Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,812 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 25th May 2025

Mandy Cairns

Cutter and Squidge 5 star review on 17th May 2025

Anonymous

Cutter and Squidge 5 star review on 14th May 2025

Bella Vetelino

530

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got to do this. Messed around with vague answers for 2 years about when it might happen. I appreciate that it was covid, but they kept saying it would happen soon and never did. Then once it did open we were never able to book at a suitable time as slots were so limited. Initially told we couldn’t get a refund but finally this was granted. Like the cakes, but the lack of clear answers has really tainted my view of them”

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Posted 1 year ago

“Cake was delicious - but a shame that none of the white chocolate balls were filled with lemon as described in the blurb. An error I assume. Also was sent rose gold candles despite ordering gold, with no message of explanation so must assume an error. So a bit lacking on the attention to detail.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Service is good Cake is tastless”

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Posted 1 year ago

“I bought this for my sons birthday and was lucky enough to share a couple of the cakes. They were delicious and fresh. I booked them to be delivered on my sons birthday and they were delivered on the morning of the correct day. The only negative I have is that they were quite small cakes for the price which, after you’ve eaten one, left you wanting more 😂. However, they tasted that good I will be ordering again. Much better than a plain old birthday card.”

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Posted 1 year ago

“It was yummy but not the best cake I’ve had, the blueberry flavour wasn’t strong enough in my opinion. Though very good for a healthier alternative. Purchase was easy and delivery was on time. Overall good experience.”

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Posted 1 year ago

“Delicious!”

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Posted 1 year ago

“I haven't bought anything recently after the delivery issues last new. Computer systems are clearly a problem as well as delivery”

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Posted 1 year ago

“Amazing service, on-time, delivery, excellent customer service or support team, highly recommended”

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Posted 1 year ago

“The cake from Cutter & Squidge was divine and my family loved it. The ordering and delivery process was easy. However ,I did struggle to get guidance from the customer services team. I had a dilemma in needing to get the cake delivered for a specific time and when I went through the options with the customer services rep, I was told if the times aren't suitable then maybe I should look to order my cake from a different place! I'm glad I stuck with C&S in the end :)”

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Posted 1 year ago

“Bought as a birthday gift for a friend and we couldn't wait to get booked in. We did have a bit of trouble booking but that was our user error and the person we spoke to (I'm sorry, I can't remember your name!!) was super helpful and sorted us out super quick. We had so much fun, even turned up with our own cloaks and wands, the room was perfectly decorated, the food was amazing, we also went for the cocktail each (both delicious!) and gift bag option which was definitely worth it. We both still talk about one of the sandwiches in the afternoon tea and still order the afternoon tea to share with people at home. I keep buying gift vouchers and suggesting it to people when they're going to London too.”

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Posted 1 year ago

“Always perfect! Starting from ordering (simple), delivery (very punctual), design (beautiful) and taste (delicious). Very grateful to impress the birthday person everytime! BIG THANK YOU!”

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Posted 1 year ago

“Lovely cakes - Delivery really good and packaged well freezer bags to keep cakes from melting - So delicious too!”

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Posted 1 year ago

“Ordered a 60th birthday cake last minute for my sister on a Saturday and it was delivered the Wednesday. My sister’s birthday was on the Thursday and we actually didn’t eat any until Friday. It was a beautiful design, delicious and moist. My sister was so happy and surprised when she received it and I was very relieved such a lovely cake could be made so quickly. My delivery was delayed about an hour but I had ordered for delivery the day before so wasn’t too worried and when I rang the company they were able to tell me roughly where the driver was and when it might arrive. I would definitely order from here again. Lovely cake.”

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Posted 1 year ago

“The brownies i ordered were so delicious and the dleivery was very quick. Would hughly recommend and purchase again”

Cutter and Squidge 5 star review on 4th December 2023

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Posted 1 year ago

“Delicious”

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Posted 1 year ago

“We love the Eat-on mess cake and will be ordering again on the next ‘special’ occasion”

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Posted 1 year ago

“Price a little on the expensive side however the cake was absolutely delicious!”

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Posted 1 year ago

“I usually place orders at Cutter and Squidge but was very disappointed in the quality of the biskies. Very dry and stale, almost like it was already off. I had to throw the remaining in the bin.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“The cake was okay, but it was clearly made well in advance and frozen, as when we cut into the cake it was still frozen in the middle. The eton mess flavour was good though. The vake was pretty stodgy and dense, not what I expected from a Cutter & Squidge cake! Pretty disappointing overall.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 1 year ago

“Lovely packaging and the brownies were cute and really delicious. Made for a great present for a friend.”

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Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 17,812 reviews