CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,773 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,773 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 14th May 2025

1631

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and informative through the whole process.”

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Posted 7 months ago

“They were very attentive to the details I wanted in the ring and were patient when I needed a little more time for payment. They're amazing and respectful.”

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Posted 7 months ago

“Having started my engagement very untraditionally (fiancé proposed without a ring, and I said yes), I was honored and honest quite startled at the prospect of finding a ring that I felt comfortable wearing for the rest of my life. Custommade literally made all that stress dissipate. I started with a picture, similar to the end product I wanted, and these folks did everything (and I mean everything) in their power to make that happen. There were months I had to go without being in contact with these guys (on my end, of course) and when I messaged them, I ALWAYS got a response back promptly. Genuinely, I cannot reccommend these guys enough. Thank you to the team who helped design the ring that I get to treasure for the rest of my life! And if you're on the fence about it, give them a try, I promise you won't be disappointed in them.”

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Posted 7 months ago

“This was a fantastic experience! From the first message sent until the ring arrived, the team at Custom Made ensured that I was informed. That was the most impactful aspect to me was the communication. The roadmap was clear from the start and it made the process of getting a ring online actually much more enjoyable than going into store. I was excited to hear from the team (thank you Emily) and am amazed at how well the team transformed my vision of a custom moss agate and diamond engagement ring into the real life version in just 6 weeks. Amazing experience would highly recommend.”

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Posted 7 months ago

“Each engagement in this very simple process was delightful. I learned a lot and felt I was lead in the right direction at each turn. The final result is brilliant and cherished by my soon to be fiance. I provided an image of what we can all agree is an edited ideal. But the final result brought that to life in a way that feels special and fit my budget. I don't know how complex my expectations were compared to others, but I felt that the nuances were respected all the same. Each person I engaged with was knowledgeable and patient. I would certainly recommend this experience or others.”

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Posted 7 months ago

“The experience crafting an engagement ring for my girlfriend was better than i could have hoped. Everyone involved at each point in the process was knowldegable, communicative, a good guide when I needed and a supporter when I needed. The team moves quickly through the process but only in an efficient way, not a rushed way. I never felt pressured to make my decision any faster than I did, and I went through a few initial design changes before settling on my one of a kind final design. The build quality, photographs taken, and gemstones are professional grade, top quality, but somehow the ring is just as perfect in person. She will treasure the completely unique look her ring has, and I couldn’t have done it without the Team at CustomMade. I’m so happy!”

CustomMade.com 5 star review on 15th September 2024

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Posted 7 months ago

“I absolutely loved it! The way CustomMade take care of everything in every single stage is just so satisfying. Absolutely the best Customer service ever. Delivery’s nice, the Rings turned out awesomely, price is very reasonable. They work awesomely, thank you guys. I had doubts in the beginning because CustomMade is an online business. But, I turned out to be the best online shopping experience I will ever have. Thank you CustomMade”

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Posted 8 months ago

“The lovely people at CustomMade were more than willing to help get everything just right for the bridal set! From the beginning of the process to opening up the package, it was smooth. I was kept up to date throughout the design, crafting, and shipping of the rings. I can't wait to propose in the coming year, many thanks to CustomMade for setting me up for a tearful and joy-filled engagement!”

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Posted 8 months ago

“I had a wonderful experience here! Very friendly customer service and the ring was created much quicker than expected! I highly recommend!”

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Posted 8 months ago

“My experience was quite amazing. They actually fulfilled what I really really wanted and what I had envisioned for what is going to be my wedding ring”

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Posted 8 months ago

“I had a great experience. I was informed every step of the process. I received pictures as well as explanation of the stages my ring went through. Much appreciated the reports i teceived. I would cettainly use them in the future.”

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Posted 8 months ago

“Great communication and team, very helpful.”

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Posted 8 months ago

“CustomMade and their team helped design a beautiful wedding ring for my fiance. She didn't want a huge unnecessary stone but something small and elegant. They made a beautiful 14k rose gold wedding band with black opal accent stones upon my fiance's request and made multiple revisions without a single extra cost to me. I love how the ring came out and I can't wait to see my fiance's reaction when she sees it at the altar. Thank you Seth and your team!”

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Posted 8 months ago

“I've used custommade.com for both my partners engagement ring as well as her wedding ring and I could not be happier. Everyone I spoke to was helpful and accommodating, I could not recommend highly enough.”

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Posted 8 months ago

“Better experience from start to finish than I expected. The club signet rings were perfect 5 stars”

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Posted 8 months ago

“The experience with Custom Made was so easy and smooth. The team with Custom Made brought out ideas to life and it makes it so much more special. We appreciate all the help that was made to make sure we created the ring we wanted.”

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Posted 8 months ago

“Amazing and super helpful”

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Posted 8 months ago

“CustomMade was SO great to work with. They were responsive and unbelievably accommodating to all of the (MANY) changes I asked for/options to see as sketches as well as 3D designs (which is work in and of itself!). As they are a somewhat new and growing business, there were a few hiccups along the way, most notably because the center stone I wanted was such a unique/oddly specific shape/dimension and upon paying for it learning that it would not be able to be set in the way my original design had confirmed (4 prongs vs 6). The jeweler found only after I’d secured the center stone I wanted that it could not be made based on the sketch I OK’d. Because each stone they purchase is for an individual design, they weren’t able to sell it back and I had to end up paying for a large percentage of the stone and never received it but ended up using stones I already had. With all of that noted, I want to reiterate how accommodating everyone was and how helpful and kind they were. They made a beautiful vintage inspired custom band for me which came out perfectly. Again, I initially wanted a hexagonal center stone. Without these complications, (even with them) I 100% absolutely recommend working with CustomMade!”

CustomMade.com 5 star review on 8th September 2024

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Posted 8 months ago

“The process from designing, crafting, paying, and delivering the ring went smoothly. I am thankful I could make a custom ring in a timely fashion while staying within my price range.”

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Posted 8 months ago

“I switched ideas a lot in the begining and appreciated all the patience. The ring came out perfect and in an awesome box.”

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Posted 8 months ago

CustomMade.com is rated 5.0 based on 3,773 reviews