Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered K&S navy shimmer knot shoe and had it sent to My local store. They fitted perfectly and I love them”

Helpful Report

Posted 8 years ago

“Disappointing placing an order, paying for it then getting an email two days later to say they had sold out!”

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Posted 8 years ago

Thank you for taking the time to leave us a review. Unfortunately there was a discrepancy in our stock system that led to this item being shown as available. It should have been removed at the time but a systemic error clearly occurred. We apologise for any inconvenience caused by this. Please let us know if you'd like assistance with anything in the future. Kind regards, Rachael Waldock Customer Service Team

Posted 8 years ago

“I was looking for a replacement pair of navy patent courts and a pair of nude patent courts, previous pairs were worn out as I loved wearing them! I really didn't think I would find both for £15 in the sale, great quality and even more comfortable than my previous pairs. Thanks Daniel footwear 😀”

Helpful Report

Posted 8 years ago

Many thanks for taking the time to leave us a review, we are so pleased that you are happy with you purchase. We look forward to hearing from you again soon. Kind Regards Rachael Waldock Customer Service Team

Posted 8 years ago

“The price was right and the shipping was speedy. And the item was perfect!”

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Posted 8 years ago

“Efficient service. Goods were delivered on time. I will recommend to friends.”

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Posted 8 years ago

“Shoes arrived as expected and I love them! They were beautifully packaged and the receipt was in a hand written envelope which was a lovely personal touch!”

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Posted 8 years ago

“quick delivery”

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Posted 8 years ago

“Speedy service love my shoes will certainly visit again. Thankyou”

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Posted 8 years ago

“What a bargain half price Michael Kors trainers Love them . Get compliments every time I have them on.”

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Posted 8 years ago

“"Superb and beautiful pair of boots, great quality and delivered quickly."”

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Posted 8 years ago

“I found special shoes!”

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Posted 8 years ago

“I ordered a Lulu Guinness bag which arrived quite quickly and well packaged to protect the beautiful leather. Unfortunately I had to send it back because the straps didn't match when I wanted to wear it as a shoulder bag. I was very disappointed as I still think it's a lovely bag .”

Helpful Report

Posted 8 years ago

“Very good quality of product. However, I think you could sent a text message with a time when the product going to be delivered, so people will know when exactly they have to be at home. Because I did not get a text message, I missed my delivery twice.”

Helpful Report

Posted 8 years ago

Many thanks for taking the time to leave us a review, we are so pleased that you are happy with your purchase. In regards to the text message service, many thanks for your feedback on this, we do currently offer this on next day orders as these are sent with the courier UK Mail rather than Hermes, however it is something that we may be looking to change. We look forward to hearing from you again soon. Kind Regards Rachael Waldock Customer Service Team

Posted 8 years ago

“Excellent service and prompt delivery”

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Posted 8 years ago

“Speedy delivery from the online service but one of the shoe box was squashed. However, the sales assistants in the Stanmore Branch were excellent.”

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Posted 8 years ago

“The boots arrived quickly and fitted perfectly! Would certainly order again.”

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Posted 8 years ago

“Please be aware that if you buy anything from them there is no way you can refund it if it gets damaged due to the poor quality. I bought a pair of trainers from them and after 1 week the shoes started to show sign of damages to the both sides. I emailed and explained and they started to blame me for damaging the shoes. After many emails and sending the photos, they asked me to send the shoe back for inspection!! After 2 weeks of inspecting my shoes they said they cannot offer any refund but a £20 voucher!! The price for the shoe was nearly £90!! So I paid £90 for a trainer of a bad quality and I get £20 voucher to buy another £90 bad quality trainer from the same shop!! The most stupid thing I have ever heard! If I bought the same shoes from Office or anywhere else and I have the same issue I could simply get it replaced or get a refund. Beware of this and don’t risk it if you are not sure what you are buying. You cannot claim anything back if the quality is bad.”

Helpful Report

Posted 8 years ago

Many thanks for taking the time to leave us a review, I am sorry that you feel this way. The shoes were carefully inspected by our senior technician and unfortunately the conclusion is that the damage has been caused by accidental damage and is not manufacturing fault which is why we were unable to accept these back and send them onto Michael Kors. We have fully repaired these for you and they are on there way back to you now. I do apologise there was nothing further we can do for you on this matter. If you wanted to speak to us further please feel free to contact us. Kind Regards Rachael Waldock

Posted 8 years ago

“Good fast delivery. excellent website will use again”

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Posted 8 years ago

“Excellent service excellent quality”

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Posted 8 years ago

“Excellent fast service.”

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Posted 8 years ago

Daniel Footwear is rated 4.5 based on 5,838 reviews