Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery”

Helpful Report

Posted 9 years ago

“very stylish boots & comfy would definitely recommend”

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Posted 9 years ago

“Delivered quick”

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Posted 9 years ago

“Boots were birthday present for my wife. Great product, hassle free service and very prompt delivery.”

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Posted 9 years ago

“I've given 3 Stars for this particular order as have returned the boots as did not fit. I am currently awaiting returns confirmation from yourselves. The last couple of orders I loved & kept. I'd very much like to suggest that I feel a 'free returns' label / service would be an excellent idea! Out of all the on-line shops I do use Daniel Footwear is the only one that does not provide this service. I feel this is some what behind the times & will put people off ordering freely to try as returning such sizeable boxes can be £15 + Perhaps this is something that could be looked at to be amended. I'm sure your customers would appreciate this & would certainly order more freely. Best regards”

Helpful Report

Posted 9 years ago

Many thanks for your taking the time to leave us a review. We do offer free returns on full priced items however on sale items unfortunately it is not. We do also offer store returns which is also free of charge. I have passed your feedback on and once again thank you for taking the time to leave us this feedback. Kind Regards Customer Service Team

Posted 9 years ago

“These shoes are very contemporary and just what I was looking for. They are leather lined, excellent quality and very comfortable. Speedy delivery by courier and well packaged.”

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Posted 9 years ago

Many thanks for taking the time to leave us a review. Really glad to hear that you are happy with the shoes that you purchased from us. Kind Regards, Customer Service Team

Posted 9 years ago

“Very happy with my new Uggs. Delivered quickly following the order. I have been promising myself Uggs for at least the last few years and finally treated myself for my birthday. I shall have snug feet this winter. I highly recommend Daniel's footwear and would definitely buy from here again.”

Helpful Report

Posted 9 years ago

Many thanks for taking the time to leave us a review. We really appreciate the positive feedback from yourself. We are really glad to hear that you are happy with the UGG boots you purchased from us. Kind Regards, Customer Service Team

Posted 9 years ago

“great shoes. Loved them xx”

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Posted 9 years ago

“The really nice shoes but a staple pushed through inside the shoe I caught my foot on it wouldn't usually say any thing but. I thought you woul of liked to know”

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Posted 9 years ago

“Great, fast service at all times”

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Posted 9 years ago

“Unfortunately I was delivered the wrong pair for slippers. I now have to find the time to return them (as I work full time) I hope the correct slippers are delivered to me the second day .”

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Posted 9 years ago

Many thanks for taking the time to leave us a review. I really do apologise that you were sent the wrong slippers, our warehouse manager has been informed and we will make sure extra steps are taken to ensure this does not happen again. We will get this rectified for you immediately. Kind Regards Customer Service Team

Posted 9 years ago

“I ordered a handbag from this business in the UK & it was delivered to me in the US and I am very pleased with the handbag.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your review. We are so glad to hear that you are pleased with the handbag. Kind Regards, Customer Service Team

Posted 9 years ago

“Really good price + an 10% discount available The box arrived very tatty so I was beyond disappointed to hand them over (birthday gift for my niece). The way the shipment was packaged - It was very obvious the the box would get tatty as no protection, bubble wrap etcv..... when I bought a high end pair of shoes as a birthday gift I wanted to hand over a flush pristine project - not something that looked like a shop seconds!”

Helpful Report

Posted 9 years ago

Many thanks for taking the time to leave us a review. I really do apologise that the shoe box was damaged in transit and can completely understand your frustration. The warehouse manager has been informed and we will take aboard your feedback to put something in place to prevent this happening again. Kind Regards Customer Service Team

Posted 9 years ago

“Daniel Footwear always provide great service and great footwear. I'm always completely happy with their products.”

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Posted 9 years ago

“The shoes I purchased in your sale are amazing and will set me up for the winter. Absolutely delighted with them but to be honest wouldn't have paid full price for them but a real bargain. Thank you.”

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Posted 9 years ago

Many thanks for taking the time to leave us a review. We are glad to hear that you are happy with the shoes that you purchased from us. Kind Regards, Customer Service Team

Posted 9 years ago

“Best pair of Ash shoes ever and in the sale. Brilliant value and really quick delivery. Super service from Daniel as always.”

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Posted 9 years ago

“Excellent service - shoes arrived very quickly and well packaged”

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Posted 9 years ago

“Bought a bag for a very reasonable price, delivery also very quick.”

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Posted 9 years ago

“I received the wrong pair of shoes. Daniel have refunded the shoes minus the postage cost. Bad Company practice. Why should I have to pay postage costs. It was their mistake. It was my first order from Daniel and it will be my last.”

Helpful Report

Posted 9 years ago

Many thanks for leaving a review. I really do apologise that you firstly received the wrong pair of shoes and your postage was not refunded. I can confirm I have now processed a refund for the postage costs. We do take extra steps to make sure that this does not happen and I can only apologise that on this occasion, not enough care was taken when processing your order. We really do hope you shop with us again, and if there is anything else we can help you with, please do not hesitate to contact us directly at help@danielfootwear.co.uk. Kind Regards Customer Service Team

Posted 9 years ago

“The flip flops I ordered came up very small so have had to return them - am still waiting for my refund”

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Posted 9 years ago

Many thanks for taking the time to leave us a review. Sorry to hear that the flips flops were not as expected. I can confirm however we can have processed a full refund for these. Kind Regards Customer Service Team

Posted 9 years ago

Daniel Footwear is rated 4.5 based on 5,838 reviews