Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.97

“Waited in all day for next day delivery and items not delivered. Won't be using again...buy beware false advertising!!”

Helpful Report

Posted 6 years ago

“If 0 stars was an option that would be my rating. To all reading this, NEVER buy a care plan from Currys for any product you buy. The service provided by Team Knowhow is appalling. Delivery time slots are not kept. This is particularly annoying when the time slot is 7am-11am. The driver lied and made out he wasn't aware my delivery was to be made by 11am when he called me at 10:47am. No reasons are given for the delay and the delivery team does not call you back when they say they will. Their website and live tracking are not updated and have incorrect information. The state my TV was delivered back to me was unacceptable as they had put shrink wrap around the edges of the TV screen then put the clear plastic border over the shrink wrap. There is no way for me to take the border off and get the shrink wrap out. (See picture). I was informed to just trim it and leave the excess shrink wrap in the TV. I refused to do so as my TV never came with this excess material lodged in it when bought or when sent for repair. Making a complaint with their customer service department will get you nowhere and a call back (which is the very least they can do) is not guaranteed. They don't care about their customers or providing a good service and they certainly won't do everything they can to put right their mistakes. The only way this company will learn anything and improve is when they see their profits fall. It's your money so make sure you spend it with a company you know you will get a good service from.”

Helpful Report

Posted 6 years ago

“Have insurance with you for 3 laptops and now I've put 2 off them in for repair in the last 6 months and u refuse to repair stating misuse, how can u misuse a charging port its ware and tare!!!! BE WARE DO NOT TAKE INSURANCE WITH THIS RIP OFF COMPANY!!!”

Helpful Report

Posted 6 years ago

“I wish I could give 0 or - stars I brought a Tv from Currys and took out their care plan from KnowHow, the care plan was the worst mistake ever. I have now been with out a TV for 8 weeks and still no TV. I have been paying the care plan for over 2 years now , my tv stoped working so I called KnowHow , they came picked up my tv and replaced it as my tv was unfixable , when It arrived it had no box, no remote or stand so I was unable to use it. I then called and asked for a stand , I have received 6 stands at different times but none that fit the tv. I returned the tv to Currys after 7 weeks as I was fed up with the broken promises from KnowHow, I have been promised a voucher so I can collect a tv myself but still no voucher , it’s been 8 weeks now and they don’t seem to be bothered. In my contract it say I will receive a working tv within 7 days so KnowHow have broken the terms of the contract. I have made complaint after complaint but nothing. I don’t understand how Currys can recommend KnowHow when they are so bad, they have 87% bad reviews, and they are giving Currys a really bad name. If I had know this before hand I would never have used them. Stay away!!!!”

Helpful Report

Posted 6 years ago

“I wish I could give 0 or - stars I brought a Tv from Currys and took out their care plan from KnowHow, the care plan was the worst mistake ever. I have now been with out a TV for 8 weeks and still no TV. I have been paying the care plan for over 2 years now , my tv stoped working so I called KnowHow , they came picked up my tv and replaced it as my tv was unfixable , when It arrived it had no box, no remote or stand so I was unable to use it. I then called and asked for a stand , I have received 6 stands at different times but none that fit the tv. I returned the tv to Currys after 7 weeks as I was fed up with the broken promises from KnowHow, I have been promised a voucher so I can collect a tv myself but still no voucher , it’s been 8 weeks now and they don’t seem to be bothered. In my contract it say I will receive a working tv within 7 days so KnowHow have broken the terms of the contract. I have made complaint after complaint but nothing. I don’t understand how Currys can recommend KnowHow when they are so bad, they have 87% bad reviews, and they are giving Currys a really bad name. If I had know this before hand I would never have used them. Stay away!!!!”

Helpful Report

Posted 6 years ago

“I wish I could give 0 or - stars Stay away!!!! I brought a Tv from Currys and took out their care plan from KnowHow, the care plan was the worst mistake ever. I have now been with out a TV for 8 weeks and still no TV. I have been paying the care plan for over 2 years now , my tv stoped working so I called KnowHow , they came picked up my tv and replaced it as my tv was unfixable , when It arrived it had no box, no remote or stand so I was unable to use it. I then called and asked for a stand , I have received 6 stands at different times but none that fit the tv. I returned the tv to Currys after 7 weeks as I was fed up with the broken promises from KnowHow, I have been promised a voucher so I can collect a tv myself but still no voucher , it’s been 8 weeks now and they don’t seem to be bothered. In my contract it say I will receive a working tv within 7 days so KnowHow have broken the terms of the contract. I have made complaint after complaint but nothing. I don’t understand how Currys can recommend KnowHow when they are so bad, they have 87% bad reviews, and they are giving Currys a really bad name. If I had know this before hand I would never have used them. Stay away!!!!!”

Helpful Report

Posted 6 years ago

“As Currys still recommend using KnowHow I shall share my experience. Knowhow were a great company, been with them for years and had no issues but something seems to have changed. The service is terrible now. Poor customer service, long delivery dates without explanation that are continually put back further. When they finally settle on a date, you wait in all day and the delivery doesn't arrive. They don't care if you take time off from work, not their problem or "out of my control, its another department" as I keep being told. Asking for supervisors, or trying to escalate to a complaint is useless as they give you promises of resolution and timescales they then retract them when you next call. If you want a service as promised in your plan then I advise you look for an alternative company as KnowHow seem unable to honour their promises.”

Helpful Report

Posted 6 years ago

“Team know how clearly don't know how appalling customer service waited in for a washing machine on Thursday given a delivery time between 4.30 and 8.30 however it never turned up then received text to say it would be delivered on Saturday when I finally got through to them I was told the drivers time was up for the day and they had to return to the depot I phoned again the following morning to try and get a delivery time and complained about the late delivery and was told the machine was probably broken then there were no notes on the system to say why it hadn't been delivered will never use Currys again .”

Helpful Report

Posted 6 years ago

“Basingstoke Currys turned away an 88 year old lady who tried to return a faulty printer cartridge. They said they needed a receipt before they could do anything. I've ascertained that she used her bank card and have advised her accordingly. They should have done this, not sent her away, when she can hardly walk and had to make a special trip. They have behaved like rogue traders!”

Helpful Report

Posted 6 years ago

“Be careful everyone, after a bad experience of pressure selling warranties i didn't go to curry's for many years. Recently i thought I would try again, they added £80 cables to my order without asking me. Luckily I noticed on the till screen and told them to take them off!!! When i got home i checked it out and i didnt even need them for my new tv. They will do almost anything to rip people off. I have made various complaints and they just say they will conduct some training, i will never use curry's again. Terrible company.”

Helpful Report

Posted 6 years ago

“I would like to say I am very pleased and extremely happy the way 79 oliver help use and showed use how the purchase worked. he was very pleasant and well mannered person. nothing was any trouble will be 100% shopping again soon and I hope I get served by the lovely oliver (79)”

Helpful Report

Posted 6 years ago

“Disgusting customer service, extremely unhelpful and clearly don't care whatsoever about their customers”

Helpful Report

Posted 6 years ago

“A Terrible Service. Failed to turn up twice to install an integrated washing machine. Extremely difficult to get through to customer service. After many phones we did and then they gave us wrong advice. Sent a letter of complaint to Currys but to date they have not answered.”

Helpful Report

Posted 6 years ago

“I wish I could give Zero or even -ve rating. Whole team let me down. I have order an HP Laser printer for my work over the phone. The sales agent Nathen (EXT 27778) book an order. Since this is for business use and need printer asap so I agreed to pickup next day from local PC word store from Manchester. He pushed me sell for care plan, I agreed after too much push and paid extra ..Happy ending. But Wait … after putting the phone down got confirmation email … shocking to see that it says my Order will be ready to Collect from Oxford Street LONDON ….WHAT LONDON??? Yes , I asked to pick up from Trafford Centre Manchester….. Call the guy again, he said oh don’t worry don’t worry I will sort this out … Ignore the email and I will call you shortly….. No Call. After few hours I called again, Oh sorry there is system glitch , I don’t know what is happening but I will sort this out you will be get the printer now, even I will try to get this deliver to your address, I will get back to you soon….. That’s very kind. Received email next day that my order is ready to collect from Oxford Street London and the Funny thing is I got a call from Curry’s that when I go to collect take ID will me. When I explain that I asked to collect from Manchester she said Oh sorry for that but make sure when to go to Oxford Street branch take the ID with you. Called Nathan again (hard to get him, as clearly start ignoring me) , he promised that he will sorting this out and you will get the printer today but he has to cancel the order first and place another. After few hours I have received email that your order is cancelled and refund will be processed next day and will be delivered via Gift Card using the Royal mail delivery and could take 3- 4 days. In a nut shell I could get the same printer FROM Amazon in next day delivery with same price or over from another supplier buy as a loyal customer I prefer Curry’s PC World. They disappoint me, clearly It was Nathan’s fault and he did not know to resolve the issue. My business process suffer without printer for so many days,. Having a small business and when you relaying on the printer. It is very frustrating. Curry’s did not offer any compensation for such poor service they provide.”

Helpful Report

Posted 6 years ago

“Having spent over £3.000 on a new OLED TV and sound bar I received the absolute worst after sales service I have en-counted from a large company ever. From start to finish the duty manager, sales staff and particularly the "Know How Team" were inept and appeared to pass the buck at any opportunity. Even a refund took over two (2) weeks to resolve. I will never deal with them again ever.”

Helpful Report

Posted 6 years ago

“The Installers were absolutely amazing. It wasn’t an easy job fitting our machine but they both had patience of saints. Thank you so much for spending the time installing our machine. Very friendly, helpful and thorough Mansel and Diarus”

Helpful Report

Posted 6 years ago

“Avoid taking any sort of care plan from Currys. Appalling customer service by team know how. You will be lucky if you get through in less than half an hour whichever option you press on the menu because I have tried most for the past week. If you are ringong for a refund, They will say a week but it will be down to you to chase this up from my experience because it doesn't refund due to technical problems. And you may after hanging on the phone for 45 mins they give you an option to send a cheque in the post. And it can take up to 28 days tobarrive !!! The payment is taken from your card in less than a second!! Try and buy from argos or even amazon they are more professional than Currys.”

Helpful Report

Posted 6 years ago

“Samsung soundbar developed a fault within ten months of buying it after being fobbed off that it’s Samsung’s problem not curry’s and that I need to deal directly with them,I took it back to curry’s for repair was told normally 7 to 14 days chased it up with the know nothing experts they couldn’t help and the unique repair number means nothing all he could do was just email the store to get the store to chase it up its now been 21 days just trying to speak to a person with an clue about what’s happening seems almost impossible.They might compete on price but when it come to customer service they are hopeless”

Helpful Report

Posted 6 years ago

“Hi there, do not buy large appliances from this company!!!!!!!!!! We brought a Kenwood cooker, after a few weeks it developed a fault which was over heating (burning all the food on the lowest setting)! After 45 minutes on the phone being passed from one person to another we were finally told to go to our local store for a refund ha ha!! We spent an hour in the store as the assistant phoned the same number we used and got the same answer, we asked to see the manager, he was not available! It has now been three days and hours on the phone and this has still not been resolved!! We now have to wait 10 days for an engineer to come out and agree our cooker is faulty, leaving us with no means of cooking food. Management from curry’s and Kenwood do not care! And will not stick to there return policy! We are now taking it further to trading standards to get our money back!! We wont step a foot in curry’s again!! Absolutely disgusting!!”

Helpful Report

Posted 6 years ago

“65 inch tv delivered today on time paid for install but delivery guys had not a clue on how to install left tv not working said someone would ring few hours later no call so went to store ordered and paid for tv plus install guess what cant send anyone out to Friday today being Tuesday so much for team knowhow terrible service clearly untrained staff plus poor follow up and a don't care attitude”

Helpful Report

Posted 6 years ago

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