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Currys Reviews

2.0 Rating 3,512 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,512 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Janet Allen
Unverified Reviewer
“Purchased a fridge freezer and it is defective. They work with KnowHow, a horrible company, who hung up on us and wouldn't discuss the matter. Their engineer came out and tried to say it was fine to have a fridge's temperature go above 5 Celsius, even though their own website (and Curry's) clearly states the temp should be below 5 Celsius. This engineer said it's fine up to 8 Celsius and refused to list our appliance as having a problem. Meanwhile, we've had to toss out half of our food, due to possibility of bacteria growth! We are within our rights of a 30 day refund but are getting nowhere. Will take legal action.”
Helpful Report
Posted 8 years ago
Bobcat
Unverified Reviewer
“Spoke to a Curry's representative on Friday afternoon to obtain the 'price match' that they boast about on their web site for a Bosch microwave that I wished to purchase. He said a member of their sales team would 'phone me soon to trigger this and take my order. A full 24 hours later I've still not heard from anybody and have just ordered from another company. A very, very poor show from Curry's and I'll never use them again.”
Helpful Report
Posted 8 years ago
Alan
Unverified Reviewer
“Ordered click and collect and they sold the item before I arrived, clearly someone wanted their sales bonus. But was that all. No, firstly they took my money and then told me they didn't have it. 45 mins later they arranged a delivery and then had the audacity to charge me the delivery fee. They failed on at least five occasions and customer service number is useless. They just pass you around.”
Helpful Report
Posted 8 years ago
Sam
Unverified Reviewer
“I visited the Solihull branch on 20/5 and the staff member I saw was unhelpful, lacking in knowledge about the product (American Fridge Freezer) and was actually rather rude asking me if I worked on a farm because I was wearing wellies?!?!?”
Helpful Report
Posted 8 years ago
A CUSTOMER
Unverified Reviewer
“Three weeks after buying a kenwood fridge freezer i am still chasing missing parts i have been asked to order parts and its been a nightmare 9 phone calls 4 store visits and a day off work waiting for an engineer with more missing parts nobody at Know How owns the problem they just dont care when they have your cash .”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“We went into the store to buy a built in oven. They forgot to give us a receipt, therefore, we had to go back in store to collect it. Once collected, we scheduled the oven delivery and installation date. On the day, they came to install it, but had NO OVEN DELIVERED!!! The installation guys told us that the store somehow had managed to cancel the order and forgot to re-log it! What a mess! We have never experienced such a bag service and co-ordination.”
Helpful Report
Posted 8 years ago
Russ Watson
Unverified Reviewer
“Didn't realise cooker we bought had to be hardwired, so booked installation with yourselves. Turned up & said they couldn't do it as wrong socket. If you offer installation, you should honour it, will never use again or recommend.”
Helpful Report
Posted 8 years ago
Unsatisfied Consumer
Unverified Reviewer
“Beyond useless in relation to online order of dishwasher. Delivery booked for 7-11 am with £29.99 surcharge for the privilege. As my wife had to be left the house at 11:30 am I called the customer service number at 10:30 am to alert them to this fact. I was assured that the driver would be there by 11:10 am. Surprise surprise no sign by 11:40 am (actual time my wife had to leave to catch a train). Assured could deliver between 5:00 and 6:15 pm so I left work early to be there. 6:30 pm came and no sign so called then and again at 7:30pm. Ultimately told that would be two days later for delivery although they would refund the delivery cost. I asked them to put a note in their system to call me back to ensure delivery was in fact effected and that I was a satisfied customer but they refused. Will not use again - muppets.”
Helpful Report
Posted 8 years ago
Stephen
Unverified Reviewer
“Went to curry cambridge to order a specific bosch dishwasher with freecdelivery and installationwas soon told it was all an all day wait for delivery but this was no good as I had to be out by 3pm it could be done if I paid £39.99. The female really didn't want to know , never asked if another day would do which it defiantly would have been. Not the first time I have found their staff useless. Now going to try AO AND APPLIANCE WAREHOUSE”
Helpful Report
Posted 8 years ago
Nonnie
Unverified Reviewer
“Cowboy outfit, with a Cowboy attitude. Tears of frustration turned to tears of laughter, so far I've had a fridge freezer and a washing machine delivered, both turned away as wrong. I am waiting for a dishwasher (replacement) all delivered to my old address as because of data protection they are unable to deliver to my new address. Good job I am friends with the new people I will never again deal with this shambolic company.”
