Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“when I arrived at the hospital I didnot no what flowers I had sent as the card was separate from the flowers. I picked the blessed bunch, but I still did not recognise them. so I cannot review the flowers.”

Helpful Report

Posted 9 years ago

“My friend recently had a baby and had a really tough time, after being in hospital for over a week, i arranged for flowers to arrive to her house for when she got home. I paid for next day delivery, however they didn't arrive, until the following day by which time the flowers had started to turn brown, I just wasn't very happy with the service.”

Helpful Report

Posted 9 years ago

“I ordered a large bunch of flowers for my mums birthday to be delivered. They were called Autumn Morning. The bunch does not seem as though it is large and several roses and lillies have still not blossomed... I want to make you aware that I was not happy with the size and standard of the flowers after the amount of money spent on them I expected better quality.”

Helpful Report

Posted 9 years ago

“I ordered the 'bon bon' flowers for my friend and paid for the large size. When I saw them I was really disappointed. It was a tiny bunch and did not look worth the £26.99 I'm afraid I would not order them again.”

Helpful Report

Posted 9 years ago

“Although the service was good, the flowers were very disappointing, only 6 flowers for £20 isn't great value for money and when they turn up and two are damaged/dead, makes it even worse. I would not use this service again or recommend to a friend”

Helpful Report

Posted 9 years ago

Dear Nicola, Thank you for taking the time to give Debenhams Flowers feedback. I am sorry that the flowers you received were damaged on arrival. At Debenhams Flowers we pride ourselves on high quality flowers and have a 7 day freshness guarantee. As I can see from your review the bouquet you received was not in line with our high standards and for this we apologise. If any problems arise with future orders please contact our customer services team directly at support@debenhamsflowers.com to arrive at a solution. Once again, thank you for your purchase with us. Kind regards, Debenhams Flowers Team

Posted 9 years ago

“The website was easy to use and easy to order the flowers which were a birthday surprise for my sister but regrettably the flowers were delivered on a Sunday and the roses were dead by the Tuesday so overall not money well spent.”

Helpful Report

Posted 9 years ago

Dear Julie, Thank you for taking the time to review your experience with Debenhams Flowers. I am sorry that your flowers only lasted a few days. At Debenhams Flowers we have only the highest quality of flowers and we do have a 7 day freshness guarantee. From your review I can see that your bouquet has fallen below the standard we promise and for this we apologise. For any future problems with flowers please contact our customer services team promptly so we resolve the issues. Once again, thank you for using our service. Kind regards, Debenhams Flowers Team

Posted 9 years ago

“Disappointed with the size of the standard bouquet for the price. ????”

Helpful Report

Posted 9 years ago

Dear Christine, Thankyou for taking the time to review your purchase with Debenhams Flowers. I am sorry that you are disappointed with the size of your bouquet. Please give your flowers time to bloom to see the true size of your bouquet. We also offer upgraded size options for more flowers than the standard bouquet. Thanks, Debenhams Flowers Team

Posted 9 years ago

“Ordered the 'ocean breeze' boquet and paid for the extra large size. Flowers arrived in time slot promised. That is where things started to go down hill. Bouquet arrived in a thin long box, so flowers were squashed together. Luckily i live with the person they were for, so was able to make them presentable before giving them to her. At day 3 - some of the blue agapanthus had wilted and petals were shredding, yet some flowers where still in bud form. Day 4 - outer petals of roses going brown, stems of wilting agapanthus started to go brown, yet lilies still not open. Day 5 - roses heads started to droop. Lillies started to open, but have had to remove blue agapanthus from boquet as they have wilted so much. Due to having to remove the blue agapanthus, it has changed the whole look of the bouqet. The bouquet has never and will never look anything like the image depicted on the website, which is why i chose this particular bouquet. It only has two colours in it, a creamy white and blue. Without the blue the bouqet looses its stunnung affect. They were for my daughter for her graduation, a one off occasion! Very disappionted and will not be using debenhams again. I have had to send 2 emails of complaint before i got a reply. i now have to take photos of the flowers and send them to the support team via email, so they can process the complaint. I do not have an up to date phone and have no idea how to transfer the images to my computer once i have taken them, as i am usless with technology. I dont even think i have a lead to link my phone to my computer! I will now have to get someone to help me to do this, by which time the 7 day guarentee will be up! I have had flowers reduced in price from my local tesco express that have lasted longer! Next time i will use interflora! They might be more expensive, but u get what u pay for!”

Helpful Report

Posted 9 years ago

Dear Teresa, Thankyou for using Debenhams Flowers and taking the time to write a review of your purchase. I am very sorry about the bloom of your flowers. We at Debenhams Flowers pride ourselves on our high quality flowers and have a 7 day freshness guarantee. As I can see from your review the flowers you have received for such a special occasion were not in accordance with our high standards and your experience with our customer service team is unacceptable. We can appreciate that not everybody has the facilities to send pictures and are sorry the issues regarding your flowers have been dealt with in this way. A member of head office has been notified and will be in contact with yourself shortly. Once again we are sorry about your experience with Debenhams Flowers and hope to find a solution. Kind Regards, Debenhams Flowers Team

Posted 9 years ago

“Disappointing service - Royal mail delivered in a box without water. The flowers were as described by mother-in-law who received these as "battered" and really in need of water. The message card had offers all over to sell more flowers and not a nice gesture at all, i'd expected more from Debenhams, next time interflora!”

