Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a dual fuel oven from Currys on-line. When it was delivered the delivery guys couldn't fit the oven as we had LPG and they needed a converter kit and couldn't fit LPG anyway. The installation was then booked again for the following week, but again the cooker could not be fitted as they delivery guys could not fit LPG as it wasn't noted. Decided I would get the cooker fitted by my own as fitter and got a refund on the £100 installation cost. I was told by the customer service guy that I needed the converter kit and this would be free of charge and put me through to the people I needed to order from. When I got through I was told there was a £50 fee for the converter kit. I told them then I had been informed by the guy from customer service that the kit was free but he said sorry but it's £50. I had to pay for the kit so another £50 on top of the £600 for the cost of the oven. The customer service people are not interested and the delivery people are so unhelpful they just don't want to know. I would seriously think twice about ordering from Curry's again.”

Helpful Report

Posted 6 years ago

“If I could give a 0 rating I would have. I went in to the Reading branch on 29th Oct at 7:30pm to purchase an iPad. this was for a gift that I was giving on the today (31st Oct). After waiting around for 10mins I was approached by the store manager who asked if he could help. After telling him what I wanted he then proceeded to check the stock on the computer, he then advised that he would go and get it for me and will be back in a couple of seconds. He then went off and spoken to a couple of young female customers and then went to the doors to close all the shutters and then went off to speak to a colleague. after this he disappeared. 10 minutes had passed before I was then approached by another member of staff. I explained it all to him and he advised that he would deal with it. Whilst he was going to get it from the stock room I was told to go to the desk to go through the trading in (trading in an old tablet). When I approached this desk I was greeted by the most miserable and unhelpful member of staff you could imagine. after checking his watch he told me that the systems were down and to come back in tomorrow as they were closing and wanted to go home. In the meantime the gentleman came back from the stock room with the tablet and asked the gentleman to check the system again for the trade in. After he checked his watch again and gave another sigh it was back up and working again surprisingly. With vouchers in hand we then proceeded to the tills to pay for the item. They had taken the payment off the 2 gift card which I gave them however the remaining balance which I was paying off using a card would go through due to one of there systems being down. I was then told that they couldn't do anything that night and they wanted to go home and that I had to go back in the following day. They voided the transaction and advised that the money would go back on to the gift cards within 24-48hrs (so I wouldn't have been able to go back in the following day). I rang the customer services number yesterday (30th Oct and spoke to a very helpful gentleman. After explaining to him all of the above and telling him I needed it for a gift for the 31st Oct he advised he would email the store and regional manager and ask them to call me straight away with a solution and to offer a gesture of goodwill or a discount on the product for all of the inconvenience. Guess what.... I didn't get a call and more than 24hrs on, I still haven't. oh, and I still haven't got the money on the gift cards (more than 48hrs now). I have just called the customer services again and he called the store to find out what's happening. Store advised it wasn't dealt with and they have just actioned it and that it was now going to be another 48hrs. I explained to the guy in customer services that this wasn't good enough and that I needed the item today (now) and he just kept saying there was nothing he could do about it. I asked to speak to a manager and he declined to pass it over and said he wouldn't want to speak to me. When I asked for his name so I could write a complaint he refused to give it. Absolutely appalling service and I will certainly not be using them again. It's there loss as I was just in the process of buying an Apple Mac and a Samsung OLED TV.”

Helpful Report

Posted 6 years ago

“Bought a washing machine only about 2 months ago tried to report a fault today they ask you loads of questions then just put the phone on ring phoned 4 different numbers a d they all do the same will b reporting this to witch in the morning”

Helpful Report

Posted 6 years ago

“Bought a Samsung freezer went wrong. Given a code to give to Curry's. Spend an hour waiting for an answer on the phone only to be told I would need to be transferred. Another 30 minutes wait to be told I had to go to the shop I bought it from. Did that and it's being collected Friday. Then I have to go back to the shop to get my money back. I live 15 miles from the shop! John Lewis all the way now, Curry's is a joke! Plus they avoid taxes John Lewis doesn't!”

Helpful Report

Posted 6 years ago

“same laptop for sale at very for 120 pounds less told me to go to cardiff and they would match the price i asked the lady to make sure before i went to cardiff kept on the phone for 20 minutes to then be told no we wont match the price complete waste of time wont be buying from pc world again if i could i would leave a no star on this”

Helpful Report

Posted 6 years ago

“bought fridge freezer less than 1 year ago had problems with noise level from day one currys sent out same trainee engineer three times could not fix problem currys response was, the noise does not affect the operation of the appliance so would do nothing. My response is the noise does effect my sleeping as it can be heard from the upstairs bedroom.Have had enough now of this co.have ordered a new f/freezer that will be delivered this Friday, NOT FROM CURRYS, avoid this co. prices may be comparable, but if something goes wrong you are on your own will donate f/freezer Ito charity shop if they will take it, if not will go to the recycling centre”

Helpful Report

Posted 6 years ago

“Went to buy TV online interest free, was accepted through their finance company (creation) and proceeded with the purchase. I queried the fact i got no confirmation with Currys and agreed that although creation had taken the money on finance the computer "glitched" and never allocated stock to be sent out. Went in to store to resolve as happy to wait as long as they hold stock for me on the offer price. Kind in store however cannot help or allocate stock even though money has been taken, until credit has been re=applied to account. What a joke! How can common sense not prevail when it's obvious we have not had the product!”

