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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Maire Harding
Verified Reviewer
“Hi, I am very happy with the item I bought from Curry's but it was bought on the basis of Amazon and Curry's online reviews. The sales assistant in Crayford was very helpful BUT, after spending some time talking to him, listening to the soundbar in store, the product wasn't available either online or in store! Soooo I went back to my reviews online and found a different item which was showing as available in store yet there were none on display! The assistant, despite being fairly helpful, knew very litttle about the soundbar I wanted to buy. It all ended well but not without an awful lot of effort on my part. Comet (that was!) used to have their staff trained on all their products, pros, cons of each, etc. That is the only reason why I would shop in a real store and not online - and I really want to support local shops which is why I bought from the store. Please, Curry's, if your assistants are spending ages extolling the virtues of a product, back them up by monitoring your stock availability!!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Team knowhow collected my curved tv for repair and I was told it would be returned with in five days. Two weeks later I rang to get an update and was told they would check with the work shop and get back to me, they did not. I rang again few days later and this time some one did check and I got a call back only to be told that somehow the tv had been assessed but then nothing had happened and know one knew why it had taken so long???? I was then rung again by an engineer and was told that the tv cannot be fixed and someone will ring me to replace it... I am still waiting. I have been without a tv for two weeks and have had to chase the repair myself. The intial problem was bleeding light on the side of the screen and I would have thought it was a simple fix. It appears team knowhow doesn't know how!”
Helpful Report
Posted 6 years ago
Shane Callanan
Unverified Reviewer
“Do not shop with Curry's, they will lose your packages in-transit, refuse to take responsibility. Their support staff will promise you things over the phone and then completely ignore your emails. When trying to contact them again, they are rude and useless. The staff in my local Curry's store (Manor West, Tralee, Kerry, Ireland) were even less useful and far more rude. They owe me over €2,000 for a month and are refusing to give the money back even though the product has been confirmed to be returned to them by the courier (DPD) More info on this here: https://www.facebook.com/CurrysPCWorldIreland/posts/2583886245060736”
Helpful Report
Posted 6 years ago
Ellie
Unverified Reviewer
“when I came in the buy my computer me and my nan didn't have a clue where to start and once James helped us we knew everything.james did a amazing job thank you!”
Helpful Report
Posted 6 years ago
Nick From Peterborough
Unverified Reviewer
“I was sold 2 years Mcafee cover when I purchased my new lap top. When I entered the code to renew it was not accepted as the card had not been activated. I went back to the Peterborough store where the most rude arrogant Manager who could not bother to talk to me until I confronted him, said we no longer can verify the card and completely ignored that I had a receipt. He was not interested at all in helping me!! I am a senior Manager of a large company and would dismiss this person immediately. His attitude and arrogance has no place in today's standard of customer service. I will pursue my complaint and I suggest anyone reading this review considers very carefully about purchasing anything from Currys of Peterborough. John Lewis price match and offer 100% better customer service.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Useless. Fridge didn’t even turn up. Waited in all day! They didn’t even bother to call me to let me know they weren’t going to come. My delivery was due anytime until 7.15pm. Then when I called to say it hadn’t arrived and ask why, I found out the phone line closes at 6pm! Ridiculous.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Took my laptop to pc world for repair and had to pay upfront the standard repair charge and was told i would get a phone call from the knowhow repair people stating the cost of any parts needed. After two weeks and not hearing anything i returned to pc world and after the assistant phoned the knowhow repair team they told him the price for parts which had to again be paid for upfront before they would do the repair and they gave a date the laptop would be returned. Another trip to pc world on the collection day only to find the laptop was not their so another call to the repair team who gave another date my laptop would be returned. Guess what no laptop when i went to collect it and was told it might have gone missing and they would elivate a complaint which meant if my laptop could not be found they would have to give me a brand new one at the expence of the repair team and knowing this they usually manage to find the missing item pretty quick. It worked because the next day i had a call from the shop to say my laptop had been returned and was ready for collection after four and a half weeks of waiting. To be fair the assistants at pc world store did all they could to help me but it was the lying and rubbish service from the repair team that caused me to have to wait way to long to get my laptop back. Needless to say currys pc world will not be getting any more custom from me or my family and i would tell anybody give local independant shops your custom as they will provide a better service than currys who are quick to take your money then provide nothing.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Terrible service. No communication repeatedly rang and told different story everytime. Rang the day before delivery was due to be told it wasnt going to be delivered. This was after waiting in all day the week before the first delivery date. No email or texts. Avoid”
Helpful Report
Posted 6 years ago
ANTHONY FRAME
Unverified Reviewer
“My partner got me a HP computer fro Currys in Livinston 1/12/2018 I hardly used it then got my daughter to help me get face book on it so used for about three months this year before stop t working its 2019 so I took to a computer repair shop to be told the hard drive was faulty ,and he could not the hard dive for this ,dam cheek to sell faulty HP COMPUTERS AT £419 6 GB MEMORY HA HA what for it has ent done any thing yet just new used to be robbers wore a mask.bare faced robberyKleofa Cameron & Anthony frame .”
