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Currys Reviews

2.0 Rating 3,500 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,500 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Shareen Norfolk
Unverified Reviewer
“Ordered washing machine online, given delivery date 15th June, waited in all day, phoned helpline at 6.15 to be told delivery had changed to 18th, no explanation as to why I had not been informed, I put in complaint next morning and cancelled order, they didn't even try to keep my custom, just cancelled order like it didn't matter, very poor customer relations.”
Helpful Report
Posted 10 years ago
H.Neary
Unverified Reviewer
“Bought laptop from currys 3rd December for a Christmas present for granddaughter studying for gcse's not been working for over a month, took it back to silver link store staff not very pleasant. Laptop sent away came back saying been water damaged which granddaughter denies, but just got their word for it, currys suggested we claim off home insurance, they want your money but as soon as you leave the store you are on your own, disgusted with them shocking!!!”
Helpful Report
Posted 10 years ago
Ray
Unverified Reviewer
“I bought a 4k ultra hd tv from currys advertised on their website as being 4 times better than hd, when i switched it on it was the same quality pic as my old tv, i contacted them and they said there is hardly any 4k broadcasts at the moment, nothing like the advert for the tv says, it says, " fantastic 4k viewing take your viewing to the next level 4k offers 4 times the level of detail", what they dont say is you have to trawl the internet to find a 4k broadcast”
Helpful Report
Posted 10 years ago
Margaret
Unverified Reviewer
“Absolutely disgraceful! I ordered integrated fridge And freezer and 3 times I was forced to cancel the order and place another one which was cancelled again ( only online booking available for appliances they are not in stock !!! ) Than I was asked to look for my appliance elsewhere ! Currys kept me without fridge and freezer for over 2 weeks .shockingly unprofessional ! Never buy integrated appliances with them .”
Helpful Report
Posted 10 years ago
H Booth
Unverified Reviewer
“Do not buy the Zanussi condenser tumble dryer. It is the worst tumble dryer I have ever had. When the timer is set, the minute dial does not move so I have no idea how far through the cycle it is. I bought it online from Currys who agreed with me that there was a problem, but Zanussi have said that it is the design of this product that the dial does not move. A very bad design.”
Helpful Report
Posted 10 years ago
Chris
Unverified Reviewer
“I bought a dishwasher on line. Due to Currys not having the one I wanted in store, decided to have it delivered and paid extra for a shorter allocated delivery time. When it arrived two days later, to the delivery men credit, they noticed damage to the door. Thankfully I asked them to remove all packaging otherwise this may have caused further problems. I was promised a call back when another dishwasher would be delivered. I heard nothing so went ‘on line’ and found that the local store had one in (this had not been the case when I initially made the order). I went and collected the dishwasher and mentioned I had wasted half a day because of the received damaged item but no offer of discount was offered (and no apology). I wanted to cancel the ‘on line’ order but this was not possible from the store and needed a lengthy phone call from home (and the usual charges). I did this in plenty of time to avoid another dishwasher being delivered. However later in the day, you guessed it, one turned up and I apologised making it clear I had telephoned earlier to try and prevent this. Finally, it took seconds for my payment to be taken from my credit card but will take quite a few days for the refund to be paid back as I have paid twice in effect for the dishwasher I have. All in all not very impressed with Currys and would suggest a smaller independent retailer would be better than Currys who have been bad in the past, but for some reason, I have gone back to them. Not anymore!!!”
Helpful Report
Posted 10 years ago
Ian Roberts
Unverified Reviewer
“I ordered a fridge freezer for following day delivery. Warehouse rang to say product damaged and not available for a further 2 days. Frozen food ruined. Complaint made. Currys know how couldn't care less. No good will gesture, no apology, no compensation. When I raised my objections to treatment they stopped replying to emails. I would suggest research to see if this company are giving you the deal you want. I will never use them again.”
Helpful Report
Posted 10 years ago
Julie Hackett
Unverified Reviewer
“Last August I purchased a new washing machine from Currys. When it was delivered despite it being a heavy machine only one man carried it in while the other sat outside,as a result of this the machine was dropped ripping my new lino.He did not apologise or even do a test run on the machine to check it was working,which it was not as the door had been damaged. I called Currys that afternoon about the problems,they advised me to e mail them a photo of the damage to my lino which I did asap,and they gave me another number to contact re the faulty machine.After a lot of hassle (they did not make it easy) I had a new machine delivered.However,regarding my torn lino, the contractors who delivered the machine lied and told Currys my lino was already torn. I explained that this was an utter lie,it was in fact new and I had e mailed them the damage asap as advised.They continued to say they had to take the word of their contractors,basically accusing me of lying. Their customer service was non existant,the worst I have ever had and as a result of my experience I will never shop at Currys again,and am strongly advising others not too!”
