CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,167 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th November 2025

Katie Logan

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

1727

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was nervous about purchasing something "sight unseen," but those fears were quickly allayed by the constant, personal conversations I was able to have with the team creating my ring. Given we live in the age of bots, I was skeptical at first that I was actually chatting with a human, but again, that concern was short-lived. I was clearly communicating with a person who was taking a strong interest in my design. I was expecting "upselling" tactics, such as pressure to add additional inscriptions or embellishments, but this never happened. I received updates almost daily. When the design photos were sent, I wanted to make a small change that may have seemed trivial, but was important to me. The design team did not hesitate to make the change. When I needed shipment delayed slightly to ensure I'd be home to receive it, they paused the shipping to accommodate me. When the ring arrived, it was hand delivered and packaged beautifully. Everything about the process made me feel special, and was fitting for the importance of the occasion I was commemorating with the ring design. I strongly recommend CustomMade to anyone who wants to create a personalized class or signet ring.”

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Posted 5 months ago

“I had a great experience with CustomMade! They were helpful at every step of designing custom engagement rings for my partner and I. They made small tweaks to the design which really highlighted our personalities and added a unique touch to our rings, which is so important for a piece which you'll cherish your entire lifetime. I highly recommend their services!”

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Posted 5 months ago

“Very happy with the service and quality of product I recieved from CustomMade.”

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Posted 5 months ago

“I can’t thank CustomMade enough! I have zero complaints. CustomMade and its staff are professional, trustworthy, communicative and accommodating. All of my questions were answered promptly and thoroughly. CustomMade helped me design my partner’s dream ring!”

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Posted 5 months ago

“My experience with custom made was absolutely amazing. They were helpful every step of the way and really took my needs and concerns into consideration. They were always polite and did as many revisions as I needed to make sure the ring was perfect. I would definitely recommend their service.”

CustomMade.com 5 star review on 4th June 2025

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Posted 5 months ago

“Excellent service! Communication was provided every step of the way. Our piece turned out absolutely beautiful.”

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Posted 5 months ago

“Awesome communication and customer service throughout the whole process. Fast responses and always super helpful with questions. End product is everything that I wanted. The team repeatedly went above and beyond throughout my project. Highly recommend.”

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Posted 5 months ago

“Amazing experience with a great staff to answer any question or concern I had along the way. Would 100% recommend if you want to make the ring of your girls dreams. The piece came out amazing and was reasonably priced. Thank you to my team who helped me through this amazing process.”

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Posted 5 months ago

“Their process was simple and enjoyable. I had an idea for a ring and they helped me bring it to life. Their communication was very good. I am pleased with the quality of the ring I had made. I would recommend them and use them again.”

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Posted 5 months ago

“I'm not sure if I can think of words to express how grateful I am to Custom Made for what they produced for me. The rings were amazing. I worked with Emily on both of my projects. She helped to design an amazing Engagement Ring and Wedding Band for me. Her team was able to fulfill what was probably an unusual request, putting braille on the rings. My Fiancee is legally blind and I wanted to add a very personal touch. They were able to deliver! When we showed the rings off, people were impressed by this unique aspect often saying they have never seen such.”

CustomMade.com 5 star review on 2nd June 2025

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Posted 5 months ago

“Something I never thought I’d say about an online jewelry company, but these folks at Custom made are so great and efficient when it comes to having the best piece made. If you’re looking for a custom piece they are amazing and truly amazing. Design to production is the best thing they do.”

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Posted 5 months ago

“This was my second ring purchased from Custom Made, and once again, I am extremely pleased with the entire experience. I chose Custom Made because I couldn’t find a ring design I liked anywhere else, and they allowed me to create a truly custom piece. I was able to incorporate elements that told the story of my journey to obtain my degree, making the ring uniquely meaningful. The process was straightforward and stress-free. Communication was always timely, and every email was answered promptly. I was consistently updated on the status of my ring throughout the design and development stages. Making changes during the design process was easy, and I never felt pressured or upsold. When there was a delay in production due to the initial gemstone not meeting their quality standards, I was immediately notified that a new stone was being sourced. The final gemstone is superb, and I’m grateful that Custom Made prioritized quality over speed. I highly recommend Custom Made to anyone looking for a personalized, high-quality piece of jewelry. If the opportunity arises, I will use them again!”

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Posted 5 months ago

“From the moment I decided I wanted a custom-made gold Juventus ring, the entire experience has been nothing short of exceptional. As a lifelong and passionate Juventino, having a piece of jewelry that truly represented my love for the Bianconeri was a dream of mine. I can honestly say that dream has not only been met but has been exceeded in every possible way. The initial consultation process was fantastic. The team I worked with were incredibly attentive and listened carefully to my vision. They offered insightful suggestions and expertly guided me through the design possibilities, ensuring that every detail, from the iconic Juventus logo to the specific shade of gold and the ring's overall style, was exactly as I had imagined. Their expertise and patience were truly remarkable. The craftsmanship of the ring itself is simply breathtaking. The solid gold has a beautiful weight and shine, and the intricate detailing of the Juventus crest is flawlessly executed. You can feel the quality and care that went into creating this piece. It's not just a ring; it's a work of art that I will treasure forever. Every time I look at it, I am filled with pride and joy. Communication throughout the entire production process was outstanding. I was kept informed of the progress every step of the way, which built excitement and trust. Any questions I had were answered promptly and thoroughly, making me feel valued as a customer. Finally, receiving the finished ring was an absolute delight. The presentation was elegant, and the moment I opened the box and saw the gleaming gold Juventus ring, I was truly speechless. It is even more stunning in person than I could have ever hoped for. It fits perfectly and feels incredibly special to wear. I am beyond thrilled and happy with my custom-made gold Juventus ring. It is a testament to exceptional design, meticulous craftsmanship, and outstanding customer service. If you are looking for a truly unique and high-quality piece of jewelry that reflects your passion, I wholeheartedly recommend this experience. It was worth every penny, and I will cherish this ring for many years to come. Forza Juve!”

CustomMade.com 5 star review on 1st June 2025

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Posted 5 months ago

“My experience was great, the communication was on point. All adjustments on our project was spot on. I will order my next project from Custom Made, thanks again.💯💯💯”

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Posted 5 months ago

“The process could not have been easier! Prices were great and the ring looked even more beautiful in person!”

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Posted 5 months ago

“This company is top notch. Some of the best customer communication and clarity in dealing with custom jewellery. Highly recommended! The piece is perfect!”

CustomMade.com 5 star review on 31st May 2025

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Posted 5 months ago

“Everything was easy from the very first moment I reached out. My expert, Emily, was so friendly and helpful from start to finish. I couldn’t have done it without her! She explained everything in a way that made sense and assisted with decision making based on my wants and needs. I knew what I wanted but she truly made it happen!”

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Posted 5 months ago

“An absolutely amazing experience! From the very first interaction CustomMade was professional and exemplary. They walked me through every step of the design, until I reached a result I was happy with. My fiancé was delighted that I took the time to design something based on her…it meant even more. I can’t say enough, what a wonderful experience! I will recommend CustomMade to all of my friends and family!”

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Posted 5 months ago

“Easy process! The team crushed all our expectations and put together beautiful, unique pieces for our wedding band sets. Communication, expectations and customer service was excellent. They made the process super easy and convenient!”

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Posted 5 months ago

“I had a rush order and Colin and his team worked with me the entire way. Not only did they go above but they also got me my engagement ring ahead of time for me to prupose. This was truly a team effort and couldn't ask for more of what they provided me. Outstanding job.”

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Posted 5 months ago

CustomMade.com is rated 5.0 based on 4,167 reviews