Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of Ugg slippers today as I thought Daniel Footwear was a genuine site/business, however I have had no acknowledgement of this order, no confirmation, your website returned to the homepage without showing me confirmation. The only way I know you have received it is because you have taken my money! I registered to your site and have no order history. I have attempted to contact you but to no avail. I will slander you on here until you acknowledge this and reply to me! Agree with other bad reviews, this is very poor business. When you take money from someone's account, you need to deliver quite literally. Reply ASAP”

Helpful Report

Posted 8 years ago

Dear Sophie, I am sorry you are upset with Daniel Footwear. My colleague has emailed you a couple of times with your order confirmation. She has also tried to call you and left you a voicemail with this. Please can you check your junk mail in case it has gone into there? Also you can call us on 01133899899, contact us via email on help@danielfootwear.co.uk or you can use our live chat facility on our website to chat with us. You have ordered this on a 2-4 working day service yesterday and you will receive another email once your order has been dispatched with the tracking on there. Kind Regards, Emma Customer Services

Posted 8 years ago

“Great service good price speedy delivery”

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Posted 8 years ago

“I ordered a pair of Uggs for a Christmas present on Tuesday 19th December and paid for express delivery, when my order hadn't arrived by the Friday 22nd December I rang your offices to be told that my order had been misplaced with the courier company on Wednesday 20th December but I was never informed, when I asked why I hadn't been informed of this I was told that you were waiting until the Saturday 23rd December to see if my order had been found and when I asked what is being doing to rectify the problem I was told that I could order another pair on Saturday but I would not receive them in time for Christmas. This is very poor business - I should have been made aware that my order had been misplaced the day it happened not 3 days after when it was too late to get another pair in time.”

Helpful Report

Posted 8 years ago

Dear Donna, I am sorry you feel this is poor business. We have certain channels and procedures to follow before we can get your query dealt with. With regards to not informing you that the courier has misplaced your item, we are not aware of a situation with a delivery until the customer contacts us and then we have to contact the courier to see what happened. This is a process that does take longer than a day to fix as we also have to contact the couriers customer service team who then have to contact the drivers/depots. I have emailed you a discount code to use against your next online purchase with us. Kind Regards, Emma Customer Services

Posted 8 years ago

“Really helpful and Ugg boots arrived quickly 👍”

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Posted 8 years ago

“I love my new Ugg boots, at a great price. Ordering was very easy and they were delivered very promptly. Great service thanks”

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Posted 8 years ago

“Second time I have bought something sold as leather only for it to arrive and for me to find that it's faux. I will not be purchasing from Daniel again.”

Helpful Report

Posted 8 years ago

Dear Grania, I am sorry you think your item is faux leather. I can see you ordered the Daniel Reversie bag. This is real leather as advertised. If you wish to discuss this please do not hesitate to contact us on help@danielfootwear.co.uk or give us a call on 01133899899 Kind Regards, Emma Customer Services

Posted 8 years ago

“Fantastic service !”

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Posted 8 years ago

“Easy to order, order delivered promptly.”

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Posted 8 years ago

“Excellent service. Bought a lovely pair of ballerinas for my sister as a Christmas present. She is delighted with them.”

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Posted 8 years ago

“Excellent price, easy to use website and great delivery”

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Posted 8 years ago

“Quick service at a very good prices”

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Posted 8 years ago

“I got my beautiful new shoes without having to wait but a few days. I'm a happy lady.”

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Posted 8 years ago

“Easy ordering and super fast delivery :) Fantastic service. Thank you.”

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Posted 8 years ago

“The items i have ordered in the past are excellent quality. The staff are so professional and good. Ms Betsy is very gentle on the phone, i do not know her personally. The new staff i think call Alex also good manners.”

Helpful Report

Posted 8 years ago

“I wasn't sure which size ugg boots to buy so ordered 2. They came promptly and I returned unwanted size with no problems.”

Helpful Report

Posted 8 years ago

“Shoe size was wrong ordered a 40 received a 41 the 41 label had been covered with with a 40”

Helpful Report

Posted 8 years ago

Dear Diana, I am sorry you received the wrong size. I will be speaking to the warehouse manager to make sure he is telling the staff to properly check what they are sending out. I cant see that you contacted us on this matter to get it resolved before sending back to us. We would have happily got the correct size out to you if we had known of this situation. I have also emailed you on this matter. Kind Regards, Emma Customer Services

Posted 8 years ago

“Fantastic, fast, efficient service. Have used them many times now over the years and would highly recommend.”

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Posted 8 years ago

“Prompt service, well presented, good quality, great prices. Would highly recommend 😆”

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Posted 8 years ago

“Sent the wrong boots a week before christmas but promised to replace them before christmas. Didn’t bother to do so until after christmas and didn’t even apologise. Awful customer service.”

Helpful Report

Posted 8 years ago

Dear Adam, I am sorry you are upset with our service. I can see you contacted to inform us of the wrong boots and we sent out the correct boots on December 21st for next day delivery. As I said in my email to you on December 27th, UK Mail had an unexpected delay in delivering this to you which I also apologised for and said I would be speaking with UK Mail on that matter. I have resent you the email with this information in. Kind Regards, Emma Customer Services

Posted 8 years ago

“Product arrived in perfect condition. Delivery wasn't very quick, but the parcel arrived before Xmas. Very good value.”

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Posted 8 years ago

Daniel Footwear is rated 4.5 based on 5,838 reviews