Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,840 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,840 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong pair of shoes. Daniel have refunded the shoes minus the postage cost. Bad Company practice. Why should I have to pay postage costs. It was their mistake. It was my first order from Daniel and it will be my last.”

Helpful Report

Posted 10 years ago

Many thanks for leaving a review. I really do apologise that you firstly received the wrong pair of shoes and your postage was not refunded. I can confirm I have now processed a refund for the postage costs. We do take extra steps to make sure that this does not happen and I can only apologise that on this occasion, not enough care was taken when processing your order. We really do hope you shop with us again, and if there is anything else we can help you with, please do not hesitate to contact us directly at help@danielfootwear.co.uk. Kind Regards Customer Service Team

Posted 10 years ago

“The flip flops I ordered came up very small so have had to return them - am still waiting for my refund”

Helpful Report

Posted 10 years ago

Many thanks for taking the time to leave us a review. Sorry to hear that the flips flops were not as expected. I can confirm however we can have processed a full refund for these. Kind Regards Customer Service Team

Posted 10 years ago

“I ordered some sandals in the sale, I loved them, but sadly they were too small. I ordered the next size up, they arrived quickly and were fab. I was credited for the small ones very quickly and was very happy with the swift efficient service. thank you, i'll definately be buying again x”

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Posted 10 years ago

“Love em!???? Daughter loved em too, so cute!xxx”

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Posted 10 years ago

“Happy with everything, shoes, price and delivery”

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Posted 10 years ago

“My purchase at Daniel was two pairs of shoes for my wife. Products were available in the correct size, color and style and quickly delivered. Products were of high quality Italian leather and my wife loved them. I originally seen the products on a major high street chain web site and same items where priced at approx 33% higher and also out of stock. I would highly this site for value and product quality.”

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Posted 10 years ago

“Beautiful looking trainer and very comfortable. I will be buying again in the near future.”

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Posted 10 years ago

“I normally am very happy with them but unfortunately I had problems wth my last online order”

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Posted 10 years ago

“Easy to order and received quickly”

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Posted 10 years ago

“My shoes arrived in Portugal 2 days after I placed my order. Very happy, Angela”

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Posted 10 years ago

“Just one thing no dustbin provided which I was surprised have called and advised one will be posted otherwise happy with purchase”

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Posted 10 years ago

“I haven't actually got the delivery yet. I believe they are coming out to me as three seperate orders. One was supposed to be delivered last Friday, it didn't arrive. I got two emails this morning saying they would arrive but it appears as if the driver made no proper attempt as even though there is no one in our work reception every other delivery driver seems to manage to pick up the reception phone to speak to someone or press a button on the intercom. UKmail say a card was left, no it wasn't, unless he was never at this building?! I have sent UKmail an email, I'm waiting for a reply. The complaint is only about delivery, I'm sure the shoes will be lovely! Sorry to have to moan.”

Helpful Report

Posted 10 years ago

Many thanks for taking the time to leave us a review. I am sorry to hear you have had so much trouble with receiving your shoes, I can completely understand your frustration. If we do not have the shoes in our warehouse they are sent from our stores meaning that when ordering several items, they are sent out from different locations so to expect several deliveries. In regards to UK Mail, I will be passing your feedback on as all failed deliveries should be carded and drivers should make a complete attempt to deliver parcels. If you do have any problems with deliveries in the future, please do contact us and we will be more than happy to contact the couriers ourselves to sort this out for you. Kind Regards Customer Service Team

Posted 10 years ago

“Excellent customer service by Blue Jenkins in locating a pair of much wanted loafers”

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Posted 10 years ago

“I want to make sure that everyone understands that my 3 stars are NOT for Daniel Footwear customer service, but for the product I ordered. They have been very very helpful & communication has been great! Thank you for that, guys! However, the Armani Jeans High Top Wedge Sneaker disappointed me a lot. The quality of how they are made is impeccable, no doubt, but they are some of the most uncomfortable shoes I've ever bought. The size runs small, by a whole size! Mind that! But besides that, there is nothing shock absorbing or just non-hard at the ball of your foot & the heel.”

Helpful Report

Posted 10 years ago

Many thanks for taking the time to leave us a review and thank you for your lovely comments about our service-glad we could help! In regards to the trainers, I am sorry to hear how uncomfortable they are, I have passed your comments onto our buying department to take on board your feedback. Kind Regards Customer Service Team

Posted 10 years ago

“Nice colour but not very sturdy for wet weather!”

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Posted 10 years ago

“Amazing value and prompt delivery”

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Posted 10 years ago

“Effortless exchange and fast service”

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Posted 10 years ago

“Fast delivery really nice baby uggs in pink gorgeous, delivered on time would order from Daniel footwear again”

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Posted 10 years ago

“Very good service and order came quick”

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Posted 10 years ago

“Excellent customer relation from purchase to delivery.”

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Posted 10 years ago

Daniel Footwear is rated 4.5 based on 5,840 reviews