Helpful Report
Posted 10 years ago
Antje Rook
Unverified Reviewer
“Incompetent staff, one person was really rude, I intended to spend £500 on Camera equipment, which I told them. They couldn't find anything, tried to sell me a lens not compatible to the camera, in the end 3 people were trying to find a specific accessory, which was on stock according to their pc. After spending 1.5 hours in the shop, without getting anywhere and being treated rather unfriendly, I decided to leave. I went to Argos and got all I want within 10 minutes.”
Helpful Report
Posted 10 years ago
M Richardson,
Unverified Reviewer
“My daughters freezer stopped working on the 13 April 2015 Contacted Curry's know how department on the 14 April, told can't visit you till Sat the 18th ok, Engineer called condemned freezer, not repairable in his words. Will put in report, it will be 24 to 48 hrs before you here anything. Daughter called to day weds 22 April told only just got report, we try to fix it said the person on the other end at Curry's. What a diabolical service you deliver, you where told at the time she has a 7 month old baby and food needs to kept fresh, but this did not change anything with Curry's ............”
Helpful Report
Posted 10 years ago
Whitney Reed
Unverified Reviewer
“Went to Currys at the end of november to buy a new laptop for my child but where unable to provide with the relative information needed. The first member of staff didnt know much about laptops or so he told me, he went and got another member who supposedly knew about laptops but just read the information of the box which the laptop came in. When i asked him if this particulary laptop was better for school work ect he said they all do the same in a very rude way. I just left without saying anything would not recomend a very bad exprience have had good exprience but at different branches really need to sort out their priority.”
Helpful Report
Posted 11 years ago
Kyle
Unverified Reviewer
“When i was in Currys the other week i was looking to purcahse a latop and when i was getting help from the laptop expert another member of staff came along and then they were both really getting on eachothers nerves and they were both talking over one another and it wasnt a good experience for me!”
Helpful Report
Posted 11 years ago
Ryan
Unverified Reviewer
“Terrible Staff! As i was in trying to purchase a laptop and i need a lot of specifations as i am not too firmiliar to laptops. So i asked a member of staff to give me some specifations and the member of staff never very little.”
Helpful Report
Posted 11 years ago
Mandy Niland
Unverified Reviewer
“After purchasing a fridge online I waited in for the time slotted delivery . The fridge didn't arrive so I contacted currys. . They said the driver was running late and they had no idea if he could deliver or not. If he could this would be until 9pm. At 840pm the driver called to say he had broken down and would not deliver . He said he could deliver 2days later. I said I'd be home from 4pm he said that would be fine. That morning I received a text to say delivery would be between 1-5pm. Then a phone call at 11am from the driver who was outside my house and would not return later. Then a call from customer services who were so rude and unhelpful I ended up cancelling my order .”
Helpful Report
Posted 11 years ago
Kevin Horobin
Unverified Reviewer
“We purchased a Nikon camera in January, camera failed just after the 28 day!!!! exchange policy, contacted currys customer helpline absolute waste of time, was told could take back to store to exchange as told by them, only to get there and be told it had to be sent away for repair which takes up to 7-10 days after 4 attempts to call branch and no return calls and emails, I went back into the store after 21 days of waiting long story short basically lost my camera and it is no longer in stock, the camera that replaced it was £30 extra which I refused to pay as it was no fault of my own. I asked to speak to manager Mr Graham Denley at Wednesbury branch who was most unhelpful and rude despite my efforts to get him to agree to replacement he refused so I insisted on a immediate refund to my credit card leaving the store camera less never to return again!!! Unprofessional, disatisfied customer service I have ever experienced they obviously don't need customers!!!!!!”
Helpful Report
Posted 11 years ago
Steve
Unverified Reviewer
“Terrible staff at merry hill west kids.....obnoxious and rude.....misleading with their claim to refund if goods develop fault under 21 days.....they certainly do not.....im now £400 out of pocket.....had laptop under a week, faulty....got nowhere....going to trading standards...AVOID LIKE THE PLAGUE....go to Argos cud they honour their 28 day money back warranty”
Helpful Report
Posted 11 years ago
Mr D.obrien
Unverified Reviewer
“back to currys again today,, i was well sold out by the manager mark at altricham store on 21 dec , logik fridge freezer broke down again three in a 14 month period, he said its nothing to do with the store, its the manufactures who is at fault. ive had to get rid of 3 lots of food over the time ive had the faulty gods the phoning around and the cost and time spent with letters and phone calls.let u know how i go on today. o forgot to say [ the manufacturers wanted 119 pound to see if there goods was at fault.”
Helpful Report
Posted 12 years ago
Victoria Stopporton
Unverified Reviewer
“Very very bad customer experience from currys home delivery massively disappointed.”
Helpful Report
Posted 12 years ago
Jordan Richmond
Unverified Reviewer
“Shocked by the customer service at currys Trafford centre I told the assistant I wanted to buy 2 cameras and he just walked off!”
Helpful Report
Posted 12 years ago
Martin Kurrein
Unverified Reviewer
“currys - the worst customer service anywhere? yes!”
Helpful Report
Posted 12 years ago
Currys is rated 2.0 based on 3,500 reviews
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