Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.97

“Customer Service insisted I go into the store to sort out a problem I could have sorted with them over the phone. No telephone access to the store. When I then raised this they cannot deal with this complaint or even discuss it. Go elsewhere where there is genuine customer service.”

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Posted 6 years ago

“bought laptop yesterday in coleraine sales person says if I did not buy their setup my laptop would not be covered under warranty I see currys have not changed in pressure selling this will be my last time in a currys shop the staff must be under pressure to sell products”

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Posted 6 years ago

“Brand new tv (just past 6 months) broken down. Only offer repair. No tv for 5 days even though repair ready after 3. On delivery day they put it on the wrong van so didn’t deliver and didnt bother telling us!”

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Posted 6 years ago

“Ordered a Washing machine, they would deliver the next day, great!!! organised work around this, did not arrive!!! Apparently after 45 mins on phone being passed around from one person to another they got lost!!! eventually we agreed on delivery 3 days later. Looked on knowhow that morning times stated between 3 pm and 7pm then timeslot disappeared. After another 60 mins being passed around I was no wiser. Excuse was road was to narrow for 7.5 tonne truck we regularly get 18 tonne delivers so they have been in the wrong place but would not be told this. I gave up and cancelled order by email and phone. Sort yourselves out no ones going to put up with this service!!!”

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Posted 6 years ago

“Awful. Day off work to take delivery of a fridge. Did not arrive. Was told order was cancelled. They would not tell me why or who cancelled order. Did not inform me of this or the fact delivery would not take place. Customer service just fobbed me off saying they did'nt know anything. Really !? An order being cancelled but no one knowing who did it or why !?! Complete shambles ..avoid at all costs.”

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Posted 6 years ago

“Awful. Day off work to take delivery of a fridge. Did not arrive. Was told order was cancelled. They would not tell me why or who cancelled order. Did not inform me of this or the fact delivery would not take place. Customer service just fobbed me off saying they did'nt know anything. Really !? An order being cancelled but no one knowing who did it or why !?! Complete shambles ..avoid at all costs.”

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Posted 6 years ago

“We are OAP and felt we needed a new TV went to the Currys sales and found a flat screen that we liked.Discussed with the sales assistant that we would like to buy the TV within 6 months to avoid paying interest.This was agreed and they set up a DD payment every month.We have just found out it was not without interest and the credit company had not been taking out the payment and we have just been paying the interest.We contacted the credit company who said it was nothing to do with them it was all to do with Currys.A complaint has been made SO BEWARE MY FRIENDS WHEN YOU ARE CONTACTED BY A YOUNG FRIENDLY SALES ASSISTANT SO BEWARE MY FRIENDS”

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Posted 6 years ago

“Had a fridge freezer delivered and after looking at the complexity of reversing the door opted to get their engineer/delivery chap to do it. This is after the arguement that the small wine cooler he started unpacking wasn't mine although he kept telling me it was- turns out that was his next delivery! Drivers mate bashed it round against a few garden chairs on his way out- not sur ehe has a licence for the trolley truck. So after a day or so, noticed the gap between the doors wasn't level (out by 5mm) so called customer service ready for a fuss after reading online complaints and experiences. Rather bewildered when the lovely Katie arranged an engineer to visit with no question and after a bit of a nightmare delivery it was nice to actually be spoken to and treated like a valued customer. We're human, we make mistakes, maybe KnowHow more than others, but it's how they deal with it that shows- and they've come through this time.”

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Posted 6 years ago

“Went in to Crown Point Store in Leeds yesterday morning to look at dishwashers. Was very pleased with the service I received from Veronica who went through different models and showed me additional machines available online. Quickly arrived at a decision with Veronica's help. She was most helpful, courteous and very efficient. No long drawn out session on the till. All straightforward. Was in and out of the store. Very happy and wish more would visit store rather than do online. Have done both and visiting store and seeing product in the flesh is so much better and has made me feel more confident. On line, never know what you are buying”

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Posted 6 years ago

“Worst experience with repairs of TV. After buying TVs from multiple retailers I must say currys are the most unorganised and unreasonable to deal with. TV had software issues so reported to currys who collected the TV but then later on said they will not repair it due to the fact a fly had flown into the screen. I agreed that the fly could not be removed but they said this is what caused software issue which is absolutely ridiculous. For an hour I was passed from representative with no one helping me only getting a condescending tone from the adviser who would not assist me. After being a loyal customer to curry for my appliances it is safe to say I will take my custom elsewhere”

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Posted 6 years ago

“I needed a copy of a receipt from November 2014. Mr Kevin Ballard from the help desk at curry’s Fosse Park store was EXTREMELY helpful”

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Posted 6 years ago

“Very ridiculous customer service. Very disappointed and gutted. We bought a dishwasher with 5 year plan and we have been chasing the repair team over a month now and they keep stalling us. I also lodged a complaint and it hasn’t been acknowledged either. They should shut down their customer service!!”