Helpful Report
Posted 8 years ago
Tracey
Unverified Reviewer
“I had a phone call from Knowhow to tell me my gas cooker and fridge freezer was in the van just as they were about to arrive at my house, but they could not connect the the gas cooker because they were not fitters? I had paid £85.00 for this service to be done. I had already had all the old cooker and everything taken out, ready for the new freestanding cooker. The deliver me then undid the boxing to the fridge freezer to find the door dented in. I just could not believe what was happening. I said to send that one back to be replaced, little did I know that the deliver men did not reorder the fridge freezer I only found this out when I went in store to sort out all the problems. I now have to wait for a fitter to connect the oven and new fridge freezer. I went back in store at Currys to try and sort this out because they could not help me when I phoned the help line at customer service, the staff told me to go over to the Knowhow desk. It seems that no one is really taking responsibility for what has happened and I am so cross to be with out a oven and fridge freezer for a week. I am let down with the whole experience. So until next week I have no oven not fridge freezer. Would I go back and buy for Currys again? NO”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“The member of staff I asked for assistance was cheeky, and directed me to an unsuitable hub.”
Helpful Report
Posted 8 years ago
Giani
Unverified Reviewer
“We bought a very expensive washer dryer that they said would deliver it in 10 to 21 days and it's been more than 40 days already. We contact them and they say they have no idea when it is coming back in stock. The worse part is that they still say on the website that if you buy it, it will take 10 to 21 days, what is a big lie! They say we can get any other, but all the others are cheaper than the one we bought, so it's not a deal for us!!”
Helpful Report
Posted 8 years ago
Tim
Unverified Reviewer
“I've never received such bad service in all my life. I ordered a microwave oven from them the week before last and paid £19.99 for an express delivery. It was delivered on Monday with a smashed door. These things happen and it was a chance for Curry's to act swiftly and surprise and delight me with their customer service......not a bit of it. I called them on Wednesday to report the smashed product. The lady took my details and told me some one would call me back. Nothing. Nada. So I called them back on Saturday and explained that I had paid for express delivery because, with a young family, I really need a micowave. Only then did they offer a refund of the express delivery and promised they would have a replacement delivered by the end of the weekend. If only! So on Wednesday (a full week after my first call) I called them back to enquire as to the status of my order. I spoke to Steve who was awful - he kept c;losing me down and being really defensive. He refused to pass me onto a manger to talk to and even refused to give me his full name so I express my displeasure at his poor level training/ call handling. He did promise to get a manager to call me back today before 10.30....it's 10.30 as I write and my phone has stayed stubbornly silent. I'm holding my breath to see if I'll get a replacement at the allotted time tomorrow. If you're reading this Curry's here is my customer ref no CUR1742962256. Go and listen to the call from tester day and offer Steve some retraining - he sorely needs it. For a high street brand this a Keystone Cops level of customer service. Basic, basic stuff. Call back when you say you will and treat customers with respect. Poor.”
Helpful Report
Posted 8 years ago
WAHAB
Unverified Reviewer
“I would have given this store less than one star if I could! I really rarely write a review but this time I feel I have to. I bought a laptop lenovo yoga i5 from that store and I only opened its box and I did not even switch it on because I found the i7 version which i was looking for in the first place ( it was not available on currys website when I purchased the i5 version). I took it to the store to return it but they refused that saying because it was unboxed!!! Nobody told me anything about that when I bought it in store!!! Finally they accepted the return after charging me 10% of the laptops cost!!!.Totally disappointed as I have been a loyal customer for currys for years and this is the first time ever I returned something. And what makes the matter more upsetting is that when you buy an item online you can return it even if you unbox it!!!!!! I did not know any of that before. I have lost my faith in Currys and never buy anything from them again. My lovely Amazon , you can buy anything and use it for a month ( or even more sometime ) and can get a full refund if you return it.”
