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Currys Reviews

2.0 Rating 3,500 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,500 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Matt
Verified Reviewer
“Brought a tumble dryer from currys store in Taunton. It arrived as planned a week after purchasing it and worked once. After discussing this with currys they sent a hot point engineer to look at the machine and told us the circuit board was broken and the machine was not repairable. O.k fine these things happen albeit very inconvenient as my wife had to take a day off work to wait for the engineer. Currys then still will not give a refund until they pick up the machine and state I could try and sell it on after getting a refund so I have to wait another week or take another day off during the week to get it collected then get my money back. Sorry but trying to sell a completely faulty machine which does not even turn on would be difficult at the best of times but to be treated as a potential fraudster to a company who were happy to take my money before delivery sums up there disregard for there customers. This is the last penny I ever spend with these people and hope Argos offer a better after service if it's needed.”
Helpful Report
Posted 10 years ago
Janet Sumner
Verified Reviewer
“i ordered a rangemaster cooker on line to be delivered eight days later when it arrived it had the glass in the door smashed. I refused to accept delivery . Nine days five phone calls two hours on hold and i am still waiting for a call to tell me when / if I will get my cooker no one rings back and the word sorry never uttered. This is the last time we shop at currys as we had problems before, so do yourself a favour and shop anywhere but currys.”
Helpful Report
Posted 10 years ago
Kay Picton
Verified Reviewer
“Worst customer service I have had with any company”
Helpful Report
Posted 10 years ago
Arthur
Verified Reviewer
“Ordered and paid for a washing machine to be fitted,mfrom Currys, delivery men arrived and they would not carry the machine up to my 1st floor flat, my partner and I offered to take it up for them but they wouldn't allow us to do this, crazy!! Had to buy another from John Lewis and had no problem, we have just ordered a new TV from John Lewis, we will not be using Currys again.”
Helpful Report
Posted 10 years ago
Tasha
Unverified Reviewer
“I received a damaged fridge freezer, took two days off work to accommodate the original delivery and the rearranged delivery of the undamaged item. No compensation offered and extremely unhelpful poor customer service. The staff in the complaints call centre clearly do not care about the customers.”
Helpful Report
Posted 10 years ago
Saro
Verified Reviewer
“Paid for a delivery slot between 7am and 10.59am. Had to keep calling them when the delivery never turned up. Finally delivered at 6.25pm that evening.”
Helpful Report
Posted 10 years ago
Sara Attridge
Verified Reviewer
“AVOID CURRYS !!!!!!! Shocking company that refuses to give refunds for faulty appliances. Not the first time I've experienced this with CURRYS. I will warn everyone I know to buy from a major supermarket as there is never any problem with them, £250.00 faulty tumble drier two days old and they expect you to contact hot point”
Helpful Report
Posted 10 years ago
Sara
Unverified Reviewer
“AVOID CURRYS !!!!!!!! SHOCKING. I warned my daughter and everyone I know not to purchase from this dreadful company after buying a camera that took yellow pictures ! Was refused a refund and told that is the design of camera ???? The assistant even took a picture in the car park to prove it had a dreadful fault but was still not reimbursed. My daughter stupidly bought a tumble drier on Sunday, tried it out on Monday to find the filter fills with water. She returned to the store to be told she now has to deal with hot point directly, after phoning hot point they told her as it is only one day old it is CURRYS responsibility, after spending twenty minutes on phone trying to speak to someone on their awful automated voice recognition number the line went dead, my daughter has been in tears trying to sort it out. She works hard and has two young children, she shouldn't have to be making calls writing letters etc. should have bought from tesco they refund without any problem whatsoever”
Helpful Report
Posted 10 years ago
Bill
Verified Reviewer
“Ordered a new washing machine for a very elderly relative and paid the extra for installation and recycling. I turned off the water in anticipation of the delivery as I could not be there at the delivery time. The delivery team turned the water back on and damaged the stop cock in the process. They then claimed they could not do anything about it and told the lady to contact a plumber (They gave her a card) and the plumber would sort it! Yes, they accepted the lady would have to pay extra to the plumber, but she could reclaim the initial £30 fee. They then left, leaving the old washer in place and the new one stood against it. What a bag of s***e, to leave a 90+ years old lady with that situation.”
Helpful Report
Posted 10 years ago
Sarah Keating
Verified Reviewer
“Ordered a gas cooker in store last night asked for delivery today £20 extra asked for recycling of the old one £10 extra and asked for fitting of new one £80 extra! Didn't Mind the cost! New one came and unbeknown to me they hadn't taken payment for fitting of new one! So now I have my old cooker that does not work at all the new cooker unfitted and I now have to wait till Tuesday for some one to come and fit the cooker !! I have two children to feed I am so cross and all they can say in store is sorry!!!!”