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Posted 6 years ago

“Hi I’ve had an on going dispute with Currys since January to do with an insurance claim. First they sent my tv back and said they would not fix it witch I have appealed and so far after over twenty visits to the store recorded letters sent out and emails to the ceo no response or out come. The poorest customer service I have ever come across.”

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Posted 6 years ago

“Currys longton I brought a currys own brand under the counter fridge and dishwasher was advised they did them both in silver in the sizes I wanted took the fridge home dishwasher to be delivered Unboxed at home turned out to be white after further phone calls and going back to store on the sunday I was advised they didn't do the size of fridge I wanted in silver yet the day before they did ? So after further running around to another store pick a white one up staff where helpful apologies hence that to settle for white thanks”

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Posted 6 years ago

“Ordered a fridge yesterday at 18:00(cut off was 19:00) for next morning delivery. Got a text stating that it's being delivered on Monday instead forgetting that most of us work on Monday. They couldn't change it to afternoon, evening or tomorrow. No effort to rectify this. Also I woudnt have got my refund if I didn't call. The customer support guy was friendly though.”

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Posted 6 years ago

“Hi, I purchased a Samsung UE48H6400AKXXU TV 5 years ago with a support agreement and just had it renewed this month. The tv started to have black dusty marks on the screen which couldn't be wiped off so booked in for a repair to have it fixed. My support agreement policy includes a loan TV while the tv goes off for a repair. I asked them about it when I booked in for a repair. They told me they don't have any and cannot guarantee if they will have one.So I didn't bother as I was told it would take a week to have it repaired a back. I said it's fine. Booked for a collection on the 5-06-2019 and had it delivered on the 12-06-2019. I just put the TV on the stand and noticed the outer bezel has got multiple cracks on different areas. This is the same problem I had when they took the tv for repair for the first time and when I got it back had cracked bezel on it. I complained about it but nothing happened and when they took the TV for fixing the issue no loan TV again. No good customer service at all. They kept me on hold for a long time then pass me to department to department and at the end we the customer don't win just loose even though it's their fault not ours.if its some thing that would have not been covered by warrant it doesn't even take a second for them to tell us that we are wrong and when we are right they just make sure we are wrong all the time.I fell totally discriminated with regard to the issue. And now this is the second time I had the same issued done by the repair team. I contacted the repair team and explained them every thing all he said was" I will have to book for a repair again and there is no loan TV at the moment. All I can do is pass you to the customer service department where you can complain about the issue and they might be able to compensate or loan you a TV. Shall I connect you to them after I book for a repair." I said yes and he connected me to the customer service department which took 40min wait. When I got connected I spoke to a lady and explained her everything again and she said to me" I have noted everything you have said and will give you a case number unfortunately I cannot do anything and will have to pass you back to the repair team who can help you with a loan tv." I said to her.This is not my problem the problem was created by our repair team is this how a loyal customer gets treated. I have 7 item on support agreement with curry's and what's the point with all the service when they don't provide any. She replied rudely and quicky saying" hold on I will pass you to the repair team." and put me on hold for another 25 minutes and then another lady answered. I had to explain her everything again as he was not handed any info from the person who passed on to me.The she said after all the explaining" Sorry you are on the wrong department this is warrenty department we renew or review policy only.Let me pass you to the repair department." and then put me on hold again for 20min and then a guy answered from the first department I explained everything to him and he just rudely replied saying" what you want." I said I want a tv on loan. Then he said" I will book you one but there's no guarantee you might get one." Thats was all. I wasted 1HOUR 23MINUTES AND 49SECOND on a phone conversation with team knowhow and nothing resolved at the end. I am disgusted with the service I received. Is this how a customer gets treated I was patient and never raised my anger during the whole period of conversation on the phone. Well done team know how can you live up with it. I tried to complain and ended up wasting my time why keep a complain department in the first place. Problem was created by your department no me. How can someone make same mistake being such a reputative company.”

