CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,880 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 8th July 2025

1676

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone I worked with was super nice and helpful. They were amazing to work with.”

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Posted 5 months ago

“I absolutely loved my experience with CustomMade. The whole team was very supportive and helpful. They really made the whole process easy and exciting. The ring is exactly what we wanted and it's of great quality. Would highly recommend”

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Posted 5 months ago

“Custommade is amazing!! I had a very custom and specific ideas in mind. Worked with them through many iterations to perfect my design. They were very helpful and patient and would provide advice when needed to make the ring more sturdy and get the perfect look I want at the same time. 100% recommended.”

CustomMade.com 5 star review on 19th January 2025

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Posted 5 months ago

“I will definitely use this company again. They exceeded my expectations. They worked with me through the design process and helped me determine the best wedding ring for my husband. The ring is perfect and exactly what I envisioned.”

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Posted 5 months ago

“Emily was extremely helpful and informative throughout the entire process.”

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Posted 5 months ago

“Ring turned out great engraving could have been more prominent”

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Posted 5 months ago

“An enjoyable experiance thru all stages from design to delivery. Amazing gift for my grandson who turned 18. A ring that he will have forever.”

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Posted 5 months ago

“Customer service is amazing the team is very responsive and catered to all my requirements, the item looks just as I hoped and delivery time was met even as they had to ship to the UK (import charges to UK are quite expensive so bear this in mind) However I would definitely return to more pieces in the future.”

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Posted 5 months ago

“Amazing attention to detail, constant communication and verification, and wonderful support and assistance at every level of every step along the way! It never felt as though I was being pushed to make a choice on anything at any time, and there was no judgement on any aspect or choice at any time. The entire team was very friendly, welcoming, and understanding and even got my items done ahead of schedule and delivered earlier than expected which was a very pleasant surprise!”

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Posted 5 months ago

“I had a great experience with Custom Made, they answered all my questions and walked me through the process in a very timely manner. The variety they offer is abundant and I was impressed by the designs they offered after filling out the preferences. My significant other I believe will love the ring and I can’t wait for her to see it.”

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Posted 5 months ago

“So glad I found custom made for my custom ring order. They were very friendly and easy to deal with from start to finish. I requested a couple of edits and they sent me drafts to review quickly. Shipping was quick and came in a nice fancy box as well. Overall, super happy with the final product and will definitely be wearing it lots!”

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Posted 5 months ago

“Very easy to work with, very helpful, and worked hard to make my dream come true for my ring. Would 100% work with them again and again”

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Posted 5 months ago

“From start to finish the entire experience has been amazing! The team communicates well and fast! Thank you for being patient with my endless questions! Shipping was super fast! My husband loves his new ring!! I’ll be back soon to design my next piece!”

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Posted 5 months ago

“The whole team was absolutely wonderful and so patient with me even after I kept making changes to the design. And the final product was immaculate.”

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Posted 6 months ago

“My experience with custom made was incredible. They were quick to respond and so easy to work with. There were a lot of points in the process where I was a little clueless, having never done this before, and they were so helpful and made sure I was happy with my design. Pricing was transparent throughout the process. I can’t say a single bad thing about my experience.”

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Posted 6 months ago

“The entire CustomMade process was made extremely easy because of the responsive and professional people who worked with me. I would absolutely recomend this company to any person looking for custom jewlery.”

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Posted 6 months ago

“I am honestly BLOWN AWAY. It's a very rare thing to have an experience worthy of being described as "truly excellent," but getting my wedding band designed and created by CustomMade has been exactly that. Every person I've talked to throughout this process has been exceptionally communicative, professional, and kind. It was so easy, and the results have wildly exceeded my expectations. This ring is my DREAM ring! Every detail is precise and perfect, and the craftsmanship is impeccable. Even the packaging it came in was beautiful! It is very clear that you guys take a lot of pride in what you do, and for that reason and all the others I mentioned, I would recommend CustomMade in a heartbeat.”

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Posted 6 months ago

“They were very informative and helpful. They got exactly what I was looking for and they made the process easy to follow. Even with the specifics I requested, they made sure I could still get exactly what I wanted.”

CustomMade.com 5 star review on 7th January 2025

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Posted 6 months ago

“They made the whole experience very easy and comfortable. I went in thinking I had a certain idea in mind and was able to have them make 3D images of my ring and i changed a few things along the way. All of it was made very simple from top to bottom and to get exactly what I wanted. Once all the details were figured out they had my ri g created and delivered in no time and it turned out perfect. Would definitely do it again.”

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Posted 6 months ago

“I am so happy with the level of service and the quality of the rings from CustomMade. They were able to create a set of rings that are truly unique and perfectly matched to my personality and passions (DNA theme on the band because I am a science nerd and work in gene therapy). The communication was fantastic and the process was fun, I would absolutely reccomend them to anyone.”

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Posted 6 months ago

CustomMade.com is rated 5.0 based on 3,880 reviews