Helpful Report
Posted 10 years ago
Mandy
Verified Reviewer
“I bought an Essentials dishwasher in July 2014 for £169.00 the pump broke after 13 months. Its only used twice a week at most. when i rang Curry's customer service they told me I was out of warranty and as i didn't have the care plan, wanted £119.00 to come and look at it. I told the guy that i had never received details about taking out an extended warranty but he didn't seem to care about that and said the £119.00 stands and that it was my bad luck. How ridiculous is that, for an extra £40 i can buy a new one from a company that will certainly offer a better standard of after care service, as to be honest you couldn't get a worse one”
Helpful Report
Posted 10 years ago
Ally
Unverified Reviewer
“Bought a Bosch dishwasher from Currys. It was delivered to the wrong address by two scruffy delivery men in an unmarked van. Eventually when they delivered the dishwasher to my house (ie the correct address!), it was dumped on the kitchen floor and the delivery men shoved a clipboard in front of me and curtly asked me to sign that the goods had been received. They walked out without removing the packaging, which according to Currys, they were supposed to. So I was left to remove all the packing, only to find huge dents on the side panels of the Bosch. I phoned the Currys helpline and were told that they would give me back 10% of the purchase price of the dishwasher as compensation- which I accepted. A month and a half later and no sign of the promised 10% compensation and I am left with a dishwasher with huge dents in the size panels of my dishwasher and a very bad taste in my mouth as far as Currys is concerned. My advice to you is walk past Currys and go to a reputable company.”
Helpful Report
Posted 10 years ago
Dan
Unverified Reviewer
“We bought an oven and we arranged a delivery date for the item. Towards the end of the four hour window we were given on that day, during which it would be delivered, we had a phone call to say that our delivery was cancelled and we would have to arrange another day. They could not explain why they had cancelled so late. THE SECOND day we spent cooped up in the house waiting for the delivery ended exactly the same way: only this time it was the driver who called, saying he could not find anywhere to park and so he had not stopped. We saw no delivery van outside our place and so we have reason to believe he is lying, and didn't come anywhere near the house. Two days wasted now. No apology again. I have never received such poor customer service.”
Helpful Report
Posted 10 years ago
Jennifer Gibson
Unverified Reviewer
“Recieved a broken laptop! Once returned, they wouldn't send new one out for another week. Paid for a laptop and I don't have it. Asked for refund, again said I have to wait 5 working days! Appalling !”
Helpful Report
Posted 10 years ago
David
Unverified Reviewer
“I arrived at currys Harlow knowing exactly what I wanted. There was immediate difficulty as although the item was a "featured Advertised Item" is was not in stock at the store or for home delivery. I was advised how I "could" make the purchase. I paid for the item, just shy of £350.00 by card. I was then told that there had been a website/system error of some kind and that now I could not buy the item. It got much worse from here on ! You would assume that a simple "refund to card transaction" would now take place.........NO! , APPARENTLY THIS IS IMPOSSIBLE......... So 12 Days later, another 5 visits to the store, 4 Phone calls to Customer services and STILL NO REFUND ! I HAVE BEEN FOBBED OFF, PUSHED FROM PILLER TO POST, ONE EXCUSE AFTER ANOTHER................. I have now been told that a refund to card has been done and that I should see my money back within about 5 Days. The moral of the story here, Avoid Currys like the plague, or if you feel compelled to be treated badly and do go there , Do not Pay until you have the Item in your Hand.”
Helpful Report
Posted 10 years ago
D J
Unverified Reviewer
“Currys / Knowhow. The worst shopping experience my wife and I have ever had. They like taking your money, but if a problem arises, you're on your own because simply they just don't care. This review could be a lot longer but our energy to do so has gone. Avoid Currys is the best advice we can give.”
Helpful Report
Posted 10 years ago
Holly
Unverified Reviewer
“Bought washing machine had it delivered worked once stopped working. Phoned to sort something out, told me engineer would ring back he never did, then told me it would be 5 days before engineer would get to me. Engineer claimed he knocked and nobody answered, (i was in allday). On 4 seperate occasions nobody rung back as they had promised. I had to make my way back to store to arrange full refund and to take the washer away which they could not do over thw phone. ( i did not have a washing machine for over a week). My personal opinion their service is shocking and i will never purchase anything from their store again. What a performance.”
