Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.97

“Delivered on time”

Helpful Report

Posted 6 years ago

“Good sales knowledge, happy with my TV”

Helpful Report

Posted 6 years ago

“A few months ago, I ordered an oven with next day delivery. Because I'm working 6 days a week, I took a day off from work to receive it. Time slot 1pm-7pm. Around 7pm driver called that he is unable to deliver it because of heavy traffic and it is too late (and he is working until 7pm), and rescheduled it to Saturday (4 days later!). So I was waiting all day on Saturday to receive a phone call from the driver at the end of the whole day (!) that his car broke down and can't deliver it. Angry, I cancelled it and ordered from another company. Last week, I ordered a washing machine. Lesson learned and I booked it to be delivered on Sunday because no one will pay me for another lost day of work. Guess what? End of the day, a phone call from the driver that his car broke down and can't deliver it! How convenient, isn't it?! This is outrages! The call centre couldn't help me either, just apologised. The order cancelled. I am so so angry! Waisted three days on waiting, lost salary for one day, money on phone calls (5p per minute, and you need to wait min 30min to talk to someone, who can't do anything really!) and of course no washing machine... Add to it stress and lost trust. Never ever again I will use Currys delivery service!!! All that adverts about next day and weekends deliveries are massive scam!”

Helpful Report

Posted 6 years ago

“A few months ago, I ordered an oven with next day delivery. Because I'm working 6 days a week, I took a day off from work to receive it. Time slot 1pm-7pm. Around 7pm driver called that he is unable to deliver it because of heavy traffic and it is too late (and he is working until 7pm), and rescheduled it to Saturday (4 days later!). So I was waiting all day on Saturday to receive a phone call from the driver at the end of the whole day (!) that his car broke down and can't deliver it. Angry, I cancelled it and ordered from another company. Last week, I ordered a washing machine. Lesson learned and I booked it to be delivered on Sunday because no one will pay me for another lost day of work. Guess what? End of the day, a phone call from the driver that his car broke down and can't deliver it! How convenient, isn't it?! This is outrages! The call centre couldn't help me either, just apologised. The order cancelled. I am so so angry! Waisted three days on waiting, lost salary for one day, money on phone calls (5p per minute, and you need to wait min 30min to talk to someone, who can't do anything really!) and of course no washing machine... Add to it stress and lost trust. Never ever again I will use Currys delivery service!!! All that adverts about next day and weekends deliveries are massive scam!”

Helpful Report

Posted 6 years ago

“had the worst experience from them. I bought a dishwasher with installation paid for.The dishwasher was delivered and was not installed. I am still waiting for it to be installed. Their customer service team are not helpful at all they are only interested in taking your money”

Helpful Report

Posted 6 years ago

“Bought my wife a Mac Air Laptop for her birthday and was told I could collect after 5pm on Friday. When I went to collect it wasn't there but they hadn't told me so I had a wasted trip. To make matters worse they didn't have a clue where it was and said that they would email and let us know, but guess what - no email. Tried to phone on Saturday but couldn't get through as nobody answers the phone. Tried again on Sunday and managed to get through only to be told that they thought it might be in Cardiff which is a bit odd as I live in Ramsgate. I'm now to expect an email tomorrow (Monday) but I won't hold my breath.”

Helpful Report

Posted 6 years ago

“I came into your Swindon store for a TV but really didn’t understand all the technical side of things. Antony (93) was great, he answered all my questions with patience. I left the store saying I’d return....there was no hard sale (which really puts me off) and I was glad to be able to think about it without pressure. The following day I returned and on Antony’s advice from the previous day I bought a TV - not the original one I’d chosen but a much more expensive TV due to his great advice. I asked for Antony to serve me again as he did such a sterling job. It’s a week on and the whole family are so happy with our new TV. So Curry’s if you do read this, please make sure you congratulate Antony as he’s a credit to your team and I will look out for him next time I’m in.”

