Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my order .It is very difficult to contact your customer service .It is impossible to contact Hermes about there appalling delivery service .”

Helpful Report

Posted 9 years ago

Thank you for your feedback, I am sorry to hear this. It looks as if after 3 unsuccessful delivery attempts this parcel was on it's way back to us with a return to sender. I can see that we have arranged with yourself to get this sent back out to a different address. If you ever struggle to get in contact with us in the future please email us at help@danielfootwear.co.uk, we aim to reply to any emails received within 24 hours. Kind Regards, Customer Service Team

Posted 9 years ago

“Quick delivery and no hassle transaction. When I needed to return the item I was refunded immediately. Only down side is I had to pay return postage.”

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Posted 9 years ago

“Purchased a pair of Hudson Boots on line had them delivered to store took them home to try size. Too small phoned Daniel customer services asked could they send a larger size to the store so I could exchange them I was told no they don't have the facility to do that. I said it would save time and money ( my expense and time )again I was told NO I ask Kim could I speak to her manager so I could ask them she hung up I recalled and spoke to another person called Racheal who again was utterly rude and ignorant I am going to take them back to store and get a refund. Totally bad service from your customer service department Daniel”

Helpful Report

Posted 9 years ago

Thank you for your feedback. I am so sorry to hear this. Unfortunately this is a company policy that we don't offer exchanges, we ask our customers to send items back to us for a refund and to place the order again. I do apologise if you feel like this wasn't handled to our usual high expectations. Kinds Regards, Customer Service Team

Posted 9 years ago

“after originally sending the wrong pair of shoes a replacement was arranged although I had paid for next day for delivery it actually was 3 days before I received the correct pair of shoes”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us a review. Sorry to hear you received the wrong shoes and I am happy to see you have now received the correct pair. Regarding the delivery I do apologise, I can see that on our system your order had gone through as standard delivery which is 2-4 working days, we have also only charged you the cost of standard. Kind Regards, Customer Service Team

Posted 9 years ago

“Helpful staff and quality footwear, fast deliveries, Daniel Footwear is excellent”

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Posted 9 years ago

“Love the boots - service is always excellent- don't buy my boots from anywhere else”

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Posted 9 years ago

“Easy to order. Item well packaged and delivery swift.”

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Posted 9 years ago

“Fast service Easy returns”

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Posted 9 years ago

“Ugg boots received promptly. Very happy with look and fit.”

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Posted 9 years ago

“Fantastic prices in the sale. Great quality and all sent out fully tracked. Will certainly use again.......”

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Posted 9 years ago

“Just simply good.”

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Posted 9 years ago

“The boots although expensive for what they are were very comfortable to wear.”

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Posted 9 years ago

“Good service quick delivery”

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Posted 9 years ago

“Absolutely delighted with my purchases, delivery was prompt and the items were well packaged. Can't wait to wear them :)”

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Posted 9 years ago

“Lovely shoes really comfortable.”

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Posted 9 years ago

“By putting lovely shoes in the sale”

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Posted 9 years ago

“I messed up my order and they were very happy to fix it for me”

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Posted 9 years ago

“I already have these same shoes in black and absolutely love them, they are so confirmable but look cool too, so thought a white/cream pair would be great for holidays that involve a bit of sightseeing and walking about, not major hiking just mooching about type walking, they don't dissappoint, excellent 'Daniel' service as always”

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Posted 9 years ago

“Delivery was very prompt.”

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Posted 9 years ago

“I have never taken any time to write a review but I had to on this occasion. Returned shoes TWICE (Gucinari), bought as new but shoes were poor quality and both pairs looked like they had been worn before and returned. Asked for refund. In future please ensure the quality of your shoes are up to standard before they are shipped, this whole experience has been a waste of my time and I am disappointed with the whole experience.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write us a review. I really do apologise about this. Our warehouse manager has been informed of this and please be ensured that we now have extra precautions set in place to ensure this doesn't happen again. Kind Regards, Customer Service Team

Posted 9 years ago

Daniel Footwear is rated 4.5 based on 5,838 reviews