Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an online order but realised it was wrong item so cancelled order on phone within 20 minutes of making order. Was told the order had been cancelled and no payment would be taken, also had email to confirm this. But payment was taken 2 days later and after 10 days still waiting for refund....”

Helpful Report

Posted 6 years ago

“Team KnowHow picked up our TV for repair just over a week ago and we were told it would be back within 7 days. We had a time slot of 8.55 to 12.55 on Friday, but we waited the whole day and they never turned up with our TV . We did not get a text, email telephone call to explain why. After over 2 hours in total on the telephone and a return trip of 16 miles twice to Currys they were not able to tell us where our TV is. We were told that they can't replace our TV as it is not broken and an investigation to find out where it is hasn't been carried out yet which may take some days!!!. They were extremely unhelpful and not in the least bit apologetic over the phone and I got the impression that they really couldn't care less. Customer Service appalling! communication between Currys and Team KnowHow a disaster. Tracking non-existant. How can you lose a TV?.”

Helpful Report

Posted 6 years ago

“The following is an email I wrote to the CEO of Curry, describing my experience when visiting the Coventry Store at Alvis Retail Park, and at this time, I have sent 2 more emails, both of which have not even been acknowledged. Therefore, I shall NEVER use this company again. Customer Service? Customer Contempt more like!!! As for the stars, I would give this company minus one, as I saw nothing to merit even one mark of merit. Sep 13, 2018, 10:32 AM to sebastianjames Dear Mr James I am writing to you because of my experience on Friday 31st of August, in the Currys/PCWorld store at Alvis Retail Park, Holyhead Road, Coventry CV5 8BW I was greeted by a very polite gentleman, who offered me a seat, then showed me to the lift, as I was hoping to buy a phone, all of which were on the upstairs level. I had previously attempted to buy the phone through the website, but had trouble completing the order and thought that it had not been completed. I therefore drove to the store planning to buy the phone I liked. Once upstairs, I was totally ignored by 3 young men who were talking by the television displays and after a few minutes, one of them looked at me briefly and muttered 'be with you in a minute'. I had sat down on a chair which none of the young men had offered and they continued to ignore me while discussing televisions with another customer, I think, as nobody had bothered to acknowledge me or ask/tell me anything. After several minutes of being ignored, and they could all see that I am elderly and walk with the aid of a stick, I made my way back to the lift, not a short journey for someone in my condition, and when I got downstairs, I saw a young man at a counter and approached him to ask if there was a manager in the store. I have to be honest here and just say that I was already upset and annoyed by the men upstairs, but I did not raise my voice or become aggressive with the downstairs staff. His first response was to look at me as though I was something nasty that had found its way into his space, then he just looked bewildered, so I said 'Shall I take that as a 'no' then?' to which he said 'what?' in a very aggressive tone. I asked again whether I should take his lack of response to mean there wasn't a manager, to which he very aggressively answered "yes!" I'm looking for him". The manager arrived then, and was just as cold and ignorant as the other staff had been. He asked what I wanted, I told him, a phone, but that I had been ignored upstairs, and while I can't remember his exact words, I think he asked again what I wanted, and I said that an apology would be good. This wasn't forthcoming and I told him that the customer service was appalling and that he clearly had no idea of how to treat a customer, so I would go to Carphone Warehouse, to which he answered "ok".. I struggled to the door using my stick, as I was in pain, but nobody came near or offered to help me in any way. I'm sorry this has been such a long email, but I was so upset that day that I was crying when I got home, as I'm not used to being spoken to as though I have no business to be in that store, and I certainly was horrified by the ignorance and unpleasantness of the staff I encountered. I was so upset that , on hearing about all this, my sister immediately went to Argos and bought the phone I wanted. A few days later, I had an email to say that the phone I had originally tried to order online, was on its way to me, so I am now returning that in its original packaging and unopened and unused. I hope you take this seriously, and forgive the amount of detail, but I will not go into a Curry's store again unless some intensive customer service training takes place. Regards”

Helpful Report

Posted 6 years ago

“Supposed to have washing machine delivered yesterday Sat 1st Dec and waited in as per alloted delivery time and oh guess what no delivery and no call to say not coming either. What an absolute joke.”

Helpful Report

Posted 6 years ago

“The knowhow guys are never willing to deliver large items such as an American Fridge Freezer, so don’t even buy from curry’s. I’m in tears as I write this as the delivery team just walked right away and couldn’t find a way to deliver my fridge freezer. He didn’t even suggest anything. I’d taken time off work and paid £30 for the delivery and he still wouldn’t do it. Incredibly frustrating experience.”

Helpful Report

Posted 6 years ago

“WARNING: NEVER SHOP AT CURRYS>After 5 weeks I still have no dishwasher and they have my money. Absolute absence of any form of customer service. I bought a dishwasher and 5 year guarantee. Installation of my dishwasher was 13 days after the order (which I thought was a long time to wait). I watched as the delivery people dropped it off the lorry. They insisted on installing it saying it was fine. It didn't work. Eventually got an engineer to come 3 weeks after installation who said I needed a new one. Called Currys to arrange. After 70 minutes on the phone they say they cannot instal a new one for another 12 days - this will be 6 weeks after I ordered and paid for it. They have refused to let me speak with a manager in order to get a resolution. Just appalling. Their website states 'The beauty of our installation service is that we can deliver and install your new product on the same day, at a time to suit and 7 days a week' Don't believe a word of it. I WILL NEVER USE THIS SHAMBOLIC COMPANY AGAIN.”

Helpful Report

Posted 6 years ago

“Been in all day. Paid for next day delivery item not arrived!!”

