CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,775 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 14th May 2025

1631

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A couple of things... 1 it was an incredibly easy process, 2 the person who helped me made things very clear, 3 the ring looked amazing, 4 the ring making process was very timely. I recommend 100%”

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Posted 9 months ago

“Great company to work with when it comes to making a custom jewelry. The pendant I requested came out exactly how I wanted it to.”

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Posted 9 months ago

“I had a wildly specific design for my wife’s ring in mind. I got the 12 stones from the Bible describing the “New Jerusalem” put into a band. It’s a beautiful display of color and the jewelers were fantastic in helping me set it up and made it perfect. The cost was very reasonable given the customization I was doing. With the economy as it is (and AI doing fake reviews) I can genuinely say that this was an absolutely fantastic process. The person I dealt with, Emily, was an absolute rock star. I started the process in the first week of June and my wife had her new ring in early August. They walk you through every step of the way and tell you about the whole casting process, 3D design, jewel cutting, all of it.”

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Posted 9 months ago

“Customer service was everything. Extremely helpful and patient with your request! They genuinely care about what they make and the happiness of the customer. I have NEVER dealt with a company like this before. I will be using CustomMade for all future jewelry!!”

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Posted 9 months ago

“So easy to work with. Really great at making your vision come to life!!”

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Posted 9 months ago

“The customer service was absolutely amazing. They were extremely helpful and the ring turned out amazing”

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Posted 9 months ago

“Zero complaints. The process was flawless and communication was great! The end product was as beautiful as expected. I will always recommend CustomMade!”

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Posted 9 months ago

“Amazing company! Worked with them twice now and both times the customer service was top notch. The product is also above and beyond all measures. Can’t say enough great things about CustomMade!”

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Posted 9 months ago

“The service was outstanding, extremely fast and personalized. The final product is of great quality and exceeded my expectations.”

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Posted 9 months ago

“The process was so easy and the product was better than I could have ever imagined! I’ve already had friends comment and ask how to get one themselves!”

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Posted 9 months ago

“I was so impressed with not only the design work and craftsmanship of CustomMade, but also their service. The ring they made for me is absolutely beautiful, and they were patient with all my questions and concerns. The result is a wedding band that I believe will last for quite some time. Could not be happier with the choice I made.”

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Posted 9 months ago

“I have already third ring made here. Simply Gorgeous!!!”

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Posted 9 months ago

“Every step of the process was flawless. The ring exceeded expectations. Thank you.”

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Posted 9 months ago

“CustomMade first created my fiancée’s engagement ring. It’s a beautiful hand shaped moss agate stone accented by 2 moissanites. She LOVED it. We proceeded to get our wedding bands from here too and we were blown away! Our vision was perfectly executed and they have even more personal meaning. Not only are the rings stunning, the team members that help along the way are kind, communicative, and informative! They help your creative vision come to like. They make other jewelry, too! I recommend CustomMade to anybody and everybody.”

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Posted 9 months ago

“I wanted a unique design for an engagement ring. It's small size 5.5 so I wasn't sure how it would come out. Well it is so much more beautiful than I could have imagined. The team there was so helpful that I can't say enough. They even agreed to send it to me at a different address because I was moving. So approximately 3 day after I asked the to send it, it arrived, it had evey certification you could want the diamond, the ring, everything. So I thank the team for all there support and help I received during this process.”

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Posted 9 months ago

“I ordered a wedding ring for my fiancé and he is absolutely in love with it. It turned out amazing. The customer service was great. They were truly very patient with us because we didn’t have the funds right away so we had to put the project on pause for a little while but once we were able to get it going, it was like the process was never stopped and we were able to pick up right where we left off!”

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Posted 9 months ago

“The folks at CustomMade were extremely helpful. They worked with me quickly and got me exactly the ring I wanted. It arrived quickly and looks great, I highly recommend using this service!”

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Posted 9 months ago

“CustomMade designed and made a signet ring based on a family crest. Throughout the preproduction, production and postproduction processes, I was impressed with the updates I received and the attention to detail in the messages and accompanying renderings/photos. When the ring arrived, I spotted a tiny flaw and needed the piece resized. The company handled those issues professionally and promptly. I am delighted with my purchase!”

CustomMade.com 5 star review on 9th August 2024

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Posted 9 months ago

“CustomMade provided a unique and personal experience for such a special occasion. They provided several options and recommendations to best help create something one of a kind as well as maintain your budget. Each person along the way was extremely professional and helpful and would recommend to anyone looking to create a personal piece for their loved ones!”

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Posted 9 months ago

“I had a wonderful experience with Custommade. I created both an engagement ring and wedding band and they both look incredible, are of the highest quality, and are pieces that my soon-to-be bride and I will cherish for forever. The customer service was trustworthy, responsive to my requests, and extremely professional. I had great confidence making such an important purchase online and highly recommend to anyone wanting to create a piece of high quality jewelry with their own special touch.”

CustomMade.com 5 star review on 8th August 2024

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Posted 9 months ago

CustomMade.com is rated 5.0 based on 3,775 reviews