Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

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“Uggs are great fit - kept me warm in Poland ! service was good arrived on time.”

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Posted 8 years ago

“These are lovely boots but the sizing is out so I had to return them. I am between a 5 & 5.5 so ordered a 5 but it was too big. I then ordered a 4 but that was too small. I was very disappointed.”

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Posted 8 years ago

“Beautiful shoes, exceptional quality. Super fast delivery.”

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Posted 8 years ago

“Lovely new UGG boots, well packaged and fast delivery”

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Posted 8 years ago

“The wrong colour shoes arrived, rang customer relations team and was told the correct item would be delivered on the following Saturday before 12 and my delivery charge would be refunded. I took time off work but the order did not arrive. Unsure if I will ever shop with you again ... terrible customer service and extremely unhappy customer .”

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Posted 8 years ago

Dear Andria, Many thanks for taking the time to leave us a review and I do apologise for all of the inconvenience caused in this matter. We have emailed you directly to sort this out and have now processed an exchange, refunded your delivery charge and as part of the apology also refunded you 10% of your order. I hope this is okay for you and if you need any more information or would like to discuss this further please do not hesitate to contact us. Kind Regards Rachael Customer Services

Posted 8 years ago

“My online order went smoothly, I use Daniel footwear on a regular basis as I have an addiction to shoes/boots and find Daniel has styles which I really like, however unfortunately on collecting my order from the street lane store in Leeds I didn't receive the usual happy helpful customer service I usually get. Firstly as I approached the till to ask for my order I had to struggle to get by a member of staff which had no manners what so ever and stood in the middle of the isle even though she saw I was trying to get by she just didn't move an inch which I thought was so rude, as they had a sale on the store was messy with shoes/boots all over which made it difficult to get to the till. No smiles from either of the staff present and I felt like more of an inconvenience than a customer, the lady at the till took my name and proceeded to get my package, on bringing it back to the till she for some reason took scissors and began to open my package?? I'm usually just handed my package with a smile and a thankyou so I just can't understand why this lady wanted to see what I'd purchased, after years of shopping at Daniel I feel new staff are ruining the pleasant feeling of shopping in this particular store and I certainly won't be returning and spending the large sums of money which I used to. Customer service is so important especially when the customer is spending hundreds and is a regular customer, I'm thinking this is the reason this store is always empty of customers nowadays, such a pity.”

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Posted 8 years ago

Dear Amanda, Many thanks for taking the time to leave us a review and to let us know about your experience in our Leeds store. I really do apologise you felt this way, the parcel should only have been opened upon request of yourself. I have passed this onto our store Sales Director who will be looking into this. Please be assured he will dealing with accordingly to make sure this does not happen. Once again I do apologise for all of the inconvenience caused, if you need any more information or would like to discuss this further please do not hesitate to contact me. We hope to hear from you again soon. Kind Regards Rachael Customer Services

Posted 8 years ago

“First time I have used you and was unsure, however, experience easy, quick, delivered as promised and I would certainly use you again. Don't know how good your returns policy is as I had already tried on the shoes in a shop before purchasing from you.”

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Posted 8 years ago

“Safe shopping, fast shipping and precisely information.”

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Posted 8 years ago

“Plenty of choice and easy to order”

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Posted 8 years ago

“Supe fast next day delivery fab shoes 👠”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Love the product”

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Posted 8 years ago

“Good service - prompt delivery and equally important prompt refund on items returned”

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Posted 8 years ago

“Thank you! Very good service. Love my boots”

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Posted 8 years ago

“Delighted with product”

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Posted 8 years ago

“Ordering was easy and a prompt delivery and excellent choice”

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Posted 8 years ago

“Excellent service, speedy deliver. Quality products and good returns service with quick refund.”

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Posted 8 years ago

“Thanks for the lovely styled footwear delivered very promptly!”

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Posted 8 years ago

“The size was so small I could not get my foot in to them...”

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Posted 8 years ago

“GOOD QUALITY”

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Posted 8 years ago

Daniel Footwear is rated 4.5 based on 5,838 reviews