Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Curry's have ruined Christmas. Curry's have ruined Christmas. We ordered our dream fridge from Currys. We've been renovating our new house for a year, and the fridge was the last thing to go in. The two delivery guys brought the fridge in and were advised by our builder to pick up the fridge and put it in position (my two builders offered to pick up the fridge with the delivery guys). The delivery guys said no, and attempted to squeeze it through past our kitchen island. In the process, they scratched the island (a 40cm deep scratch) and ruined it. Plus they didn't plumb the fridge in (despite us paying for them to do so) and they also didn't attach the fridge handles. In total the damage is: - a scratched and ruined kitchen island - scratched floor tiles - the fridge is also damaged from where it scraped against the island - the plaster on the wall has also come off in part from the impact of the fridge. We are so incredibly upset and have been told by Currys we'll have to wait 5-7 days for an official reply. It's ruined our excitement to move into our new house, we're having to get multiple tradespeople in to fix it. If I could give a 0 star I would.”

Helpful Report

Posted 6 years ago

“Order 7421447981.Tumbe dryer bought on 7th Dec ,delivery set on 14th Dec.Time slot 10am-2pm.Rung 1st time to knowhow team on 10am to check.that everything is ok.Yes item out for delivery should reach me by 2pm.2:30pm nothing arrived.Rung know how 2nd time , apoligise we running late deliveries up to 1,5 h later.Ok , we wait.5pm rung know how 3rd time , 26 minutes waiting , no connected to any advisors.7pm rung know how 4th time , 20 minutes waiting and not conbected.Sat 15th 10 am rung knowhow , made a complain , they apoligised and booked another delivery for Sun 16th , slot 9am-1pm.I rung know how 10am to check if everything is ok.Yes sir , dryer out for delivery you.will.get it soon.12:30pm phone call from know how, we cant deliver today ,staff sick.Bunch of useless ignorants.Currys team "know how" lie , manipulate and rip you off.Worst shopping experience ever!Avoid at all costs !”

Helpful Report

Posted 6 years ago

“Around 5 days ago I paid for a new TV and for it installed and set up on the wall for £125.The sales representative told me that it will be delivered and set up on specific day and booked time.On that day the TV arrived and when we asked about the installation-the delivery men didn’t know about that.After that,we rang customer service(TeamKnowhow)They made us hold for 45min before they gave us a reply that there is no one to do a wall installation and there will someone available in the next 5 days.I paid the insurance for the TV and the set up fee beforehand so if they don’t deliver it at the booked time how can I trust them.I am very disappointed and angry. Their service is not good.”

Helpful Report

Posted 6 years ago

“We ordered a new TV and paid £45 for it to be set up and £20 for a timed delivery between 7am and 11am. They arrived at 11.45am with no knowledge that we were a timed deliver. When we asked about the set up we explicitly asked if they would remove the old TV from the wall bracket and put the new TV on. We were advised they would and so we parted with another £45. Apparently the set up absolutely doesn't include putting it on the wall and the delivery was scheduled in the middle of their route so there was no way they were ever going to deliver by 11am. Shocking service on ever level from Curry's.”

Helpful Report

Posted 6 years ago

“These fools not only delivered the wrong product to me but made me feel like they don’t want or need me as a customer. I ordered Benq PD3200U 4K 32” monitor and these fools sent me Benq 4K 28” inch monitor. The worst part is they put the correct order receipt or form onto the wrong product right next to the screen size 28”. I mean how dumb is that🤦🏾‍♀️. When I called for them to correct this, not only did they not acknowledge their mistake but they said I could priority delivery when they send me the correct monitor. So no sense of responsibility was taken or good will given and they confirmed it would take two weeks to process the return then redeliver my order. Wow, it has been the worst service I have had so far and I’ve just ended up getting a refund so I never deal with this company again. It’s been almost a month since I was delivered the wrong product and not a single person from that company has contacted me to let me know how the situation is getting resolved. I’ve been calling them all the time to see if they got the order back and when my refund will be done, why are they so useless? Worst service received in many years and I shop a lot but never given the kind of disrespect this company used on me. I’m making sure that everyone I know doesn’t bother shopping at this company and I can recommend much better places with bigger deals that will treat you better when something goes wrong; especially if their at fault but Currys PCWorld won’t. Just avoid them if you can, complete waste. I have pictures of their ridiculous mistake to remind me of how careless they are with the products and orders they send out to customers.”

