CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,769 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,769 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 13th May 2025

1630

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As someone who knew little knowledge of engagement rings, I had an amazing experience, am left satisfied and grateful to have had the pleasure of getting the perfect ring with CustomMade. I had amazing customer service and was very thoroughly informed through each step of the custom ring making process.”

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Posted 6 months ago

“Excellent response times. Outstanding quality and finish of the design. They really bring your idea of a ring to life.”

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Posted 6 months ago

“Great experience! I wanted to design my own bridal set, and CustomMade helped me do that, and it was super easy. The whole process took under two months, and I had my beautiful set at the end. If you want to design your own jewelry, or if you want something so specific they might not sell it, CustomMade is the place for you.”

CustomMade.com 5 star review on 21st October 2024

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Posted 6 months ago

“Come join the family! Engaging in the process of a custom-made heirloom or piece is like spending your favorite holiday with the most uplifting and cheerful company! I’ve completed my second heirloom and have two more planned over the next year.”

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Posted 6 months ago

“Absolutely wonderful experience from start to finish and my partner now has the ring of her dreams.”

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Posted 6 months ago

“Awesome service! Simra and her team were extremely attentive and understanding of my needs, and the ring turned out beautifully!”

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Posted 6 months ago

“The process was extremely easy. They provided imput and listened to what I had envisioned. The ring at completion was more beautiful than I expected. Great company and people to work with.”

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Posted 6 months ago

“While there were many back and forth emails it did give me an idea of progress was being made and gave me many opportunities to make changes, and final review before,construction work began. Finished piece went through their quality control and corrected any problems before final payment was required. Shipping was great.”

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Posted 6 months ago

“Fantastic support with no pressure. It took me over a year to go through planning and payment just because life is life. When it was finally time to take that next step I was able to reconfirm my old design plans, make the payment & have my ring in less than 3 weeks. Staff was incredibly kind, knowledgeable, patient and prompt with responses. I was apprehensive about the process at first but through their guidance and support we were able to bring my vision to life! The rings all came out perfectly exactly how I envisioned and I am so excited to propose with a set that is as unique and special as my partner is.”

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Posted 6 months ago

“Ring turned out perfect, exactly as hoped and pictured.”

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Posted 6 months ago

“It was a great experience for what could have been very stressful. The ring turned out great she loved it. Thx again”

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Posted 6 months ago

“Working with Custom Made was quite easy and comfortable. They worked with me to get the pieces I wanted created. It really is amazing to see the physical product created from your imaginings. The process took a couple months but getting all the details just right was worth the wait. Would gladly work with Custom Made again and plan to!!”

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Posted 6 months ago

“It was a really good experience and all team members helped me design my wife’s engagement ring. It is definitely a go to place when I want something custom made and truly special for the most special person in the world.”

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Posted 6 months ago

“I was completely blown away with Custom Made's professionalism and ease of use! I didn't know that custom engagement rings from scratch were even a reasonable option for me with my budget, but I now have a custom ring that is perfectly how I invisioned it. They walked me along every single step of the process, including the sketches from the original designers, all the way to the 3d renders with my stone! The box they shipped in was beautifully branded and had lots of goodies for the proposal. But my favorite part of all is that I was able to design my girlfriend's engagement AND wedding ring at the same time, as well as my own band, and they will save the design until I am ready for the wedding set. I have already recommended their amazing services to a coworker and I can't say enough good things about Custom Made!”

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Posted 6 months ago

“This company was extraordinary in all aspects of my custom made ring. I had lost my wedding ring which had one half yellow gold and the other white with 3 diamonds in the center. There where swirl engravings on either side. I started by sending them pencil drawing, then after locating several photos of my hand with the ring on, we continued to refine the look of my original ring. Their team worked dilegently and without waiver to accomplish the final product. Although not an exact match to the original lost ring, this team was able to reproduce a 90% copy. I would highly recommend this team of dedicated individuals for their professionalism.”

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Posted 6 months ago

“CustomMade was a DREAM to work with! My partner lost a very important family heirloom and I worked with the team at CustomMade to recreate it for a wedding gift. I sent over some old and blurry photos and they were able to recreate it perfectly! Janice was the best and the communication was clear throughout the entire process. I can’t say enough wonderful things about the experience, the team, and the final result!”

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Posted 6 months ago

“CustomMade was extremely helpful during every step of the design for my necklace. I honestly couldn't have asked for a better experience. I would recommend them to anyone!”

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Posted 6 months ago

“From the very beginning the rep I spoke with was engaged, understanding, curious and forthcoming. Our story was taken into account and with the utmost respect, which translated into an amazing, personal and adorable result. I couldn't be more satisfied!”

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Posted 6 months ago

“Friendly, on time, and patient. Handled my engagement ring perfectly. Went through multiple designs, was met with nothing but professionalism”

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Posted 6 months ago

“My fiancé and I had several wonderful experiences with CustomMade and their design team! They made sure we loved the design, 3D model and the final products. They really do mean it when they say, 100% customer satisfaction guarantee. They always have time for our questions and nothing was ever too big or too small, always providing through details. Thank you for contributing to our new journey together.”

CustomMade.com 5 star review on 15th October 2024

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Posted 6 months ago

CustomMade.com is rated 5.0 based on 3,769 reviews