Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought a pair of shoes, confirmed, money out of my card, Birthday present, done. 3 days later I get a message saying sorry we're out of stock (wait what? I have even the email confirmation purchase and money taken from me) and that they are no longer pursuing Timberland shoes in the future and nothing can be done. "Welcoming me" to buy alternative shoes from their company. Thanks... no thanks. Never experienced this in my life.”

Helpful Report

Posted 8 years ago

I would like to sincerely apologise that you have experienced this with us. I have checked the stock and unfortunately we do not have any of the size you have ordered left in stock due to a stock discrepancy on the system. I have now sent you an email with a discount code as part of an apology for the inconvenience this has caused you. We hope that you shop again with us in the future. Apologies once again. Becky, Customer Service Team.

Posted 8 years ago

“A Wonderful price was offered on my gorgeous grey UGG boots. My boots arrived very quickly and efficiently. I will certainly use Daniel Footwear again and I will also recommend them.”

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Posted 8 years ago

“Item posted quickly and correctly. Loved the boots I ordered.”

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Posted 8 years ago

“Got correct items posted to me promptly. Love the boots.”

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Posted 8 years ago

“Easy to order. Great boots. Had them in 2-3 days. Would order from them again”

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Posted 8 years ago

“Ordering was simple and arrived quickly”

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Posted 8 years ago

“Thank you so much for my refund , your response was very quick”

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Posted 8 years ago

“Very happy, promptly delivered and received a lovely pair of UGG wedges. Good site”

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Posted 8 years ago

“My order had to be cancelled was really well dealt with, had a lovely email. Will definitiy order again.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Excellent selection of footwear from a variety of designers. Delivery quick and easy Would recommend this site.”

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Posted 8 years ago

“ordered three pairs of sale shoes and one pair took 11 days to arrive.I was told there was problems from the store they were coming from,told they had been dispatched and told they couldnt trace them,so really had given up on them when they arrived.”

Helpful Report

Posted 8 years ago

Many thanks for taking the time to leave us a review. I am very sorry you faced this issue with your recent order. I can see you were told about the unfortunate delay with dispatching your item from one of our stores. I have now sent you an email about your order and once again I am very sorry for the inconvenience caused. We hope to hear from you again soon. Kind Regards Emma Customer Services

Posted 8 years ago

“I ordered a size 39 but you sent me a UK size 4 WHY..very disappointed that had to return them. My first order discount was wasted on this !!!”

Helpful Report

Posted 8 years ago

Many thanks for taking the time to leave us a review. I am very sorry this happened, I can't see that you have emailed or called in to let us know about the mix up. If you would like to discuss this please email our help inbox at help@danielfootwear.co.uk We hope to hear from you again soon. Kind Regards Emma Customer Services

Posted 8 years ago

“Loved the boots ordered and when i rang querying the delivery - it was sorted immediately”

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Posted 8 years ago

“Couldn't supply the shoe I wanted but got me a substitute the next day.”

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Posted 8 years ago

“I ordered from the US, so at the beginning, I was kind of nervous, however, my order was processed immediately; I was alerted of when the shoes shipped, and once they arrived they were exactly what I ordered and fit wonderfully. I won't hesitate to order more from Daniel Footwear. Thank you!”

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Posted 8 years ago

“Great choice of unique footwear, easy to order, fast services”

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Posted 8 years ago

“Always very fast delivery and a great product”

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Posted 8 years ago

“Excellent customer service and fast delivery. Prices for quality footwear are very competitive.”

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Posted 8 years ago

“Good on price, customer service/updates, packaging & product”

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Posted 8 years ago

Daniel Footwear is rated 4.5 based on 5,838 reviews