Helpful Report
Posted 6 years ago
Adrianna
Unverified Reviewer
“Absolutely atrocious experience, and an abhorrent company. As soon as you have a problem (that they have caused), they wash their hands of you. Not sure why I am surprised, I suppose I didn't expect a company which I gave TWO GRAND ignore me and mistreat me like that! I'll never buy from them again.”
Helpful Report
Posted 6 years ago
Taylor
Unverified Reviewer
“Every thing . Delivery didn’t turn up period . Phoned customer services, waste of space . If we hadn’t phoned to enquire we wouldn’t have known that it was being delivered 5 days later . The company are a shambles .They took my money in full payment two weeks prior to my scheduled delivery, which I also paid for . Lost a days pay to boot . FFS . AOL I shall use in future purchases .not this bunch of cowboys .”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“CUL1966858369 Please listen to my call with Lascelle 29th October 9.30AM”
Helpful Report
Posted 6 years ago
Abbie
Unverified Reviewer
“Ordered a fridge and washing machine and paid extra for it to be delivered in an afternoon time slot. I had a missed call and voicemail off the delivery drivers saying they would be 5-10 minutes, no one ever showed. Rang customer services where they said they'd look into and get back to me, which no one did. I rang again the next day where I was told that the delivery drivers have developed a habit of just not turning up if no one answers the phone call. I was told the next delivery slot isn't for a few days so now I'm left without vital kitchen appliances! Delivery drivers need firing perhaps?!”
Helpful Report
Posted 6 years ago
Arthur
Unverified Reviewer
“Customer service non existent, blatantly refuse to deliver their contractual obligations by ignoring the problem and expecting the customer to go away and leave them to fleece more unsuspecting customers. A recipe for failure of this once successful store.”
Helpful Report
Posted 6 years ago
Richard
Unverified Reviewer
“On hold for over an hour. Bad customer service. I’ll be cancelling the three policies I have and won’t be shopping with them again.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Had to return a soundbar to the Chester branch as I had a problem with it.Spoke to Nathan who sorted it out straight away.Very pleased with he service I received.”
Helpful Report
Posted 6 years ago
Ted Cartlidge
Unverified Reviewer
“buyer beware , I bought a new dishwasher for my office, and it did not work, I called customer services who have told me that as it was bought for commercial reasons there warranty is not valid. not clear on their website, terrible customer service , took four days of 20 mins on hold to various departments to be told.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I had a kenwood integrated fridge freezer delivered and fitted by team know how on Monday 21 /10/19 order ref no 7430005093 and I would like say how pleased I was with the man who fitted it ,he did an excellent job and a very courteous polite man thank you Mr Brian Goodhand 10 out of 10 thank you”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I bought a fridge freezer online. It broke within 6 months and I had a replacement. The same model of fridge freezer has broken again within 5 months, but because a part can be replaced on it, I am unable to return the item for a refund or for a different model. Absolutely disgusted! I foresee me having to go through this again in another 6 months time, and losing yet another freezer full of food. I will never be buying from currys again. The fridge freezer is Grundig GKF15810DN.”
