CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,880 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 8th July 2025

1676

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience from start to finish! Great results on the ring!”

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Posted 5 months ago

“I would recommend CustomMade to anyone looking for a ring! My experience was amazing! I knew nothing about rings and how to go about getting one for my girlfriend and they helped me through every step. Not only did they help educate me on all there is to know about rings and everything that goes into designing one but they were also very kind and professional throughout the whole process. I never thought I would be able to design the perfect ring and they helped me achieve just that! They are very flexible and will work with you, your schedule, and your budget. Thanks CustomMade!”

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Posted 5 months ago

“CustomMade was a patient and thoughtful partner on a massive purchase decision. I knew nothing about buying jewelry and they held me hand through every step. I particularly appreciated all the visual aids provided through the process.”

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Posted 5 months ago

“Great customer service. Everyone was patient and accommodating.”

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Posted 5 months ago

“Custom made helped get the ring she envisioned without having her know. They walked me through the entire process and gave me designs and 3d images. The ring was amazing quality and true to size. I would say these guys are very affordable and did exactly what they said they were going to do!”

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Posted 5 months ago

“The representative i worked with did an excellent job looking into my request and taking the initiative to make it even more special. I ended up giving the ring to my wife early in Jamaica, even though our anniversary was a month away. I was too excited to keep this secret from her.”

CustomMade.com 5 star review on 1st February 2025

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Posted 5 months ago

“The craftsmanship of the custom-made rings truly exceeded expectations. The intricate details were meticulously executed, showcasing the designer's skill. The rings fit perfectly and comfortably, a testament to the precise measurements and adjustments. The final product reflects the initial vision beautifully, capturing the desired aesthetic. Overall, the entire experience, from design to delivery, was exceptional and resulted in cherished pieces.”

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Posted 5 months ago

“From beginning to end, everyone I talked to was very kind, knowledgable, and quick to answer any questions I might have. And the ring is absolutely gorgeous and exactly what I wanted.”

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Posted 5 months ago

“Absolutely Love This Company!! The process was super simple and easy to understand, especially for a someone brand new to jewelry customs. Amazing associates work with you through the whole process and are SUPER fast in response to any Questions, Comments, or Concerns I had! The artists and makers of my Engagement ring were absolutely amazing in bringing my vision to life. Absolutely Thankful to have been able to work with an Amazing Team of people.”

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Posted 5 months ago

“The team did very well at communicating with me throughout the whole process. Everyone had such useful info on every step and material, helping me to find what worked best for me and my budget. I’m very happy with the final product!”

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Posted 5 months ago

“I am now the proud owner of a beautiful cross necklace. I receive compliments daily. The communication and expertise from custom made group went above and beyond my greatest expectations. Thank you Custom Made for making my vision a reality”

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Posted 5 months ago

“CostomMade did a fantastic job on my ring. At first, I was a bit apprehensive sending my design and money to a new site. They made me feel at ease and made too whole experience memorable and pleasurable. I would unequivocally use their services again.”

CustomMade.com 5 star review on 29th January 2025

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Posted 5 months ago

“100% worth it!!! I can say with absolute confidence and certainty that I got exactly what I wanted for my future husband’s wedding band! He got my engagement ring from Custom Made as well, so they made sure to assign the same artist to my project so our rings could coordinate really well. I feel like most online places would not even think of that; they are professional and personable all the way through the process. I never imagined that anyone could make such an epic piece of jewelry out of a men’s wedding band. Not only did they make my weird requests a reality, these folks delivered a ring beyond my wildest dreams and expectations. Thank you, Custom Made! I look forward to designing my wedding band next!!!”

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Posted 5 months ago

“A great company to make whatever piece of jewelry that you want come to life. I enjoyed making the 3 rings with them and I appreciate the customer service and quality of work. I would use custommade over some random or name brand jewelry company. Custommade brings your thoughts to life.”

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Posted 5 months ago

“CustomMade was absolutely wonderful to deal with and super understanding with my difficult schedule and I would highly recommend them”

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Posted 5 months ago

“I fell in love with a super cheap $5 ring. I looked around and found CustomMade to make the ring using platinum and a sapphire. They did amazing work, they took the picture of the ring and added some beautiful flourishes to the band. It is absolutely perfect, and I love my new statement piece. They were able to clean up the design and give me the perfect fit. 10 out of 10.”

CustomMade.com 5 star review on 25th January 2025

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Posted 5 months ago

“Fantastic ability to customise and bring your ideas to life. I imported to the UK as I couldn't find anywhere with the ability to do the ring the way I wanted in the UK. Clear set stages with clear communication that never made me feel out the loop.”

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Posted 5 months ago

“This was my first time buying a ring. I was nervous, but Custome Made was there every step of the way. They made me feel so comfortable and confident with the design. The shipping was fast. The process of everything was very neat and exciting. The ring was perfect. My fiancé is so excited and blown away by how beautiful and meaningful the ring is. Highly recommend.”

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Posted 5 months ago

“The experience with CustomMade has been a very pleasing one. From the get go they were very patient throughout the process, giving their expertise when making decisions, while ensuring that my vision is coming to fruition. Even though there were a lot of design changes and waiting periods before moving forward, they were always willing to help and guide me along. The quality of the ring is up to standard, having very competitive prices and good craftsmanship. Together with the presentation it gives you an unforgettable feeling when opening the package. The drawback was shipping to Europe as there would have been a lot of taxes and custom delays. For anyone that is looking into making a custom piece and doesn’t have ideas on where to start, they provide a very good and easily accessible service. Thank you CustomMade for your work and effort in making this happen!”

CustomMade.com 5 star review on 24th January 2025

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Posted 5 months ago

“Absolutely wonderful experience. A whole team of people assisted in then entire process and the products were above and beyond expectation! We are thrilled with the responsiveness, punctuality, customer service and everything.”

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Posted 5 months ago

CustomMade.com is rated 5.0 based on 3,880 reviews