Cutter and Squidge Reviews

Name: Cutter and Squidge
Address: 2 amalgamated Drive, London, London
Rating: 4.61

4.6 Rating 19,711 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 27th September 2026

1967

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutley great experience from start to finish. I will absolutely be using them again!”

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Posted 1 year ago

“Delicious products which all my work team loved and could participate because of the vegan/vegetarian/non-nuts options. A hiccup in delivery to Edinburgh was soon resolved and a very good and personal response from the Cutter & Squidge team reassured me. I was glad that I followed advice on website and requested delivery on the day before the cakes where required. Items arrived in perfect condition and in time for the celebration. I would recommend and use again on that basis. It felt expensive when ordering and tbh it is pricey but the quality is reliable and my colleagues loved everything. Very professionally presented. Good value. Thank you C & S!”

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Posted 1 year ago

“Fabulous cake, delivery prompt. Ordered quite late but there was not problem. Super happy client.”

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Posted 1 year ago

“Great quality cakes at affordable prices”

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Posted 1 year ago

“I sent the happy birthday brownies and fizz to my friend. It arrived as specified and she was thrilled with it. I would use Cutter and Squidge again.”

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Posted 1 year ago

“Timely delivery, well made tasty cakes”

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Posted 1 year ago

“Beautiful and delicious!”

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Posted 1 year ago

“Delivered fresh and on time and very well packaged though some of the icing was stuck to the cellophane and lifted off the cake when removed.”

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Posted 1 year ago

“See previous comments. Thanks so much...the recipient loved his surprise gift... :-)”

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Posted 1 year ago

“I live abroad but frequently use Cutter and Squidge to send gifts to my family and friends. Their prices are reasonable, the food is delicious, and they offer great delivery service all across the UK.”

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Posted 1 year ago

“Fabulous company. Fabulous cakes”

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Posted 1 year ago

“I made an error with the delivery date and Rebekah sorted it immediately following one email - can't fault the service. So easy to navigate the website and choose flavours etc. Thank you 🙂”

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Posted 1 year ago

“Great find and will be my new go to place for cake! Arrived on time and well packaged.”

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Posted 1 year ago

“It’s always easy to order from Cutter and Squidge and the items always arrive quickly and as expected. Very tasty brownies. Looking forward to trying a cake sometime.”

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Posted 1 year ago

“Lovely cake good delivery”

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Posted 1 year ago

“Ordered for my Mum's carer, they haven't arrived, second time this has happened. If next day delivery isn't guaranteed, then this should be made clearer when ordering. There is little point in paying such a high delivery charge, when items don't actually arrive. C&S is expensive, and unreliable, I won't be using them again.”

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Posted 1 year ago

Hi Carole, Thanks so much for sharing your experience and allow us to support you. I’m really sorry your order didn’t arrive as expected. We’ve refunded your delivery fee as immediate support. While DPD deliver successfully 95% of the time, they are not a guaranteed service, and we do flag this at checkout. Our prices reflect the all-natural, premium ingredients we use in every bake, so they aren’t the same as mass-produced alternatives. We take great pride in every bake and truly do all we can to ensure a positive experience with our customers. Please do remain in touch should you need further support, we’re here to help. -Customer Experience Team

Posted 1 year ago

“The dinosauros cake was hard and dry. Very old, and I was very disappointed because it was my son's first cake, and I wanted him to try it. The outside was just butter, nauseating. Very, very dissatisfied.”

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Posted 1 year ago

Hi llaria, Thank you for your feedback. Our cakes are freshly baked with real butter, which can make them feel firm or hard if eaten cold. We always recommend letting them come fully to room temperature before serving, as this softens the sponge and brings out the flavour. Our buttercream also has around 50% less sugar and butter than American-style frostings, so it’s lighter in taste and quite different from readily available alternatives many people are more accustomed to. We’re sorry it wasn’t quite to your preference this time. We’ve also reached out to you via email to see how we can put a smile on your face (and maybe a few crumbs too!) — that’s always our aim. Warmly, The Cutter & Squidge Team

Posted 1 year ago

“quality product, consumer friendly website”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“This was quite a bit of a let down. The sponge was dry and the buttercream was not smooth; you could feel the sugar crystals in the cream. This did not meet our expectations or the quality we expect from Cutter and Squidge.”

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Posted 1 year ago

Hi there, We’re really sorry to hear that the cake didn’t meet your expectations, especially around the texture of the sponge and buttercream. We’ve reached out you via email to learn more and to see how we can make this right. Your feedback is so important to us as we work to improve our bakes. — Customer Experience Team 🍰

Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 19,711 reviews