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Currys Reviews

2.0 Rating 3,512 Reviews
24 %
of reviewers recommend Currys
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2.0
Based on 3,512 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“Ordered a ps4 and fitbit over the phone, order paid for, went to pick it up, no knowledge of the order. Ps4 was £219.99, but because they'd mucked up order, they now want to charge £250, which wasnt our fault they mucked up the order, AND the money was pending for currys to take. Customer services wouldnt honour the first price, so ive told them they wont be having my order. Currys mucked up and wont hold thereselves responsible for the error, so got to start looking elsewhere. Currys, you wont be having any more of my money, I'll go elsewhere for electricals..you're not the only suppliers, theres lots out there who will be happy for my money. Currys NEVER AGAIN, customer service absolutely shockingly atrocious”
Helpful Report
Posted 7 years ago
Knatch
Unverified Reviewer
“I was about to write a review but had an almost identical experience to someone else, everyone I have spoken to at Currys has 'misinformed me' (that's lied to you and me). I was promised a 10% gesture of goodwill for my troubles and a price match - of course i have not seen these yet! Here's the review that mirrors my experience. Great customer service. You phone them once, they lie to you, phone second time, more lies, third time they ensure that their colleagues misadvised you and feed you with more lies. Then you write them an email and they completely ignore you. I have used a gift card to purchase 2 items, wanted to cancel the order and buy different goods. They did cancel the order, but they froze my money for almost a week, despite saying that the refund to eGift card would be instantaneous. This Friday will be a week with no refund to my gift card. Thanks a lot for ruining my Black Friday shopping.”
Helpful Report
Posted 7 years ago
MATTHEW SPENCER
Unverified Reviewer
“I purchased the Canon eos 6d Mark 2 bundle from the website thinking this would be good value. However after purchase I added up how much it would cost to buy all the items in the bundle individually from them, it added up to being over £160 cheaper to buy all the items individually.. Its discraceful that they should deceive customers in this way as ordinarily buying a bundle would be cheaper if at worst the same price! I will be returning my purchase and taking my business to somewhere more trustworthy. On top of this getting the item returned has been a nightmare, from just getting to speak to the relevant person to the ignorant returns collection driver... Avoid!”
Helpful Report
Posted 7 years ago
Gytis Zeimys
Unverified Reviewer
“Great customer service. You phone them once, they lie to you, phone second time, more lies, third time they ensure that their colleagues misadvised you and feed you with more lies. Then you write them an email and they completely ignore you. I have used a gift card to purchase 2 items, wanted to cancel the order and buy different goods. They did cancel the order, but they froze my money for almost a week, despite saying that the refund to eGift card would be instantaneous. This Friday will be a week with no refund to my gift card. Thanks a lot for ruining my Black Friday shopping.”
Helpful Report
Posted 7 years ago
Graham
Unverified Reviewer
“I have had so much trouble with currys. to tell people how bad they are, would take too many pages. next step could be trading standards.”
Helpful Report
Posted 7 years ago
Richard West
Unverified Reviewer
“Very poor service!! Ordered new cooker paid for delivery, installation and take old cooker away £110! day off work and waited...No delivery came No explanation Nothing. Had to go to store (which is ex directory) a couple of days later..offered £50 off and deliver in11days! Store manager at Northwich Cheshire just kept shrugging his shoulders and saying there had been a mix up, he couldnt do anything else. I said it wasn't good enough and asked for full refund which they agreed. He then rang me next day saying HO agreed with him!!! and even if I changed my mind and wanted to buy I'd have to wait 3 weeks!! would rather give my money to a retailer who cares about their customers. DO NOT USE CURRYS!”
Helpful Report
Posted 7 years ago
Rafal
Unverified Reviewer
“I ordered the tv delivery was to be next day. Now customer service says about 8 December !!! Tv out of stock wait 2 weeks sorry”
Helpful Report
Posted 7 years ago
Dennis Warren
Unverified Reviewer
“Bought a laptop online, was faulty, returned within 5 days by collection, still cannot et my re-embursrement. Far too many automated options on the phone service, always the wrong department, shuffled from one to the next. Absolute disgrace”
Helpful Report
Posted 7 years ago
Mary’s
Unverified Reviewer
“Waited today for 55” Oled Panasonic tv to be delivered. First time slot of 1pm to 5pm was changed by text yesterday to between 4pm and 8 pm which meant we had to cancel arrangements we had made for this evening. We then got a call at 7.30pm to say they could not deliver as they had run out of time. WHAT! Husband told the delivery man to not bother rescheduling but l took over and have arranged delivery and installation for another day. Wish we had gone to John Lewis.”
Helpful Report
Posted 7 years ago
Jenny Mckee
Unverified Reviewer
“Waited 45min to buy washing machine and tumble dryer but no one available.ask at the checkout the girl was nice and going to take my order however another member of staff stood in front of me and said no so left the store and shopped elsewhere”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Always the same. 6 staff in the store, no customers - 1 person at the till. Massive queue....”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Delivery was shocking my tv was bumped dragged and dropped they just didn’t care had to help carry upstairs or it would have been dragged.never again.”
