Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievable!! Spent 3 hours in currys, got a parking ticket. All parking signs branded with currys brand. Currys response - after getting a 'care call' because I wrote to the CEO asking for comments - privately run car park, nothing to do with us and we don't care if it was because you are our customer. We are not even going to try and ask for a future agreement with the car park not to charge our proven customers. So people, they don't just not care about me as a customer - they don't care about you either.”

Helpful Report

Posted 8 years ago

“Checked online for a monitor, and picked one Check availability in Edinburgh but none phoned currys uk and was told there was an ex display in a store 33 miles away and was available Pcworld corstorphine,,,, I drove to the branch,and was told that they had none Asked manager if he could find any but just got a Blank look They were useless to put it mildly Phoned customer service and was told that they had none in stock but still advertised on web”

Helpful Report

Posted 8 years ago

“Dreadful customer service instantly on defence really they should tell their staff not to sound so much like they are reading a script! Did not want to know about damage to cooker and kept saying we should have checked cooker on delivery within time frame which we did as much as we could. I appreciate they had not received an uplift number from manufacturer but nevertheless they have a negative attitude. Only when kitchen fitter took of the two polystyrene strips at the side was damage seen. Phoned manufacturer customer service on the day damage seen who the next day sent an engineer to check damage we received a report the following day confirming damage in transit and recommending in print for a replacement cooker . Phoning Currys with said report from engineer the next day but Currys not budging saying we should have reported damage within the time frame. Curry's still did not want to know lets be careful here Currys not saying we had damaged but intimating we could have damaged the cooker ourselves moving it totally disregarding the cooker manufacturers report. Are you kidding me it weighed a ton. Phoning the manufacturer on the same day working between mobile and land line again and relaid to them what Currys had said and she immediately phoned the engineer in question and got back to us within ten minutes authorising a new cooker. Currys customer service did not seem to grasp we had been liaising with the manuacturer as we were speaking with them. we have spent a lot of money with Currys over the years two big electrical items last year. Thanks a lot Curry's for your caring service. Oh by the way did I not mention the excellent customer service we received and the end result silly me it was BOSCH.”

Helpful Report

Posted 8 years ago

“Made the mistake of buying a £2000.00 Samsung fridge/freezer at the beginning of March then returning it 18hrs later after disgusting customer services from Know How/ Currys. Still today they won't cancel my finance agreement with Creation after 40-50 calls to Know How/ Currys, get told by every call handler something different and the people in the store are so rude. DO NOT BUY FROM THEM, go to AO much better service and even installed our new fridge for free becausse we had had such an awful experience with Currys!!! Hopefully get this sorted before October when they are expecting me to start making payments on the fridge I don't even have!! Look at other reviews on line for Currys, they are dreadful!!”

Helpful Report

Posted 8 years ago

“Spent £1800 in store had a on going problem with a sony Bluetooth home cinema system which is reoccurring. Rang tech people reset system but keeps reoccurring Rang customer services told to take system to local store which is a big ask , a lot of stuff. Work shifts in emergency services took it in to be told guarantee had run out at midnight. Great service not. Glad I don't say that at a fire. Will never buy from again & will encourage everyone who will listen not to either. Terrible customer service. Take the money and run”

Helpful Report

Posted 8 years ago

“These guys are charlatans. Do Not Buy From Here. I would give no stars if I could. I've tried to exchange/repair the hob they sent to us (battered in its box), only for them to say it's too late; they can do nothing for us. Well, I don't accept that, as it is within 6 months and it is our right for Currys to replace or repair in the first instance anything 'not fit for purpose' and they refused. It is now our right to claim a full refund, thanks to the Consumer Rights Act 2015. The letter to the ombudsman is ready to go and we're seeking support from CAB and the bank. Either way, we spent thousands with Currys and I could have sent our rave reviews to thousands of people over social media. Not any more. Take your money elsewhere, to a company who respects your custom and values your feedback. These guys are charlatans.”