Helpful Report

Posted 6 years ago

“Orders a tv from Currys ,sat and waited for delivery .i went up the garden and missed 2 phone calls ,the 2nd one saying the drivers couldn’t get the van up the drive so had cancelled the delivery .sgame they made this unilateral decision because I cancelled the purchase .shame”

Helpful Report

Posted 6 years ago

“Wouldn’t even give them one star if I had a choice! NEVER buy a TV from here!!! They are shoddy goods!!! Ours just wouldn’t turn on after only 9 months and guess what - they wouldn’t even fix it because they smashed it up whilst it was in curry’s possession and are saying they didn’t do it!!!!!!! These are like the dodgy market traders you avoid only in a big posh shop. Absolutely disgusting behaviour and badly made goods!!!!! Go to a reputable dealer and keep your money safe. The Newark repairs centre are a bunch of liars!!! Someone there knows exactly what they did to our tv and won’t admit to it! They also conveniently lost the paperwork signed at pick up stating the tv screen had no damage to it! That’s what you get when dealing with this company - liars! thieves! vandals!! And yes you guessed it I am reporting this to trading standards and I am going to see what a legal representative has to say about it too.”

Helpful Report

Posted 6 years ago

“Terrible customer service. Especially teamknowhow. When you go to store for a buy they will run around you.Once you have the goods then u are no one avoid team know how at all cost .Terrible rude argumentative in the end had to cancel the job”

Helpful Report

Posted 6 years ago

“Very poor customer services, Dale the manager in he derby store is very rude and i will not be shopping in currys or pc world again .”

Helpful Report

Posted 6 years ago

“Extremely unhappy with a recent Hoover washing machine I purchsed.”

Helpful Report

Posted 7 years ago

“Terrible customer service been waiting ages for delivery , cant get hold of them as continuously in a queue when I call , did get through once to KIM once and he put me back in queue, have tried emailing nothing so far”

Helpful Report

Posted 6 years ago

“Absolutely shocking in Caerphilly bunch of spiced up morons”

Helpful Report

Posted 6 years ago

“oh dear - a really bad experience with currys recently when buying a fridge . A plain fridge , nothing special , promised a text in 5 days and stock within 7 . Nothing came - at all - so after 12 days I went into store . was told i could be "bumped up the queue " of fridge orders ( we've 1250 fridges due within 2 days ??!!) so I agreed .Another week went by and still nothing - so i went back to store again to be told that when the assistant moved me up the queue , he actually dropped me down into the second batch of fridges due in 2 weeks time . OK - I'd had enough by this time and cancelled the order there and then . Went to another company ( let's go ) and got same fridge , same price , within 24 hours . Lesson learnt !!”

Helpful Report

Posted 6 years ago

“Nearly died from a heart attack due to the stress and frustration of buying faulty goods from Currys. They all need s kick up the backside starting with the unseen or heard of man in charge. My advice! get yourselves sorted out before you go into receivership READ the complaints Currys is not too big to fail.”

Helpful Report

Posted 6 years ago

“Hate going into Currys as items are pricey, frequently missold and often unreliable, however, I had to physically look at this particular item to make sure it would be easy enough for a disabled elderly lady to use. Of course, as always, there was no-one around, spent ages looking for someone who went and got someone else, eventually. This has been the case in at least four different Currys stores I have been in, so it seems to be a company policy to make sure staff stay away from customer reach. Ordered an item after explaining it was urgently needed for an elderly disabled relative. Paid for installation and removal of old. Couldn't get a delivery date as 'system was down'. Spent the next day calling the number I was given to organise this. No answer. Called the central customer services line and he was unable to fix it. Told me he called the store and they hung up on him. Got a nippy phone call the following day from the store to tell me there was no big rush for a delivery date as the item was out of stock anyway and wouldn't be back in stock until some time in November. Finally found an alternative machine, and on Sunday night was given the delivery time of between 6.40am and 10.40am. When the delivery staff arrived at 8.30am they told me that was ridiculous as the earliest staff started was 7am. Delivery and installation were ok, although the old item was dumped outside and we were told it would be collected next day. Floor was left swimming in water from disconnection, so I am glad I was there to help as my mum could have slipped and fallen. My cooker has just broken and I wouldn't even consider Currys. Thankfully I was able to get one ordered from John Lewis for much cheaper than Currys. Excellent customer service too. Unfortunately Team Knowhow know how not to.....”

Helpful Report

Posted 6 years ago

“Was not able to deliver a fridge on TWO occasions.”

Helpful Report

Posted 6 years ago

“NEVER buy a TV from here!!! They are shoddy goods!!! Ours just wouldn’t turn on after only 9 months and guess what - they wouldn’t even fix it! These are like the dodgy market traders you avoid only in a big posh shop. Absolutely disgusting behaviour and badly made goods!!!!! Go to a reputable dealer and keep your money safe.”

Helpful Report

Posted 6 years ago

“Unit C, Winterstoke Rd, Bristol BS3 2LQ is a joke. they never have anything in stock and assistants not reordering even if i finally found one of them who is not hiding... sort it out”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,479 reviews