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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“ABSOLUTELY HORRID CUSTOMER SERVICE - Spoke to a guy called Chris in the online department regarding a microwave order i received the day before (The russell hobbs rhm2017) it makes a very disturbing loud noise when i first turn it on then goes quite before going off completely. he popped me on hold, came back and said one other person had left a review about that product and said after a while it sorts itself out so there's nothing he can do. i insisted i to speak to a manager but said he wouldnt do that and hung up the phone on me instead. I called back and spoke with a lovely lady called Yasemin who sorted out the issue and issued a collection/replacement”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Rubbish service Spoke to Imram at Nottingham he had an attitude problem from start to finish I needed a new fridge freezer and curry’s were advertising removal of you old one I found one I liked and asked if the door handles could be swapped to the other side he said yes no problem they come with and idiots guide and there should be no problem. So I said I would buy on he then said I had to pay for removal as it was selected only. I asked if he would wave the charge and he said no so take it or leave it. I left it and drove to Derby who instantly waved the removal charge. I received by f/f today and being a widow I found swapping the doors & handles s nightmare do I rang installation and spoke to Emma (obnoxious) and she said they couldn’t help me as I had already tried to change the doors my self. Fortunately for me my very bright daughter rectified the problem for me. Curry’s service from start to finish as been appalling”
Helpful Report
Posted 6 years ago
Katrina Harris
Verified Reviewer
“Errors made by them taking my order and delivery date. Customer services couldn't give a damn and then... won't refund me for 3-5 days meaning my son's birthday is RUINED! TOTAL DISGRACE!”
Helpful Report
Posted 6 years ago
Rache
Unverified Reviewer
“I only usually leave positive feedback, it takes a lot to push me to leave a negative review however Currys PC World have pushed me that far. I am leaving a one star review as it’s not possible to leave a zero star review. Absolutely disgusted by the service provided by Curry’s recently to my elderly in laws. Delivery was arranged for Sunday but failed to turn up. They rang during the day to query progress and were told two conflicting stories regarding where their delivery was. When it failed to arrive, I rang on their behalf and was told the driver could not find their address. (they live on a main road – anyone unable to find that address shouldn’t be a delivery driver and why did they not ring to ask for directions?) . Many phone calls followed over the next two days as the delivery was constantly changed when I was tracking the status on line. It was finally delivered on the Thursday, but only after I emailed the customer services department and copied the Chief Exec. Yes a financial gesture was given, but quite frankly, it wasn’t worth the inconvenience and hassle.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Placed order for 50/50 intrigated fridge freezer with ‘fixed’ fitting. First deliver item has sliding fittings. 2nd delivery again sliding fitting, wrong description on Currys website. 3rd delivery 70/30 fridge freezer delivered instead of 50/50 wrong one put on delivery van. Currys you are a joke. Treat customers appallingly. Wish I had never purchased goods from you and will never buy from you again. One star is for nice delivery staff. Certainly not for Curry’s customer care.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Fridge freezer delivered damaged after I have tel 3 times I hope to have replacement after 1 month visited shop today manager said to email head office as unable to compensate me no aftercare will never purchase from again”
Helpful Report
Posted 6 years ago
Diana. Ingoe
Unverified Reviewer
“American style fridge freezer delivered today. Two men arrived with it, took off packaging before trying to move thro the front door. The weight was far too much for these guys. They had nothing to put down to protect the floor and consequently managed to dig a gauge in my wood flooring! From my observation they had had no training and were not strong enough to carry such a heavy item.”
Helpful Report
Posted 6 years ago
Andy Fagan
Unverified Reviewer
“Diabolical after sales service. Delivered a damaged washing machine and cannot get any resolve after a week. Phone queues of 1/2 hour and 3 day delays in replies to emails, even then they ask ridiculous questions they already have the answers to in original email. AVOID !!”