Helpful Report

Posted 6 years ago

“Can you give a zero? Shame.... I bought a product with a voucher. They sent an email receipt. Go to the shop to collect with the receipt that they sent me, plus ID, just in case. Couldn't pick it up because they wanted the last four digits on the voucher. I never saw the voucher. It was electronic cut and paste type thing. Took an hour to get the item I had paid for.... But it is OK. The guy in front of me had been there 40 minutes. The guy at the the other desk, 35 minutes. Last time I went to pick up a laptop for my daughter - it took so long I had to leave, take her to her dance class and then come back again one hour later and guess what - the laptop still wasn't at the desk to collect, so another 40 minutes. Here is an idea - take at look at Argos. Click and collect in about 5 minutes...”

Helpful Report

Posted 6 years ago

“I bought laptop on Black Friday deal in Brixton store. They did not have my color in stock, the said it will arrive in about 3-5 days, I said no problem, I will come back and pick it up. They also signed me up for a warranty which they said will start when I pick up the laptop. I went back 8 days later, still no laptop in store. No message sent to me beforehand not to waste 2 hours of my time to take special trip to the store. The customer service assistant called a store in Fulham and said I can go and pick it up from there as i didn't want to spend another two hours going to this store. I went to Fulham store two days later, they would not give me the laptop as apparently there was not email request stent from Brixton. I called customer service in Currys to arrange a delivery of the product to my home as I did not have another two hours to go to Brixton. I had to speak to two people, one didn't even hear my whole story and simply put me through to Brixton store without asking what I want... The second lady I spoke to was amazing and chased up with Brixton, and sent them an email. The manager from Brixton called, and said they can't send me the product and the only way to get it is to pick it up. I could not even cancel it by this point as all Black friday deals were over and I needed a new laptop for work urgently. The manager said he will give me £20 off another product purchased in store as a goodwill for the troubles. Quote: for example if the computer bag is £25 you might be able to have it for £5'. I went to the shop (this was two weeks after my original purchase). The shop has very limited stock and not a very good choice but I managed to find something I would make use of. I take two products to the manager, one is a mouse, price £15. He says, so I can give you £5, off. I look at him in disbelief. And then say really, you said you will give me £20 discount. He then says, ok I can give it to you half price... after further negotiation he says ok, I will give you £10 off. I mean, why am I being made look cheap and negotiate for something he said he would give me? then there was another product as naturally I wanted my credit back, at least something for all the time and money spent (in total 5 hours travelling and 45 mins on the phone and £10 travelling to the stores three times). I mean, half of working day is 4 hrs, who is going to give me my time back? Anyway, of the second product, which was a computer sleeve he said he will give me £5 discount. By this time I was over Curry's. I took it and left. I used to buy all my electronics there, and my mobiles. The last time I bought my mobile I had a poor customer service. After this time I am not going back to Curry's again.”

