everything taken out, ready for the new freestanding cooker. The deliver me then undid the boxing to the fridge freezer to find the door dented in. I just could not believe what was happening. I said to send that one back to be replaced, little did I know that the deliver men did not reorder the fridge freezer I only found this out when I went in store to sort out all the problems. I now have to wait for a fitter to connect the oven and new fridge freezer. I went back in store at Currys to try and sort this out because they could not help me when I phoned the help line at customer service, the staff told me to go over to the Knowhow desk. It seems that no one is really taking responsibility for what has happened and I am so cross to be with out a oven and fridge freezer for a week. I am let down with the whole experience. So until next week I have no oven not fridge freezer. Would I go back and buy for Currys again? NO”

Helpful Report

Posted 8 years ago

“The member of staff I asked for assistance was cheeky, and directed me to an unsuitable hub.”

Helpful Report

Posted 8 years ago

Currys is rated 2.0 based on 3,479 reviews