Helpful Report
Posted 7 years ago
A Clarke
Unverified Reviewer
“Currys in store experience was relatively good but why trust delivery and your reputation to Team know how. Recieving damaged goods wasnt the frustration but the 7 calls lasting upto 35 minutes trying to reorganise a replacement certainly was. Get your act together Currys and take control of your delivery service.”
Helpful Report
Posted 7 years ago
Adrian
Unverified Reviewer
“Ordered a washer/dryer and freezer 12.11.18. Original order number 7446412780. Washer delivered ok. Freezer promised for 19.11.18. Waited in all day but not delivered. Curry’s admit it was their fault but say they can’t deliver until 24.11.18. Any company that really cared about customer service would have it on a van tomorrow to try and retrieve the situation. Another case of a companies fine words in adverts not being matched by its actions. Will I get any compensation for being screwed around? What do you think!”
Helpful Report
Posted 7 years ago
Attila
Unverified Reviewer
“I scheduled delivery next day, and I paid 10£ for it. Of course it didn't come, and when I called customer service, they couldn't reschedule, couldn't direct to a pick up point, couldn't do anything. I demanded refund, but they said only when the product returns. Apart from apologies and "I can't", they didn't do anything. In fact they lied and got over with it.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“ordered washing machine, had read bad reviews of Currys, but they were the only seller, big mistake, no confirmation email of purchase, so no tracking number, wrote email to check details, next day after spinning around on the auto customer service nonsense - best bit is when it suddenly says "Thank you, goodbye", got through eventually to real person on 'team knowhow' by phone next day, "System down so can't check anything. And email responses take about 5 days". But it's due for delivery tomorrow. "OK what's the post code..." er.. so from the not working system they confirmed the order, delivery and email address. Would get SMS later to confirm time. Needless to say really, no SMS, no delivery. Caught knowhow first thing next day and cancelled. Told they tried to deliver and ring but no one home. Surprising really as someone there all day standing by from 7 to 7 receiving 2 other deliveries. They did manage to confirm cancellation by email right away...so one star for prompt cancellation service”
Helpful Report
Posted 7 years ago
John Gallear
Unverified Reviewer
“Ordered a tv to be delivered and installed between 7am and 7pm today nobody has shown no contact no apology its now 7.45 Is this the best you can do curry's I could have gone anywhere for my purchase, very disappointed 😞”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Took son to the Swindon store to purchase a new laptop. Nobody approached us despite it being past 6pm at night and not many customers in the store. Finally spoke to a lady and son said he was interested in purchasing a specific laptop and then she passed my son onto an other member of Staff. When he checked the stock system, he said it was out of stock in store. So we spoke about ordering online for collection into store. When son did this when we got home, online ordering advised he could not order online as the Swindon store already had stock there and the nearest store would be Chippenham. As online advised Swindon did have stock, son has called them this evening only to be told "No, we don't have stock and your nearest store is Cheltenham". A case of right hand not knowing the left hand and not a good shopping experience with Currys at all!!!! Would put Currys right down the pecking order when it comes to purchasing "anything" electrical in future. Staff seemed disinterested!!”
Helpful Report
Posted 7 years ago
Jem
Unverified Reviewer
“Customer services CallCenter is a joke .bought a rangemaster cooker which had the wrong control button on it ( temputure control for oven no numbers on it so can put to temputure needed) Currys told me me they would ring rangemaster and get back to me the following day . No call back . Phoned again . Told the same .Two weeks later and after I had Phoned them 8 times I finally got a call back . Just to be told I needed to phone rangemaster myself as I had used the cooker now and I didn’t have the original packaging ( curry’s removed the packaging when they fitted the cooker ) Asked to speak to a manger but was told my problem didnt warrant speaking to a manager ,I told them I couldn’t use my cooker properly as the oven control button didn’t have the temputure on and seeing I have repeatedly told them this and still nothing was getting done I wanted to speak to a manger .The man then told me I should just re read the instruction manual !! Or phone rangemaster myself if still couldn’t figure it out . I phoned rangemaster myself and Within 10 minute my issue was dealt with . A new control button was sent in the post .”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Ordered a TV with Currys which seemed to go through without issue, however a few hours later I received an email stating that the order had been "cancelled" without any explanation, however the email assured that no money had been taken. I tried to cotact them online to find out what happened, to which they responded that I needed to ring them, tried to ring them and waited for 20 mins before the phone cut out, I then attempted contacting them on Facebook and was finally told that the purchase had failed "security checks". Despite this, they had in fact taken the money from my account. I was then told it would take 3-5 days to receive my money back. Absolutely staggered by the ineptitude of this company.”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,512 reviews
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