Helpful Report

Posted 8 years ago

“Outrageous! Popped in whilst out shopping as I needed a new microwave. I looked at 2 Kenwood models. One bigger than the other. As I had not gone out to buy a microwave I was unsure if the big one would fit. Agreed with the sales assistant to buy the big one and swap it for the smaller one the next day if necessary. The next day I was told that the price has gone up £100 unlucky. According to the manager it is do they can show a big saving in their next sale. A total disgrace that they eill not honour what they agreed the day before.”

Helpful Report

Posted 8 years ago

“I ordered a washing machine online advertised next day delivery and installation. That was the reason I choose to buy from currys. Immediately after purchase I recieved emails informing me they would be in touch soon to arrange a delivery date. Considering it was next day delivery, I thought this was odd. I emailed customer services who replied saying the item was not in stock and it could be 10 to 14 days. They then went onto say, I had not ticked the instalation box and I needed to pay £25 to complete the order. Can you believe these morons. It had free installation and delivery on their website and my confirmation email. I complained and they said, I quote, "Please note that we do state that stock errors can occur in our Terms & Conditions that can be found on our website." They refunded my money and said it can take upto 5 days. The point is they failed to fulfil their own obligation as to what they advertised. People choose to purchase based on their misinformation. I wasn't actualy that bothered it would not have come the next day, although 14 days without a washing machine is inconvenient. What bothered me is they made an error and tried to pass that responsibility on to me, the customers. They were only interested in asking me for £25. They did not care less about the customer.When challenged they simply refunded my money rather than rectify their own error. Poor customer service. These people are idiots, do not trade with them, they dont desrve your custom, go elsewhere. They dont care about their customers being inconvenienced. I will never use them again. I reported this to trading standards, weather is does any good, I dint know, but like this post, it made me feel better. Tossers.”

Helpful Report

Posted 8 years ago

“Currys's delivery has to be the worst delivery service in UK. There is no message informing me the delivery time as they promised. The delivery man called 9:15am and said will arrive in 10 to 15 mins, then he called after 10 mins and said he cannot deliver it because the my street is in a main traffic road and his truck is too big to park, He request me to rebook over weekend. My flat is based in a very quiet community area, never got problem with parking as there are plenty of free parking space, neither is it in a main traffic street, as you can hardly see car passing by!!! I asked the delivery man to wait and went downstairs and did not see any truck or delivery Van, he then hang up the phone and refuse to answer again. Apparently, he was not even here and just made an imaginary delivery!!! I waited 3 weeks for this delivery, and now I have to book again? I ordered from other online retailer for refridgrator and other electronically appliance on this address, never got this issue, only advice is avoid Shopping from Currys!!!”

Helpful Report

Posted 8 years ago

“I went into the Pontefract branch and paid cash for a fridge freezer , the sales person asked me if I wanted a 3 year extended warranty which I didn't or to have my old fridge freezer re-cycled which again I didn't , but I did want it delivered the next morning and I paid£19.99 for it to be delivered the next morning my wife got up and waited for them to deliver our item when I got home from work at dinner time it hadn't been delivered and they hadn't phoned to say they were on their way I tracked our item and it said we could expect our item between 1505 and 1905 , I rang customer services to see if they could do anything but "unfortunately all they could do was apologise" I explained that the reason it was booked in the morning was because my mother in law was in Hospital and very poorly and we had to go visit her they said they could arrange for a different day to deliver our fridge but why would I pay for it delivered the next day then arrange for it to be delivered on another time I feel the salesperson misled us and once he had got our money he was not bothered about customer service I will never purchase anything else from this company again.”

Helpful Report

Posted 8 years ago

“Went into Curry's store Winchester on Sunday march 26th to purchase a cooker, found the ideal one at a great price.Indesit £329, previously £399.only to be told out of stock.was then told next delivery would be Friday,(5 days time).Asked if we could pay for it now then sort out delivery Friday,Told no,took away with us a print out of the cooker's details clearly showing the price of £329,even asked the sale's assistance if this would be the same price when we return on Friday,and was assured yes,noproblem.suprise surprise,price now gone up to £499.99.when explained to the salesman about the previous week's visit,and promise of £329 price,we were told It's £499.99 take it or leave,and that they would never assure us of a £329 price when we return.As far as i am concerned Curry's staff including the manager are rude, unhelpful, unfriendly and they have accused me of being a liar.My advice to anyone is don't buy from Curry's,no wonder stores are closing,let's hope Winchesters is next!.”