Helpful Report
Posted 6 years ago
Wendy
Unverified Reviewer
“Do wish I had come and read these reviews before going online to Currys. I am disabled my husband is my full time carer not well himself has arthritis. Anyhow, our washing machine broke down on the Saturday just gone, 19th October 2019, looked online at various washers and found Currys to be the most reasonable, money wise. How wrong could I have been. Delivery of an Indesit 9 kg 1600 rpm booked for Sunday 20th October, yesterday, paid for £20 and disposal of our old one another £20 total cost £319.00, delivery came whilst I was in the shower and my husband had showed the guys delivering around the back way to bring washing machine into the kitchen. Alas they did not get into the kitchen with it as my husband asked the driver to check and make sure it wasn't damaged, good job he did as it had a large scratch across the side which was going rusty. Oh, the driver said after my husband had said we wanted our money back, only get my disability money and this was a purchase that wasn't planned, the driver said that we could have 15% off as it was only cosmetic, hearing this through the open shower window I replied, No will have money back and go elsewhere, after this driver got on his phone to someone, a woman who's message to the driver was that we could have another machine, same make the next morning, today 21st October, 2019, after a bad night my husband helped me up early so I was awake enough to have a shower before Currys arrived, time went on and on no delivery. Around 10.00 I contacted them, after going through some awful music for 30 mins and then pressing the right number to get the right person, awful music came again for another 15 mins, then a male voice answered so gave him all the details he then said he would put me through to someone who could help me, I thanked him and then waited another 10 mins before someone else answered my call, and when he said the order had been cancelled couldn't believe my ears, after explaining or thought I had passed him over to my husband who told him exactly what I had said. This guy from Curry's had phoned somewhere while my husband had waited and said they had to cancel the number we had in the beginning as we had the delivery and another dept needed to raise another delivery note for another to be sent out, but the 2nd machine would be coming around midday. Great, No, machine was perfect not a blemish on it, driver and co went off my husband got to work and after plumbing it back in, adjusting feet to level it etc., had to first wash it through to clean any residue out from factory, then tried our best to get stuck in to 4 days of washing, but this machine was faulty making strange noises, computer thingy all haywire all sorts wrong. Husband called the Indesit technician who said an engineer could be with us Thursday this week, for goodness sake want to do the washing, no laundry to take it to, nobody to ask for help and no washing machine, the tech guy speaking to my husband heard the noises the machine was making and agreed there was something seriously wrong with it, couldn't wait until Thursday washing piling up and this never happens always wash every day. So tech guy issued a special ticket so that we could have another exchange, after my husband came off phone to him rang local Currys, yes went through same process as I did this morning, eventually 40 mins later a voice on the other end, husband explained all then asked if we could choose a different machine and any difference down to Currys for the stress that this has caused us, as by now I was in tears over it, husband was told yes he could choose another make but when asked about delivering one tomorrow, we are roughly 7 miles away from where they are got told that we could maybe have a call to confirm anything on either Wednesday or Thursday this week, apparently all booked up for tomorrow, yet when looking online at curry's they have machines available for delivery tomorrow, yes they charge for it but they have drivers who could bring out a machine free of charge to us. We are that fed up with Curry's just want my money back and go elsewhere to a decent company, but have been told by Curry's it will take at least 5 days to put back in our account, and we can't afford to go and get another until money is back, so do not have any choice but to suffer more and wait for Curry's to ring maybe Wednesday fingers crossed so we can have and I pray a decent washing machine. You just could not make anything up like this, we are so stressed wish I had seen this site before would never have gone to Curry's. So sorry it's a long moan but thought I would just tell our experience that we have had.”
Helpful Report
Posted 6 years ago
Currys is rated 2.0 based on 3,509 reviews
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