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Currys Reviews

2.0 Rating 3,519 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,519 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Live Chat
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Lucia
Unverified Reviewer
“The knowhow guys are never willing to deliver large items such as an American Fridge Freezer, so don’t even buy from curry’s. I’m in tears as I write this as the delivery team just walked right away and couldn’t find a way to deliver my fridge freezer. He didn’t even suggest anything. I’d taken time off work and paid £30 for the delivery and he still wouldn’t do it. Incredibly frustrating experience.”
Helpful Report
Posted 7 years ago
Tertia Allan
Unverified Reviewer
“WARNING: NEVER SHOP AT CURRYS>After 5 weeks I still have no dishwasher and they have my money. Absolute absence of any form of customer service. I bought a dishwasher and 5 year guarantee. Installation of my dishwasher was 13 days after the order (which I thought was a long time to wait). I watched as the delivery people dropped it off the lorry. They insisted on installing it saying it was fine. It didn't work. Eventually got an engineer to come 3 weeks after installation who said I needed a new one. Called Currys to arrange. After 70 minutes on the phone they say they cannot instal a new one for another 12 days - this will be 6 weeks after I ordered and paid for it. They have refused to let me speak with a manager in order to get a resolution. Just appalling. Their website states 'The beauty of our installation service is that we can deliver and install your new product on the same day, at a time to suit and 7 days a week' Don't believe a word of it. I WILL NEVER USE THIS SHAMBOLIC COMPANY AGAIN.”
Helpful Report
Posted 7 years ago
Alison Shaw
Unverified Reviewer
“Been in all day. Paid for next day delivery item not arrived!!”
Helpful Report
Posted 7 years ago
J Jones
Unverified Reviewer
“A new washing machine was delivered with a big dent in the back of it. Customer services were contacted 5 minutes after delivery men left. I was informed that an exchange couldn’t be arranged until the item was marked as delivered. I was promised a phone call to let me know when that was done. By 6pm that evening I had heard nothing and wanted to make sure I received a machine the next day, so I called them back myself. The customer services said they couldn’t do anything as it still hadn’t been marked as delivered, after I complained they offered to put me through to the delivery team. I was put on hold yet again and after another 20 minutes I gave up. I had already spent over an hour on the phone to them that day already and I only have so much patience with bad customer services. The next morning I called as soon as customer services opened only to be told that an exchange hadn’t been organised and there was no information on file to indicate that one had been requested! Talk about inefficient. Thankfully I have a proactive husband who took the back panel off and pushed out the dent so it was no longer touching the internal workings. Currys make you wait for ages to speak to a customer services who do nothing. It’s a shame their delivery team don’t use modern technology to update the system when they’ve delivered items, I’m sure they sell tech like that. I wouldn’t buy from them again.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Ordered a ps4 and fitbit over the phone, order paid for, went to pick it up, no knowledge of the order. Ps4 was £219.99, but because they'd mucked up order, they now want to charge £250, which wasnt our fault they mucked up the order, AND the money was pending for currys to take. Customer services wouldnt honour the first price, so ive told them they wont be having my order. Currys mucked up and wont hold thereselves responsible for the error, so got to start looking elsewhere. Currys, you wont be having any more of my money, I'll go elsewhere for electricals..you're not the only suppliers, theres lots out there who will be happy for my money. Currys NEVER AGAIN, customer service absolutely shockingly atrocious”
Helpful Report
Posted 7 years ago
Knatch
Unverified Reviewer
“I was about to write a review but had an almost identical experience to someone else, everyone I have spoken to at Currys has 'misinformed me' (that's lied to you and me). I was promised a 10% gesture of goodwill for my troubles and a price match - of course i have not seen these yet! Here's the review that mirrors my experience. Great customer service. You phone them once, they lie to you, phone second time, more lies, third time they ensure that their colleagues misadvised you and feed you with more lies. Then you write them an email and they completely ignore you. I have used a gift card to purchase 2 items, wanted to cancel the order and buy different goods. They did cancel the order, but they froze my money for almost a week, despite saying that the refund to eGift card would be instantaneous. This Friday will be a week with no refund to my gift card. Thanks a lot for ruining my Black Friday shopping.”
Helpful Report
Posted 7 years ago
MATTHEW SPENCER
Unverified Reviewer
“I purchased the Canon eos 6d Mark 2 bundle from the website thinking this would be good value. However after purchase I added up how much it would cost to buy all the items in the bundle individually from them, it added up to being over £160 cheaper to buy all the items individually.. Its discraceful that they should deceive customers in this way as ordinarily buying a bundle would be cheaper if at worst the same price! I will be returning my purchase and taking my business to somewhere more trustworthy. On top of this getting the item returned has been a nightmare, from just getting to speak to the relevant person to the ignorant returns collection driver... Avoid!”