Helpful Report

Posted 6 years ago

“I'm putting 1 star when in actual fact I don't feel they/you deserve even 1. I am so angry at your PATHETIC customer service, that I could literally scream. Team KnowHow? What a gang of cowboys you use as your delivery company. There is no other way to describe it other than to say they have LIED REPEATEDLY to us over the last few days. From being given a day and time for delivery, Monday 10th January between 3.20 and 7.20 then it simply not arriving. No txt msg to explain, no email and not answering the phone. This morning we spoke to someone called James in your call centre. He said our purchase, (a double oven and a hob) was 'on the van and out for delivery today' 'The driver will ring you when he's near your location' That was at 8.48 am. At 2 o'clock, when we had had NO contact from your team, we then waited another 15 minutes and finally got through to your call centre again. This time we were told that the oven was 'out of stock' So why have we not been told before this? Why were we told they were on the van for delivery? Why were we told this morning that despite them not being delivered yesterday, we would receive both items today? We cancelled the oven and were told we would have our money back in 3 - 5 days. BUT - we were advised NOT to cancel the hob as it was 'out on the van for delivery today' At 7.30 pm, again, having heard nothing from you people and obviously no delivery, we tried to ring - put on hold for 15 minutes with regular reminders that the office is 'due to close' I decided to see if there had been any changes to to the order and put the details into the tracker - Oh surprise surprise .... it was NEVER getting delivered today and now is scheduled for THURSDAY 13th December. Where do you people get off thinking you can treat customers in this way? It is absolutely disgusting and I am going to warn anyone and everybody NOT to use Curry's/Team KnowHow (Team knowNOTHING) Horrified/angry/disgusted/FUMING. Never again. Anyone reading this ..... don't even THINK of ordering from them. You cannot trust these people. Oh, before I finish - you were quick enough to take our money out of the bank though weren't you.”

Helpful Report

Posted 6 years ago

“They didn't make me feel happy or wanted and did not respond to my letter of disappointment of their treatment of me.”

Helpful Report

Posted 6 years ago

“Just delivered the product put it down on the floor did not remove any wrapping or try it to see if it was working”

Helpful Report

Posted 6 years ago

“Third failed delivery ! Then cancelled order without reference to me. I would give no stars if possible.”

Helpful Report

Posted 6 years ago

“Had a delivery to day of my new fridge or so I thought! the the knowhow team turned up on time but didn't have my fridge on there lorry, not the drivers fault I know and he couldnt of been more helpful he rang up the office and thay said the fridge is not in stock 😠 Now I have no fridge as I took the old one out foods gonna go to waste what a joke! Last time I use Curry's”

Helpful Report

Posted 6 years ago

“I bought an integrated washing machine, it was booked in for Thurs 6 th to be installed,they sent the washing machine but no one that could fit it. Was booked in again for next day afternoon, they turned up in morning when I was at work. Booked in for Saturday men turned up but said they were not able to fit integrated, they rang their office and were assured someone would be here this morning to fit,then last night had txt to say this afternoon. That’s 4 days of having time off work. I rang customer services and the said they had emailed Bath curry’s for manager to call me yesterday I’ve heared nothing. It’s appalling treatment I’ve had from this company,they are doing the same to everyone by the look of these reviews. I don’t know what to do as I have a washing machine stuck in the middle of my kitchen now.”

Helpful Report

Posted 6 years ago

“Eastbourne Currys WHAT A JOKE. I originally spent £3000 on a Samsung Curve TV which developed a safety issue fault being that it got really hot and burnt the screen. Ok these things happen and under warranty the INFAMOUS Know bugger all team arranged to pick it up on 18/11/2018 NO SHOW. Finally got collected on 20/11/2018. Repair completed in 5 days but a week later phones up when do I get my TV back. INFAMOUS Know bugger all team then informs me its at the written off department. A week later finally I get a voucher for like for like tv. I go to Currys Eastbourne to be told my like for like tv is not in stock but will be next Friday and delivery would be either Saturday 08/12/2018 or Monday 10/12/2018. Guess what not trusting TEAM KNOW BUGGER ALL I phoned them and nope next estimated delivery date is 14/12/2018. I have terminal cancer and they just don't give a toss SHAME ON YOU CURRYS EASTBOURNE. You've had my money now you don't give a S**T. The most incompetent bunch of ASS****S I've ever come across”

Helpful Report

Posted 6 years ago

“Team KnowHow is a disaster! I paid for the installation on in-built oven £90 to happen on Monday 26 Nov; a helpdesk operator called me at 10:30 on 26 to tell me the installation have to be moved to Tuesday 27th because their only installer is off sick. So my new installation window is 9:05-13:05 on Tuesday 27th. I have taken second day of leave from work for this as i was guaranteed the installation will go ahead. On 27th at 10:10 i called the helpdesk and was advised that indeed my slot is 9:05 - 13:05. At 13:14 i called again and was advised that the installers are just being delayed. I called again at 15:15 and then was advised that the installation was actually cancelled on Monday!! the operator told me her manager will definitely call me back. This never happened! They still haven't refund me my £90 almost 2 weeks later so i have to call them on 03 number again. Usual time on hold 30 min”

