Cutter and Squidge Reviews

Name: Cutter and Squidge
Address: 2 amalgamated Drive, London, London
Rating: 4.61

4.6 Rating 19,744 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 25th October 2026

1968

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

““Delicious” “phenomenally good” were just a couple of the responses when asked!”

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Posted 9 months ago

“Not a great experience at all, the delivery was wrong and sent to a completely different house , I tried to call and they told me to call their customer service who never picked up (bearing in mind this is literally in the dead of day at 2pm ) , tried many times to no avail. I had to end up looking at all the doors on the road to find that it was dropped four doors down .”

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Posted 9 months ago

Thank you for sharing your feedback. We’re very sorry to hear that your delivery ended up at the wrong address. This is certainly not the experience we want for our customers. Please always get in touch with us at hello@cutterandsquidge.com — we’re here to help and make things right. Customer Experience Team 🍰

Posted 8 months ago

“Yum! It had taste,lovely decoration and arrived in good condition🙂”

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Posted 9 months ago

“The cake arrived frozen. I thought I was buying a fresh cake. It also arrived late. We were not able to eat the cake until late on my son’s birthday. Very disappointed. I explained the cake was frozen but no refund Amir justifies explanation. This does not feel in the spirit of Veganism as I know it. Mistakes happen but just accept it was not good enough. Also we feel the ingredients unnecessarily complicated.”

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Posted 9 months ago

Thank you for sharing your feedback 💛. Some of our cakes and bakes are sent out heavily chilled, and in some cases with freezer pouches inside the parcel. This is simply to help keep everything looking its best during transit. Our serving guidance explains allowing a few hours for the cake to come to room temperature before enjoying. We really appreciate you sharing your thoughts, and please do get in touch at hello@cutterandsquidge.com if you’d like to discuss this further — we’re always happy to listen and support our customers. Customer Experience Team 🍰

Posted 7 months ago

“My one & only regular stops throughout the year for every little celebration. Brilliant service & Great choice of cakes”

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Posted 9 months ago

“Fantastic cake and excellent service”

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Posted 9 months ago

“Unfortunately the first box went missing, Cutter and Squidge were amazing they replaced the order and were so helpful and obliging. Definitely one of the best companies I’ve had the pleasure of dealing with. Highly recommend.”

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Posted 9 months ago

“Great company. Items were packed well and gave the birthday recipient a special moment. Will definitely be ordering again.”

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Posted 9 months ago

“Sent as a gift. The person was very impressed with the packaging and enjoyed every single one of the brownies!!!”

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Posted 9 months ago

“Always delivers the best treats for special occasions.”

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Posted 9 months ago

“Arrived when specified looked pretty in the box But much much to sweet, didn’t taste nice, all 3 of us had a different one. Sorry but the rest will be thrown away.”

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Posted 9 months ago

Thank you for sharing your feedback. We’re glad your order arrived on time and looked lovely in the box, though we’re really sorry to hear that the sweetness wasn’t to your liking. Please do get in touch at hello@cutterandsquidge.com we’d be happy to look into this and support you further. Customer Experience Team 🍰

Posted 7 months ago

“Exceptionally terrible customer service!”

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Posted 9 months ago

We’re really sorry to hear this. We always aim to provide the best service possible and really appreciate you sharing your thoughts. Please do get in touch at hello@cutterandsquidge.com if there’s anything more we can do to support you. Customer Experience Team 🍰

Posted 9 months ago

“Amazing service, they were ordered and delivered within 24 hours, will definitely use again”

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Posted 9 months ago

“Best cake shop ever!!! cutter and Squidge customer service is excellent. They responded to all my messages giving me assurance on how the cake would be delivered. If you haven’t had the cakes from Cutter & Squidge, you haven’t lived.”

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Posted 9 months ago

“Quick simple ordering and delivery”

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Posted 9 months ago

“Never got to taste any of them!! Extremely disappointed with my recent order from Cutter & Squidge. I sent this as a Christmas gift to friends, but the parcel arrived with a large tear in the box. Worse still, both packets of biscuits inside had already been opened and items consumed. Because we couldn’t guarantee the safety of the food or ensure it hadn't been tampered with, my friends had to destroy the entire contents. While the company offered a reorder, I declined; I didn’t want to risk the same thing happening again during the holidays. I requested a full refund. A very upsetting experience for what was supposed to be a festive treat.”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback. We’re really sorry this experience didn’t hit the mark, and we did our best to resolve things at the time. You’re always very welcome to get in touch at hello@cutterandsquidge.com if there’s anything more we can do to support you. 💛 Customer Experience Team 🍰

Posted 9 months ago

“Easy ordering. Prompt delivery. Nice brownies.”

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Posted 9 months ago

“Almost non-existent customer service. First line is useless AI agent that can’t actually resolves anything and just delays. After submitting a formal complaint I got a bland email than didn’t take on board any of my feedback and simply offered money off a future order. Your website has known issues both with submitting orders and loyalty points which you continue to ignore. When I pay £80+ for a personalised cake and your website fails to save the message would it really have been so hard to make a quick phone call and fix things rather than send the cake out with the disc and message missing?”

Helpful Report

Posted 9 months ago

Thanks for getting in touch! We’ve checked and your points have been reinstated 🎉. It looks like we didn’t get a response back from you, so please do have a peek in your email 📧. Our AI support is designed to give clear guidance and is always monitored and followed up by our team, which was the case here with your points reinstatement. If there’s anything else we can help with, please don’t hesitate to reach out at hello@cutterandsquidge.com 💌. Customer Experience Team 🍰

Posted 9 months ago

“Delicious and moist and very generous in size. 10 inch was enough for about 40 slices. Thoroughly enjoyed by everyone.”

Cutter and Squidge 5 star review on 9th February 2026

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Posted 9 months ago

“Great company! Lovely cakes”

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Posted 9 months ago

Cutter and Squidge is rated 4.6 based on 19,744 reviews