Helpful Report
Posted 7 years ago
Gytis Zeimys
Unverified Reviewer
“Great customer service. You phone them once, they lie to you, phone second time, more lies, third time they ensure that their colleagues misadvised you and feed you with more lies. Then you write them an email and they completely ignore you. I have used a gift card to purchase 2 items, wanted to cancel the order and buy different goods. They did cancel the order, but they froze my money for almost a week, despite saying that the refund to eGift card would be instantaneous. This Friday will be a week with no refund to my gift card. Thanks a lot for ruining my Black Friday shopping.”
Helpful Report
Posted 7 years ago
Graham
Unverified Reviewer
“I have had so much trouble with currys. to tell people how bad they are, would take too many pages. next step could be trading standards.”
Helpful Report
Posted 7 years ago
Richard West
Unverified Reviewer
“Very poor service!! Ordered new cooker paid for delivery, installation and take old cooker away £110! day off work and waited...No delivery came No explanation Nothing. Had to go to store (which is ex directory) a couple of days later..offered £50 off and deliver in11days! Store manager at Northwich Cheshire just kept shrugging his shoulders and saying there had been a mix up, he couldnt do anything else. I said it wasn't good enough and asked for full refund which they agreed. He then rang me next day saying HO agreed with him!!! and even if I changed my mind and wanted to buy I'd have to wait 3 weeks!! would rather give my money to a retailer who cares about their customers. DO NOT USE CURRYS!”
Helpful Report
Posted 7 years ago
Rafal
Unverified Reviewer
“I ordered the tv delivery was to be next day. Now customer service says about 8 December !!! Tv out of stock wait 2 weeks sorry”
Helpful Report
Posted 7 years ago
Dennis Warren
Unverified Reviewer
“Bought a laptop online, was faulty, returned within 5 days by collection, still cannot et my re-embursrement. Far too many automated options on the phone service, always the wrong department, shuffled from one to the next. Absolute disgrace”
Helpful Report
Posted 7 years ago
Mary’s
Unverified Reviewer
“Waited today for 55” Oled Panasonic tv to be delivered. First time slot of 1pm to 5pm was changed by text yesterday to between 4pm and 8 pm which meant we had to cancel arrangements we had made for this evening. We then got a call at 7.30pm to say they could not deliver as they had run out of time. WHAT! Husband told the delivery man to not bother rescheduling but l took over and have arranged delivery and installation for another day. Wish we had gone to John Lewis.”
Helpful Report
Posted 7 years ago
Jenny Mckee
Unverified Reviewer
“Waited 45min to buy washing machine and tumble dryer but no one available.ask at the checkout the girl was nice and going to take my order however another member of staff stood in front of me and said no so left the store and shopped elsewhere”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Always the same. 6 staff in the store, no customers - 1 person at the till. Massive queue....”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Delivery was shocking my tv was bumped dragged and dropped they just didn’t care had to help carry upstairs or it would have been dragged.never again.”
Helpful Report
Posted 7 years ago
A Clarke
Unverified Reviewer
“Currys in store experience was relatively good but why trust delivery and your reputation to Team know how. Recieving damaged goods wasnt the frustration but the 7 calls lasting upto 35 minutes trying to reorganise a replacement certainly was. Get your act together Currys and take control of your delivery service.”
Helpful Report
Posted 7 years ago
Adrian
Unverified Reviewer
“Ordered a washer/dryer and freezer 12.11.18. Original order number 7446412780. Washer delivered ok. Freezer promised for 19.11.18. Waited in all day but not delivered. Curry’s admit it was their fault but say they can’t deliver until 24.11.18. Any company that really cared about customer service would have it on a van tomorrow to try and retrieve the situation. Another case of a companies fine words in adverts not being matched by its actions. Will I get any compensation for being screwed around? What do you think!”
Helpful Report
Posted 7 years ago
Attila
Unverified Reviewer
“I scheduled delivery next day, and I paid 10£ for it. Of course it didn't come, and when I called customer service, they couldn't reschedule, couldn't direct to a pick up point, couldn't do anything. I demanded refund, but they said only when the product returns. Apart from apologies and "I can't", they didn't do anything. In fact they lied and got over with it.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“ordered washing machine, had read bad reviews of Currys, but they were the only seller, big mistake, no confirmation email of purchase, so no tracking number, wrote email to check details, next day after spinning around on the auto customer service nonsense - best bit is when it suddenly says "Thank you, goodbye", got through eventually to real person on 'team knowhow' by phone next day, "System down so can't check anything. And email responses take about 5 days". But it's due for delivery tomorrow. "OK what's the post code..." er.. so from the not working system they confirmed the order, delivery and email address. Would get SMS later to confirm time. Needless to say really, no SMS, no delivery. Caught knowhow first thing next day and cancelled. Told they tried to deliver and ring but no one home. Surprising really as someone there all day standing by from 7 to 7 receiving 2 other deliveries. They did manage to confirm cancellation by email right away...so one star for prompt cancellation service”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,519 reviews
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