Helpful Report

Posted 6 years ago

“I ordered a fridge/ freezer and also a washer/ dryer a month in advance for our new house. We received a delivery a slot the night before which was 10:25-14:25. Trying to plan ahead and be organised I also booked a food shopping delivery to come later that evening. At 14:35 I realised the time and recognised that the delivery was late, therefore I called the customer service contact number. After waiting for 45 mins to speak to someone the lady I spoke to said that she had contacted the driver and the delivery would be in the next hour and half. Two hours went by and still no sign of a delivery, so I called customer services again. The lady I spoke to after waiting 30 minutes said that she couldn’t get into contact with the driver but the delivery ‘should’ still be made. Then, 19:00 came round and we still hadn’t received the delivery. Once again I contacted customer services, I was on hold for 40 minutes and the man on the phone could not help me with my enquires. He wasn’t able to tell me where my order was, when it could be delivered on another day. I then asked to speak to a manger and I got told that I couldn’t and would have to wait till tomorrow. After a very long and painful phone call I decided to cancel my order completely and get a full refund. The man told me that I would receive an email confirming the cancellation and refund .. I haven’t yet received this. The management team is due to contact me tomorrow at 12:00pm. Hopefully they call on time and can deal with my complaint. I made it very clear that I was not happy to all of the customer care team and I did not get a good enough response, if any response at all. The customer care was awful and the whole situation was disappointing and ridiculous. I will not be using Curry’s again and will not be recommending them to anyone. I now have a kitchen full of food that needs to be thrown away because I haven’t got a fridge to keep it in. I have spent money on three phone calls, extra money for dinner too and wasted money on a food shop. DO NOT ORDER ONLINE WITH CURRYS!”

Helpful Report

Posted 6 years ago

“I ordered a product online on 12.11, was charged for it, was given confirmation email and delivery date. Delivery did not arrived. I had to call them 3 times over 3 days to only be informed that my payment wasn't processed (but I was still charged). The purchase was cancelled on 19.11. I was told I will recive a refund the next day, no later then 3-5 working days. Now I has been over 2 weeks more. I had called them 4 times already since then, waiting 30 minutes on the line each time, just to be given more ecuses why I wasn't refunded. Spoke to the manager yesterday who said he will get back to me the same day - obviously he didn't.”

Helpful Report

Posted 6 years ago

“I ordered a 45cm sata cable - when I measured it, the length was 37cm. 35 minutes of being on the phone to Currys to find out they didn't have any replacements to send out.”

Helpful Report

Posted 6 years ago

“Tv developed a fault while under warranty. Taken away for repair, after 4 weeks and much time on hold to various call centres they agreed to send a replacement. That was nearly 2 weeks ago. We have spent hours on hold only to be told repeatedly that someone would phone us back to arrange delivery - still nobody has. No response to emails or a letter.”

Helpful Report

Posted 6 years ago

“Shockingly Bad Service Shockingly Bad Service. (zero starts) Ordered 2 iphone X, website said it was in stock and available next day delivery & paid extra for next day delivery. Nothing arrived, called them (20mins wait) and they said it was just delayed and courier would email. Next day still nothing, so called (25mins) to be told not in stock and no date for when back in stock so cancelled order. Refund expected 3-5 days. Website still showing available next day. NOW THE PROBLEMS REALLY BEGIN WITH THE REFUND No refund so called back (30min wait) to be told they messed up the refund and would take longer, still no refund and called back again to be told refund on Monday, its been sorted, Monday no refund, called again STILL NO REFUND. Next step is to contact my bank Tried emailing but they have a problem answering emails and one dept. does not or cannot speak to another dept. Also do not reply to repeated emails from me, assuming the emails don't come back undelivered. Total FARCE BTW Ordered from Amazon, came next day, no hassle no fuss. I tried to use an alternative to Amazon and got stung badly, cant see this company lasting.”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,479 reviews