CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,617 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 6th March 2026

1737

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I worked with CustomMade to create two pendants. From idea submission to project receipt, the process couldn't have been easier. Everyone I spoke to was enthusiastic and prompt, so I felt like I was in good hands the entire time, and then the pendants themselves turned out even better than I imagined! I highly recommend CustomMade to anyone who's looking to create a special piece - the team is wonderful, the process is straightforward, and the results are simply beautiful.”

Helpful Report

Posted 4 years ago

“Beautiful... love the details... Camille was fantastic and the entire team. It was a wonderful experience. And, look at the ring...amazing!”

CustomMade Jewelers 5 star review on 30th April 2022

Helpful Report

Posted 4 years ago

“It was amazing working with the team who created my engagement ring set. We both love the design that was created and the communication is top tier. I appreciated every step in the process and all the creators involved in my project.”

Helpful Report

Posted 4 years ago

“Absolutely wonderful, start to finish! From the beginning, they were extremely responsive and explained the entire process with a timeline. Every step of the way I was met with excellent service that answered all of my questions and helped to build my ring EXACTLY how I wanted it. There was never pressure to upsell me or do something I didn’t want. The end result was a perfect match and I couldn’t be happier! I will absolutely be returning for future anniversary presents.”

Helpful Report

Posted 4 years ago

“Awesome team, wonderful experience. They made the process easy and simple and accommodated many requests.”

Helpful Report

Posted 4 years ago

“My ring turned out amazing and beyond what I even imagined. Every person listened to my concerns and critiques with care and understanding until I said perfect! 10/10 would recommend and this is definitely a way to make something unique and one of a kind for that special person in your life!”

CustomMade Jewelers 5 star review on 29th April 2022

Helpful Report

Posted 4 years ago

“A very smooth, efficient and professional service. They made every stage of the process very easy.”

Helpful Report

Posted 4 years ago

“My experience working with Custom Made was pretty incredible. I was ordering an engagement ring and needed it quick. The rush order fee was pretty tame. The team was very nice and I felt like they heard me and what I wanted. They worked to make that a reality and honestly I couldnt be happier.”

Helpful Report

Posted 4 years ago

“The ring was made as I wanted it to be, I must say that even with a massive time difference you guys made it so easy to communicate. Every message is sent was answered within a few hours.”

CustomMade Jewelers 5 star review on 28th April 2022

Helpful Report

Posted 4 years ago

“Wonderful staff assisted me through the entire experience.”

Helpful Report

Posted 4 years ago

“The process was very easy, and the staff were so kind and had great communication! Would recommend, amazing people and amazing products!”

Helpful Report

Posted 4 years ago

“CustomMade designed my engagement ring and our wedding bands, and we are thrilled with the results and could not ask for a better experience. I wanted a Montana sapphire with a euro shank, and my fiancé found CustomMade who was able to make it a reality. The process was incredibly transparent with detailed information at every step. The representatives were attentive and always willing to make or take suggestions to improve the result. They were responsive to my questions and generally just very pleasant to work with. We couldn’t be happier.”

CustomMade Jewelers 5 star review on 27th April 2022

Helpful Report

Posted 4 years ago

“dawg i can’t imagine a more perfect ring experience 🥹”

Helpful Report

Posted 4 years ago

“No issues, consistent communication throughout”

Helpful Report

Posted 4 years ago

“I am not only happy with my ring project but, I also enjoyed the unique process of working with an assigned designer who helped my vision come to life!”

Helpful Report

Posted 4 years ago

“CustomMade was amazing! I was very skeptical at first because everything is online.. Once the process unfolded and the designers explained everything and answered literally every question question I had, I quickly forgot about all of the nervousness I had! Everyone that I came in contact with was so nice and polite and were always willing to change my design however I liked it! There was never a decision made in my design that I didn’t okay and that was huge for me! The ring shipped the same day that my deposit was received and then I received the ring in the mail 3 days later! I was so excited to finally see the ring and it was everything that I hoped it would be! Everything about the ring is quality! I would recommend CustomMade to any and everyone I can who is looking for a custom ring! A+ service and quality!”

Helpful Report

Posted 4 years ago

“Anybody I came into contact with at CustomMade was pleasant and helpful. The design team came up with such beautiful designs that I couldn’t have even imagined alone. They kept in contact frequently throughout the entire process also and made sure to keep me in the know. I had a brief period where I didn’t have the money to continue to a step in the process and they never rushed me or made me feel badly about it. The finished product is better than I ever could’ve pictured and I cannot wait to give it to my beautiful girlfriend. I know she’s going to love it because they fit in so many customizations personal to our relationship!! I’m definitely going to recommend them to any and everyone who mentions a proposal to me!”

Helpful Report

Posted 4 years ago

“The ring is beautiful and everyone along every step of the way was kind and easy to work and delivered the best quality product for me and my future wife!”

Helpful Report

Posted 4 years ago

“My experience designing an engagement and wedding ring with CustomMade could not have been better. They always answered my questions in a timely manner, and were very helpful and informative through the process. Unlike my experiences in jewelry stores, I never felt like I was being sold something, or pressured into a decision. I was able to make a lot of revisions to to my project during the design faze, and the designers captured everything I wanted and more. I will definitely be coming back to CustomMade for any jewelry I purchase in the future.”

Helpful Report

Posted 4 years ago

“Right from my first contact, CustomMade impressed me as a professional and well organized company. The Team Leads who looked after my project -a faith signet ring- were always accessible, prompt to reply providing detailed progress updates and the opportunity to exchange ideas and/or make adjustments to the design. The entire experience was most enjoyable and I am delighted with my rings.”

CustomMade Jewelers 5 star review on 25th April 2022

Helpful Report

Posted 4 years ago

CustomMade Jewelers is rated 5.0 based on 4,617 reviews