Helpful Report

Posted 6 years ago

“Where do I start? We bought a tv from curry's and decided it would be a good idea to have it fixed to the wall so we bought the recommended bracket and booked team knowhow at £125 to come and do the work. Before I go on can I just make this rant very clear, the team at curry's Oldham were fantastic That's the good news, it goes downhill fast from there. A week after purchasing our tv team knowhow turned as scheduled, nice guys. So after realizing they did not have the correct fixing for the bracket they asked us if we had some screws!!! The bracket was fixed to the wall and tv hung. They left us to clear up all the mess from the drilling and left. Upon sitting down to see our lovely new tv in pride of place on the wall it appeared not to be straight and confirmed this when I put a spirit level on it. I phoned the guys and told them to which they said they would call me back in 10 mins and arrange to come straight back. No phone call, no sign off them and they ignored my calls after that. I called team knowhow to inform them and was told another appointment would have to be done. So another 7 days later another team turned up. Upon inspecting they agreed the tv was not straight however as the 1st team took all the spares which came with the bracket they informed us that we needed to another bracket and until we had it they could not do anything and left. Yet another call to team knowhow and yet another appointment again 7 days later. The team again turned up and the first thing I was asked was "what are we here to do?" When I told them they answer was "we are not trained to hang TV's.can you imagine our response and subsequent phone call to team knowhow. So another appointment was made and again it was for a further 7 days. 7 days past and I get a call from the team booked to rectify the work. Again I got asked what they were coming to do. After explaining this long story they informed me they were also not trained for this. The situation is now that bad it is laughable. So another call to team knowhow, all we got was apologies and the promise of a full refund of the £125 install fee and the cost of the original bracket. Another appointment was made this time 3 days. We were told to call back as soon as the problem was fixed and we were happy. The team came and rectified the problem and finally we were happy. So we phoned back as instructed, again having to explain the whole story to which came the response they wouldn't be giving a full refund and were only giving £30 towards the bracket. Fuming with nothing we could say they ended the call. Team knowhow, you mean team know nothing! These are supposed to be experts the customer relations team is a joke this is by far the worst service we have received from any company ever!”

Helpful Report

Posted 6 years ago

“Where do I start? We bought a tv from curry's and decided it would be a good idea to have it fixed to the wall so we bought the recommended bracket and booked team knowhow at £125 to come and do the work. Before I go on can I just make this rant very clear, the team at curry's Oldham were fantastic That's the good news, it goes downhill fast from there. A week after purchasing our tv team knowhow turned as scheduled, nice guys. So after realizing they did not have the correct fixing for the bracket they asked us if we had some screws!!! The bracket was fixed to the wall and tv hung. They left us to clear up all the mess from the drilling and left. Upon sitting down to see our lovely new tv in pride of place on the wall it appeared not to be straight and confirmed this when I put a spirit level on it. I phoned the guys and told them to which they said they would call me back in 10 mins and arrange to come straight back. No phone call, no sign off them and they ignored my calls after that. I called team knowhow to inform them and was told another appointment would have to be done. So another 7 days later another team turned up. Upon inspecting they agreed the tv was not straight however as the 1st team took all the spares which came with the bracket they informed us that we needed to another bracket and until we had it they could not do anything and left. Yet another call to team knowhow and yet another appointment again 7 days later. The team again turned up and the first thing I was asked was "what are we here to do?" When I told them they answer was "we are not trained to hang TV's.can you imagine our response and subsequent phone call to team knowhow. So another appointment was made and again it was for a further 7 days. 7 days past and I get a call from the team booked to rectify the work. Again I got asked what they were coming to do. After explaining this long story they informed me they were also not trained for this. The situation is now that bad it is laughable. So another call to team knowhow, all we got was apologies and the promise of a full refund of the £125 install fee and the cost of the original bracket. Another appointment was made this time 3 days. We were told to call back as soon as the problem was fixed and we were happy. The team came and rectified the problem and finally we were happy. So we phoned back as instructed, again having to explain the whole story to which came the response they wouldn't be giving a full refund and were only giving £30 towards the bracket. Fuming with nothing we could say they ended the call. Team knowhow, you mean team know nothing! These are supposed to be experts the customer relations team is a joke this is by far the worst service we have received from any company ever!”

Helpful Report

Posted 6 years ago

“chuckle bros failed to install washing machine as it was his first day and he wasn't trained to lift..........drove off. Without telling us, rearranged delivery for next day. When I rang to complain was given the H&S nonsense, unfortunately for them I am the Logisitcs Director for a blue-chip. Then got a message on mobile to say would deliver the day after tomorrow, its a movable feast. Am now waiting for them to call me back to try to explain this fiasco, as the driver told them that the corners were too tight to deliver a washing machine. Funny, but I don't remember building the house around the present encumbant.”

Helpful Report

Posted 6 years ago

“I bought my elderly mother in law a fridge/freezer at the Yeovil branch and paid for installation/door reversal/disposal of old one. The doors were not put on properly by the delivery person, who tried to talk her out of having them reversed initially - seemingly in a rush. The follow up 'engineer' who called, supposedly to correct this, insisted there was nothing wrong with them. However, I was told over the phone that it was to be expected as it was a cheap product! Upon physically checking myself, another second engineer visit is arranged (after the operator tried to get me to contact the manufacturer direct for a possible replacement). The top of the fridge was initially put back on (visibly) wonky and the bottom door springs back, after half closing, so has to be shut twice! Both done by Currys delivery staff and clearly not a manufacture fault. I now have to take time to travel and be there when the next engineer comes to point out and ensure faults are rectified. Currys lack of knowledge, unprofessionalism and very poor customer care has led me to do my first review ever (at 56!) I'm left astounded by the way they conduct their business and the general low standard of the staff I have encountered throughout this purchase.”

