Cutter and Squidge Reviews

Name: Cutter and Squidge
Address: 2 amalgamated Drive, London, London
Rating: 4.61

4.6 Rating 19,744 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 25th October 2026

1968

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is excellent.”

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Posted 9 months ago

“Great products and perefct handling. Slightly expensive, but worthwhile as a special treat.”

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Posted 9 months ago

“Easy to order, delivery was on time for a birthday. Cake was delicious, great stuff.”

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Posted 9 months ago

“I had a great experience purchasing cakes from Cutter & Squidge and would definitely use them again. That and they taste sooooooooo good! better then most generic cake/cupcake shops.”

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Posted 9 months ago

“Great option for cakes for parties/celebrations/gatherings. Order process is simple and the delivery has (for the times we've used it) always been on point.”

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Posted 9 months ago

“arrived on tome”

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Posted 9 months ago

“C&S have very good cakes overall, We have tried 4 different flavours, Lemon and Blueberry is the best one”

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Posted 9 months ago

“Professional, good communication, delicious product.”

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Posted 9 months ago

“Great service!”

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Posted 9 months ago

“I was very impressed by the service i received to replace a product which hadn't met the stated standard. The service received exceeded my expectations.”

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Posted 9 months ago

“I found the website quite difficult. I managed to send 2 boxes by mistake, when I tried to edit my message. I still don't know how it happened. I did contact Customer Services and they were helpful but couldn't cancel one of the orders. Wasn't a problem in the he end, as I knew my uncle would enjoy them, but I hadn't planned to spend double!”

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Posted 9 months ago

“I have used Cutter and Squidge many times for special birthday cakes and presents - I thoroughly recommend them! The cakes are always very excellent quality and are well packaged in the post. Their customer service is always great as well.”

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Posted 9 months ago

“I placed an order with C&S because they assured me delivery would happen on the 27th of jan. It didnt. The cake ordered for 27th delivery, was delivered on 28th of Jan. This was a birthday cake, and of all commercial establishments, a bakery should be aware of the immense value of DELIVERY DATE. so even though the cake tasted good, I will be looking for bakeries other than C&S for my next order.”

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Posted 9 months ago

“My cake went missing on delivery. C&S dealt with my complaint swiftly and sent me a replacement within days. Great support, great customer service. Will definitely use again.”

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Posted 9 months ago

“This was sent to a friend and I was extremely impressed with the service provided when my original box was not delivered correctly lovely to speak with you customer service team directly rather than a chat bot. My friend was very pleased with the brownies too thank you!!”

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Posted 9 months ago

“Cake was only ok and came really late so missed the party was meant to come on Tuesday didn’t arrive till 8pm Wednesday”

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Posted 9 months ago

Thanks for sharing your feedback. We’re really sorry the cake arrived later than expected and missed the party — that’s never the experience we want for anyone. Sometimes delays happen, but we’re always keen to make things right and would love the chance to help. Please feel free to get in touch at hello@cutterandsquidge.com Customer Experience Team 🍰

Posted 9 months ago

“Efficient website but very expensive compared with similar local bakery delivery company”

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Posted 9 months ago

Thanks for sharing your thoughts. We’re glad you found the website efficient! We appreciate your feedback on pricing. We aim to deliver freshly handmade cakes with all-natural ingredients, and we really value you taking the time to let us know your thoughts. 💛 Customer Experience Team 🍰

Posted 9 months ago

“My best friend lives in Edinburgh and I'm in the USA, so getting gifts to them often presents an issue. Cutter & Squidge went out of their way to fix a delivery issue I experienced, had great and timely communication with me, and the gift got to my best friend. She loved the goodies, and it was so wonderful to have a company take great care of me and my business. Will definitely use them in the future!”

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Posted 9 months ago

“Very professional haven't had any problems with them. Products are always good and delivered on time.”

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Posted 9 months ago

“This company make delicious, well presented products which I love sending as gifts. Its customer service is second to none.”

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Posted 9 months ago

Cutter and Squidge is rated 4.6 based on 19,744 reviews