Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and fast service and would recommend to all.”

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Posted 8 years ago

“Have brought the same mk flip flops from another supplier last year this year had to go to Daniel footwear absolutely awful total waste of money Don't shop here save ur money and order from another supplier”

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Posted 8 years ago

Many thanks for taking the time to leave valuable feedback. We do sincerely apologize that you feel this way We would love to find out what the issue was as we will happily look into this for you to have this rectified. We are always trying to improve our service and do value every individuals opinion. If you would like to speak with us further please feel free to contact us. Kindest regards Alex.

Posted 8 years ago

Many thanks for taking the time to leave us a review. Please let us know what the issue was with your order as I can't see that you have contacted us with any problems. We will of course get this resolved for you straight away. Looking forward to hearing from you. Kind Regards Rachael Waldock Customer Service Team

Posted 8 years ago

“ordered online and purse arrived with sale tag attached some £25 cheaper refunded but was going to purchases 2nd item but went elsewhere felt slightly cheated”

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Posted 8 years ago

Many thanks for your feedback. We do apologise for this, the sale sticker was from a previous promotion. Fortunately as soon as you notified us of this we refunded 25% to honor the summer discount as we fully understand your upset. If you would like to speak about this further please feel free to contact us. Kindest regards Alex

Posted 8 years ago

Many thanks for taking the time to leave us a review. I do apologise for any inconvenience caused in this matter, I can see that this was from a previous promotion and as soon as you contacted us we refunded you the difference straight away. Apologies once again and we hope to hear from you again soon. Kind Regards Rachael Waldock Customer Service Team

Posted 8 years ago

“Took 40 mins to sort out a query on customer service. Average response rate was one reply per 5 mins. Absolutely ridiculous and needs speeding up. Query never got sorted in the end!”

Helpful Report

Posted 8 years ago

Many thanks for your feedback. We do apologize as it looks like we were experiencing a few technical difficulties on that day which have now been resolved. After looking at your order I can see that the delivery charge has been refunded on 29th of August. If you would like to speak further please feel free to contact us. Kind regards Alex.

Posted 8 years ago

“Really don't like the ugg boots I ordered, size is incredibly smaller fit and this should have been noted on the website. Had to pay £5 for delivery and don't know how much to return!”

Helpful Report

Posted 8 years ago

Thank you for your order with us here at Daniel footwear. I am sorry that you are unhappy with the Ugg boots that you ordered. When you decide to shop with us again online please use the live chat facility. We are happy and available to assist with any query you have. Kindest regards Alex

Posted 8 years ago

“Excellent products. Very competitive prices.”

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Posted 8 years ago

“Excellent quality footwear not seen on the high street.”

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Posted 8 years ago

“Beautiful boots even better because they were in the sale”

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Posted 8 years ago

“Dealt with order amazing”

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Posted 8 years ago

“Great style great price great service”

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Posted 8 years ago

“D F HAS A BIG VARIETY OF DIFFERENT HIGH STANDARD DESIGNERS AS WELL AS TYPE OF FOOTWEAR AND BAGS. ONLINE SERVICE IS GOOD AND STAFF AT LEEDS EXCELLENT.”

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Posted 8 years ago

“Speedy service , great quality . Only negative point is that delivery is charged for receiving and returning items .”

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Posted 8 years ago

“I searched the internet for the best price for Uggs for my daughter's birthday and found Daniel footwear was the best option. The boots arrived after 2 days well-packaged and in perfect condition. Couldn't have been any better service!”

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Posted 8 years ago

“Really lovely boots good quality leather well made! Really good sale price worth every penny”

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Posted 8 years ago

“I got sent an odd pair of shoes size 13 and a size 1 they have been returned a week ago they are saying they have not received them back which I dont believe I am now wanting a refund due to there negligence and admitting there mistake”

Helpful Report

Posted 8 years ago

Many thanks for taking the time to leave us a review. I am very sorry you received odd shoes, I can see you have been emailing my colleague about this issue and you would like an exchange. From what I can see she asked you to send over 'proof of postage' for the incorrect shoes so we could send you out the correct ones. I can't seem to see if you have sent that across to us yet? If you haven't please do that and we will get the correct shoes dispatched to you. Alternatively please send over your proof of postage to our help inbox and we will get this refunded for you. Once again I am very sorry for the inconvenience caused. When you send something back it takes longer than a week to process this, once we receive back the warehouse has 3-4 working days to process incoming returns then it comes up to us to issue a refund. Once we have issued a refund we email you to let you know. Please be aware refunds take 3-5 working days to appear in your account, help@danielfootwear.co.uk We hope to hear from you again soon. Kind Regards Emma Customer Services

Posted 8 years ago

“Really easy to deal with , good quality shoes and arrived when they said they would .”

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Posted 8 years ago

“The Fitflops arrived pretty quickly, were exactly what I wanted and I received a very nice hand written note hoping I was pleased with my delivery. Very nice touch indeed.”

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Posted 8 years ago

“Ordered my lovely Michael Kors trainers from Daniel Footwear. Order arrived quickly. Very happy with my purchase!”

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Posted 8 years ago

“Great prices Lots of styles to choose from Quick delivery and love my new Fly London boots Can,t wait to wear them for winter Thank you Daniel x”

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Posted 8 years ago

“Perfect pair of shoes for my wedding. Thank you. I'd ordered over 10 pairs and yours were the best, best colour, best fit, best price.”

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Posted 8 years ago

Daniel Footwear is rated 4.5 based on 5,838 reviews