CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,900 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,900 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 16th July 2025

1676

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Throughout the entire experience working with them they always answered my questions super well. They were also able to bring my ideas to life with surprising effectiveness. The only thing I will say is that you may need to be able to make drawings of your own to share. It can be difficult both to explain what you want and for them to understand what you want without pictures for reference. This was not a problem for me because I was able to sketch out what I meant. My design was also a lot more detailed and specific than most of the other rings they have showcased in there site. It was an above and beyond experience working with CustomMade.”

CustomMade.com 5 star review on 1st August 2024

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Posted 11 months ago

“Top notch quality, Timing and Customer Service.”

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Posted 11 months ago

“You all are very kind and I love working with you, we made together a wedding ring for my bride and we also made together earrings and necklace, I loved all of them and my bride also loved it like nothing she ever seen it was so special I have no words to express the huge thanks for all the workers that helped me ❤️😁”

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Posted 11 months ago

“From start to finish, they were supportive and kept me informed at every step. I'm thrilled with the outcome of the ring; the service was exceptional, and the packaging was beautifully done. Opening the box felt like uncovering something truly special. This is already the second ring I've ordered from them, and each experience has been fantastic. As someone from Switzerland 🇨🇭, I have high standards, and they truly met them. I received a response within less than 16 hours, despite the time difference, which shows how much they care for their customers. While the country taxes can be high, the quality of the rings makes them worth every penny. It's simply perfect. I 100% recommend them!”

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Posted 11 months ago

“I am very pleased with the service provided by the team at CustomMade. They were able to provide support with any issues i had and adapted very well to my own requirement. The team were very quick to reply (considering the time differences) and provided me with updated sketches and 3d drawings within only a couple days. The entire process was very quick and the final product is of such a high standard. I couldnt have asked for more! Thanks to all the team that helped me, im sure my partner will love the ring as much as i do”

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Posted 11 months ago

“Very good communication, very patient when I asked for things to be changed. Ring I have received is exactly as described and as the drawings and 3D drawing they made up... Honestly even more beautiful in person, exactly as I wanted and I highly recommend.”

CustomMade.com 5 star review on 31st July 2024

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Posted 11 months ago

“They were an absolute pleasure to work with! They kept me updated and informed at every step of the way. They were also very quick but produced a very great quality ring!”

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Posted 11 months ago

“Working with CustomMade was EASY. They communicate throughout the entire process, were understanding with my timeline (I think I stalled for about 3 months when I needed to get the right sizing for my finance but couldn’t due to him being deployed). Every decision was mine, and they had experts for each step to ensure all my questions were answered and that I approved gems, designs, all of it. The shipping was FAST once everything was approved as well. The ring is beautiful, pictures don’t do it justice”

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Posted 11 months ago

“This is the second time I have used Custommade for jewelry. I cannot say enough about how incredible their customer service it. I changed my design several times and they were happy to accommodate. Thank you for another beautiful piece that I will be able to hand down in my family.”

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Posted 11 months ago

“Low pressure, high quality!”

CustomMade.com 5 star review on 28th July 2024

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Posted 11 months ago

“This was an amazing experience and we couldn’t be more happy with how the ring turned out. They were so patient with us through several changes just to get everything perfect! Perris was our personal assistant and was so great!”

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Posted 11 months ago

“I had a great experience with Custom Made!! They worked with me for months to get the right design, stones, shapes and sizes. They are an amazing company to work with. I enjoy finding small businesses to work with.”

CustomMade.com 5 star review on 27th July 2024

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Posted 11 months ago

“Great experience, everyone was super helpful and responsive.”

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Posted 11 months ago

“Absolutely amazing used them for both wedding band and engagement ring”

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Posted 11 months ago

“Absolutely amazing! I knew I wanted a custom ring from start to finish, but there aren't many places near where I live. I decided to take the gamble with an online program, hesitant at first. But immediately after first conversation, I was hooked! Every single person I interacted with was professional and kind with outstanding communication! Beyond that, they treated me MORE than just a customer. They checked up on me, had conversations, made sure everything was right in my world. They laid the guidelines of the practices up front without curtains, and they didn't shove pricing or "pay up" mentalities near me at all. The quality of the ring is outstanding! It would not be so good without the choice selection of artists and jewelers with custom made. Every single step they were there to communicate even the smallest details with me. They were happy and patient to answer all questions! I HIGHLY recommend Custom Made, and I fail to see how any online business like this could do better. They are the pinnacle of what online custom jewelery should be. I'm looking forward to using them again in the future for smaller projects, but first I look forward to my engagement!! Thank you Custom Made for this experience!”

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Posted 11 months ago

“I ordered a 18kt custom Signet Ring from Custom Made. I really love it a lot! I especially love the diamond that I bought from them. It’s absolutely gorgeous! The ring is more than I expected. I’ll wear it for many years to come. Thank you.”

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Posted 11 months ago

“I’m certain that seeing this company was a blessing from God. They crafted an absolutely beautiful ring for me and every person I worked with was amazing! I would’ve never thought I’d be able to actually have a ring in my possession at this point in time, but God had a plan and custom made was certainly part of it! I would absolutely recommend custom made to anyone looking to have some custom jewelry made.”

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Posted 11 months ago

“I absolutely LOVE my custom made wedding ring. I looked forever for something that I liked and I was able to put what I had in my head into reality with them.”

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Posted 11 months ago

“Working with Custom Made was a wonderful expirence. Not only is their process smooth and fun, but their attention to customer satisfaction is what spoke to me the most. I had many questions and drawbacks that would spin the head of a typical jeweler and they answered all my concerns swiftly and with in depth details about the process. Long story short, my fiancé didn't like the original design I made, after the stones were already ordered, and we had to scrap the whole thing to start over. The staff was very understanding and totally on board with getting things right. I absolutely LOVE both designs from the design team and I'm happy my fiancé loves her new ring! She plans on using Custom Made for when she goes to design my ring! I tell everyone where I got it made and they respond with many compliments!”

CustomMade.com 5 star review on 24th July 2024

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Posted 11 months ago

“From start to finish the experience was wonderful. There was no pressure to move forward on a design, nor was there pressure to move forward with paying when a design was chosen. Timelines were wonderful and when it was time to move forward with actually creating the ring it went by in a flash. The communication is extraordinary and so helpful. My fiance has fallen head over heels for her ring, the stunning detail involved and outstanding craftmanship. She has already started looking at designing her wedding band with CustomMade!”

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Posted 11 months ago

CustomMade.com is rated 5.0 based on 3,900 reviews