CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,769 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,769 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 13th May 2025

1630

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great experience working with CustomMade for the girlfriend's engagement ring. They were able to bring to life the unique design I had in my head, and were gracious with me as I made changes until it was perfect. I would definetly recommend to anyone who is on the fence!”

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Posted 6 months ago

“Amazing service and product.”

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Posted 6 months ago

“Fantastic service with a perfect outcome. From start to finish they were able to assist to make my ideas come to life. Highly recommend for anyone in the future”

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Posted 6 months ago

“Got a custom gold necklace for my girlfriend. I came into it with a rough design idea with an accompanying sketch. The staff at CustomMade were extremely helpful and responsive; they took my concept and sketch and gave me the option to proceed with my original concept or their proposal. I liked their's better, so that's what I went with. Asked my girlfriend after the fact and she said I made the correct choice. It came out looking really nice in the end; she wears it everywhere. I have nothing but good things to say about the process as a whole. A bit expensive (it was made out of gold, after all), but I can honestly say it is the best gift I've ever given someone. It's very satisfying to see her wear it so much too. Suffice to say I would recommend CustomMade if you're considering a custom jewelry project.”

CustomMade.com 5 star review on 14th October 2024

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Posted 7 months ago

“the entire process was amazing! they work with you and your budget and you get exactly what you want. my ring is gorgeous and I am so excited to wear it for the rest of mylife!”

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Posted 7 months ago

“Veryy easy to manage the project and very helpful staff at all stages of the process. Overall quick and reasonably priced. Good quality piece at the end too.”

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Posted 7 months ago

“Great experience from the beginning to the end , each expert was very professional and know well his field. Thanks to them to have made a special day even greater.”

CustomMade.com 5 star review on 13th October 2024

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Posted 7 months ago

“Very awesome and couldn't be happier. The team helping me out were very amicable and worked with all my suggestions on the design to make a wonderful ring even when I didn't know exactly what I wanted.”

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Posted 7 months ago

“I ordered my boyfriend’s wngagemwnt ring and I was able to make changes to the design, budget and time frame multiple times! I was guided through their very detailed and well thought out concept and ring designing process and it seemed promising! You get a 3D model of your ring and can evwn get an updated one if you decide on changes for your project! You can get custom engravings and recieve a very pretty ring box. The stones and materials used are legit (I had them checked here in Switzerland where I’m from) and the shipping from the US to CH was less than a week! All in all it is TOTALLY worth it and I can not recommend them enough!”

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Posted 7 months ago

“I had a great experience working with the CustomMade team. I started off working with Dasha, Eloisa, and Matt, and Janine it was a pleasure getting all my questions answered and get more & more confidence that my final result was going to turn out great. I ended up getting another project shortly after and am now enjoying my two pieces from CustomMade. Thanks guys”

CustomMade.com 5 star review on 11th October 2024

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Posted 7 months ago

“My experience was absolutely wonderful—from the start to the end. I will never forget Krist, who was so helpful, and the entire team. CustomMade put all my thoughts and inspirations into a truly custom engagement ring that was tailored for my fiance. I don't think anywhere else could have nailed it like they did. Needless to say, my fiance was absolutely in love when I proposed to her. CustomMade, thank you for bringing my vision to life! They were also very efficient, detailed, and punctual. Their communication in giving updates - STUNNING. Amazing experience. Thank you guys again!”

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Posted 7 months ago

“It was a great experience from start to finish. Everyone was kind and attentive they created a ton of sketches/alterations, helping find the right stone, increasing my knowledge base so I could make an informed decision. All so my vision could come to life.”

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Posted 7 months ago

“I enjoyed my experience working with Custom Made. The quality and service were beyond satisfactory!”

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Posted 7 months ago

“I asked for a custom made ring and what i received was even better than expected. I sent Custom Made my ideas and design and they sent me pictures of there design for me to approve and from there I made slight modifications which they incorporated and then produced. I couldn't be happier with the ring or with the price. Exceptional craftsmanship!!!”

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Posted 7 months ago

“The ring came out perfect. Design team was prompt and shared lots of information along the wait. Price was transparent and competitive. Cant wait to work to design the matching wedding band.”

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Posted 7 months ago

“Everyone I spoke to from Custom Made was polite and helpful in walking me through their process. The process was overall painless and the ring is absolutely amazing. Now it's time to see if she says yes.”

CustomMade.com 5 star review on 10th October 2024

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Posted 7 months ago

“Very easy, very reasonably priced, very efficient, lots to love about my experience. My only critique is that communication was a bit slow, but I could reliably expect a response within 24h.”

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Posted 7 months ago

“Amazing! The staff were very nice and helpful. My ring turned out EXACTLY how I wanted, if not better! 10/10 would recommend!”

CustomMade.com 5 star review on 9th October 2024

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Posted 7 months ago

“My Fiance and I knew we didn't want a typical overpriced ring from some overpriced diamond chain store, we also wanted something lab grown. After searching around, we discovered CustomMade and they made the process easier than we thought possible. We were amazed at how we had a team of people helping us through the process of making our custom ring exactly what we wanted. We can't thank the people at CustomMade enough! The ring came out perfect and beautiful!”

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Posted 7 months ago

“CustomMade has been such a great experience. I used them for the engagement ring, and came back for her now wedding band, and the design is perfect. They helped every step with designing something unique to match and it came out as a great match. Definitely go here for all your custom jewelry needs!”

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Posted 7 months ago

CustomMade.com is rated 5.0 based on 3,769 reviews