Helpful Report

Posted 6 years ago

“A new washing machine was delivered with a big dent in the back of it. Customer services were contacted 5 minutes after delivery men left. I was informed that an exchange couldn’t be arranged until the item was marked as delivered. I was promised a phone call to let me know when that was done. By 6pm that evening I had heard nothing and wanted to make sure I received a machine the next day, so I called them back myself. The customer services said they couldn’t do anything as it still hadn’t been marked as delivered, after I complained they offered to put me through to the delivery team. I was put on hold yet again and after another 20 minutes I gave up. I had already spent over an hour on the phone to them that day already and I only have so much patience with bad customer services. The next morning I called as soon as customer services opened only to be told that an exchange hadn’t been organised and there was no information on file to indicate that one had been requested! Talk about inefficient. Thankfully I have a proactive husband who took the back panel off and pushed out the dent so it was no longer touching the internal workings. Currys make you wait for ages to speak to a customer services who do nothing. It’s a shame their delivery team don’t use modern technology to update the system when they’ve delivered items, I’m sure they sell tech like that. I wouldn’t buy from them again.”

Helpful Report

Posted 6 years ago

“Ordered a ps4 and fitbit over the phone, order paid for, went to pick it up, no knowledge of the order. Ps4 was £219.99, but because they'd mucked up order, they now want to charge £250, which wasnt our fault they mucked up the order, AND the money was pending for currys to take. Customer services wouldnt honour the first price, so ive told them they wont be having my order. Currys mucked up and wont hold thereselves responsible for the error, so got to start looking elsewhere. Currys, you wont be having any more of my money, I'll go elsewhere for electricals..you're not the only suppliers, theres lots out there who will be happy for my money. Currys NEVER AGAIN, customer service absolutely shockingly atrocious”

Helpful Report

Posted 6 years ago

“I was about to write a review but had an almost identical experience to someone else, everyone I have spoken to at Currys has 'misinformed me' (that's lied to you and me). I was promised a 10% gesture of goodwill for my troubles and a price match - of course i have not seen these yet! Here's the review that mirrors my experience. Great customer service. You phone them once, they lie to you, phone second time, more lies, third time they ensure that their colleagues misadvised you and feed you with more lies. Then you write them an email and they completely ignore you. I have used a gift card to purchase 2 items, wanted to cancel the order and buy different goods. They did cancel the order, but they froze my money for almost a week, despite saying that the refund to eGift card would be instantaneous. This Friday will be a week with no refund to my gift card. Thanks a lot for ruining my Black Friday shopping.”

Helpful Report

Posted 6 years ago

“I purchased the Canon eos 6d Mark 2 bundle from the website thinking this would be good value. However after purchase I added up how much it would cost to buy all the items in the bundle individually from them, it added up to being over £160 cheaper to buy all the items individually.. Its discraceful that they should deceive customers in this way as ordinarily buying a bundle would be cheaper if at worst the same price! I will be returning my purchase and taking my business to somewhere more trustworthy. On top of this getting the item returned has been a nightmare, from just getting to speak to the relevant person to the ignorant returns collection driver... Avoid!”

Helpful Report

Posted 6 years ago

“Great customer service. You phone them once, they lie to you, phone second time, more lies, third time they ensure that their colleagues misadvised you and feed you with more lies. Then you write them an email and they completely ignore you. I have used a gift card to purchase 2 items, wanted to cancel the order and buy different goods. They did cancel the order, but they froze my money for almost a week, despite saying that the refund to eGift card would be instantaneous. This Friday will be a week with no refund to my gift card. Thanks a lot for ruining my Black Friday shopping.”

Helpful Report

Posted 6 years ago

“I have had so much trouble with currys. to tell people how bad they are, would take too many pages. next step could be trading standards.”

Helpful Report

Posted 6 years ago

“Very poor service!! Ordered new cooker paid for delivery, installation and take old cooker away £110! day off work and waited...No delivery came No explanation Nothing. Had to go to store (which is ex directory) a couple of days later..offered £50 off and deliver in11days! Store manager at Northwich Cheshire just kept shrugging his shoulders and saying there had been a mix up, he couldnt do anything else. I said it wasn't good enough and asked for full refund which they agreed. He then rang me next day saying HO agreed with him!!! and even if I changed my mind and wanted to buy I'd have to wait 3 weeks!! would rather give my money to a retailer who cares about their customers. DO NOT USE CURRYS!”

Helpful Report

Posted 6 years ago

“I ordered the tv delivery was to be next day. Now customer service says about 8 December !!! Tv out of stock wait 2 weeks sorry”

Helpful Report

Posted 6 years ago

“Bought a laptop online, was faulty, returned within 5 days by collection, still cannot et my re-embursrement. Far too many automated options on the phone service, always the wrong department, shuffled from one to the next. Absolute disgrace”

Helpful Report

Posted 6 years ago

“Waited today for 55” Oled Panasonic tv to be delivered. First time slot of 1pm to 5pm was changed by text yesterday to between 4pm and 8 pm which meant we had to cancel arrangements we had made for this evening. We then got a call at 7.30pm to say they could not deliver as they had run out of time. WHAT! Husband told the delivery man to not bother rescheduling but l took over and have arranged delivery and installation for another day. Wish we had gone to John Lewis.”

Helpful Report

Posted 6 years ago

“Waited 45min to buy washing machine and tumble dryer but no one available.ask at the checkout the girl was nice and going to take my order however another member of staff stood in front of me and said no so left the store and shopped elsewhere”

Helpful Report

Posted 6 years ago

“Always the same. 6 staff in the store, no customers - 1 person at the till. Massive queue....”

Helpful Report

Posted 6 years ago

“Delivery was shocking my tv was bumped dragged and dropped they just didn’t care had to help carry upstairs or it would have been dragged.never again.”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,479 reviews