Helpful Report
Posted 6 years ago
Charlie Mcfadden
Unverified Reviewer
“Went down to get frigefreez seen to I liked but would have to wait till the next week to get it dont think so went to argos instead”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I’ve never left a bad review for any company (even though I should have done so) but I am absolutely infuriated with the utter lack of customer service and the abhorrent attitude of staff on their “customer service” line .,, took 50 mins to speak to someone and “jasmine” was the most rudest, awful person I’ve ever spoken to !!! Just about to put in a Paypal case to get my money back ... ordered on AO now !!! Avoid this company”
Helpful Report
Posted 6 years ago
Barto
Verified Reviewer
“I wouldn’t of even give Currys a 1 star rating never ever will I step foot in a Currys shop again I’m so angry 😡 there cashback offers are a load of rubbish you don’t get money back. And there so un helpful. I’d rather go elsewhere and pay twice as much.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I paid £10 extra for the next day delivery to receive it for Mary son’s birthday. Waited for 4 days and rang them twice a day requesting update about my order. Every single time they said your order is out for delivery and will arrive%100 today. Day 5 and still waiting... currys ruined my son’s birthday.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“absolutely discusting customer service. Collected new washing machine, got it home, didn't work. Tried ringing c'mer Serv on hold over 1/2 hr, tried several times. No free phone no. Emailed, finally got reply 5 days later saying sorry but not addressing my request for compensation as had no option but to return to store (another 20 mile round trip). Trying again as we spk to contact cmer services, on hold 13+ mins at moment. WILL NEVER EVER SHOP AT CURRYS AGAIN IN MY LIFE!!!! & ADVISE OTHERS TO DO SAME.”
Helpful Report
Posted 6 years ago
Wayne Withers
Unverified Reviewer
“I bought a Laptop from Currys last December and when a hardware issue arose after just 9 months they insisted on charging me £50 to run a diagnostic. Are they having a laugh? Although I've tried in vain to register a complaint they won't even allow me to speak to someone from their complaints team and finally offered me a £10 voucher off my next purchase. That's a waste as I'll NEVER use Currys again. I have grown to realise that customer care does not exist with this cartel and Currys are only interested in stripping as much money as possible from their unfortunate customers. The 12 month manufacturer warranty means NOTHING to Currys. An absolute rip off.”
Helpful Report
Posted 6 years ago
Manish Shukla
Unverified Reviewer
“Horrible experience dealing with the purchase. We ordered something to be delivered next day and paid extra for it. We stayed home all day but the item was not delivered. We got a call next day that it will be delivered the next week. We will never shop with them ever again.”
Helpful Report
Posted 6 years ago
Thomas Stikans
Unverified Reviewer
“Awful. Ordered a laptop to be delivered to a store, got the order cancelled because they couldn't "deliver it to my house". Phoned them up and they told me the bank cancelled my payment. Phoned up my bank and the payment had actually went through fine. When I phoned them back they didn't explain themselves at all. Checked the page of the laptop, and they've decided to take the delivery option off. My money is now stuck in "pending transactions" until it, hopefully, gets cancelled. Why not deliver an item? Awful. Awful shop, awful service, and they LIED to me and BLAMED my bank.”
Helpful Report
Posted 6 years ago
Craig Smith
Unverified Reviewer
“Bought a battery powered hoover for nearly 200 pounds - it broke after 3 days - took it back to Currys crown point Leeds - they didn't want to know - they told us to ring the hoover manufacturer - the shop then wouldn't help us any further and told us to leave the store when I got angry with them!!!! Worst customer service I have ever seen....”
Helpful Report
Posted 6 years ago
Sherin Mg
Unverified Reviewer
“Please dont buy careplan from currys. They wont repair it and you will loose your money.. If few water or juice fall, they may say misuse.. If falldown they say mishandle.. If anu software or hardware issues they they overuse... They will take all your money.. If you cancel your careplan after buying, you have to ages to get the money but they wont give you full payment.. Only they will give 2 month careplan prize... Still doubt...? Go through reviews on teamknowhow...”
Helpful Report
Posted 6 years ago
Sylvia Gotts
Unverified Reviewer
“All of it why send a person who’s clearly not helpful we have no way of moving forward until someone comes to move the American fridge on the parth out why give the size when you’re person go by the box and package 📦 and refused to help us Stating there’s more than 3 steps and refused to take the old one it had a small amount of ice too much cont do on Saturday dissatisfaction all round spent a lot money to get shabby service we also told the shop we live on a slope he completely refused started not told we are 60 years old thanks curry s”
Helpful Report
Posted 6 years ago
Sahin Sen
Unverified Reviewer
“Don’t even sign up with them. I have been paid money to them last 3 years. My washing machine is broke and I rang them up to book repair. They said it will take 5 days. I have waited 5 days. No one turned up I rang them to find out and just been told never been booked at first place. I have 3 kids all going to school. Paid them about £400 last 3 years for nothing. If you don’t wanna waste your money don’t even go near them. This is rubbish. Useless. They don’t even know what they do.”
Helpful Report
Posted 6 years ago
Currys is rated 2.0 based on 3,509 reviews
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