Helpful Report

Posted 6 years ago

“Very happy with curry’s slough, except for the man that served us today! He was unfriendly, disinterested, sullen and arrogant to the point of rudeness. We should have asked for someone else to serve us”

Helpful Report

Posted 6 years ago

“Happy with curry’s, however we went toe the slough branch today and the sales man serving us was very surly, unfriendly, arrogant, uninterested. In hindsight should have asked someone more interested and Frito serve us”

Helpful Report

Posted 6 years ago

“No delivery of washing machine couldn't care less attitude no contact worse customer service”

Helpful Report

Posted 6 years ago

“We purchased a fridge freezer which Currys said it would deliver between 3pm and 7pm. We got a call 6pm to be told it would not deliver it because the driver would exceed his permitted hours. Poor planning then on Currys part I think. Several attempts to contact customer services failed - endlessly held in que with no answer, appalling, appalling service. No contact from Currys and no idea when or if it will be delivered. Will never buy from Currys again!”

Helpful Report

Posted 6 years ago

“Dangerous installation. Purchased American Kenwood F/Freezer with ice and water dispenser. Paid extra for installation and to take away my old American f/freezer. The installation included a water filter added to the water hose to filter the water. The removal of old one good, but they installed the new one wrong. Informed to move fridge back after two hours for gases to settle. Okay, but as soon as they left the water filter began to hiss out water. Calling them back, no joy. Text them, no joy. I had to turn off water and electricity. Only then did I read the manufactures installation booklet. They had attached the water filter hanging loose behind the F'Freezer right next to the fridge motor. In big warning notices written on the side of the fridge and in booklet, informs that the filter should be affixed to a wall and NOT hanging from the back of the electric motor of said new fridge. I called, Curry to an animated robot and was informed that they were closed until Monday. I emailed Curry urgently, their response was a seventy two hour wait for just a reply. Lets see...a pressurised canister next to a electrics, spewing out water? A bomb in the making pressurised container or an electrical fire or shock waiting to happen if I had not noticed the leak. I had to call an emergency plumber to actually install it as per manufactures regulations. At a cost of another eighty quid call. Horrified, and speechless to what Could of happened to my family. Never again will I purchase any- thing from Currys or trust the competence of their installations guys. Dangerous, Unsafe. I took pictures and I will be heading into Currys with a list of complaints!”

Helpful Report

Posted 6 years ago

“Brought an installation package for a TV & soundbar to be installed, was given a date of 16th July 2019 between 8-1pm, at 12.20pm not had an eta contacted Order Works, who originally said that they had tried to contact me, but had an incorrect phone number, but I said they had sent me a text the previous day, then was told that they had text me to rearrange the date. They offered me another date after spending all afternoon on the phone. The second appointment didn't materialise either, was told between 8-1pm, at 11 am got a text saying sorry would be delayed offered to come between 3-4pm or on Sunday morning between 9-10 so opted for 3-4 pm. still no one came, so at 4.15 called order works to cancel the order, then went to Curry's to get money back. If you want wasted time and pathetic offers of £10.00 compensation then use Curry's. We certainly won't be using their services in the future.”

Helpful Report

Posted 6 years ago

“Ordered an oven which came yesterday, opened it and it has a huge dent in the metal. Contacted currys and tried to arrange a replacement, to come after 5pm any night as I cant get time off work at this short notice, but they couldn't guarantee delivery would be after 5pm. Thought they would make this a priority and organise this somehow as it was there mistake. Redelivery is now happening Saturday but I have to go another week without an oven with a family to feed. Really disappointing customer service.”

Helpful Report

Posted 6 years ago

“Call in to curry last week at Phipps hill SS14 3AF to buy a fridge freezer I was served by Jackie ass 23 she was so helpful on that day so I went back the following day to buy a Haier fridge freezer It was delivered within 3 days even the drivers where very good Plus received a text to say it’s on it way. If it wasn’t for Jackie I think I may have go else where please can you thank her Mrs s oneill”

Helpful Report

Posted 6 years ago

“It seems I was one of the lucky ones as I never went through with my purchase!! 25th july I went in the Southport branch and ordered a fridge for £145,I asked for it to be delivered only to be told, delivery would be two days (I live 1/2 a mile from store) and would cost £50, I would also be charged £20 to take my old one away!! £70 on top.I told him what to do with it,went to Argos and got a similar one for £99.99. They helped me to put it in my car and I took the old one to the tip...Free, even though Currys said I would have to pay £20 to have it un gassed, so there you are,dont believe all the guff they tell you,I certainly wont be visiting Currys ever again.”

Helpful Report

Posted 6 years ago

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