Helpful Report

Posted 8 years ago

“Bought my son a 27" pc monitor for his birthday with a scheduled delivery today between 7 - 9pm. when he will be home for delivery. Received a text this morning to tell me delivery will be made between 9.22 and 10.22. am. I tried to tell driver (through online form) that it was supposed to be delivered early evening but it made no difference because he has since sent me a message at 9.35 telling me he tried to deliver and nobody at home and for me to reschedule for another day. I will never buy from Currys again. They have no consideration for their buyers, are deceitful and dishonest. They go along with anything you want in order to get your money and once they have it they discard delivery time slots and do what they like creating disappointment and great inconvenience.”

Helpful Report

Posted 8 years ago

“Delivery man was disgusting he called to say I can't find your house, my husband explained where we were, he went on I've had to drive 5 miles to get a signal on my phone I can't come back now , my husband said 5 miles is not far I will go out side and wait he told them to come down the long straight road , that's when he turned nasty towards my husband and said the whole rd is one long straight, he had called at one house but as they didn't know where we were so a normal person would go to another house , not him he used a sat nav and it took him to the other side of our home and if he followed the road or even asked at the houses round there he would of found us no bother. He turned up and my husband said there are not many houses round here why couldn't you just of asked. Words were exchanged and he turned round and refused to take it off the van, and left. We called currys to say the disgusting way we were spoken too and they were trying to get it delivered a different day Bari g in mind the drivers would only of been about 5 miles down the road. So we had to get a refund.”

Helpful Report

Posted 8 years ago

“I wish I read the reviews first, me being lazy has lead to these incompetent people breaking my laptop even more than when I first took it in. I first took my Laptop in with an LCD screen issue 3 weeks ago, ok, so they said it will take around a week, but they had to order the part and this is what took time to get delivered, I was called on the Monday to take money for the new LCD (Twice as much as what he store quoted) and I was told he repair was completed, although the laptop didn't arrive back in store until Saturday, not sure why it took so long to come back to store... Basically don't believe what dates they tell you.. on picking my laptop up I tried to logon and found that half the keys on the keyboard no longer worked, this was not the case when I dropped it off as I created a user for them to use to test during repair (this username had some of the keys in that no longer worked) Proof that it worked when I dropped it off!!! yes!! But, they had to nerve to say that it will be chargeable if the keyboard is found to be broken, WHAT!!! I couldn't believe it... They also were trying to tell me they wanted to restore my OS to try and repair the issue first.. this is for 4 keys on the keyboard not working. IF you can take your repair somewhere other than here I would strongly advise it, they do NOT have a clue..”

Helpful Report

Posted 8 years ago

“The customer service is appalling. Received a 10" tablet as gift. Has been back three times for repair. On the third time the service team blames us for a faulty LCD screen. Had now to take up with manufacture via https://complaint.resolver.co.uk/ This operation has reduced their size here in Preston by 50%. This company is far too confident. However, it is on its way out and will soon realise that people will go else where for their products. We are after a new a new range of kitchens utilities from dishwasher to fridge, freezer and washing machine. We would not go near this Company.”

