Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Marc Jacobs iPad Air Case, nice case until when you start using it. The case has 2 levels of folding to stand, non of d levels will stay upright, it slides right back down. Had to use something to hold the side up so it stays upright. Contacted customer service and was told to send it back for inspection. A week after sending, heard nothing. I called them to find out what if they had received the item or not as I hadn't heard from them, they said they have but were very busy and someone would call me a week later. 2 weeks went buy still no call. I called again and was told they were on holiday in their inspection team. I said I needed my item and the lady said she would look into it and call me back. I got a call back that same day and was told the item hadn't been deemed faulty, that it was fine and wouldn't be able to offer an exchange. I found this very ridiculous as it was not fit for the intended purpose and how they didn't see that, I don't get. They also said there were some stains on it. Stains, maybe but not faulty, I don't agree. It still doesn't change the fact that the item is faulty.ver very poor judgement in their head office inspection team. Will never buy again from them as their return process is not straight forward”

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Posted 9 years ago

“Delivery as promised. Product as advertised. Price good.”

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Posted 9 years ago

“Excellent service items arrived very quickly”

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Posted 9 years ago

“Lovely shoes, lovely packaging, overall very happy :)”

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Posted 9 years ago

“Love my shoes I can't believe how fast they arrived from the uk. Will definitely be purchasing more shoes in the future.”

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Posted 9 years ago

“Prompt delivery, gorgeous item, very good price, am very happy thank you.”

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Posted 9 years ago

“Ho acquistato una borsa dall'Italia, il pacco e' arrivato in soli due giorni, e il servizio assistenza e' stato veloce e gentile. Sono soddisfatta”

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Posted 9 years ago

“My first pair of Daniel shoes are exceptionally stylish and very comfortable, even on day 1! They will not be my last pair of Daniel shoes! Many thanks”

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Posted 9 years ago

“Beautifully made Italian boots. Just what I was looking for. Delivered quickly and can't wait to wear them this coming winter”

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Posted 9 years ago

“I ordered goods from Daniel Footwear on a Sunday with a next day delivery charge,and received my shoes on Thursday, I was extremely disappointed, I am off work on a Monday and Tuesday and phoned DF and was told they were scheduled for Tuesday but they never arrived, I went to work on Wednesday and left a note on my door saying leave in a safe place, a card was put through my door saying sorry we missed you, but when I went online to rearrange the number was invalid and could not get into the system. It turns out the shoes were left with a neighbour 5 houses away and I was not told this, Daniel Footwear charged me next day delivery and didn't fulfil, very poor service in my eyes .”

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Posted 9 years ago

“Well where do I start. When I received my order inside the box was someone else's shoe order including their personal details on the order confirmation. I rang the customer service to tell them what had happened but was disappointed by the level of concern that I was shown regarding the breach of confidentiality for both my own and another customers personal information. At the end of the call I was promised that my shoes would be despatched immediately and I would receive them in next few days . After over a week and still no shoes I rang customer services again to be told that my order had still not left the warehouse and that they did not know why and that they would refund me the money to my account and cancel the order. A very disappointing experience and still no shoes !!!! Very unlikely to use the online service again and still waiting an appology.”

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Posted 9 years ago

“The correct items arrived, on the promised date and I was able to track my order, which was sent to the address requested, what more could I ask for? Brilliant service”

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Posted 9 years ago

“Service and delivery was excellent.Ugg slippers were Ugg slippers as there can be a problem with fakes on the net.All in all would certainly purchase from them again.”

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Posted 9 years ago

“Quick order very quick delivery”

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Posted 9 years ago

“Sale price.”

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Posted 9 years ago

“Friendly communications and no fuss returns when product not quite right”

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Posted 9 years ago

“Delivery of my Ash ankle boots was quick. Packaging of boots was exceptional. Could have been given as a present, so well done. Great boots exactly matching description on site. Very pleased with service.”

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Posted 9 years ago

“I wasn't happy with the packaging of Havianas the box came squashed”

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Posted 9 years ago

“My order arrived promptly, far quicker than anticipated considering it was coming to Australia, and I was very happy with my purchase.”

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Posted 9 years ago

“Lovely product and great value. Delivery was very fast. Would recommend this website.”

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Posted 9 years ago

Daniel Footwear is rated 4.5 based on 5,838 reviews