Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Far too much to put here”

Helpful Report

Posted 6 years ago

“When you get to heaven you can tell the angels that you never saw evil so deeply personified as you did in the face of Curry's PC World customer service team.”

Helpful Report

Posted 6 years ago

“Purchased a Kenwood fridge freezer from Currys 6 months ago and took out the extended repair warranty also. About 3-4 weeks ago the motor started getting noisy, phoned Currys and 28th.Sept they came back to me with a job number (C4734243) and I was told an engineer would contact me, he did and asked me some questions and Diagnosed the problem as the fan motor - he ordered the part and said 'if you don't hear anything in the next 2-3 days - ring, I did and was told the item was on back order with Kenwood and wouldn't be here until at least the 19th.October! I said what am I supposed to do for 3 weeks! I Confirmed I had taken out the' Repair & support plan' and was told that there was a '7 day repair promise' on that plan! This was then given over to the 'Care Plan' team to deal with, heard nothing for about 4 days so rang - only to be told 'because the engineer didn't physically inspect the fridge they would not replace it'!!!! I then had to ring the 'Know how' team (AGAIN) and ask for a PHYSICAL inspection - came out within a day or so and CONFIRMED exactly what he had first diagnosed over the phone! I have made numerous phone calls to different departments and STILL have no working fridge/freezer after nearly 3 weeks!! Raised a Customer Complaint with them (CC3813225) - for what good that will do!!?? Their '7 day repair promise' is not worth the paper it is written on, I cannot believe the unacceptable service I have been given!!!!”

Helpful Report

Posted 6 years ago

“The worst customer service I have ever experienced. Utterly contemptible.”

Helpful Report

Posted 6 years ago

“The issue that I have experienced was: bought 3 items, electric inst oven, inst washing machine and inset washing machine. Let's start with inset electric oven bought to replace existing electric inset oven. Warning signs say this must be installed by a qualified electrician. However, Curry's offering 1/2 price installation @£45, I paid for installation feeling confident a qualified electrician would be installing the oven...not so, the oven arrives with 2 guys who took my existing electric oven out to fit the new one to be told I need a qualified electrician. I said I have paid for installation by a qualified electrician so your taking out old electric oven, it has its own fuse box and wirering. No the wirering is different, but you are a qualified electrician and installation means you have what you need to install the electric oven. Got nowhere with that and they left. I rang knowhow (knownothowto) explained and was told I needed to have the work done prior to fitting. No amount of explaining could they understand that they were replacing electric oven with electric oven...I said again to be told they are not qualified electricians but engineers? Got an qualified electrician to fit the oven, took old oven out fitted the new oven using the same wirering. This has cost my £95. Let's move on to the washing machine, well, yes delivered I paid for installation. They take the old inset washing machine out and the dishwasher to get to the pipes. We can't fit the new washing machine as I need a builder to put the waste pipe in, what I said, your taking out fit new one I don't understand, they went outside showed me where the waste pipe could be visited by making a hole in the wall leading the new pipe to the drain. Even I know they are talking rubbish. Rang knowhow who booked me in for installation again. They came on the day they said with extended hosepipes fitted washing machine then they said can't fit the kitchen unit door as they need biscuits to fit so they can drill different holes I rang knowhow said you need to order these parts (why should I order the parts. It should be them ordering them). Again back onto knowhow who order the parts. THey some weeks later Iafter i got a text saying got thee parts coming to fit. They did fit the kitchen unit door on but quests what the door doesn't fitted properly and as the took the dishwasher out to get to the pipes the dish washer was not refitted propley and makes a strong Clicking noise. Now fridge, inset fridge, easy take out refit new fridge, yes good, but don't have the parts to refit the unit door to the fridge. Told I have to order the parts, so what I have to order the parts, no you order the parts, which they have done as I got a text to say these have been ordered but no date for them to come and finish the job. This has been going on since 10/08/18 I did mention that if I ordered over £600 in one shop I would get £50 off, this didn't happen, same on a second order for television over £600 should receive £50 discount. No I didn't get the discount, and pay out for a qualified electrician all in all £145 lost not to mention what a joiner is going to cost to fix the dishwasher and reline the units to close properly. Currys PC World Reply from Currys PC World Published 18 September 2018 I'm sorry to hear this Elaine, my apologies for the problems you have encoumntered. So we can ensure this is investigated further, please email us at letusknow@teamknowhow.com with the reference CUR24255. Could you also include your full name, full address, delivery reference and a copy of your review? Thanks, Marcus Reviews by my friends Image of Larayn Draper 05 September 2018 Larayn Draper informs you about Prestige Flowers All my friends on Trustpilot It occurred on: 5/10/2018 It is now 5th October 2018 and all the above issues have not been rectified. I now would like you to get involved. As my kitchen door unit's have not been refitted propley. My unit fridge door needs parts, which they say have been ordered over a month ago and still no response or repair. Discounts not given. Hence..£50 off each order over £600. Sending persons who are not qualified electrician to fit electric oven, fridge and washing machine, after strongly recommending, these items need to be installed by qualified electrician to find that the person who arrived to fit it to carry out installation is not a qualified electrician I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this”

Helpful Report

Posted 6 years ago

“extremely disgusted by the service of delivery I had a washing machine delivered they was swearing going mad about taking it to my flat door 10 steps as I have stairs I paid £20 for this!!!!!! ... women on my own I was disgusted and so shocked!!!!! they don't deserve a star at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“DO NOT EVEN CONSIDER BUYING ANYTHING FROM CURRYS! I bought on march 2018 an hp envy laptop for £999 and did the 3 year no matter what warranty for an extra charge of £300. After 3 days of use, the E-key fell off, 1 day later the speakers made a buzzing sound, the screen was missing the magnetic part that you manually close it up to a point and then it closes by itself. Curry's staff offered me a new laptop, 5 months later the speakers of the new laptop started buzzing and not stopping after something was played. OBVIOUSLY DEFECTIVE PRODUCTS ARE SOLD AT CURRYS. After this major inconveniences, currys refused to give me a full refund even though I don't want to buy a laptop or anything else for that matter from them. They offered me to fix it "for free" (after the £300 warranty i paid) but hold it for 7 working days. I really need the laptop as I'm an engineering student. My advise after the huge mistake I did with buying a laptop from currys; better spend more money on buying a laptop straight from the company that created it. IF I COULD I WOULD GIVE A ZERO STAR RATING. DISGRACEFUL.”

Helpful Report

Posted 6 years ago

“Selected and Paid for a dryer in store on Sunday 07/10/18. Staff very helpful and sorted out a delivery day for Thursday 11/10/18. I booked a day off work to await the delivery, on the morning of the delivery got a SMS to say it will be delivered between 12.30 and 16.30 Thanks, Team Knowhow. No sign of them by 16.15 so decided to go on the website and use the tracking number they had also sent me. This informed me that the delivery had been cancelled and will now be arriving on Monday 15/10/18. No phone call, no text, just assumed that someone would be in on that date to accept the order. Tried ringing the number on the receipt, but all I got was an automated service, no option to speak to a human. Sent an email to their customer service to say Monday is not a convenient day to deliver and can they get back in touch with me before then. Got an automated email back saying I am truly important to them and someone will contact me in the next 7 days. Needless to say I drove back to the store cancelled the order got a full refund (Manager in store could not have been more apologetic, and said that deliveries were out of his hands). Came home and bought one on line, will never use Currys again.”

Helpful Report

Posted 6 years ago

“My wife went into Currys at the Retail Park Newbury today to try and purchase a hoover (about £200 worth of business). She went in about 1600hrs, 3 sales assistants were just standing around chatting amongst themselves on the ground floor. So she went upstairs to where the hoovers were on display and there was only 1 sales chap there, who was busy with a customer. So she went back down the stairs and asked a lady sales assistant if there was any chance of speaking to a sales assistant, only to be told 'Not sure what you want, but when you find anything you like, come and give me a shout!' This is without doubt customer service of the highest quality...........I think not! The general attitude of staff in this Store has always been very,very poor and gives a bad impression of Currys as a company. You really feel like they are doing you a favour by even talking to you! My wife came back home and ordered a hoover on-line”

Helpful Report

Posted 6 years ago

“went to Bedford branch to buy a cooker today, I have shopped there before and been happy, today however we were unlucky enough to be served by Gaurav (operator 31). my wife and I found him quite rude, arrogant and patronising, I couldn't believe that currys could put such an immature 'boy' on the sales floor he answered some questions with an eye roll as if had more important things to do than deal with us. not once did he crack a smile and clearly thought that he was too important to deal with somebody that runs two successful businesses and was standing in front of him with cash to buy a cooker I wanted to walk out of the shop but my wife needs a cooker and I didn't want to upset her although I found out that she would have been happy to do the same, now with hindsight I am considering cancelling my order and shopping elsewhere”

Helpful Report

Posted 6 years ago

“They fraudsters, conartists, liars. They have no customer services at all. No one in store or customer service, their know-how care plan team deal with my query all they keep doing is advising it's not their issue, you need to speak to this person or this team. They have caused so much stress. Mis sold me a TV and insurance and now fail to comply with their promises and guarantees. Ombudsman complaint coming up.”

Helpful Report

Posted 6 years ago

“Ordered a new Hotpoint washing machine from Loughborough Branch of Curry's/PC World and paid for timed delivery for Friday 5th October of between 1:00 till 5:00pm along with paying for removal of old washing machine. In store service was excellent. Shame it went down hill from there, phone call from delivery men at around 5:00pm to say they would be here in around 45minutes to an hour, delivery finally arrived at 6:45pm with delivery men complaining that they had had a busy day and had delivered to me before two other deliveries they should have made because I was not happy when they had called me. Then they unloaded the washing machine and I noticed before they carried into kitchen it was the wrong colour, silver where it should of been white, further grumbling from delivery driver to which I explained it could have been worse, we could have noticed after they had carried through the doors and into kitchen. Delivery driver checks on lorry, surprise no white washing machine of same model, off they went. Contacted Curry,s customer service 30 minutes to get through, gave details of problem etc. only to be put on hold again for further ten minutes. Finally answer was the best they could do was a Tuesday delivery of between 7:00am till 7:00pm, explained again that I had paid for a timed delivery and that this was not acceptable, lady at customer service replies with, 'you didn't say that you had paid for timed delivery', asked if they could improve on delivery and deliver before Tuesday, answer, no, no offer of compensation, had to ask, £10 offered for fail to deliver or £20 Curry's voucher. Asked to speak with manager, answer, it wont make any difference, we don't compensate any further. While I appreciate not the customer service ladies fault, maybe a little more consideration and manners dealing with problems would go along way, I think its called customer service. Would I shop at Curry or recommend, not at the moment.”

Helpful Report

Posted 6 years ago

“I purchased a laptop from currys on 17/8/18 which i had to return on the 29/9/18 with a fault on the keyboard. I was told it would be sent away for repair & i would be informed by text when the item was ready for collection. I received a text on the Friday 5/10/18 telling me that my laptop was ready for collection so instead of leaving it till the following morning which was a busy Saturday i decided to make the trip early evening Friday only to be told the item had not been delivered. I was fuming as they thought it was nothing special & sometimes happens. I asked to speak to someone higher up to make proper complaint as this was not the service i expected. Someone did come to me & after i had voiced my disapproval he went away to speak with someone else for a minute or so. He then returned to tell that my laptop was here after all but nobody could be bothered to fetch it from the stores at the back of the shop. Very very poor customer service but after reading other reviews i am not surprised. I was never a fan of currys & this just backs up my feelings about there poor & shoddy treatment of customers. Another lost customer.”

Helpful Report

Posted 6 years ago

“Absolutely bloody disgusted with this companies customer service. Having to wait till an inquiry is finished with Dpd till i can have my tv or money back . Thats a right attitude to have what about me being out of pocket or even my daughter actually getting her birthday present. Ordered two tvs , over the phone ,was told they would be delivered friday 28th sept . But what i wasn't told was that my 1 order would be delivered by two separate companies. The large tv was delivered, no problem. When i asked where the other one was, he told me dpd deliver the smaller items. No small tv arrives, this starts the first of hours on the phone to currys. Apparently it left their depo in time for dpd to deliver it friday but they didn't do so rearranged for monday , still no tv , more time spent on the phone apparently its lost . Someone will call tomorrow, Tuesday , i laughed , but hey i was right no return call. Phoned them again , its under investigation. Called again tonight, still under investigation, it was only raised Tuesday , it could take a few more days ,i can't get a refund until the investigation is concluded, but hey Currys will be refunded when its sorted out . I asked, and how will i know its been concluded you'll get an email . It all absolutely stinks !!!!🤬🤬🤬🤬”

Helpful Report

Posted 6 years ago

“Purchased a Panasonic sound bar for £150.00 salesman said I will give you a free cable and a picture perfect disk when I got my recite it showed the sound bar being €99.00 and listed the cable and disk €50.00 when I came to exchange the sound bar a few days later the salesman was only going to give me €99.00 in exchange even though i paid €150.00 he had added the free items in with the bill he lowerd the price of the sound bar so that he could include the cable and picture perfect disk they don't give anything for nothing very unhappy”

Helpful Report

Posted 6 years ago

“Don't seem to care about Breach of Contract or Customer Service My order for a large product was placed online on the 14th September 2018 with a fixed delivery date agreed of the 27th September 2018 (full day window for delivery). I waited for the item all day as I had received no additional correspondence. I chased up with customer service the following day and have been told that there was a failure in there process and that the item was not available. My payment has been in their account for over 2 weeks and the order without my agreement was cancelled during the conversation and I'm told to expect a refund in another weeks' time (three weeks of having my money and not be in a position to deliver the item I ordered). My situation was dismissed by customer service staff and a half-hearted apology and poor compensation offered. I could not get the details of this or the conversation conclusions in writing and was only given a couple of names. I asked about 20 times for the issue to be escalated to someone who could deal with the problem but this was refused and I was not allowed to speak to another member of staff or manager. I have wasted a further 1.5 hours approximately on phone calls alone trying to resolve the issue. Case number has been setup for me and I have said I want to issue a complaint but not helped to do this by customer service. Team KnowHow have so far dismissed all responsibility and are happy to be seen as untrustworthy and dishonest. I'm waiting to see if it is escalated and will update as necessary. Seems that legal action is only way to get this company to behave responsibly.”

Helpful Report

Posted 6 years ago

“https://m.citywire.co.uk/money/is-currys-the-worst-shop-in-britain/a402782”

Helpful Report

Posted 6 years ago

“So I trade up my RBS rewards to obtain Curry’s vouchers in order to purchase a very expensive coffee machine from this company. Before doing to I check it’s in stock, reserve it then obtained the gift vouchers (which I wouldn’t otherwise have bought). I purchase the machine, pay for it and am provided with a receipt and delivery date. 4 days later I receive an email to say Curry’s cannot provide me with the machine and refund the vouchers REFUSING to then refund the cost of the vouchers to me. The lady ‘ROSETTA’ who I had dealings with should NOT be employed in customer service. She alluded to me attempting to commit Fraud and Laundering Money. Her manager who was more polite certainly was unable to resolve the issue. I now have a very expensive gift voucher that is of no use to me whatsoever and no coffee machine!!! Would AVOID AT ALL COSTS!!”

Helpful Report

Posted 6 years ago

“I bought a blender from Currys Crayford today, but the operator Maryam was very rude and made me angry. That ruined my day. I went there to collect the blender and I had to repeat 3 times what I want , almost shouting because she wasn’t concentrated. I don’t think she is good for this job.”

Helpful Report

Posted 6 years ago

“delivery a joke and guys supposed to install the new one but decided to just leave for another job leaving me two washers none which they connected or disconnected living in a small apartment their excuse was there was a problem with a pipe after calling and paying a plumber to look at the pipe there had been no issue with a pipe I got the impression they didn't want to lift the old one down two flights of stairs either terrible delivery men rude and not a bit friendly helpful or anything after I paid them to install it never buy from currys again id advise people to do same https://t.co/Rvse9XuxMD”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,479 reviews