Helpful Report
Posted 10 years ago
Ljndsey
Unverified Reviewer
“I would never buy anything from Curry's again. I wanted to buy a new TV,but I am not up to date with the new TV's. I wanted to ask questions to make sure I bought the right TV, but the salesman was wandering off all the time and I had to go chasing him to get any response. Finally bought a TV but it turns out it was the wrong kind. I went back to ask more questions like "why does it not work with my tablet" and again the know how guy didn't seem interested in helping and told to go buy a Chromecast. I had never heard of this and didn't know what to do with it. When I asked him to explain, he wandered off. I don't know how these people keep their jobs. They seem to get paid for wandering around all day and ignoring customers.”
Helpful Report
Posted 10 years ago
Keeley
Unverified Reviewer
“Ordered a £450 washing machine for today, Sunday 16th August, waited in all day, and it wasn't delivered. We spoke to customer services, who were supposed to see if delivery could happen today as agreed. They did not call us back, as promised, and on calling back we learned that our previous call was not even logged! Notes on their system indicate their liar delivery driver had said he tried to deliver, but this is false. Only thing so called customer service could do was re-schedule during office hours tomorrow when we both work. No thanks! Order cancelled and you've lost customers for life.”
Helpful Report
Posted 10 years ago
William Crosbie
Unverified Reviewer
“Currys' delivers sob stories, not product. Ordered an American Fridge-Freezer which, I admit is a bit big and heavy. Other important information is that there is a staircase that it has to go up (as we live in the flat above a pub). The stairwell isn't huge, but...well, I'll get to that in a bit. I was so excited to be getting it 2 days after ordering it. Currys' delivery team pulls up and ... they they state that it is too big to fit through the door to the flat. I'm gutted. The fridge-freezer has, for its shortest measurement, a depth of 72 cm. My door frame? 70 cm. So, upon being told that it is not possible to deliver, my lovely lady and I start looking online for alternatives. Finding an option, I returned to the store to seek out my salesman from two days earlier. Explaining the situation, he enlightened me to some extremely intriguing information: Take the doors off (using a simple "open the door and lift method" and the depth becomes a mere 60 cm. WOW! I go to the customer service desk and get my fridge-freezer set for a new delivery! My Currys' rating? * * * * * (5 Stars) A few days later (due to work, we couldn't get delivered again for 4 days) here comes the delivery crew. Currys' delivery team pulls up and ... they state that they aren't allowed to deliver up more than 3 steps. What? Apparently, they don't send enough team members out to be able to maneuver a 95 kg fridge-freezer up a set of stairs to the flat above and fears of hernias and other whiny injuries. They refuse to deliver. My Currys' rating? * * (2 Stars) Upon calling up their customer "I don't care" team, I was informed that the drivers indicated that it was a spiral staircase. Having worked in furniture delivery (sleeper sofas, cabinets, hutches, etc.), I know that a spiral staircase would have been an impossibility. The thing is...it's not a spiral staircase! There is a flight of stairs, then a landing, then another flight of stairs. Yes, it's about 20 steps, but nothing that shouldn't be able to be done with a competent delivery crew (including the apparent management team that makes sure that there are enough team members going to handle the delivery). My offer? A door-step delivery. WOW! I can have it delivered to the bottom of my stairs and they will just leave it there and laugh their way back to the office and their paycheck for doing nothing. The customer service team reviewed photographs of the staircase that I sent them (with measurements giving a minimum of 26 cm free space at the most narrow point if the doors are off the fridge). And they supported the decision that it couldn't be done. Fortunately, this is a pub. We have a lot of different people that come through here, including a "removals team" who laughed at the incompetence of this team. Now, it cost me £15/head (x 4 blokes) to have this delivered up these stairs. The doors were removed, not as easily as I was led to believe, but after removing 15 screws from the top and 6 screws from the bottom plate. This removed a nice bit of weight from the product. 4 guys delivered this up the staircase (not once touching the side rails) and deposited the item gently on the landing at the top of the staircase. They removed the old fridge from inside the unit (which Currys' **IS** going to come pick up, you can count on that - NOT) then gently moved the American-style product in, quickly reattaching the bottom plates and the doors. Two of these "removals guys" were laughing and joking about they should leave their job to go get paid to do nothing but drive around and tell people that they can't deliver a product. I have a feeling that Currys' will be the butt of our jokes for some time to come. I expect Currys to pay for this delivery that they should have been able to action. Do I expect that they will? No. I expect Currys to pick up the old fridge freezer which I paid for? Do I expect that they will? No. I expect Currys to assess what they offer their customers in regard to delivery. Do I expect that they will? No. My Currys rating? * (1-Star, only because you are not allowed to give ZERO. Will I purchase from Currys again without proper restitution? No. Will I recommend Currys? No. Do yourself a favour. Shop elsewhere until Currys can learn what it means to offer a service to its customers.”
Helpful Report
Posted 10 years ago
Currys is rated 2.0 based on 3,500 reviews
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