Helpful Report

Posted 8 years ago

“I bought an i7 laptop (for speed!) from Currys at the end of November. As this was very slow, kept crashing and freezing I was told to send it for repair through Knowhow. Suspiciously, perhaps, they informed me it was done within 3 days. When I got it back, the repair report claimed that the problem was "many and older versions of windows installed over the top of each other" (only Windows 10 was installed, ONCE), that they had tried to ring me (no such call, even checked missed calls etc.) and that they had checked and laptop worked ok. On top of all these false claims, the laptop showed no improvement at all. I tried to contact them using the online contact form: this does not work (tried using different browsers and computers for this), so I rang them. the operator spoke to "repairs" who claimed the same as earlier. Although she "logged" my complaint the only thing she offered was for me to take back the laptop to the store so that they can look at it again. She also suggested that they should "write down in big capitals exactly what the problem is" and suggested that they (the store staff) were responsible to check the repair was done properly. Could not comment, though, on the discrepancy of the claims on the report. So it looks like the laptop can keep going back and forth, clocking travel miles, without any repair and with them claiming anything they fancy: frustrating, appalling, disgraceful and all that: off to trading standards next...”

Helpful Report

Posted 8 years ago

“FRAUD REF: CC00003309412 Knowhow fails to provide records on proven conversation on 08.01.17 at 11:31 am to then claim no damage was reported . On what basis can you say a damage was not reported if you can't even say what the call was about? VB Transport staff deceived by making the damage report on one sheet make me sign there to then only forward the second sheet signed to afterward claim no damage was reported. Failure all the way long which is not more incompetence it is a fraudulent set up to avoid to take responsibility for damage caused . Shame on you!”

Helpful Report

Posted 8 years ago

“Purchased a fridge freezer at £530 and arranged delivery for Tuesday ( know how contacted me and stated it will be delivered between 4 and 8pm) So 8pm and no delivery and after talking to a computer for 15 mins I'm told that the item was damaged in the depot and they couldn't deliver for this reason. No contact whatsoever to explain this : please note the wagons are loaded in the morning AM . This company takes no responsibility for thier utter lack of professionalism or customer service. Will never buy from here again and all it would have taken was a message or a phone call. By the way I received no apology when I called either all I got was "well we couldn't deliver it like that could we" . They completely miss the point and I look forward to the day when I see currys on the news for the same reasons as BHS and Woolworths because with completion out thier on the net they will go bust”

Helpful Report

Posted 8 years ago

“Tried to buy from Curry's online but had some technical difficulties with their promotion code. Email them to rectify this so perhaps other customers don't have to have this problem. Response was unduly late with a generic answer of call our sales team to purchase. Ok I decided to call and make the purchase (As the online problem has not be corrected still) then to be past around from South Africa (The lady said she need to check something and instead just reconnected my call to customer service team who in fact couldn't take sales call and then redirected to Sheffield where a rather rude telesales rep proceed to give me attitude when I queried their delivery option. I'm about to purchase a item over £1300 some manners wouldn't go a miss. I obviously did not make the purchase and said I'll go elsewhere and so my call end with the rep tell me 'Well, if you can find a better deal then go buy from them.' If this is how you oversee your first line sales rep, you should get better managers and re-train your objectionable sales team in Sheffield.”

Helpful Report

Posted 8 years ago

“They get one star only because there isn't a no star category! Bought a cooker almost three weeks which was due for delivery two weeks ago. tracked it on the Know How website which showed no progress. Finally was able to speak to someone - another dreadful aspect of this company's operation - who advised me that they had no idea when or if the cooker we had ordered might be delivered to them and advized me to ask for a refund and start again as the product was probably out of production! I went to the store to look for a replacement - they wanted to charge me £200 more for a replacement item. Manager wouldn't budge on price and offered the standard £30 reduction - exactly the same as any 'first time' customer coming in to the store for the first time. Suggested what he mighty do with his offer, but suspect that he couldn't find it with both hands and said I'd spend my £700 elsewhere. Throughout the last three weeks there was no communication from Currys - they claim that it was Knowhow's responsibility to contact me - I pointed out that they are the same company working in the same building. What is most annoying is the obsequious and fawning demeanor of the sales staff when they think that you are purchasing something and the stand-offish, matter-of-fact, couldn't care less attitude when something is amiss. Disappointing, pathetic and entirely indicative of national companies who feel that they can behave as they wish. I shall buy locally from my small, independent and long-established family businesses who have a much stronger idea of customer service, responsibility and what is fair.”

Helpful Report

Posted 8 years ago

Currys is rated 2.0 based on 3,479 reviews