Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,840 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,840 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

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“Fabulously shoes & great prices!”

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Posted 11 years ago

“Excellent service had a slight issue with next day delivery on emailing them this was swiftly and easily resolved with great communication, shoes were well packaged and are amazing”

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Posted 11 years ago

“I was very happy with my parcel that I received from yourselves. It arrived when it said it would and I will be ordering more things as I am very happy with this website.”

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Posted 11 years ago

“Excellent shopping experience, from choosing on website through ordering, tracking, delivery and WEARING MY DIVINE FITFLOPS :)”

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Posted 11 years ago

“Shoes great value for money. Quick delivery, true to size. Would buy from here again.”

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Posted 11 years ago

“Was really pleased to see these shoes on offer and in size so ordered them A few days later I got an email from Daniel saying they weren't in stock What a waste of my time.”

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Posted 11 years ago

Hi Norma, Thanks for taking the time to review your order. We strive to ensure that our stock levels are accurate, but on occasion we come across discrepancies in the system. Unfortunately your order was one of these instances. We are working on ways to reduce further the frequency of these occurrences. I apologise nonetheless for any inconvenience caused. Kind regards, Oliver Customer Service Team

Posted 11 years ago

“all good”

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Posted 11 years ago

“Excellent delivery, delighted with sandals and service.”

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Posted 11 years ago

“i returned unsuitable godds to STANMORE on june 19th and after one week i contacted your customer services just to enquire as to whether the itme had been received and the returns process was started. the response i got was that it takes time and nodefinite response was obtained when i further sent an email at the beginningof the week. I contacted custoemr services today (2/7/2015) and spoke to OLIVER who was delightful and confirmed my items had been returned and that he would prcoess the refund . he needs to be commended for superb customer service which was not received until now”

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Posted 11 years ago

“Ordered a pair of Michael Kors shoes - got an email back informing that these were out of stock - the website should have been updated BEFORE purchase was made!”

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Posted 11 years ago

Hi Carol, Thanks for reviewing your order. We strive to ensure that our stock levels are completely accurate, but there are occasional discrepancies. I apologise that you were inconvenienced as a result of one of these in this instance. If there is any way in which we can help you from here, please let me know. Kind regards, Oliver Customer Service Team

Posted 11 years ago

“Lovely simple comfortable yet super stylish RL sandals - I got them in every colour”

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Posted 11 years ago

“As always, highly efficient in accepting orders, updating on despatch and notifying via DPD of expected delivery window. DPD are the best delivery company in my area RG7. Goods are packaged well and arrive very quickly. 5 stars Daniel”

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Posted 11 years ago

“Great shoes and fast delivery. Would buy from this company again”

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Posted 11 years ago

“The bag I ordered was DKNY but was too big. Returned no problem, 100% genuine, and I would definitely use the website again”

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Posted 11 years ago

“Very happy very fast????”

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Posted 11 years ago

“Overall very poor service and poor quality - the delivery of the shoes were late and I had to chase up the orders several times to find out where they were. In addition the quality of the shoes was poor with one shoe having scuffs all down the side and a large stain on top of the shoe. I chose these shoes for my wedding for me (the groom), 2 best men, usher and fathers (groom and bride) to wear however due to the late arrival we had to make do with the condition they came in as we were flying out to Spain on the 17th and had no time to exchange them. Not what i expected from Daniel Footwear.”

Helpful Report

Posted 11 years ago

Hi Jamie, Thanks for the feedback, and congratulations on your marriage. We're sorry to hear that you weren't satisfied with your order. We find that although our deliveries are on time in the majority of cases, there are occasional instances of late delivery. The same applies with the quality of our items: we have quality control systems in place to keep to a minimum instances of substandard items being dispatched, but unfortunately some faults are missed. I apologise for any inconvenience caused here. Kind regards, Oliver Customer Service Team

Posted 11 years ago

“Arrived quickly, fitted perfectly and really comfortable!”

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Posted 11 years ago

“Shoes are very very comfortable. They have arrived quickly and without any defects. The only one thing I would recommend is to take one size smaller than you usually have- I have checked them in the shop firstly. (usually i wear 37 and apparently this shoes fits me in size 36)”

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Posted 11 years ago

“Excellent service and prompt delivery.”

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Posted 11 years ago

“Stumbled upon this company by accident...what a great find!! Fast delivery, great prices, genuine quality products!! Will be back for more....”

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Posted 11 years ago

Daniel Footwear is rated 4.5 based on 5,840 reviews