Helpful Report

Posted 6 years ago

“Hi, I purchased a Samsung UE48H6400AKXXU TV 5 years ago with a support agreement and just had it renewed this month. The tv started to have black dusty marks on the screen which couldn't be wiped off so booked in for a repair to have it fixed. My support agreement policy includes a loan TV while the tv goes off for a repair. I asked them about it when I booked in for a repair. They told me they don't have any and cannot guarantee if they will have one.So I didn't bother as I was told it would take a week to have it repaired a back. I said it's fine. Booked for a collection on the 5-06-2019 and had it delivered on the 12-06-2019. I just put the TV on the stand and noticed the outer bezel has got multiple cracks on different areas. This is the same problem I had when they took the tv for repair for the first time and when I got it back had cracked bezel on it. I complained about it but nothing happened and when they took the TV for fixing the issue no loan TV again. No good customer service at all. They kept me on hold for a long time then pass me to department to department and at the end we the customer don't win just loose even though it's their fault not ours.if its some thing that would have not been covered by warrant it doesn't even take a second for them to tell us that we are wrong and when we are right they just make sure we are wrong all the time.I fell totally discriminated with regard to the issue. And now this is the second time I had the same issued done by the repair team. I contacted the repair team and explained them every thing all he said was" I will have to book for a repair again and there is no loan TV at the moment. All I can do is pass you to the customer service department where you can complain about the issue and they might be able to compensate or loan you a TV. Shall I connect you to them after I book for a repair." I said yes and he connected me to the customer service department which took 40min wait. When I got connected I spoke to a lady and explained her everything again and she said to me" I have noted everything you have said and will give you a case number unfortunately I cannot do anything and will have to pass you back to the repair team who can help you with a loan tv." I said to her.This is not my problem the problem was created by our repair team is this how a loyal customer gets treated. I have 7 item on support agreement with curry's and what's the point with all the service when they don't provide any. She replied rudely and quicky saying" hold on I will pass you to the repair team." and put me on hold for another 25 minutes and then another lady answered. I had to explain her everything again as he was not handed any info from the person who passed on to me.The she said after all the explaining" Sorry you are on the wrong department this is warrenty department we renew or review policy only.Let me pass you to the repair department." and then put me on hold again for 20min and then a guy answered from the first department I explained everything to him and he just rudely replied saying" what you want." I said I want a tv on loan. Then he said" I will book you one but there's no guarantee you might get one." Thats was all. I wasted 1HOUR 23MINUTES AND 49SECOND on a phone conversation with team knowhow and nothing resolved at the end. I am disgusted with the service I received. Is this how a customer gets treated I was patient and never raised my anger during the whole period of conversation on the phone. Well done team know how can you live up with it. I tried to complain and ended up wasting my time why keep a complain department in the first place. Problem was created by your department no me. How can someone make same mistake being such a reputative company.”

Helpful Report

Posted 6 years ago

“Bought an expensive fridge freezer (Kenwood--their own in-house brand) We paid for delivery and installation. The fridge was delivered last summer to a holiday home in Carbis Bay. When we arrived from the states in late May we noticed that the fridge did not have the handles that it is supposed to have. EVERYONE associated with this screw-up has been completely unhelpful. Because it is slightly more than a year they completely disown any responsibility even though this is obviously their screw-up. Finally had to order handles from a place called Partsmaster at a princely sum but they did not come with the SCREWS necessary. So more calls to Curry's, and some group that supposedly handles their repairs (BUT ONLY FOR THE FIRST YEAR AGAIN!) After being put on hold for 10 minutes got some guy who could barely speak English. FINALLY after much back and forth he came up with the type of screw needed (or so he claims) When I asked him how to obtain these screws he told me to go to B&Q. Obviously just a ploy to get me off the phone. He also had the audacity to blame me for the fact that the lack of handles had not been noticed by the person who accepted delivery! Note: this was a holiday home guest who did us a favor by accepting delivery---not their job to insure all the parts had been properly installed. When I told him this, he HUNG UP ON ME!!! The fridge itself is satisfactory (albeit without handles) But do keep in mind that should you have any problems even if it is day 366 after purchase, you will be on your own!!!”

Helpful Report

Posted 6 years ago

“Buys an xbox, hardly uses it. notices it has started to make an electrical buzz even when in stand by. contacts currys to get it repaired under the consumer rights act, they tell me to call a premium number??? i tell them i cannot, they tell me they cant repair it as its outside warranty. I tell them i wanted it repaired under the consumer rights act, they are misleading and breaking the law doing so. AVOID CURRYS use amazon, always top customer support.”

Helpful Report

Posted 6 years ago

“terrible service trying to buy a fridge freezer I have ordered lots of things over the years from curry's this time around its been dismal never ever again, from the customer service, their website not working, and now letting us know the morning of our fridge delivery its going to take another three days NOT GOOD ENOUGH we should of gone to John Lewis. I bought a gift card for the value of £700 in store with cash so we could browse fridge freezers at home, I bought a tv and with a extra charge to have fridge fitted '£40' we were told in store it was £25 but never mind, anyway I used my gift card total came to £903 so there was a extra amount to pay , however when it came to using my debit card their website would not process my card or my PayPal details so I was left with no choice but to start the order again, however once we got to the gift card payment option it had disabled the £700 for 24 hours I was unapologetically told online chat with customer services, as we were desperate for the fridge, I ended up buying the entire lot on my debit card with the view they would refund the gift card it being their fault .... a long long long wait on the phone to customer services line told me they don't refund gift cards, instead they will cancel the order with the view that when the amount went back on the gift card I could start over however I was advised to order it in store, obviously they have no faith in their own website either, reluctantly I agreed by now this entire trying to order a fridge online saga had gone on in total for 35 minutes, now I was told they cant cancel order as their systems were playing up ring back tomorrow, I then hung up I was that annoyed. Next day my partner rang them to confirm the delivery for Sunday this was Saturday, I got a text saying from 9 till 1pm, come 8 am Sunday, I get a phone call to say its not in the warehouse some dribble like that and it wont come till Wednesday... RIDICULOUS please if your reading this GO TO JOHN LEWIS it may cost slightly more however the customer service & professionalism pays for its self , unlike these clowns...”

Helpful Report

Posted 6 years ago

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