Helpful Report
Posted 8 years ago
Roberto Blanda
Unverified Reviewer
“DO NOT GO. DO NOT BUY THERE. the worst customer service ever experienced. If you are so unwise to buy there DO NOT purchase the know how care plan product insurance for repairs. That is the most legalised theft I have ever seen. I am 46 and lived in many countries and worked as a manager and believe me they are the worst. They kept my TV on repair for 3 weeks. I received wrong updates, they told me they had lost my TV, then they apologised and they found it. Then they said they would deliver it and sent me a text to confirm. Nobody showed up making me lose half a day from work. Then they decided to replace my original product with another TV. I accept, 4 days later the delivery is booked. They say they would call me 30' before delivery time. They call 5' before. I rush home from work ( only 20' away) and they are gone, saying they come back 45' later. I wait home and they do not show up. Another afternoon wasted. They said they would arrange a temporary TV 3 times and they would call me. Nobody ever called. THIS IS SO RIDICULOUS THAT IT IS HARD TO EXPLAIN . Reality is They simply do not give a f... about customers. I still have not got my TV back.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I would have preferred the option of no stars! Your customer service is shocking. You left me waiting all day for a delivery that did not arrive. I paid extra to receive my delivery on Thursday and waited in all day for nothing! I emailed, no response then I rang this morning to be told by the man who answered (who's name I took down) that he's been trying to sort other deliveries as this has been a big problem with the system and basically for me to call back on Sunday to see 'if' you were able to process. Refund or where my orders at! My order was a birthday present for today, I explained this and also that I would need a refund in order to buy another one. I'm now left without my delivery, without the money to buy another one and have the hassle of trying to contact someone on Sunday to see if you 'are able' to sort it! Oh and no response to my second email either... I won't be buying from you again”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I bought a TV worth £1491 from 2014. It's broken after 3 years which is under warranty. Curry took my TV away and said May take 5 days to repair. After 7 days they text me my TV will be return on Monday but that didn't happen so I just waste a day waiting. I rang the customer service and he said TV is waiting part to repair so don't know when will return my TV. I got a text next day said my TV can't repair so give me a code to get another TV and need to go to shop to see what can you get. Utterly don't know what can I get. Everything done by a short text messages and Genuinely don't care your feeling and not very clear. I went to the shop and they can't get the code working then tell me the code is not active and not sure when will be active. So waste a journey and still don't know what's next. What a great experience!! Get tricked twice and spend so much money for a TV can only last 3 years. I won't go to curry again as they are genuinely don't care and not honest.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I have visited currys store in Bradford, firstly a sat am to buy a series two iwatch ..... no stock.. assured me I could order one ? I wanted to buy one that day , the assistant advised to go to Argos , which I did and purchased an iwatch. I went yo currys yesterday yo buy some waterproof headphones no stock again , bought them again in Argos . If curry s don't want to do businesswhy have shops cause there is nothing in them and you have lost s customer”
Helpful Report
Posted 8 years ago
Rachel
Unverified Reviewer
“No money return for a returned item I asked at the Heathrow airport store for an extra battery for my galaxy i held in my hand. They sales person gave me one and said its the best. On my flight i noticed its only for IPhones. No problem, right? There is a customer service. Tones of emails, calls from out of the UK. We then agreed that my friends who came 2 month later will return the item and will arrange an reimbursement. 59GBP never came. In a huge number of emails they first said that they paid, and i shall prove that i didnt receive the money(what the f...?)Then they invited me to come back tot he UK to their store. Then i told them that in 2 weeks i will be in UK and asked where to come to solve it. Suprising: No answer. Only when i wasnt anymore in the UK(they had my dates) they told me to come to any store and start all over again and thats their only solution and nothing else. So they took the item and never returned my monery or gave any other item in return. I will take a lawyer”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,512 reviews
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