CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,169 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th November 2025

Roberto Linares

CustomMade.com 5 star review on 17th November 2025

Katie Logan

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

1728

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Constant and clear communication with multiple team members made buying from CustomMade a smooth process.”

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Posted 11 months ago

“Excellent communication from start to finish regarding options, cost, and timeframes. Final product looks great!”

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Posted 11 months ago

“My experience with CustomMade has been phenomenal! From the start of the process, they are very responsive and knowledgeable, they were able to answer all of my questions and make multiple mock-ups of what I was looking to create for my fiancée! Emily was amazing, she was always updating me in the process and helped me out greatly when I needed to split my project into two, in order to make the engagement ring purchase prior to the wedding band purchase. I have nothing but wonderful things to say about my experience with CustomMade!”

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Posted 11 months ago

“The process was incredibly easy and the service was awesome. The staff were helpful and understanding and walk through the process with you to make sure your getting everything you wanted in the design. I would highly recommend”

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Posted 11 months ago

“The team was very patient and helpful with getting me the right vision, flexible with last minute adjustments, and determined to get my fiance's ring to me on time!”

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Posted 11 months ago

“Friendly and supportive crew from start to finish with your project. Everyone worked hard and respectfully with me from start to finish. From the first sketches to working with me through payments down to the final finished piece. I got what I wanted and more. I will do more projects with them in the future.”

CustomMade.com 5 star review on 8th December 2024

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Posted 11 months ago

“CustomMade has made two signet rings for me using a family crest: a men's raised design and a functional seal for my wife. In both cases, the price was good, communication from start to finish was excellent, and shipping was quick. We are impressed with CustomMade and plan to return to them with other ideas for jewelry in the future. Recommended!”

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Posted 11 months ago

“This was the best experience I have had buying jewelry. She loved the ring and it came perfect.”

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Posted 11 months ago

“It was a great experience. Everyone was respectful and took my input easily. I will be coming back in the future.”

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Posted 11 months ago

“Excellent”

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Posted 11 months ago

“This was a fantastic journey they worked quickly to help me get the perfect ring for my fiance. The support thro7ghout the whole process was fantastic. I'm glad we decided to get personalized custom jewelry for our engagement instead of store bought.”

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Posted 11 months ago

“My fiancé and I had a great experience! The Custom Made team was super helpful and created exactly what we wanted for our wedding bands.”

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Posted 11 months ago

“They worked with me very well, were cheaper than any other jeweler I could find, and the ring appears to be fantastic quality. I would do this again.”

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Posted 11 months ago

“The process was painless and the value was great. The team was able to create exactly what I wanted and she said YES.”

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Posted 11 months ago

“The design process was easy and clear. The final product came out better than my expectations and unique (that's the point right?). The communication was also very swift and easy.”

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Posted 11 months ago

“Getting a custom class ring was a wonderful experience!!! The designers respectfully listened to whatever thoughts I've had on the design. They also helpfully explained what details were possible to stay within my budget and made some gorgeous adjustments to the final design. I LOVE how my ring turned out! It has a personalized and timeless beauty to it which I'll treasure for years!”

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Posted 11 months ago

“I am grateful for all the work that went into creating my fiancé ring. There were a few delays in the production however the CuatomMade team were always in communication providing me with updates. I appreciated their transparency and determination to complete the ring in perfect time.”

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Posted 11 months ago

“Communications were clear and prompt. I always knew where we were at with the project and I couldn't be happier with the result!”

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Posted 11 months ago

“Exceptional service, the entire process was professional and went smoothly. The price was fair given the uniqueness of the pieces. I also appreciated the post service, as I needed some adjustments after after one of the rings came, but CustomMade was happy to help!”

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Posted 11 months ago

“I had a fantastic experience with custom made. From the first message to the delivery of the product it was smooth, professional and with a high level of communication. I recommend them to anyone trying to make a moment special with a ring, for me it was our 10 year anniversary.”

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Posted 11 months ago

CustomMade.com is rated 5.0 based on 4,169 reviews