Helpful Report

Posted 9 years ago

Dear Josh, Thank you for taking the time to write a review. I am sorry about the freshness of the flowers delivered to your Mother-in-law. Debenhams Flowers have a 7 day freshness guarantee on all bouquets and we pride ourselves on our high standard flowers. I can assure you that it is very unusual a bouquet to arrive this way and if you have any problems with our flowers in future please email a picture to support@debenhamsflowers.com so we can promptly resolve the issue. I have passed the issue regarding the gift card onto management so they can consider the removal of the promotions. Once again, we are sorry that the flowers you ordered were not as expected. Thanks, Debenhams Flowers Team

Posted 9 years ago

“It is not a good idea to use the message I send as an opportunity to send a coupon to the recipient”

Helpful Report

Posted 9 years ago

Dear Rodolfo, Thank you for ordering from Debenhams Flowers and for taking the time to send us your feedback. This has been passed onto our management team who will look into taking the promotions off the message card. Thanks again for your review, Debenhams Flowers Team

Posted 9 years ago

“I ordered these flowers as a surprise for my sister in law, I was very disappointed to learn that they had only lasted three days despite being kept in a cool room. I ordered through Debenhams as I thought the name signified quality. I would have paid an awful lot less to have bought flowers from a supermarket and they would have been guaranteed to last ten days. Very Disappointed.”

Helpful Report

Posted 9 years ago

Dear Carol, Thank you for using Debenhams Flowers and thank you for your review. At Debenhams we pride ourselves on providing the highest quality flowers and I am very sorry that your flowers only lasted 3 days. We have a 7 day freshness guarantee on all of our bouquets and it is very unusual that your flowers have not lasted the duration. For any issues regarding orders in the future please contact our customer service team at support@debenhamsflowers.com promptly to resolve them. Once again I am sorry about the bloom of your flowers. Kind Regards, Debenhams Flowers Team

Posted 9 years ago

“The flowers were left outside in the car park of the work place luckily another member of staff saw them, the heads of some of the flowers had dropped off, dissapointing as were ordered for a friend for a birthday surprise.”

Helpful Report

Posted 9 years ago

Dear Penny, Thank you for your review. I am sorry about your flower and delivery. Debenhams Flowers have a 7 day freshness guarantee on all bouquets and we pride ourselves on our high standard flowers and fantastic customer service. I can assure you that this will not happen again with future orders. If you have any queries please be sure to contact customer services directly via support@debenhamsflowers.com. Once again we do apologise for the issues you have encountered with the delivery service. Kind Regards, Debenhams Flowers Team

Posted 9 years ago

“Easy transaction and great delivery, however the flowers were nice but only last a few days :(”

Helpful Report

Posted 9 years ago

“The bouquet was a lot smaller than it looked on the picture. Flowers were delivered without a card/message which caused a lot of confusion and completely ruined the whole purpose. They were supposed to be a happy surprise for someone who recently got diagnosed with cancer. Friday was the breast cancer awareness day. So overall a massive disappointment and I probably won't be using this service again.”

Helpful Report

Posted 9 years ago

“I was quite disappointed with the flowers, although nice colours etc i thought the bouquet was very small and looked quite stingey”

Helpful Report

Posted 9 years ago

“I sent flowers to my mum to cheer her up after being taken into hospital. The day they arrived they looked pretty in the vase, she sent me a picture of them by text with a thanks. However, when I visited her the next day, the roses were all dead. I expected them to last a few days at least. Very disappointed, won't be using the service again.”

Helpful Report

Posted 9 years ago

“Negates the whole point of arranging a 'bouquet' for a loved one when it doesn't arrive as a bouquet as you would normally expect! But arrives in a box like a pair of shoes. 22 stems crammed into this box meant inevitably that some of the flowers would be squashed. Not pleased at all for same money I can get a better service from the usual florists I use.”

Helpful Report

Posted 9 years ago

“Flowers were beautiful but were delivered a week later than expected!”

Helpful Report

Posted 9 years ago

“Very disappointing”

Helpful Report

Posted 9 years ago

Dear Audrey, Thank you for your valued feedback. We are very sorry to learn of your disappointment with Debenhams Flowers. We would greatly appreciate, if you could please email our customer services team of the issue at support@debenhamsflowers.com and one of our team will be happy to assist you further. Kind regards, Debenhams Flowers Team

Posted 9 years ago

“I was rather disappointed with my Debenhams flowers.I ordered them late on a Thursday and was informed they would be delivered on Monday, which was acceptable,however I was sent an email on Saturday informing me they had been despatched .Royal mail delivered them on Monday, unfortunately no one was at home so they were taken back to the depot for redelivery or collection.The recipient eventually received them on Tuesday, looking a little travel weary. I almost used Marks and Spencer,but did not, as from Thursday ordering their delivery was Tuesday (presumably they would have despatched them on Monday, therefore arriving much fresher)....you learn by your mistakes!”

Helpful Report

Posted 9 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews