Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“DO NOT BUY ONLINE FROM THIS SHAMBOLIC COMPANY. I ordered a laptop online for collection in store well in time for Christmas. It was due to arrive on 14 December. It has not. It is now 17 December. I tried twice to get through to their customer services team to chase it, holding on for half an hour each time, with no reply and no indication on the irritating recorded message of how long the wait would be. I emailed them, only to receive a standard reply saying they’d respond in 5 days. I went to the store. They have these computers in stock but refused to either refund my money (£600) or give me a computer. They kept saying ‘procedure’ prevented it and that the online and retail stores were entirely separate ( not to customers they aren’t). The staff called customer services ( I had to hang around for an hour waiting for them to do this) and were told the computer had been lost in transit. At no point had anyone from the company thought to query why the delivery had not arrived; if I had not chased it nothing would have been done. Despite this I was to be given no refund or computer unless I called them myself to tell them what the staff had already told them ( ie, that I want a computer or a refund). I was told the likely wait on the phone would be between 45 mins and an hour and a half. I am expected to hang on for this time period to talk to them, then wait seven to 10 days for a refund. I can’t afford to buy my son another Christmas present, meanwhile. All this despite their website trumpeting the festive season and how we should buy gifts from them, and giving dishonest delivery dates. Their administrative procedures and customer services are wholly unacceptable”

Helpful Report

Posted 7 years ago

“DO NOT BUY ONLINE FROM THIS SHAMBOLIC COMPANY. I ordered a laptop online for collection in store well in time for Christmas. It was due to arrive on 14 December. It has not. It is now 17 December. I tried twice to get through to their customer services team to chase it, holding on for half an hour each time, with no reply and no indication on the irritating recorded message of how long the wait would be. I emailed them, only to receive a standard reply saying they’d respond in 5 days. I went to the store. They have these computers in stock but refused to either refund my money (£600) or give me a computer. They kept saying ‘procedure’ prevented it and that the online and retail stores were entirely separate ( not to customers they aren’t). The staff called customer services ( I had to hang around for an hour waiting for them to do this) and were told the computer had been lost in transit. At no point had anyone from the company thought to query why the delivery had not arrived; if I had not chased it nothing would have been done. Despite this I was to be given no refund or computer unless I called them myself to tell them what the staff had already told them ( ie, that I want a computer or a refund). I was told the likely wait on the phone would be between 45 mins and an hour and a half. I am expected to hang on for this time period to talk to them, then wait seven to 10 days for a refund. I can’t afford to buy my son another Christmas present, meanwhile. All this despite their website trumpeting the festive season and how we should buy gifts from them, and giving dishonest delivery dates. Their administrative procedures and customer services are wholly unacceptable”

Helpful Report

Posted 7 years ago

“Having ordered a psvr starter pack on the 24th of the November 2017 witch none were in stock so had to order having told be ready in 2weeks time so after 2weeks I hear nothing so I go to curry's to see if my purchase was there, they tell me no one had even ordered my purchase so they reordered the psvr for me and that I would get a phone call when it was in, I get a phone call on the 17th of Dec 2017 saying they have my games so I come in hoping they have it all together ready to take away yet to be told they don't have everything and that I will receive my purchase on the 23rd of December 2017 witch is a very inconvenience to me as that's the day I will be celebrating Christmas with my children as they don't unfortunately live with me and all curry's could say to me well we can reorder a new one if you cancel your order so I would lose out on the offer and have to pay more but why should I have to do that for there mistake! Thanks very much curry's for trying to help! More then disappointed”

Helpful Report

Posted 7 years ago

“Ordered a fridge freezer and first delivery date cancelled, second delivery was a no show have been trying to phone currys to cancel the order 25-30 min on hold and have been cut off twice. I should have gone to AO no problems with them but Currys what a disgrace!”

Helpful Report

Posted 7 years ago

“Ordered a fridge on Wednesday 13th to be delivered on the Saturday 16th between 1-5 paid extra £19 for delivery time slot. Has not arrived received a voicemail at 6:10pm saying could not make delivery due to driver going over taco Li Utd and I need to contact Curry’s to reschedule. So far been on hold 21 minutes at 5 pence minute. Terrible service, I would not recommend and if I could give no stars it would be better on this review”

Helpful Report

Posted 7 years ago

“Same company as pcworld, so stay away!!”

Helpful Report

Posted 7 years ago

“Ordered a new oven from Curry’s. Booked a day off works so the oven could be delivered. I never arrived. I was given a new date. Again, I booked the day off and again, the oven was not delivered. After one hour in the phone we were told it’s out of stock. I eventually went to my local curry’s and cancelled the order. I was offered an inscincere apology, but no explanation, compensation or gesture to acknowledge two wasted days off. I will never buy an item from curry’s in the future.”

Helpful Report

Posted 7 years ago

“I ordered a washing machine on-line and paid by paypal for home delivery, installation and removal of old unit. The delivery men refused to take the old unit away as they said it was still connected and would not wait for the couple of minutes it would take to unclip the plastic pipes !!. therefore no installation or removal !, After eventually contacting Currys they said they would rearrange everything in 3 day time. guess what - they DID NOT turn up !! So i had to install it myself !! guess what - the washing machine has a FAULT F6 and my washing is locked in the washing machine !! . Trying to contact Currys by phone is a nightmare as nomatter how many times you phone there is always a 15 minute wait. I would like a complete refund and removal of the faulty washing machine and...to have my clothes back. Plus - what about the 2 days wasted time waiting for the so called KNOWHOW to not arrive !!”

Helpful Report

Posted 7 years ago

“Ordered a steam cleaner on 26th Nov and still not received it, tried calling several different numbers only to be placed in a queue for 30mins , emailed 6 times and received no responce back , it's impossible to speak to any one once they have your money”

Helpful Report

Posted 7 years ago

“It started off with my TV breaking down. As it was insured, I rang Curry's insurers, only to be told that I had vouchers coming to me for £290.00. They gave me the coding for the vouchers, and the next morning my Husband and I went off to our local Curry's in Brixton to buy a new tv. The young lady on the till told us to go off and choose a TV, and she would deal with the voucher when we got back. The tv we picked wasn't in stock, and then we got the bad news that our voucher wasn't for £290.00, it was for £119.00. After a bit if an argument, I insisted that the insurers had quoted £290.00. It made no difference. The Manager was called, who explained that the insurers had given me the wrong information, and that it was in fact £119.00, they had also given me back £5.00 for the remaining 2 months insurance that was left over, making a total of £124.00. This was on a Wednesday, and delivery of the new TV was arranged for the Friday between 7am and 7pm. When I got home with all the paper work, I noticed that the £124.00 was on a credit note, and saying that if it wasn't used by November 2019, I would lose it. That amount should have come off the price of the new TV. I dashed back to the shop, to be told they had taken that amount off the bill, the bill that they would send to my computer, but of course the bill I was handed in the store had the full price of the TV on it. The paper work stating that if I didn't use the £124.00 by November 2019, the young lady explained, I shouldn't have been given it, and she hurriedly snatched it away. OK, on the Friday my Husband and I got up early, cleared the area where the new TV was going, and waited and waited. Well, we waited all day, and by 7.15pm, we were furious. A whole day wasted, and no tv. I then spotted on my email, an email from Currys to say they were going to deliver our TV on the following Monday (remember, it was booked to come the Friday before). It did state on the paper work. Not only will we deliver your TV. Our driver will unpack it, and take all the rubbish away. And before he goes, make sure that the customer is happy. Well what really happened was that the driver thrust this big 43" tv into my 81 year old Husbands poorly hands, and when my Husband asked him if he was going to unwrap the TV and take the rubbish away, he said "oh no", got in his cab, and drove away. I really have to ask about this Mickey Mouse firm. It used to be a company that you looked up to. Not any more though. It is a complete mess. Whoever runs it, be warned, if you don't do something about it, you'll be on News at Ten with them saying, "Curry's have gone to the wall, the firm has folded up". I now know that I shall NEVER ever buy anything else from Curry's. The Company is an utter disgrace.”

Helpful Report

Posted 7 years ago

“Ordered a coffee machine Sat 9th Dec. They took the money out if my account Monday 11th. Only had order confirmation to say it would in store today. But nothing to say it is ready for collection. Now website says out of stock. Will be going into store tomorrow to ask but don't hold out much hope”

Helpful Report

Posted 7 years ago

“Advised I needed to spend almost £30 on a HDMI cable which I did, only to find one in the package. Have to travel back to the store for a refund and promised call from store didn't happen.”

Helpful Report

Posted 7 years ago

“My item a 49 inch tv arrived damaged. Screen completely caved in and cracked !! . A replacement was not in stock...it then took 3 very long tel calls to sort out for damaged item to be picked up....not able too get money back for 3-5 working days after pick up...promised 2 call backs to discuss issue including 1 from manager and no-one called. It takes 20 mins each time you call to get through... What's going on Curry's !!!! A complaint taken by the phone person will only be shared within Curry's and customer gets no feedback ...I was eventually offered £50 off next purchase but too late I will not be shopping with you again...have been told my refund will be sometime today.. I'm not confident in that statement as have no expectation its just words to get rid of me on the phone...will this be on your reviews !!!!doubt it”

Helpful Report

Posted 7 years ago

“Ordered a games console a month ago and apart from one email to confirm they had taken payment, I’ve heard nothing since. I went into the store to find out about my order as I couldn’t get through on the phones, I was told it was probably out of stock. It didn’t state that when I purchased it, if it had I would have gone elsewhere as this is a Christmas present. No idea if it will turn up in time for Christmas. My advice to potential Curry’s customers... don’t bother, find somewhere else to shop.”

Helpful Report

Posted 7 years ago

“Ordered a washing machine for delivery today 13th December and delivery driver turned up and refused to bring it up to the 3rd floor no where on the website does it say how many flights it needs to go up so the delivery driver was swearing at me and my partner and refused to deliver the item he loaded it back on the lorry whilst bashing it around to get it back on there. I now still have no washing machine and am still waiting for a refund to go in does anyone know how long this will take to go back into my bank account as I desperately need a washing machine and I can assure anyone reading this that I will never spend another penny in curry’s ! And I highly recommend you don’t either. Go to Argos or mind you any other store rather than curry’s I have two children aged 6 and 4 and I’ve had no washing machine for a week now I will have to wait another week before I even receive a refund to purchase another one from else where.”

Helpful Report

Posted 7 years ago

“Really poor service from DPD the delivery service they use , their website not clear no phone numbers to call , did eventually get a number from separate search . Then called Currys customer service - after a 40 min wait to speak to someone , the were not very helpful and the goods are being returned to them as the address could not be updated by either Currys or DPD .... they are going to credit me but it will cost me more to re buy the goods now ...they won't honour the prices I paid on saturday . i am so shocked at this treatment to a customer - really very very poor”

Helpful Report

Posted 7 years ago

“Ordered a washing machine 1 week ago and it was supposed to be delivered fri 8th Dec 2017, I had a phonecall off delivery driver friday morning to say they would be with me in half an hour and what was parking like on my street, I told the driver they would be able to park on the side of the road but they told me they would have to put the machine on a smaller van, I phoned up and the woman on the phone told me that the driver had atttempted my road but couldn't get down. This was not true. I then had a text message to say they would deliver my washing machine today (monday 11th dec) at 2.30pm I then got another text to say that it would not be delivered until Saturday 16th Dec. Again I phoned up and asked why they could not deliver again, and again they told me that the driver had attempted to park down my road but couldn't, again this was not true as the road was completely clear of cars. She then told me that she could try and get me in sooner but the system was not letting her. I have 2 young children 1 and 3 months old. I have been without a washing machine for 1 week now. I have now got a full refund and had to buy my washing machine from somewhere else that will not mess me around. Very disappointed.”

Helpful Report

Posted 7 years ago

“Disgraceful company, absolutely poor service. We have been waiting for a TV to arrive in the last week and after two failed attempts, noonne from Currys has called us to let us know where our item is. I’ve personally escalated this via phone and not only has the delivery been poor but the customer service over the phone is even worse. The lady I am liaising with has no idea what the complaints process is and how to take my matter forward. I will never order from Currys again!”

Helpful Report

Posted 7 years ago

“I ordered an item on line and was told it would be in store for pick up. On arrival Paid for the item and was told sorry its not in stock. Ive still not been called and can not get through to Currys on the phone.”

Helpful Report

Posted 7 years ago

“Never again will I shop at Curry’s PC World. After purchasing my item, I waited until two days before I was supposed to receive my package. I still had not received any shipping confirmation or tracking number, so I called to ask about this (Wednesday) and was told that if I didn’t hear anything by Friday (the day it was meant to arrive), to call back. I call back on Friday and they say that if I don’t hear anything by Tuesday, to call back. I had already done this, with a 20 minute wait on the phone line each time. This is not an acceptable solution for customers to have to call multiple times to ensure that their order is delivered. I asked to speak to a supervisor to help to find a better solution. The customer service agent said that I could, but they were busy right now so it would be another 20 minute wait. I said ok. 40 minutes later, another customer service agent picked up the phone. It turns out he had just fed my call back through the phone system. He never had any intention of putting me through to a supervisor. This is disgraceful to play with people and people’s time like this, especially when they are calling because of frustration caused by the company’s in ability to resolve an issue. I work. I am busy. I don’t have time to play games. This is an enormous waste of my time, but also of the company’s time and resources. Shocking that they allow such behavior. If no supervisor can speak to me, then fine. But don’t pretend to put me through and let me wait. When my package finally arrived, 5 days after the initial date given and 3 days after the second delivery date given, it did not match the product photo online. It also had a note inside saying that it could not be returned in store because it was released through a third party supplier. I was not informed that I could not return in store when purchasing the product. I will be encouraging everyone I speak with to shop anywhere but Curry’s PC World. My experience couldn’t be worse so far, and now I’m worried about going through the returns process. Totally disgusted with this company.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews