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Currys Reviews

2.0 Rating 3,517 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,517 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“I bought laptop on Black Friday deal in Brixton store. They did not have my color in stock, the said it will arrive in about 3-5 days, I said no problem, I will come back and pick it up. They also signed me up for a warranty which they said will start when I pick up the laptop. I went back 8 days later, still no laptop in store. No message sent to me beforehand not to waste 2 hours of my time to take special trip to the store. The customer service assistant called a store in Fulham and said I can go and pick it up from there as i didn't want to spend another two hours going to this store. I went to Fulham store two days later, they would not give me the laptop as apparently there was not email request stent from Brixton. I called customer service in Currys to arrange a delivery of the product to my home as I did not have another two hours to go to Brixton. I had to speak to two people, one didn't even hear my whole story and simply put me through to Brixton store without asking what I want... The second lady I spoke to was amazing and chased up with Brixton, and sent them an email. The manager from Brixton called, and said they can't send me the product and the only way to get it is to pick it up. I could not even cancel it by this point as all Black friday deals were over and I needed a new laptop for work urgently. The manager said he will give me £20 off another product purchased in store as a goodwill for the troubles. Quote: for example if the computer bag is £25 you might be able to have it for £5'. I went to the shop (this was two weeks after my original purchase). The shop has very limited stock and not a very good choice but I managed to find something I would make use of. I take two products to the manager, one is a mouse, price £15. He says, so I can give you £5, off. I look at him in disbelief. And then say really, you said you will give me £20 discount. He then says, ok I can give it to you half price... after further negotiation he says ok, I will give you £10 off. I mean, why am I being made look cheap and negotiate for something he said he would give me? then there was another product as naturally I wanted my credit back, at least something for all the time and money spent (in total 5 hours travelling and 45 mins on the phone and £10 travelling to the stores three times). I mean, half of working day is 4 hrs, who is going to give me my time back? Anyway, of the second product, which was a computer sleeve he said he will give me £5 discount. By this time I was over Curry's. I took it and left. I used to buy all my electronics there, and my mobiles. The last time I bought my mobile I had a poor customer service. After this time I am not going back to Curry's again.”
Helpful Report
Posted 7 years ago
Margaret Taylor
Unverified Reviewer
“I'm putting 1 star when in actual fact I don't feel they/you deserve even 1. I am so angry at your PATHETIC customer service, that I could literally scream. Team KnowHow? What a gang of cowboys you use as your delivery company. There is no other way to describe it other than to say they have LIED REPEATEDLY to us over the last few days. From being given a day and time for delivery, Monday 10th January between 3.20 and 7.20 then it simply not arriving. No txt msg to explain, no email and not answering the phone. This morning we spoke to someone called James in your call centre. He said our purchase, (a double oven and a hob) was 'on the van and out for delivery today' 'The driver will ring you when he's near your location' That was at 8.48 am. At 2 o'clock, when we had had NO contact from your team, we then waited another 15 minutes and finally got through to your call centre again. This time we were told that the oven was 'out of stock' So why have we not been told before this? Why were we told they were on the van for delivery? Why were we told this morning that despite them not being delivered yesterday, we would receive both items today? We cancelled the oven and were told we would have our money back in 3 - 5 days. BUT - we were advised NOT to cancel the hob as it was 'out on the van for delivery today' At 7.30 pm, again, having heard nothing from you people and obviously no delivery, we tried to ring - put on hold for 15 minutes with regular reminders that the office is 'due to close' I decided to see if there had been any changes to to the order and put the details into the tracker - Oh surprise surprise .... it was NEVER getting delivered today and now is scheduled for THURSDAY 13th December. Where do you people get off thinking you can treat customers in this way? It is absolutely disgusting and I am going to warn anyone and everybody NOT to use Curry's/Team KnowHow (Team knowNOTHING) Horrified/angry/disgusted/FUMING. Never again. Anyone reading this ..... don't even THINK of ordering from them. You cannot trust these people. Oh, before I finish - you were quick enough to take our money out of the bank though weren't you.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“They didn't make me feel happy or wanted and did not respond to my letter of disappointment of their treatment of me.”
Helpful Report
Posted 7 years ago
Alan Cunningham
Unverified Reviewer
“Just delivered the product put it down on the floor did not remove any wrapping or try it to see if it was working”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Third failed delivery ! Then cancelled order without reference to me. I would give no stars if possible.”
Helpful Report
Posted 7 years ago
Paul
Unverified Reviewer
“Had a delivery to day of my new fridge or so I thought! the the knowhow team turned up on time but didn't have my fridge on there lorry, not the drivers fault I know and he couldnt of been more helpful he rang up the office and thay said the fridge is not in stock 😠 Now I have no fridge as I took the old one out foods gonna go to waste what a joke! Last time I use Curry's”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I bought an integrated washing machine, it was booked in for Thurs 6 th to be installed,they sent the washing machine but no one that could fit it. Was booked in again for next day afternoon, they turned up in morning when I was at work. Booked in for Saturday men turned up but said they were not able to fit integrated, they rang their office and were assured someone would be here this morning to fit,then last night had txt to say this afternoon. That’s 4 days of having time off work. I rang customer services and the said they had emailed Bath curry’s for manager to call me yesterday I’ve heared nothing. It’s appalling treatment I’ve had from this company,they are doing the same to everyone by the look of these reviews. I don’t know what to do as I have a washing machine stuck in the middle of my kitchen now.”
Helpful Report
Posted 7 years ago
Tommy Tomlin
Unverified Reviewer
“Eastbourne Currys WHAT A JOKE. I originally spent £3000 on a Samsung Curve TV which developed a safety issue fault being that it got really hot and burnt the screen. Ok these things happen and under warranty the INFAMOUS Know bugger all team arranged to pick it up on 18/11/2018 NO SHOW. Finally got collected on 20/11/2018. Repair completed in 5 days but a week later phones up when do I get my TV back. INFAMOUS Know bugger all team then informs me its at the written off department. A week later finally I get a voucher for like for like tv. I go to Currys Eastbourne to be told my like for like tv is not in stock but will be next Friday and delivery would be either Saturday 08/12/2018 or Monday 10/12/2018. Guess what not trusting TEAM KNOW BUGGER ALL I phoned them and nope next estimated delivery date is 14/12/2018. I have terminal cancer and they just don't give a toss SHAME ON YOU CURRYS EASTBOURNE. You've had my money now you don't give a S**T. The most incompetent bunch of ASS****S I've ever come across”
Helpful Report
Posted 7 years ago
Anna
Unverified Reviewer
“Team KnowHow is a disaster! I paid for the installation on in-built oven £90 to happen on Monday 26 Nov; a helpdesk operator called me at 10:30 on 26 to tell me the installation have to be moved to Tuesday 27th because their only installer is off sick. So my new installation window is 9:05-13:05 on Tuesday 27th. I have taken second day of leave from work for this as i was guaranteed the installation will go ahead. On 27th at 10:10 i called the helpdesk and was advised that indeed my slot is 9:05 - 13:05. At 13:14 i called again and was advised that the installers are just being delayed. I called again at 15:15 and then was advised that the installation was actually cancelled on Monday!! the operator told me her manager will definitely call me back. This never happened! They still haven't refund me my £90 almost 2 weeks later so i have to call them on 03 number again. Usual time on hold 30 min”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I ordered a fridge/ freezer and also a washer/ dryer a month in advance for our new house. We received a delivery a slot the night before which was 10:25-14:25. Trying to plan ahead and be organised I also booked a food shopping delivery to come later that evening. At 14:35 I realised the time and recognised that the delivery was late, therefore I called the customer service contact number. After waiting for 45 mins to speak to someone the lady I spoke to said that she had contacted the driver and the delivery would be in the next hour and half. Two hours went by and still no sign of a delivery, so I called customer services again. The lady I spoke to after waiting 30 minutes said that she couldn’t get into contact with the driver but the delivery ‘should’ still be made. Then, 19:00 came round and we still hadn’t received the delivery. Once again I contacted customer services, I was on hold for 40 minutes and the man on the phone could not help me with my enquires. He wasn’t able to tell me where my order was, when it could be delivered on another day. I then asked to speak to a manger and I got told that I couldn’t and would have to wait till tomorrow. After a very long and painful phone call I decided to cancel my order completely and get a full refund. The man told me that I would receive an email confirming the cancellation and refund .. I haven’t yet received this. The management team is due to contact me tomorrow at 12:00pm. Hopefully they call on time and can deal with my complaint. I made it very clear that I was not happy to all of the customer care team and I did not get a good enough response, if any response at all. The customer care was awful and the whole situation was disappointing and ridiculous. I will not be using Curry’s again and will not be recommending them to anyone. I now have a kitchen full of food that needs to be thrown away because I haven’t got a fridge to keep it in. I have spent money on three phone calls, extra money for dinner too and wasted money on a food shop. DO NOT ORDER ONLINE WITH CURRYS!”
Helpful Report
Posted 7 years ago
Adam
Unverified Reviewer
“I ordered a product online on 12.11, was charged for it, was given confirmation email and delivery date. Delivery did not arrived. I had to call them 3 times over 3 days to only be informed that my payment wasn't processed (but I was still charged). The purchase was cancelled on 19.11. I was told I will recive a refund the next day, no later then 3-5 working days. Now I has been over 2 weeks more. I had called them 4 times already since then, waiting 30 minutes on the line each time, just to be given more ecuses why I wasn't refunded. Spoke to the manager yesterday who said he will get back to me the same day - obviously he didn't.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I ordered a 45cm sata cable - when I measured it, the length was 37cm. 35 minutes of being on the phone to Currys to find out they didn't have any replacements to send out.”
Helpful Report
Posted 7 years ago
Pete Hart
Unverified Reviewer
“Tv developed a fault while under warranty. Taken away for repair, after 4 weeks and much time on hold to various call centres they agreed to send a replacement. That was nearly 2 weeks ago. We have spent hours on hold only to be told repeatedly that someone would phone us back to arrange delivery - still nobody has. No response to emails or a letter.”
Helpful Report
Posted 7 years ago
Waheed
Unverified Reviewer
“Shockingly Bad Service Shockingly Bad Service. (zero starts) Ordered 2 iphone X, website said it was in stock and available next day delivery & paid extra for next day delivery. Nothing arrived, called them (20mins wait) and they said it was just delayed and courier would email. Next day still nothing, so called (25mins) to be told not in stock and no date for when back in stock so cancelled order. Refund expected 3-5 days. Website still showing available next day. NOW THE PROBLEMS REALLY BEGIN WITH THE REFUND No refund so called back (30min wait) to be told they messed up the refund and would take longer, still no refund and called back again to be told refund on Monday, its been sorted, Monday no refund, called again STILL NO REFUND. Next step is to contact my bank Tried emailing but they have a problem answering emails and one dept. does not or cannot speak to another dept. Also do not reply to repeated emails from me, assuming the emails don't come back undelivered. Total FARCE BTW Ordered from Amazon, came next day, no hassle no fuss. I tried to use an alternative to Amazon and got stung badly, cant see this company lasting.”
Helpful Report
Posted 7 years ago
Jen
Unverified Reviewer
“I made an online order but realised it was wrong item so cancelled order on phone within 20 minutes of making order. Was told the order had been cancelled and no payment would be taken, also had email to confirm this. But payment was taken 2 days later and after 10 days still waiting for refund....”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Team KnowHow picked up our TV for repair just over a week ago and we were told it would be back within 7 days. We had a time slot of 8.55 to 12.55 on Friday, but we waited the whole day and they never turned up with our TV . We did not get a text, email telephone call to explain why. After over 2 hours in total on the telephone and a return trip of 16 miles twice to Currys they were not able to tell us where our TV is. We were told that they can't replace our TV as it is not broken and an investigation to find out where it is hasn't been carried out yet which may take some days!!!. They were extremely unhelpful and not in the least bit apologetic over the phone and I got the impression that they really couldn't care less. Customer Service appalling! communication between Currys and Team KnowHow a disaster. Tracking non-existant. How can you lose a TV?.”
Helpful Report
Posted 7 years ago
Sandra Arthurs
Unverified Reviewer
“The following is an email I wrote to the CEO of Curry, describing my experience when visiting the Coventry Store at Alvis Retail Park, and at this time, I have sent 2 more emails, both of which have not even been acknowledged. Therefore, I shall NEVER use this company again. Customer Service? Customer Contempt more like!!! As for the stars, I would give this company minus one, as I saw nothing to merit even one mark of merit. Sep 13, 2018, 10:32 AM to sebastianjames Dear Mr James I am writing to you because of my experience on Friday 31st of August, in the Currys/PCWorld store at Alvis Retail Park, Holyhead Road, Coventry CV5 8BW I was greeted by a very polite gentleman, who offered me a seat, then showed me to the lift, as I was hoping to buy a phone, all of which were on the upstairs level. I had previously attempted to buy the phone through the website, but had trouble completing the order and thought that it had not been completed. I therefore drove to the store planning to buy the phone I liked. Once upstairs, I was totally ignored by 3 young men who were talking by the television displays and after a few minutes, one of them looked at me briefly and muttered 'be with you in a minute'. I had sat down on a chair which none of the young men had offered and they continued to ignore me while discussing televisions with another customer, I think, as nobody had bothered to acknowledge me or ask/tell me anything. After several minutes of being ignored, and they could all see that I am elderly and walk with the aid of a stick, I made my way back to the lift, not a short journey for someone in my condition, and when I got downstairs, I saw a young man at a counter and approached him to ask if there was a manager in the store. I have to be honest here and just say that I was already upset and annoyed by the men upstairs, but I did not raise my voice or become aggressive with the downstairs staff. His first response was to look at me as though I was something nasty that had found its way into his space, then he just looked bewildered, so I said 'Shall I take that as a 'no' then?' to which he said 'what?' in a very aggressive tone. I asked again whether I should take his lack of response to mean there wasn't a manager, to which he very aggressively answered "yes!" I'm looking for him". The manager arrived then, and was just as cold and ignorant as the other staff had been. He asked what I wanted, I told him, a phone, but that I had been ignored upstairs, and while I can't remember his exact words, I think he asked again what I wanted, and I said that an apology would be good. This wasn't forthcoming and I told him that the customer service was appalling and that he clearly had no idea of how to treat a customer, so I would go to Carphone Warehouse, to which he answered "ok".. I struggled to the door using my stick, as I was in pain, but nobody came near or offered to help me in any way. I'm sorry this has been such a long email, but I was so upset that day that I was crying when I got home, as I'm not used to being spoken to as though I have no business to be in that store, and I certainly was horrified by the ignorance and unpleasantness of the staff I encountered. I was so upset that , on hearing about all this, my sister immediately went to Argos and bought the phone I wanted. A few days later, I had an email to say that the phone I had originally tried to order online, was on its way to me, so I am now returning that in its original packaging and unopened and unused. I hope you take this seriously, and forgive the amount of detail, but I will not go into a Curry's store again unless some intensive customer service training takes place. Regards”
Helpful Report
Posted 7 years ago
Mrs Vaughan
Unverified Reviewer
“Supposed to have washing machine delivered yesterday Sat 1st Dec and waited in as per alloted delivery time and oh guess what no delivery and no call to say not coming either. What an absolute joke.”
Helpful Report
Posted 7 years ago
Lucia
Unverified Reviewer
“The knowhow guys are never willing to deliver large items such as an American Fridge Freezer, so don’t even buy from curry’s. I’m in tears as I write this as the delivery team just walked right away and couldn’t find a way to deliver my fridge freezer. He didn’t even suggest anything. I’d taken time off work and paid £30 for the delivery and he still wouldn’t do it. Incredibly frustrating experience.”
Helpful Report
Posted 7 years ago
Tertia Allan
Unverified Reviewer
“WARNING: NEVER SHOP AT CURRYS>After 5 weeks I still have no dishwasher and they have my money. Absolute absence of any form of customer service. I bought a dishwasher and 5 year guarantee. Installation of my dishwasher was 13 days after the order (which I thought was a long time to wait). I watched as the delivery people dropped it off the lorry. They insisted on installing it saying it was fine. It didn't work. Eventually got an engineer to come 3 weeks after installation who said I needed a new one. Called Currys to arrange. After 70 minutes on the phone they say they cannot instal a new one for another 12 days - this will be 6 weeks after I ordered and paid for it. They have refused to let me speak with a manager in order to get a resolution. Just appalling. Their website states 'The beauty of our installation service is that we can deliver and install your new product on the same day, at a time to suit and 7 days a week' Don't believe a word of it. I WILL NEVER USE THIS SHAMBOLIC COMPANY AGAIN.”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,517 reviews
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