CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,784 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,784 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 24th August 2026

1766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the experience I had. I knew what I wanted but wasn't sure where to even start. The Custom Made team were very professional and helping me pick a design for my cuflinks. Thery were able to send me multiple options to choose from for my design. To me communication was my biggest petpeeve in chosing these people for the work.”

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Posted 9 months ago

“Custom Made crafted both my partner Benji’s engagement and wedding rings, and the experience was exceptional from start to finish. Their team was brilliantly attentive, guiding me through each step with care and clarity. They made the process feel effortless and deeply personal translating my ideas into pieces that are not only beautiful but meaningful. We couldn’t be happier with the result or the journey that got us there.”

CustomMade Jewelers 5 star review on 27th October 2025

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Posted 9 months ago

“I appreciate your efforts in making everything super smooth and very efficient. I also like the fact this interactive working mode makes everything just perfect.”

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Posted 9 months ago

“I would recommend this service to anyone and everyone! The service team was quick to respond and beyond helpful, the craftsmanship was astounding. I couldn't have gotten a better ring for my fiancée”

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Posted 9 months ago

“My project exceeded all my expectations! It looks and feels stunning in person the craftsmanship is top notch! The customer service experience was very smooth and easy the entire process! Very likely to use them again! My project made an amazing gift!”

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Posted 9 months ago

“It was fantastic.”

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Posted 9 months ago

“Using CustomMade started as an idea that quickly grew into fruition with the love and care that these guys use to help you design your dream ring. They helped answer any question I might have, and really allowed me to see my vision blossom in real time. I was paired up with a bunch of experts that took my ideas seriously, and was willing to work with my budget. The process is a little long, as everything is made from scratch, but it's well worth the wait to make sure everything is perfect. CustomMade will blow you out of the water if you let them.”

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Posted 9 months ago

“Beautiful ring, good communication, and timely shipping. Thanks!”

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Posted 9 months ago

“Exceptional quality and fantastic customer support. They fully explained the entire process.”

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Posted 9 months ago

“From A-Z everything was perfect, the quality the amount of help and guidance through every step of the way creating our Ring. The presentation was extremely thoughtful and blows any over companies bland box out of the water. Can't wait to create our wedding bands with custommade.”

CustomMade Jewelers 5 star review on 24th October 2025

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Posted 9 months ago

“I had an amazing experience from the second I started creating my girlfriend’s engagement ring. Someone was always able to answer all of my questions. It was a breeze to use communicate which was one of my main concerns. The ring came out gorgeous and it is exactly what we both wanted. It’s truly a gorgeous ring. I couldn’t have made it a reality without the help of the team that was created for my project. Thank you Custom Made!”

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Posted 10 months ago

“Was very happy with there service when I had our engagement ring and wedding ring custom made, and was even happier when the re made the engagement ring exactly after my fiancée unfortunately lost hers , so thank you very much”

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Posted 10 months ago

“I had such an amazing time working with the team even when I made changes in the middle of them making designs for it they were so helpful. I appreciate all the work they’ve done!”

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Posted 10 months ago

“I strongly recommend custom made to anyone looking for their dream ring! I wanted to design my wife's dream ring and they made it happen. I struggled financially due to job loss yet they still remained professional and friendly, even offering to change some aspects to be more cost effective! Ryn was amazing, my wife loves how it turned out :)”

CustomMade Jewelers 5 star review on 23rd October 2025

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Posted 10 months ago

“Was a very smooth and pain-free experience. The ring is beautiful.”

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Posted 10 months ago

“I was looking for a special ring for my girlfriend and I stumbled upon this site in Google. I even read some reviews and posts on reddit where people said it was a good service. I started the process, and the project manager was very helpful and attentive. She suggested motivs, helped me choose between gems and ring shapes, and always was there if I had any doubt. I really appreciate how much they are willing to update the design, and they even allow you to send back the finished piece within 30 days for adjustmens, or within 365 days for resizing. I would absolutely recommend this 10/10.”

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Posted 10 months ago

“Extremely happy with how the ring turned out. The staff was extremely nice and very easy to work with. They made sure all my questions were answered and all my need for the ring were met. Would 100% recommend to anyone!”

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Posted 10 months ago

“I went in search of a signet ring with a design with a coat of arms I could supply. There are dozens of companies competing for this business. After visiting several sites, I came upon Custommade. Their price was competitive, and the reviews stellar -- seeming too good to be true. After I posed many questions, including ones about pricing, and an exchange of messages about design, they offered an initial design based on my coat, and I made requests about some details. Should the helmet be recessed or raised, for example. Their replies were always quick, but left me with questions still. Finally I decided on a 14K gold ring and approved the design. My project was handed over to new people, who explained the production process in great detail. I submitted my 50% deposit, productions proceeded more quickly than I had expected, and shipment was made after my final payment. (I was a little let down when told to pay for California sales taxes, as I had hoped that doing business with a Massachusetts company would free me from those. It was not to be, probably because Custommade does business with Californians. Doing a little searching, I saw that they had calculated the taxes due exactly. Not just state but also local.) My ring arrived in a splendid box a week earlier than I had expected. And it was no surprise as I had been sent many 3D models and high resolution photos of the finished product. So they have lived up to all their promises and their stellar reviews. I would give them six stars if I could. I have already slightly scratched it. That's what you get with 14K, as I had been warned and already knew, :} You don't actually want a signet ring to look brand new. It's supposed to look like it has been handed down through the generations. Have a look at King Charles III's: https://tinyurl.com/y3pe9zyr”

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Posted 10 months ago

“From the first initial contact, the service and professionalism from not just one but multiple people were a tremendous experience to say the least. From the constant updates to the consistency of kind, caring professionalism, it was heartfelt. A big thank you for the way I was treated and for the fantastic work done to produce my ring, from my thoughts to a masterpiece. I love your company and would definitely recommend it.”

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Posted 10 months ago

“Custom Made created two custom items for me over the last 12 months--a gold necklace designed in remembrance of my parents; and a sterling silver bracelet for my daughter as a "something new" in rememberance of her dad. Both pieces are beautiful and represent the heart-felt sentiment for which they were created. The Custom Made team was fantastic during both projects-- from jewelry consultant (Chel) to design lead (Aly) to production lead (Janine). Once I received the necklace, I realized that it didn't "lay right" due to the length and build of my collar bone. Custom Made made the adjustment, making my necklace perfect.”

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Posted 10 months ago

CustomMade Jewelers is rated 5.0 based on 4,784 reviews